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Agenda Report - April 21, 2004 I-02
AGENDA ITEM tolm JIM CITY OF LODI COUNCIL COMMUNICATION TM AGENDA TITLE: Report Regarding City Community Survey MEETING DATE: April 21, 2004 PREPARED BY: Deputy City Manager RECOMMOMED ACTION: That Council receive and discuss the Community Survey results as presented by DataCycles representative Mr. Steve Childs. BACKGROUND INFORMATION: The long-awaited moment is finally here! During the Council presentation, Mr. Steve Childs, Vice President of Business Development for DataCycles will unveil the results of the Community Survey. The survey will officially close on Monday April 19, 2004 at 9:00 a.m. so staff is unable to provide detailed information on the ratings to Council within this packet. However, the information noted below, as of April 14, 2004 at 10:00 a.m., is provided as it will not bias those who have yet to take the survey prior to the deadline: April 14, 200410:00 a.m. 1,839 total responses: 867 are from paper surveys 972 are from online surveys 47% are from paper (expected to climb to about 52%) 86% of registrants online filled out the survey (expected to climb to near 90%) Voter realstration panel (the Random Sample) 787 total responses: 441 are from paper surveys 346 are from online surveys 56% are from paper This total response is final and represents a 20% response from this mailing, which is in line with expectations. Utility Customer Panel (General Clty,-wide Survey) 1052 total responses: 426 are from paper surveys 626 are from online surveys 40.4% are from paper (expected to reach a 50% paper response) We are projecting 1250 total responses at the close of the survey, also in line with expectations. FUNDING: Not Applicable �- JanS. Keet De ty City Manager - .f=, . APPROVED:r--- H. Dix n Flynn, City Manager City of Lodi, California General Fund Survey February - March, 2004 Exhibit "A" - Voters DataCycles i" Re.r-oane rru�nr ror oLsk s c�.rge City of Lodi General Fund Survey Prepared for: City of Lodi Note: Total responses per question vary because not all participants answered each question. Answers are ranked by highest to lowest % response, 5 351 45% 4 143 18% 3 116 15% 2 40 5% 1 106 14% Not sure 25 3% Grand Total 781 1 100%, Summary Report Voter Registration Report Date: April 19, 2004 r3777710"614 218 28% I'm neutral about it 137 17 % Somewhat disapprove 106 14% 2 51 7% 1 222 28% Not sure 29 4% Grand Total 783 100%. T, —hat —t, -n a i�ptt�v� iat tivl� Lake �tti .tn rfCtjVv Urjrk' FEesp[>>>se5 ELI �-g.Td Somewhat approve 218 28% I'm neutral about it 137 17 % Somewhat disapprove 106 14% Strongly disapprove 97 12% Grand Total 783 100% AN repntts 02004 Millennium Broadcast, Inc. (Datacycles) 00 not reproduce or distrlbutt without proper authorization. (v3) CITY OF LODI CONFIDENTIAL 41 rr'pi<<a. City of Lodi Summary Report Voter Registration 665 85% 0 -2 years 6 1% None 594 77 % One 85 11 % Two 67 9%. Three 22 3% _T Four 2 %_l more than four 2 0% Grand ToW 772 1 100% Summary Report Voter Registration 18-241 9 1% 25-34 665 85% 0 -2 years 6 1% 3 - 5 years 84 1! % 6 - 10 years 64 8 % 11 - 15 y0arg 88 11 % 16 - 20 years 78 10%, More than 20 years 464 59% Grand Total 784 100" 18-241 9 1% 25-34 665 85% 35-49 436 57% 95242 I own my residence I rent my residence 981 13% 95240 320 42% Other 21 3% 95241 11 1 % Grand Total 784 iD0 °yb Grand Total 767 100 9b 18-241 9 1% 25-34 37 5% 35-49 160 21% 50-65 267 34% 66-75 152 20% Over 75 149 19% Grand Tool 774 100% All reports 02004 14ftmi un Broadcast. Inc. (DstaCycles) Do not reproduce or dWAbutae without proper authorlxation. (v31 CITY OF LODI CONFIDENTIAL W DataCycles RON�Am� IM(yht fir Gush m chow Police emergency response (764) Investigation of narcotics trafficking (758) Investigation of crimes against persons/identity theft (767) Fire suppression services (709) Green Belt separator between Lodi and Stockton (751) Well-maintalned neighborhood parks/sports facilities (778) Street and sidewalk repair (772) Youth &Teen sports, programs, activities/classes (769) Dial -A -Ride service (762) Roadway projects to reduce congestion (740) Children's and teen services at Library (755) Fire prevention/inspections/public education (752) Paramedics on fire engines/trucks (746) Police crime prevention/public awareness programs (764) Transit service (Grapeline - fixed route) (757) Graffiti abatement (763) Hutchins St. Square (Community Center) (774) Buying new book/video/audio materials for lending (741) Street tree maintenance (766) Police officers assigned to schools (749) Blight and nuisance abatement services (707) Police patrol of parks and Mokelumne River (754) Downtown street and sidewalk cleanup (766) Street median/parkway landscape maintenance (758) Street sweeping (762) Youth Commission Programs (691) Response to non -injury traffic accidents (762) Aquatic programs, swim lessons, public swim (762) Tourism promotion (741) Adult sports, programs, activities/classes (766) Lodi Lake boat tours, boathouse, beach, Discovery Center (757) City website (717) Lodi Avenue railroad underpass (738) Arts and Cultural Programs (743) Parks & Recreation Activity Guide (741) 4th of July Fireworks/Ooh Ahh Festival (765) New Year's Eve Kids Night Out (748) Community Center class schedule (733) Cable TV broadcast of Council meetings (7 30) Library open 4 hours on Sunday (733) Utility bill inserts (731) 1250 AM Highway advisory radio (701) City of Lodi - General Fund Survey Ranking of Services Voter Registration Panel 3.0 2.9 2.9 All reports ®2004 Millennium Broadcast, Inc. (DataCycles) Do not reproduce or distribute without proper authorization. CITY OF LODI CONFIDENTIAL yV DataCycles A" rine 1*09ft ror auak� ow+ye City of Lodi - General Fund Survey Essential vs. Not Important Voter Registration Panel 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% Police emergency response Green Belt separator between Lodi and Stockton Investigation of narcotics trafficking Investigation of crimes against persons/Identity theft Fire suppression services Paramedics on fire engines/trucks Well-maintained neighborhood parks/sports facilities pial -A -Ride service Youth & Teen sports, programs, activities/classes Roadway projects to reduce congestion Children's and teen services at Library Transit service (Grapeline - fixed route) Fire prevention/inspections/public education Street and sidewalk repair Buying new book/video/audio materials for lending Hutchins St. Square (Community Center) Police officers assigned to schools Graffiti abatement Police crime prevention/public awareness programs 4h. Police patrol of parks and Mokelumne River Blight and nuisance abatement services Street tree maintenance Lodi Avenue railroad underpass Downtown street and sidewalk cleanup Aquatic programs, swim lessons, public swim Youth Commission Programs Street median/parkway landscape maintenance Street sweeping Tourism promotion Library open 4 hours on Sunday 4th of Iuly Fireworks/Ooh Ahh Festival Response to non -injury traffic accidents Lodi Lake boat tours, boathouse, beach, Discovery Center Adult sports, programs, activities/classes City website New Year's Eve Kids Night Out Cable TV broadcast of Council meetings Parks & Recreation Activity Guide Arts and Cultural Programs Community Center class schedule Utility bili inserts 1250 AM Highway advisory radic All reports ®2004 Millennium Broadcast, Inc. (DataCycles) Do not reproduce or distribute without proper authorization. CITY OF LODI CONFIDENTIAL City of Lodi - General Fund Survey DataCycles Score Composition of Services Rear-ftmIrd ,rWawmesrchow Voter Registration Panel 046 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% Police emergency response (788) Investigation of crimes against persons/identity theft (787) Investigation of narcotics trafficking (786) Green Belt separator between Lodi and Stockton (784) Well-maintained neighborhood parks/sports facilities (789) Fire suppression services (786) Street and sidewalk repair (785) Youth &Teen sports, programs, activities/classes (767) Dial -A -Ride service (785) Roadway projects to reduce congestion (786) Children's and teen services at Library (782) Paramedics on fire engines/trucks (789) Fire prevention/inspections/public education (787) Police crime prevention/public awareness programs (789) Hutchins St. Square (Community Center) (788) Graffiti abatement (786) Transit service (Grapeline - fixed route) (786) Buying new book/video/audio materials for lending (780) Street tree maintenance (785) Downtown street and sidewalk cleanup (784) Police officers assigned to schools (786) Blight and nuisance abatement services (779) Police patrol of parks and Mokelumne River (785) Street median/parkway landscape maintenance (785) Street sweeping (784) Aquatic programs, swim lessons, public swim (785) Response to non -injury traffic accidents (788) Youth Commission Programs (782) Tourism promotion (778) Lodi Avenue railroad underpass (787) Adult sports, programs, activities/classes (785) 4th of]uiy Fireworks/Ooh Ahh Festival (785) Lodi Lake boat tours, boathouse, beach, Discovery Center (784) New Year's Eve Kids Night Out (787 ) City website (782) Parks & Recreation Activity Guide (782) Cable TV broadcast of Council meetings (783 ) Library open 4 hours on Sunday (783 ) Arts and Cultural Programs (787) Community Center class schedule (781) Utility bill inserts (783 ) 1250 AM Highway advisory radio (781) All reports 02004 Millennium Broadcast, Inc. (DataiCycles) Do not reproduce or distribute without proper authorization. CITY OF LODI CONFIDENTIAL G.yrvmCity of Lodi - General Fund Survey Ranking of Projects, Taxes, other Issues Voter Registration Panel How important are these proposed construction projects? 1 2 3 4 5 Poiice/Flre training facility (734) New Animal Shelter (745) Fire Station #2 Rebuild (704) Ubrary Building expansion (737) Old police Station remodel (714) OeBenedetti Park (667) Indoor Sports Complex (746) New Aquatics Center (742) Would you support bond measures for these projects? 1 2 3 New Animal Shelter (720) Police/Flre training facility (721) Fire Station #2 Rebuild (701) Ubrary Building expansion (722) Old Public Safety Building remodel (686) DeBenedettiPark (694) New Aquatics Center (722) Indoor Sports Complex (723) 4 5 Would you support these tax Increases or other Lodi Inuee? 1 2 3 4 10% hotel/motel tax? (756) Approve of Lodi Lake as an 'active' park? (783) Support economic development non -profits? (780) 1/4 cent sales tax Increase? (754) Update Lodi Lake master pian? (778) 'Big box', large-scale retailers entering Lodi? (782) On-line billing, payments, and usage history? (776) All reports 02004 Millennium Broadcast, Inc. (Datacycles) Do not reproduce or distribute without proper authorization. 6 5 CITY OF LOD] CONFIDENTIAL DlataCycles City of Lodi General Fund Survey Prepared for: City of Lodi Report Date: April 19, 2004 Voter Registration Panel Proposed Construction Projects Importance vs. Funding Support Haw Important are these proposed construction projects? ...Would you support bond measures for these projects? • Average srzres Ore based On a ratfng scale Of I (Not Impartant/Not Supportive) to S (Very Important/Very Supportive). ** Support gap Is rakulated by subtraWng Importance from Support Funding Support vs. Importance ODeBenedetti Park 2 •Old Public Safety Building remodel IL 1 *Indoor Sports Complex ■ e •Police/Fire training facility *Ubrary Building expansion • New Animal Shelter (2) OFire Station #2 Rebuild 1 2 3 4 5 Importance • New Aquatics Center The Support "Gap" is the average "support" score minus the average importance score for each proposed project. It Is generally seen as a measure of the degree to which support for funding the projects with bond measures meets, exceeds, or fails short of the importance of the project. Ali ..vols e2004 MM&w*.m Brood=K Inc. (02t+Cyclft) Do M .ep.Odts» or didnbLb wMvxA proper awn. 7 CITY OF LODI CONFIDENTIAL Support` Importance* Support Gap** DeBenedettl Park 2.0 2.5 (0.5) Old Public Safety Building remodel 2.1 2.6 (0.4) Indoor Sports Complex 1.9 2.3 (0.4) Police/Fire training facility 2.8 3.2 (0.4) Library Building expansion 2.5 2.9 (0.4) New Animal Shelter 2.8 3.1 (0.4) Fire Station #2 Rebuild 2.7 3.1 (0.4) New Aquatics Center 2.0 1 2.3 0.3 • Average srzres Ore based On a ratfng scale Of I (Not Impartant/Not Supportive) to S (Very Important/Very Supportive). ** Support gap Is rakulated by subtraWng Importance from Support Funding Support vs. Importance ODeBenedetti Park 2 •Old Public Safety Building remodel IL 1 *Indoor Sports Complex ■ e •Police/Fire training facility *Ubrary Building expansion • New Animal Shelter (2) OFire Station #2 Rebuild 1 2 3 4 5 Importance • New Aquatics Center The Support "Gap" is the average "support" score minus the average importance score for each proposed project. It Is generally seen as a measure of the degree to which support for funding the projects with bond measures meets, exceeds, or fails short of the importance of the project. Ali ..vols e2004 MM&w*.m Brood=K Inc. (02t+Cyclft) Do M .ep.Odts» or didnbLb wMvxA proper awn. 7 CITY OF LODI CONFIDENTIAL DataCycles City of Lodi - General Fund Survey (Voter Registration Panel) Services by Zip Code Services ranked highest to lowest by overall average scores. a 4 v Service N N w a ? a 3 a Green Belt separator between Lodi and Stock Weil -maintained neighborhood parks/sports f+ Street and sidewalk repair Youth & Teen sports, programs, activities/cls: Dial -A -Ride service Roadway projects to reduce congestion Children's and teen services at Library _ Fire prevention/inspections/public education Paramedics on fire engines/trucks Police crime prevention/public awareness pro Graffiti abatement Transit service Gra line - fixed route Buyingnew book/video/audio materials for le Hutchins St. Square Commune Center Street tree maintenance Police officers assigned to schools _ Blight and nuisance abatement services Police patrol of parks and Mokelumne River Downtown street and sidewalk cleanup _ Street median/parkway_landscape maintenan Street sweeping _ Youth Commission Programs Response to non -injury, traffic accidents Aquatic programs, swim lessons, public swim_ Tourism Dromotion New Library open 4 hours on Utility bill inserts Used a i-5 All reports 02004 Miilennlum Broadcast, Inc. (DataCycles) Do not reproduce or distribute without proper authorization. (v3) radio Total number of respondents: Value lase khan 3.5 Value equal to 3.5 Value greater than 3.5 when rabrip services (higher numbers mean more imp L CITY OF LODI CONFIDENTIAL ©ataCydes City of Lodi - General Fund Survey (Vater Registration Panel) Services by Age Bracket All reports 02004 Millennium Broadcast, Inc. (Data Cycles) CONFIOpNTiAI Do not reproduce or distribute without proper authorization. (v3) DataCycles -rrnr M+q�r r'ar chr�w City of Lodi - General Fund Survey (Voter Registration Panel) Services by Residence Ownership All reports 02004 Millennium Broadcast, Inc. (DataCydes) Do not reproduce or distribute without proper authorization. (0) 10 CONFIDENTIAL OOataCycles City of Lodi - General Fund Survey (Voter Registration Panel) Services by Number of Children Services ranked highest to knvest by overall average scores. w Service Z O ;� investigation of crimes a alnst persons Fire SuRpression services Green Belt separator between Lodi and Well-maintained neighborhood rks/s Street and sidewalk repair Youth & Teen sports, programs,activiti Dial -A -Ride service Roadway projects to reduce con estion Children's and teen services at Library Fire prevention/inspections/public educ Paramedics on fire engines/trucks Police crime prevention/public awarene Graffiti abatement Transit service FGrapellne - fixed route —Buying new book/video/audio material! Hutchins St. Square(Community Cente Street tree maintenance Police officers asslaned to schools and swim Avenue maintenance 4th of July Fireworks/00h Ahh Festival New Year's Eve Kids Night Out Community Center class schedule Cable TV broadcast of Council meetings —Library open 4 hours on Sunda Utility bill Inserts 1250 AM Highway advisory radio Total number of respondents: Value less than 3.5 Value equel to 3.5 Value greater Mn 3.5 aged a 1.5 rabRg scale when feting Sart/M (higher numbers mean nate r All reports 02004 Millennium Broadcast, Inc. (DataCydes) Do not reproduce or distribute without proper authoHZatl0n. (0) 11 CONFIDENTIAL City of Lodi, California General Fund Survey February - March, 2004 Exhibit "B" - Utilities Customers (:)DataCycles ftd-6.fwCftw City of Lodi General Fund Survey Prepared for: City of Lodi Note: Total responses per question vary because not as participants answered each question. Answers are ranked by highest to lowest % response. 5 631 51% 4 182 15% 3 156 13 % 2 71 6% 1 160 13 % Not sure 39 3% Grand Total 1 1239 100 Summary Report Utility Customary Report Date; April 19, 2004 5 437 35% 4 168 14% 3 172 i 14% 2 86 7% 1 332 27% Not sure 40 3% Grand Total 1235 100 26 Shouid the CstV allocate ro "hat extr.•�rt (1, you funds to update its I() -V1 approve of hiy hrix I,"qo "W Lodi Lope 11,15te, ;lion. to Sca9t' retolle`s tud�' address to P1nt -In (I IUtOI(' Responses "n needs' Responses • Somewhat approve 171 14% I'm neutral about it 169 14 % Somewhat disc rove 145 12% Stron ly disapprove 384 31% Grand Total 1243 100% Probably 329 27 % I'm neutral about it 312 25% Probably not 286 23% Definitely not! 118 10% Grand Total 1233 100% All report's 02004 Millennium Broatlwst, tnr. (Dat;Cydes) Do not reproduce or distribute without proper authorization. (0) CITY OF LODI CONFIDENTIAL StrOf101Y 21130170VO 349 28 96 Somewhat approve 319 26% I'm neutral about it 228 18% Somewhat disapprove 197 16% Strongly disc rove 149 12% Grand Total 1242 All report's 02004 Millennium Broatlwst, tnr. (Dat;Cydes) Do not reproduce or distribute without proper authorization. (0) CITY OF LODI CONFIDENTIAL City of Lodi 18-24 21 2% None 890 72% One 147 12% Two 136 11 % Three 43 3% Four 13 1 % More than four 20% 100%, Grand Toga 1231i 100% 18-24 21 2% 1 own m residents 1032 83% I rent m residenoe 191 15% Other 25 2% ®rand Total 1245 11— 18-24 21 2% 25-34 96 8% 35 - 49 316 25 % 50-65 361 31% 66-75 242 19% Over 75 190 15% Grand Total L 1246 100%, Summary Report Utlifty Clem 95240 732 59 % 95242 490 44 % 95241 12 1 % Grand Total 1234 100 % AN repoft 02004 Millennium Sroadcast, Inc. (DatatycNs) Do not reproduce or distribute wt"i" proper auUmrtratloo. (0) CITY OF LODI CONFIDENTIAL DataCycl&MMMM aww es , w-"Clesio« Police emergency response (1225) Investigation of narcotics trafficking (1220) Investigation of crimes against persons/identity theft (1221) Fire suppression services (112 1) Well-maintained neighborhood parks/sports facilities (1233) Green Belt separator between Lodi and Stockton (1173) Youth &Teen sports, programs, activities/classes (1220) Street and sidewalk repair (1222) Fire prevention/inspections/public education (1206) Children's and teen services at Library (1208) Dial -A -Ride service (1191) Paramedics on fire engines/trucks (1188) Roadway projects to reduce congestion (1176) Police crime prevention/public awareness programs (1214) Buying new book/vldeo/audio materials for lending (1194) Hutchins St. Square (Community Center) (1223) Graffiti abatement (1202) Street tree maintenance (1217) W Police officers assigned to schools (1179) Police patrol of parks and Mokelumne River (1206) Transit service (Grapeline - fixed route) (1193) Blight and nuisance abatement services (1130) Downtown street and sidewalk cleanup (1220) Street median/parkway landscape maintenance (1210) Aquatic programs, swim lessons, public swim (1223) Street sweeping (1219) Youth Commission Programs (Ill 7) Response to non -injury traffic accidents (1199) City website (1145) Adult sports, programs, activities/classes (1210) Tourism promotion (1170) Lodi Lake boat tours, boathouse, Discovery Center (1216) Arts and Cultural Programs (1201) Lodi Avenue railroad underpass (1181) Parks & Recreation Activity Guide (1191) 4th of July Fireworks/Ooh Ahh Festival (1236) New Year's Eve Kids Night Out (1205) Community Center class schedule (1162) Cable TV broadcast of Council meetings (1182) Library open 4 hours on Sunday (1178) Utility bill inserts (1181) 1250 AM Highway advisory radio (1158) 13.7 13.7 i 3.6 13.6 13.5 12.7 12.7 All reports 02004 Millennium Broadcast, Inc. (DataCycles) Do not reproduce or distribute without proper authorization. City of Lodi - General Fund Survey Ranking of Services Utility Customers CITY OF LODI CONFIDENTIAL �-- "� DataCytles na+-nme tuprrr dow aura. a„�vs City of Lodi - General Fund Survey Essential vs. Not Important Utility Customers 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% Police emergency response Investigation of narcotics trafficking Investigation of crimes against persons/Identity theft Green Belt separator between Lodi and Stockton Fire suppression services Paramedics on fire engines/trucks Well-maintained neighborhood parks/sports facilities Youth & Teen sports, programs, activities/classes Dlal-A-Ride service Street and sidewalk repair Fire prevention/inspections/publlc education Children's and teen services at Library Hutchins St. Square (Community Center) Roadway projects to reduce congestion Buying new book/video/audio materials for lending Police crime prevention/public awareness programs Graffiti abatement Police officers assigned to schools Transit service (Grapellne - fixed route) ? Aquatic programs, swim lessons, public swim Street tree maintenance Police patrol of parks and Mokelumne River Blight and nuisance abatement services Downtown street and sidewalk cleanup Youth Commission Programs Lodi Avenue railroad underpass Street median/parkway landscape maintenance Street sweeping City website Response to non -injury traffic accidents Library open 4 hours on Sunday 4th of Iuiy Fireworks/Ooh Ahh Festival Lodi Lake boat tours, boathouse, beach, Discovery Center Tourism promotion Cable N broadcast of Council meetings New Year's Eve Kids Night Out Arts and Cultural Programs Adult sports, programs, activities/classes Parks & Recreation Activity Guide Community Center class schedule Utility bill inserts 1250 AM Highway advisory radio All reports 02004 Millennium Broadcast, Inc. (DataCycles) Do not reproduce or distribute without proper authorization. CITY OF LODI CONFIDENTIAL DataCycles `---' "Wow fti+mrrWr c"Ve City of Lodi - General Fund Survey Score Composition of Services Utility Customers ock 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% Police emergency response (1232) Investigation of narcotics trafficking (1229) Investigation of crimes against persons/Identity theft (1227) Well-maintained neighborhood parks/sports facilities (1242) Fire suppression services (1202) Green Beit separator between: Lodi and Stockton (1232) Street and sidewalk repair (1228) Youth &Teen sports, programs, activities/classes (1240) Children's and teen services at Library (1223) Fire prevention/inspections/public education (1223) Paramedics on fire engines/trucks (1233) Roadway projects to reduce congestion (1207) Dial -A -Ride service (1231) Police crime prevention/public awareness programs (1228) Buying new book/video/audio materials for lending (1218) Hutchins St. Square (Community Center) (1241) Graffiti abatement (1222) Street tree maintenance (1229) Police officers assigned to schools (1229) Transit service (Grapellne - fixed route) (1232) Police patrol of parks and Mokelumne River (1231) Downtown street and sidewalk cleanup (1228) Blight and nuisance abatement services (1219) Aquatic programs, swim lessons, public swim (1241) Street median/parkway landscape maintenance (1226) Street sweeping (1228) Youth Commission Programs (1226) Response to non -injury traffic accidents (1227) City website (1217) Tourism promotion (1224) Lodi Avenue railroad underpass (1225) Adult sports, programs, activities/classes (1236) Lodi Lake boat tours, boathouse, beach, Discovery Center (1241) Arts and Cultural Programs (1240) 4th of July Fireworks/Ooh Ahh Festival (1247) New Year's Eye Kids Night Out (1237) Cable TV broadcast of Council meetings (1223) Library open 4 hours on Sunday (1223) Parks & Recreation Activity Guide (1224) Community Center class schedule (1214) Utility bill inserts (1220) 1250 AM Highway advisory radio (1219) All reports 02004 Millennium Broadcast, Inc. (DataCycles) Do not reproduce or distribute without proper authorization. CITY OF LODI CONFIDENTIAL O°!!!!EYCity of Lodi - General Fund Survey Ranking of Projects, Taxes, other Issues Utility Customers Now Important are these proposed construction projects? 1 2 3 4 5 New Animal Shelter (1188) Fire Station #2 Rebuild (1111) Police/Fire training facility (1155) Library Building expansion (1184) DeBenedettl Park (1095) Old Police Station remodel (1123) New Aquatics Center (1182) Indoor Sports Complex (1188) Would you support bond measures for these projects? 1 2 3 4 5 New Animal Shelter (1161) Fire Station #2 Rebuild (It 14) Police/Fire training facility (1136) Library Building expansion (1139) New Aquatics Center (1151) Old Public Safety Building remodel (1100) DeBenedettl Park (1092) Indoor Sports Complex (1150) 2. z. Would you support these tax Increases or ether Lodi Items? 1 2 3 4 5 10% hotel/motes tax? (1200) Approve of Lodi Lake as an 'active' park? (1242) 1/4 cent Sales tax increase? (1195) Update Lodi Lake master plan? (1235) Support economic development non -profits? (1235) 'Big box', large-scale retailers entering Lodi? (1243) On-line billing, payments, usage history? (1232) All reports 02004 Millennium Broadcast, Inc. (DataCycles) Do not reproduce or distribute without proper authorization. CITY OF LODI CONFIDENTIAL 6 DataCycies City of Lodi General Fund Survey Prepared for: City of Lotti Report Date, April 19, 2004 Utility Customers Proposed Construction Projects Importance vs. Funding Support How Important are !hese proposed eonstructlon projects? ... Would you support bond nmesur+es for these projects? ' Averaga smres ere based on a rating scale of 1 (Not ImportantlNot SuppotVm) to 5 (Very important/Very 5upportfve). .■ Support gap Is calculated by subtracting Importance from Support Funding Support vs. Importance ODel3enedettl Park 2 *New Animal Shelter CL 1 *Old Public Safety Building tC remodel wLibrary Building expansion 0 *Fire Station *2 Rebuild (1) •PDlice/Fire training facility (2} • Indoor Sports Complex 1 2 3 4 5 ImPo+tar 0 New Aquatics Center The Support "Gap" is the average "support" score minus the average importance score for each proposed project. It is generally seen as a measure of the degree to which support for funding the projects with bond measures meets, exceeds, or falls short of the importance of the project. All npoM 02004 Mffiw tun emadCdt Or- M*WytlM} Do nalrrproeuce ordi>VbLft wMwpoper sumoftadon. CITY OF LODI CONFIDENTIAL 7 Support' Importance" Support Gap"" DeBenedetti Park 2.0 2.5 (0.5) New Animal Shelter 2.7 3.1 (0.4) Old Public Safety Building remodel 2.1 2.5 (0.4) Library Building expansion 2.4 2.8 (0.4) Fire Station #2 Rebuild 2.7 3.1 (0.3) Police/Fire training facility 2.7 3.0 (0.3) Indoor Sports Complex 2.0 2.3 (0.3) New Aquatics Center 1 2.1 1 2.4 0.3 ' Averaga smres ere based on a rating scale of 1 (Not ImportantlNot SuppotVm) to 5 (Very important/Very 5upportfve). .■ Support gap Is calculated by subtracting Importance from Support Funding Support vs. Importance ODel3enedettl Park 2 *New Animal Shelter CL 1 *Old Public Safety Building tC remodel wLibrary Building expansion 0 *Fire Station *2 Rebuild (1) •PDlice/Fire training facility (2} • Indoor Sports Complex 1 2 3 4 5 ImPo+tar 0 New Aquatics Center The Support "Gap" is the average "support" score minus the average importance score for each proposed project. It is generally seen as a measure of the degree to which support for funding the projects with bond measures meets, exceeds, or falls short of the importance of the project. All npoM 02004 Mffiw tun emadCdt Or- M*WytlM} Do nalrrproeuce ordi>VbLft wMwpoper sumoftadon. CITY OF LODI CONFIDENTIAL 7 ;O�F L , City of Lodi, California General Fund Survey February - March, 2004 Exhibit "C" - Combined Segments (Voters and Utilities Customers) 02t�nt-c"V& City of Lodi General Fund survey Prepared for: City of Lodi Dote: Total responses per question vary because not all participants answered each question. Answers are ranked by highest to lowest % response. Strongly approve 31% 30% 5 45% 51% 4 18% 1S % 3 15% 13% 2 5% 6% 1 14% 13% Not sure 3% 3% Grand Total 1 100% 1 100% Strongly approve 31% 30% Somewhat a rove 15% 14% I'm neutral about It 13% 14% Somewhat disapprove 14% 12% Strongly disapprove 27% 31% Grand Total 100% 100% Response Rate Comparison Voters vs. Utility Customers Report Date: April 19, 2004 Voter Responses: 791 Utility Responses: 1261 tilin LiW the City ,: i; rl t i ri u< tip If the Gty offered on-line 1;,11 !!Ally turatl nnn 13rotit5 utility hrlhno- ().aywe'nt4. anti Voters ,It i�!y Voters !l ror?m`unit Y' usaGe+hlstoiy h!wr often and oLc mormc Jt,- Mopmentwould you use it, Probably 30% 29% 5 31% 35% 4 17% 14% 3 14% 14% 2 7% 7% 1 28% 27% Not sure 4% 3% Grand Total 10096 100% tilin LiW the City ,: i; rl t i ri u< tip If the Gty offered on-line 1;,11 !!Ally turatl nnn 13rotit5 utility hrlhno- ().aywe'nt4. anti Voters ,It i�!y Voters !l ror?m`unit Y' usaGe+hlstoiy h!wr often and oLc mormc Jt,- Mopmentwould you use it, Probably 30% 29% I'm neutral about it 25% 23% Probably not 19% 19% Definite) notl 9% 13% Grand Total 100% 100% Strongly apil 29% 28% Somewhat approve 289b 26% I'm neutral about It 0% IM Somewhat disapprove 14% 16% Strongly disapprove 12% 12% Grand Total 100% 100% Often 11% 12% Occasional) 11% 12% Rare) 17% 17% Never 47% 43% Grand Total 100% 100 % 85 % 83 % None 77% 72% One 11 % 12% TWO 9% 11 % Three 3% 3% Four 0% 1 % More than four 0% 0% Grand Taal 1 100% 1 100% 85 % 83 % 0-2 years 1% 6% 3-5 years 11% 10% 6-10 years 8% 9% 11-15 years 11% 9% 16-20 years 10% 10% More than 20 ears 59% 56% Grand Total 100% 100%, 85 % 83 % 18-24 196 2% 590/0 5% 45240 • 57% [ own m residence 1 rent m residence 13% 15% 31% 95242 42% 40% Other 3% 2% Grand Total 95241 1 % 1 % Grand Total 100 % 100 % Grand Total 100%1 100 % 18-24 196 2% 25-34 5% 8% 35-49 21% 25% 50-65 34% 31% 66-75 20% 19% Over 75 19% 15% Grand Total 100% 10-0.%-, City of Lodi - General Fund Survey k DataCycies Ranking of Services Utility Customers vs. Voter Registration Panel 1 2 3 4 Police emergency response (1989) '4-7 Investigation of narcotics trafficking (1978) 4.4 _ ._ ._.._ .. ...... ....... --- .... Investigation of crimes against persons/identity theft (1988) .4.4 Fire suppression services (1830) 4.3-_.................... .. - Green Belt separator between Lodi and Stockton (1924) 4.0 Weil -maintained neighborhood parks/sports f=acilities (2011) m4.1 .............. ... ... Street and sidewalk repair (1994) ;3.9 t Youth &Teen sports, programs, activities/ciasses (1989) Dial -A -Ride service (1953) 3.8. 3.5 Roadway projects to reduce congestion (19 16) 3.8x 3.! Children's and teen services at library (1963) ;3.9 _. 3•`- Fire prevention/inspections/public education (1958) 3.9 - ........ - ....... . ....... 3 6 Paramedics on fire engines/trucks (1934) ;3.s 3.8 Police crime prevention/public awareness programs (1978) 3.7 ... ....... 3.8 Transit service (Grapeline - fixed route) (1950) '.3.s ...._.. .......:. .... 3.7 Graffiti abatement (1965) ',3.r ... - ... _ 3.7 Hutchins St. Square (Community Center) (1997) 3.7 3.7 Buying new book/video/audlo materials for lending (1935) .,3.7r" _ 3.7 Street tree maintenance (1983) 3.7 3.7 .... .. Police officers assigned to schools (1928) '3"6" _ 3.6 W Blight and nuisance abatement Services (1837) 3-S _ 3.6 Police patrol of parks and Mokelumne River (1960) 3:6 3.6 Downtown street and sidewalk cleanup (1986) 3-5 _ - ," _ 3.5 Street median/parkway landscape maintenance (1968) 34J .... 3.4 Street sweeping (1981) :.3.4, 3.4 Youth Commission Programs (1808) 3.3; , _ _ 3.3 Response to noninjury traffic accidents (1961) ;3 3 ; 3.3 Aquatic programs, swim lessons, putsltc swim (1985) 's 4 3.3 Tourism promotion (1911) 3,a 3.1 Adult sports, programs, activitles/classes (1976) 3.0 ...... 3.0 Lodi Lake boat tours, boathouse, beach, Discovery Center (1973) 2 4 2.9 4.4 - 4.4 4.3 4.2 4.1 City website (1862) 3.14zs Lodi Avenue railroad underpass (1919) ;z 8 ... ........... 2.9 2.9 Utility customers Arts and Cultural Programs (1944) '2A _ 2.8 Parks & Recreation Activity Guide (1932) -2,.7- 2.8 4th of July Fireworks/Coh Ahh Festival (2003) r2 7 2.8 Voter Registration Panel New Years Eve Kids N fight Out (1953) sz 7, :: 2.8 Community Center class schedule (1895)',z 6 _ 2.7 Cable TV broadcast of Council meetings (1912) 2.6- , _ ...... _ 2.6 Library open 4 hours on Sunday (1911) '2 4 ; 2.4 Utility hill inserts (1912) 2.2: 2.2 1250 AM Highway advisory radio (1859) ',i 9 2.1 All reports 022004 Millennium Broadcast, Inc, (DataCydeC Do not reproduce or distribute without proper authorization. (v3) CITY OF LODI CONF=IDENTIAL 5 City of Lodi - General Fund Survey DataCycle5 Funding Leel Adjustments ,rte vare lrmVk W &mom chww Voter Registration and Utility Panels *Data represents respondents who selected a service funding level adjustment 0% 20% 40% 60% 80% 100% 1250 AM Highway advisory radio (98) Utility bill inserts (195) New Year's Eve Kids Night Out (61) Library open 4 hours on Sunday (129) Downtown street and sidewalk cleanup (51) Street sweeping (30) 4th of July Fireworks/Ooh Ahh Festival (128) Response to non -injury traffic accidents (49) Transit service (Grapeline - fixed route) (89) Police patrol of parks and Mokelumne River (56) Cable TV broadcast of Council meetings (71) Street median/parkway landscape maintenance (26) Adult sports, programs, activities/classes (91) Paramedics on fire engines/trucks (141) Lodi Avenue railroad underpass (112) Tourism promotion (70) Arts and Cultural Programs (42) Graffiti abatement (36) Police officers assigned to schools (88) Parks & Recreation Activity Guide (60) Youth Commission Programs (22) Lodi Lake boat tours, boathouse, beach, Discovery Center (77) Street tree maintenance (25) Community Center class schedule (26) Fire prevention/inspections/public education (22) Roadway projects to reduce congestion (39) Aquatic programs, swim lessons, public swim (79) City website (33) Police crime prevention/public awareness programs (40) Fire suppression services (22) Blight and nuisance abatement services (36) Green Belt separator between Lodi and Stockton (131) Buying new book/video/audio materials for lending (77) Dial -A -Ride service (56) Hutchins St. Square (Community Center) (125) Well-maintained neighborhood parks/sports facilities (104) Street and sidewalk repair (31) Youth & Teen sports, programs, activities/classes (74) Investigation of crimes against persons/identity theft (37) Investigation of narcotics trafficking (75) Children's and teen services at Library (33) Police emergency response (56) All reports @2004 Millennium Broadcast, Inc. (DataCycles) Do not reproduce or distribute without proper authorization. CITY OF LODI CONFIDENTIAL Lodi General Fund Survey Final Data Highlights Feb -Mar, 2004 Survey Summary Service Priorities — General Fund . Two panels — (a) random selection of registered voters; (b) utility customers. . Participants had two ways to respond: online and via paper survey. • Online participants registered online first; 86% of registrants completed survey. . Approximately 2000 paper survey requests, 1053 responses, ora 53% response • 870 OCAP panelists (with email) Survey Summary —Voter Panel q!I)TM (Random Selection of Lodi Addresses) . 4,000 postcards were mailed on 2/13/04 4,000 reminder cards mailed 2/19/04 3,,850 qualified addresses . 791 total responses . 346 online . 445 paper surveys . 56% paper response Survey Summary — Utility Customers (All Residents invited to respond) . All utility bills in month of March, 2004 received an insert for the survey. (25k) . 1261 total responses . 653 online . 608 paper . 48% paper response Demographics: Zip Code . Code 9524D 57% 59% 95242 42% 40% 95241 1 % 1 % Grand Tota 1 100% 100 Ola i Demographics: Years in Lodi How long have you lived in Lodi? Answer 0 - 2 years 35 4% 3 - 3 years 206 10% — 6 - 10 years 132 9% - 11 - 13 years 197 10% — 16 - 20 years 201 10% More than 20 years 1161 37% — Participants responding: 2032 How long . -. iii Lodi? Voters Utility 0 - 2 years 1 % 6 °!o 3 - 5 years 11 % 10 °!o 6-10 years 8°16 9°16 11-15 years 11°16 9°16 16 - 20 years 10 °16 10 °16 More than 20 years 59 % 56 °!o Grand Total 1DD O)h 100 °1h Demographics: Age Bracket In which age bracket are you? are Voters 1% Utility 2% Arr ReSPOFMes 8% Under 13 7 0% 13-24 39 1% 25-34 133 7% 35-49 476 23% 50-65 643 32% 66-75 394 19% - Over76 339 17% - Participants responding: 2-027 Excluded from scoring: -0 Average score: 57.0 M which age bracket 18-24 are Voters 1% Utility 2% 25-34 5% 8% 35-49 21% 25% 50 -65 34% 31 % 66 -75 20% 19 % Over 75 19% 15 % -Grand Tota 1 100 aIa I IOD ala Demographics: Children Are there school-age children in your household? Answer None One Two Three Four More than four Participants responding: 20-03 Excluded from scoring: 0 Average score: 0.5 Respamas 1454 74 232 12% _ 203 10% - 65 3% , 15 1% 4 0% Are there school-age children household?your in Voters Utility None 77 % 72% One 11 % 12% Two 9% 11 % Three 3% 3 Four 0% 1 % More than four 0% 0 Grand Total 1DO 0A 100 OA Demographics: Rent v. Own Do you own or rent your residence? Answer I own my residence I rent my residence ether Participants responding: 2032 Respanses 1697 34 _ 239 14% _ 46 2 Top 10 Services (Ranked by Importance) Police emergency response (1989) Investigation of narcotics trafficking (1978) Investigation of crimes against persons/identity theft (1988) Fire suppression services (1830) Green Belt separator between Lodi and Stockton (1924) Nell -maintained neighborhood parks/sports facilities (2011) Street and sidewalk repair (1994) Youth & Teen sports, programs, activities/classes (1989) Dial -A -Ride service (1953) Roadway projects to reduce congestion (1916) ❑ Utility Customers 0Voter Registration Panel Bottom 10 Services (Ranked by Importance) Lodi Avenue railroad underpass (1919) 2.8 Arts and Cultural Programs (1944) 2.9 Parks & Recreation Activity Guide (1932) 2.7 4th of July Freworkslooh Ahh Festival (2003) 2.7 New bear's Eire Kids Night Out (1953) 2.7 Community Center class schedule (1895) 2.6 Cable TV broadcast of Council meetings (1912) 2.6 Library open 4 hours on Sunday (1911) 2.4 Utility bill inserts (1912) 2.2 1250 AM Highway advisory radio (1859) 1.� ❑ Utility Customers 2. 2.8 2.8 2.8 2.7 2.6 2.4 2.2 2.1 0dater Registration Panel Top 20 Services mentioned to "Decrease" Funds (""Passion Index") 1250 AM Highway advisory radio (98) Utility bill inserts (195) New Year's Eve Kids Night Out (61) Library open 4 hours on Sunday (129) Downtown street and sidewalk cleanup (51) Street sweeping (30) 4th of July Fireworks/Ooh Ahh Festival (128) Response to non -injury traffic accidents (49) Transit service (Grapeline - fixed route) (a9) Police patrol of parks and Mokelumne River (56) Cable TV broadcast of Council meetings (71) Street median/parkway landscape maintenance (26) Adult sports, programs, activities/classes (91) Paramedics on fire engines/trucks (141) Lodi Avenue railroad underpass (112) Tourism promotion (70) Arts and Cultural Programs (42) Graffiti abatement (36) Police officers assigned to schools (88) Parks & Recreation Activity Guide (60) 0% 60% 80% 100% Indoor Sports Comple�,,4 Indoor Sports Complex Answer 1 736 39% — 2 394 1996 — 3 333 13% — 4 213 11% _ 6 132 9% - Not sure 37 4% Participants responding: 2821 Excluded from scoring: 87 Average score: 2.3 Indoor Sports Complex($9 million)($34) Answer Respanses 1 1103 55% — 2 263 13% _ 3 196 1396 - 4 139 796 - 6 173 9% - Not sure 123 6% Participants responding: 1993 Excluded from scoring: 128 Average score: 1.9 New Aquatics Center New Aquatics Center Answer 1 2 3 4 5 Not sure Participants responding: 2017 Excluded from scoring: 93 Average score: 2.4 New Aquatics Center ($5million) ($19) Answer 1 2 3 4 5 Not sure Participants responding: 1991 Excluded from scoring: 118 Average score: 2.1 Respamses 734 3696 - 403 20% - 374 19% - 193 10% - 22D 11% _ 93 5%M Respamses 1920 51% _ 235 14% _ 224 11% _ 139 7% . 2{13 10% - 113 6% M DeBenedetti Park DeBenedetti Park Answer 1 2 3 4 5 Not sure Participants responding: 2886 Excluded from scoring: 224 Average score: 2.5 DeBenedetti Park ($9 million) ($M) Answer 1 2 3 4 3 Not sure Participants responding: 1981 Excluded from scoring: 195 Average score: 2.8 495 2396 373 1!9% — 26% — 212 11% _ 167 3% - 224 11% _ 323 17% — 293 1396 — 142 7% - 133 7% - 195 1 im - Library Building expansion Library Building expansion Answer 1 2 3 4 5 Not sure Participants responding: 2017 Excluded from scoring: 96 Average score: 2.9 Library Building expansion ($15 million) (.$,57) Answer 1 2 3 4 5 Not sure Participants responding: 1990 Excluded from scoring: 129 Average score: 2.4 Respanses 4{14 20% - 371 13% - 55D 27% - 371 13% - 225 11% _ 96 5% ResPanses 633 34% - 344 1796 - 366 15% - 263 13% _ 205 10% - 129 6% M New Animal Shelter New Animal Shelter Answer 1 2 3 4 5 Not sure Participants responding: 2818 Excluded from scoring: 85 Average score: 3.1 Z ReSPOMEM 335 17% - 302 15% - 5M 25% 3439 19x96 - 402 20% - 35 4% New Animal Shelter ($4 million) ($15) Answer Responses 1 573 29% 2 3 4 5 Not sure Participants responding: 1993 Excluded from scoring: 112 Average score: 2.7 296 15% - 399 20% - 2B4 13% _ 349 13% - 112 6% Old Police Station rernode-. Old Police Station remodel Answer 1 50 25% — 2 419 21% — 3 549 27% — 4 223 11% _ 5 138 7% - Nat sure 172 9% - Participants responding: 2.009 Excluded from scoring: 172 Average score: 2.5 Old Public Safety Building remodel ($3.5 million) ($13) Answer Responses 1 769 39% 2 3 4 5 Nat sure Participants responding: 1977 Excluded from scoring: 191 Average score: 2.1 419 21 % — 379 19% — 133 7% - 104 5%M 191 10% - Police/Fire trainingfacility PolicefFire training facility Answer 1 313 Iii% — 2 302 15% — 3 545 27%- 4 405 20% — 5 324 16% — Not sure 123 6% Participants responding: 2012 Excluded from scoring: 123 Average score: 3.1 PolicefFire training facility($1.5 million) ($6) Answer Responses 1 531 29% — 2 293 15% — 3 373 19% — 4 299 15% — 5 306 15% — Not sure 132 7% - Participants responding: 19-B9 Excluded from scoring: 132 Average score: 2.7 Fire Station #2 Rebuild PolicefFire training facility Answer 1 313 Iii% — 2 302 15% — 3 545 27%- 4 405 20% — 5 324 16% — Not sure 123 6% Participants responding: 2012 Excluded from scoring: 123 Average score: 3.1 PolicefFire training facility($1.5 million) ($6) Answer Responses 1 531 29% — 2 293 15% — 3 373 19% — 4 299 15% — 5 306 15% — Not sure 132 7% - Participants responding: 19-B9 Excluded from scoring: 132 Average score: 2.7 Would you support tax increases? 10% hoteUmoteI tax (Up from current 6%) PAID ONLY BY THOSE WHO STAY AT LODI HOTELSiMOTELS. GENERATES AN ADDITIONAL $20B.500 IN ANNUAL REVENUE. Answer Responses 1 266 2 111 3 272 4 325 5 932 Nat sure 64 Participants responding: 2828 Excluded from scoring: 64 Average score: 3.8 V4 cent sales tax increase GENERATES ANADDITIONAL $1.8 MILLION IN ANNUAL REVENUE. Answer Responses 1 554 2 137 3 273 4 331 5 679 Nat sure fig Participants responding: 2818 Excluded from scoring: 69 Average score: 3.2 13% _ 5%0 13% _ 16% — 49% � 3% , 27% 7% - 14% _ 15% — 34% 3% , i Do you approve of `big box' retailers? i To what extent do you approve of'big bof, large-scale retailers entering Lodi? fE.G. SUPERWALMART, COSTCOj Answer 5trorkgy approve Somewhat approve I'm W&al shout it Somewhat disapprove Strongly disapprove Participants responding: 2-025 Excluded from scoring: -0 Average score: 3.0 6'14 3{I% 292 14% 271 13% 252 12% _ 5% 29% - i # Should the city allocate funds to update Lodi Lake master plan? Should the City allocate funds to update its 10 -yr. old Lodi Lake master plan, to address current and future needs?{PLAN COVERS PEDESTRIAN CAUSEWAYS, PARI{ USE, RV CAMPING, DISCOVERY CENTER., ETC.) Answer Responses Defikelt'! 313 16% Probably rm neutral about it Probably not Defikely rul! Participants responding: 2013 Excluded from scoring: 0 Average score: 3.2 616 2E96 - 537 27%- 447 22% - 196 10% - Should the City allocate funds to update its 10 -yr. old Lodi Lake master plan, to address current and future needs? Voters Utility aboutI'm neutral Probably • Definitely not! I i # Do you approve of Lodi Lake as an i "active' park? To what extent do you approve of Lodi Lake as an 'active' parO {ACTIVE' MEANS EVENTS SUCH AS CONCERTS, FIREWORK UI SPLAYS, wATERSPORTCOMPETITIONS, ETC.) Answer Responses 5tror 4y approve 574 23% - Somewhat approve 537 27% - rm neutral shout it 365 13% - Somewhat disapprove Strongiy disapprove Participants responding: 2025 Excluded from scoring: 0 Average score: 3.4 30 15% - 246 12% _ To what extent do you approve of •dpark? Voters. Strongly approve 29% 28% Somewhat approve 28% 26% I'm neutral about it 17% 18% Somewhat disapprove 14% 16% Strongly disapprove 12% 12% -Grand Total 10DOA 100% i # Should the City continue to partially r fund non -profits? i Should the City continue to partially fund non -profits that promote community and economic deve lopment?{E.G. CHAMBER OF COMMERCE, CONVENTIONBbISITORS BUREAU, DOWNTOWN LODI BUSINESS PARTNERSHIP, SANJOAQUIN PARTNERSHIP.) Answer Responses DeWely! 313 16% - Probably rm neutral about it Probably not Defnitely not! Participants responding: 2015 Excluded from scoring: 0 Average score: 3.2 593 434 335 233 Should • partially fund non -profits promote c• econoinic development? Voters Definitely! 17% 15% Probably 30% 29% I'm neutral about it 25% 23% Probably not 19% 19% Definitely not! 9% 13°!0 Grand Total iDUala I iDD Ok W% - 24% 1996 - 11% _ i Would you use on-line utility information? i If the City offered on-line utility billing, payments, and usage history, how often would you use it? Answer Always often Occasionaly Rarely Never Participants responding: 2008 Excluded from scoring: 0 Average score: 2.4 Respamses 309 15% - 233 12% _ 236 1296 _ 340 17% - a9D 44%