HomeMy WebLinkAboutAgenda Report - March 17, 1993 (57)I—
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CITY OF LODI COUNCIL COMMUNICATION
AGENDA TITLE: Service Agreement for Voice Processing System with OCTEL
Communications Corporation.
METING DATE: March 17, 1993
PREPARED BY: Assistant City Manager
RECOMMENDED ACTION: That the Council consider approval of the Service
Agreement with OCTEL Communications Corporation for
the maintenance of the City's voice processing system.
BACKGROUND: The City's OCTEL voice processing system has been
under a one year manufacturer's warranty and is now
due for a maintenance agreement. OCTEL Communications
Corporation has submitted a proposal in the amount of $9,990 per year to
maintain the City's system. Should the City elect to sign a four-year contract
with OCTEL, the annual cost drops to $8,510, a 10* savings. Although the City
benefits from a four-year contract price, the City may terminate the contract
with 30 days notice ar-i will not be required to reimburse the 10V savings.
It is prudent that the City keep the voice processing system on a maintenance
agreement because of the number of subscribers and voicemail applicat!ons
on-line (i.e., Parks and Recreation, Police, Municipal Courts, ...). The
County has agreed to pay their fair share of the cost which will be
approximately $453 per year.
Three other OCTEL certified vendors have been contacted for submittal of
service agreement proposals. GTE and 3-D Communications have both stated that
a four-hour response time required by the City is not feasible from their
locations in Pleasanton and Novato. NEC is certified to service OCTEL systems,
however, they will only service those systems which are integrated with an NEC
PBX. The City's PBX is a Meridian Northern Telecomm which NEC will not service.
Having received negative or unenthusiastic responses from three other vendors,
staff feels comfortable in making this recommendation.
FUNDING: General Fund
e ry L. Glenn
Assistant City Manager
Prepared by Janet Keeter, Administrati
APPROVED
THOMAS A. PETERSON OryCl943 p+N,
City Manager
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