HomeMy WebLinkAboutAgenda Report - September 21, 2022 H-04CITY OF
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AGENDA ITEM HIIIIIIIIIII14
COUNCIL COMMUNICATION
AGENDA TITLE: Adopt Rasolutio-i Approving the Addition of One Customer Service Representative in the
Finance Divisior of the Internal Services Department and to Appropriate Funds ($67,800)
MEETING DATE: September 21, 2022
PREPARED BY: Human Resources Manager
RECOMMENDED ACTION: Adopt resolution approving the addi-ion of one Customer Service
Representative in the Finance Division of the Internal Services Department
a -id to appropriate funds ($67,800).
BACKGROUND INFORMATION: The Revenue Division within the Internal Services Department is staffed
with Customer Service Representatives who are responsible for providing
front counter customer service, a custorrer service call center, receipt
and processing of payments, and to protide a variety of account support
services including collections.
The City has experienced histcric growth in new residential units the past five wears. This growth has resulted in
a significant and substantial increase in new utility accounts. On top of the larcer number of accounts, there has
been a substantial increase in service demands from Waste Management due to changing regulations on organic
waste from SB 1383 and a new program to curb waste overage through 0arges on commercial offenders.
These increases impact the quantity of work performed by the Customer Ser\,ice Representatives. There is an
urgent need to add an additional position to assist with the increased workload and service demands.
Adding one additional Customer Service Representative will offset the increased workload for existing staff and
enable staff to provide customer service in-person or over the phone.
Staff recommends that the City Council adopt the resolution approving the addition of one Customer Service
Representative position within the Finance Division of the Internal Services Department.
FISCAL IMPACT: T -ie anrxlal cost for this additional positicn is $67,800
FUNDING AVAILABLE: Appropr ate $67,800 to 10020203.71001 from the General Fund fund
balance.
G,?oC�.e�
Adele Post, Human Resources Manager
Anirew Keys (Sep 7, 2022 14:14 PDT)
Andrew Keys, Deputy City Manager
Steve schwabauer
AFPROVED:
Stephen Schwabauer, City Manager
RESOLUTION NO. 2022-224
A RESOLUTION OF THE LODI CITY COUNCIL
ADDING ONE CUSTOMER SERVICE REPRESENTATIVE POSITION
IN THE INTERNAL SERVICES DEPARTMENT; AND FURTHER
APROPRIATING FUNDS
WHEREAS, the City of Lodi has experienced historic growth in new residential units the
past five years which has resulted in a significant and substantial increase in new utility
accounts; and
WHEREAS, there has been substantial increase in service demands due to new State
regulations on organic waste and a new program to curb waste overage through charges on
commercial offenders; and
WHEREAS, the Finance Division of the Internal Services Department is staffed with
Customer Service Representatives who provide front counter customer service that includes a
variety of utility account support services, including collections; and
WHEREAS, the Customer Service Representatives have experienced increased
workloads which has impacted the quantity of work and service levels; and
WHEREAS, the addition of one Customer Service Representative will enable staff to
service the utility accounts by providing customer service in-person or over the phone.
NOW, THEREFORE, BE IT RESOLVED that the Lodi City Council does hereby approve
the addition of one Customer Service Representative position in the Internal Services
Department; and
BE IT FURTHER RESOLVED that the Lodi City Council does hereby appropriate funds
in the amount of $67,800 to 10020203.71001 from the General Fund fund balance.
Dated: September 21, 2022
I hereby certify that Resolution No. 2022-224 was passed and adopted by the Lodi City
Council in a regular meeting held September 21, 2022 by the following vote:
AYES: COUNCIL MEMBERS — Hothi, Kuehne, Nakanishi, and Mayor Chandler
NOES: COUNCIL MEMBERS — None
ABSENT: COUNCIL MEMBERS — Khan
ABSTAIN: COUNCIL MEMBERS — None
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OLIVIA NASHED
City Clerk
2022-224