HomeMy WebLinkAboutResolutions - No. 2022-230RESOLUTION NO. 2022-230
A RESOLUTION OF THE LODI CITY COUNCIL AUTHORIZING THE
CITY MANAGER TO EXECUTE A FIVE-YEAR PROFESSIONAL SERVICES
AGREEMENT WITH VERTICAL COMMUNICATIONS, INC., OF PHOENIX,
ARIZONA, TO MANAGE AND SUPPORT PHONE SERVICES FROM 8X8, INC.,
OF SAN JOSE; AND FURTHER APPROPRIATING FUNDS
--------------------
WHEREAS, the City requires an advanced telephony system to meet the technical
requirements of our customers and City staff. The functions and features of 8x8 communication
platform offers advanced analytics, modern features for enhanced mobility and improved
reliability; and
WHEREAS, on October 2, 2019, Council approved the contract with Vertical
Communications, Inc., to manage and support the 8x8, Inc., VOIP (voice over internet protocol)
communications platform; and
WHEREAS, in the past three years, the City has utilized the 8x8 platform both internally
and externally with much success. The ability for customers to know their place in line,
approximate hold times and to receive a call back when their place in line is reached all improve
customer service outcomes; and
WHEREAS, staff has internal chat features and virtual meeting rooms with screen sharing
features that allow for quick meetups to occur across City facilities or with third parties outside the
City, leading to improved efficiency within the City departments; and
WHEREAS, staff recommends approving the five-year agreement with Vertical
Communications, Inc., for the management and support of 8x8, Inc., the VOIP phone service at
a cost not to exceed $855,000 over the five-year term, including the cost of up to 50 new employee
licenses to be added to the account over the span of the agreement term and current state and
federal telecommunication taxes amounting to approximately 25% on professional services.
NOW, THEREFORE, BE IT RESOLVED that the Lodi City Council does hereby authorize
the City Manager to execute a five-year Professional Services Agreement with Vertical
Communications, Inc., of Phoenix, Arizona, to manage and support phone services from 8x8, Inc.,
of San Jose, California, in an amount not to exceed $855,000; and
BE IT FURTHER RESOLVED that the Lodi City Council does hereby approve the
appropriation of $171,000 from fund balance of General Fund to account 10020400.72202; and
BE IT FURTHER RESOLVED, pursuant to Section 6.3q of the City Council Protocol
Manual (adopted 11/6/19, Resolution No. 2019-223), the City Attorney is hereby authorized to
make minor revisions to the above -referenced document(s) that do not alter the compensation or
term, and to make clerical corrections as necessary.
Dated: October 5, 2022
------------------------------------------------------------------------
------------------------------------------------------------------------
I hereby certify that Resolution No. 2022-230 as passed and adopted by the City Council
of the City of Lodi in a regular meeting held October 5, 2022, by the following votes:
AYES: COUNCIL MEMBERS — Hothi, Khan, Kuehne, Nakanishi, and Mayor Chandler
NOES: COUNCIL MEMBERS — None
ABSENT: COUNCIL MEMBERS — None
ABSTAIN: COUNCIL MEMBERS — None {
OLIVIA NASHED
City Clerk
2022-230