HomeMy WebLinkAboutResolutions - No. 2022-88RESOLUTION NO. 2022-88
A RESOLUTION OF THE LODI CITY COUNCIL AUTHORIZING THE
CITY MANAGER TO PURCHASE SERVICE DESK PLUS SOFTWARE LICENSE
FROM ZOHO CORPORATION, OF PLEASANTON, AND EXECUTE
LICENSING AGREEMENT FOR OPERATION OF THE INFORMATION
TECHNOLOGY HELP DESK TICKET TRACKING SYSTEM
WHEREAS, the City of Lodi Information Technology division is reliant on a functioning
service ticket tracking system to manage open requests for service; and
WHEREAS, Information Technology staff uses the service ticket tracking system to
document changes and upgrades to all enterprise systems as required by financial auditors;
and
WHEREAS, Information Technology staff uses the service ticket tracking system to
manage inventory of City assets related to the computers, computer peripherals, mobile
devices, and network equipment; and
WHEREAS, staff recommends that the City Council approve the purchase of the
three-year software license from Zoho Corporation for the one-time purchase amount of
$53,500 and authorize the City Manager to execute the licensing agreement.
NOW, THEREFORE, BE IT RESOLVED that the Lodi City Council does hereby
authorize the City Manager to purchase a three-year software license and execute the licensing
agreement for Service Desk Plus from Zoho Corporation, of Pleasanton, California, in the
amount of $53,500, for the operation of the Information Technology Help Desk ticket tracking
system; and
BE IT FURTHER RESOLVED, pursuant to Section 6.3q of the City Council Protocol
Manual (adopted 11/6/19, Resolution No. 2019-223), the City Attorney is hereby authorized to
make minor revisions to the above -referenced document(s) that do not alter the compensation
or term, and make clerical corrections as necessary.
Dated: April 20, 2022
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I hereby certify that Resolution No. 2022-88 was passed and adopted by the City
Council of the City of Lodi in a regular meeting held April 20, 2022 by the following votes:
AYES: COUNCIL MEMBERS — Hothi, Khan, Kuehne, Nakanishi, and
Mayor Chandler
NOES: COUNCIL MEMBERS — None
ABSENT: COUNCIL MEMBERS — None
ABSTAIN: COUNCIL MEMBERS — None
OLIVIA NASHED
City Clerk
2022-88