HomeMy WebLinkAboutAgenda Report - December 1, 2021 C-17III
AGENDA NTEM C-01 C,-17
CITY OF LODI
COUNCIL COMMUNICATION
TM
AGENDA TITLE: Adopt Resolution Authorizing City Manager to Execute Amendment No. 1 to
Service Agreement with Tyler Technologies, Inc., of Yarmouth, Maine ($24,757),
and Ratifying Expenditures to Date
MEETING DATE: December 1, 2021
PREPARED BY: Deputy City Manager
RECOMMENDED ACTION: Adopt resolution authorizing City Manager to execute Amendment
No. 1 to Service Agreement with Tyler Technologies, Inc., of
Yarmouth, Maine, in the amount of $24,757, and Ratifying
expenditures to date.
BACKGROUND INFORMATION: On August 7, 2019, Council adopted a resolution approving the City
to move to a software as a service (SaaS) relationship with Tyler
Technologies, Inc. and authorized the City Manager to execute a
three-year agreement that included automatic annual renewals. The agreement included one-year of
PACE training for City employees with additional years quoted at $11,775 annually.
The Planned Annual Continuing Education (PACE) training allows for staff to stay current with the latest
developments in Tyler Munis. The PACE training allows staff to continually improve their skill sets,
improve efficiency in current process, and to utilize Tyler Munis to its full capacity.
Tyler Technologies, Inc. has provided valuable PACE training to City employees for multiple topics over
numerous departments. Amendment No. 1, if approved, would amend the fee schedule to include a
minimal increase in fees for PACE training each year. Additionally, Amendment No. 1 would add funds
to the existing agreement, in the amount of $24,757, for a total agreement amount of $724,341.
Additional funds would ratify expenditures to date for PACE training, in the amount of $11,775, and
provide funds for 2022 in the amount of $12,982.
Staff recommends authorizing City Manager to execute Amendment No. 1 to Service Agreement with
Tyler Technologies, Inc., of Yarmouth, Maine, in the amount of $24,757, and ratifying expenditures to
date.
FISCAL IMPACT: PACE training provides valuable training to employees, expanding their
skills and allowing the City to take advantage of all the features Tyler
Technologies, Inc. software has to offer.
FUNDING AVAILABLE: 10020400.72499 - $38,388
APPROVED: sr. I'.Ain Im4ars"?}
Stephen Schwabauer, City Manager
Andrew Keys
Deputy City Manager
AK/MM/tc
Attachment
AMENDMENT NO. 1
TYLER TECHNOLOGIES, INC.
SERVICE AGREEMENT
THIS AMENDMENT NO. 1 TO SERVICE AGREEMENT, is made and entered this day of
, 2021, by and between the CITY OF LODI, a municipal corporation (hereinafter
"CITY"), and TYLER TECHNOLOGIES, INC., a Delaware corporation, qualified to do business in
California (hereinafter "CONTRACTOR").
WITNESSETH:
1. WHEREAS, CONTRACTOR and CITY entered into a Service Agreement on September 30,
2019 (the "Agreement"), as set forth in Exhibit 1, attached hereto and made part of; and
2. WHEREAS, CITY now requests to amend the services and fees, as set forth in Exhibit 2,
attached hereto and made part of; and
3. WHEREAS, CITY requested to increase the fees payable to CONTRACTOR for each additive
service by an amount not to exceed $24,757, for a total not -to -exceed amount of $724,341;
and
4. WHEREAS, CONTRACTOR agrees to the amendments set forth above,
NOW, THEREFORE, the parties agree to amend the Agreement as set forth above. All other
terms and conditions of the Agreement remain unchanged.
IN WITNESS WHEREOF, CITY and CONTRACTOR have executed this Amendment No. 1 on
the date and year first above written.
CITY OF LODI, a municipal corporation
hereinabove called "CITY"
STEPHEN SCHWABAUER
City Manager
Attest:
JENNIFER CUSMIR, City Clerk
Approved as to Form:
JANICE D. MAGDICH, City Attorney
jdm
TYLER TECHNOLOGIES, INC. a Delaware
corporation
hereinabove called "CONTRACTOR"
NAME
Title:
I Exhibit 1
tyler
SOFTWARE AS A SERVICE AGREEMENT
This Software as a Service Agreement is made between Tyler Technologies, Inc. and Client,
WHEREAS, Client selected Tyler to provide certain products and services set forth In the Investment
Summary, including providing Client with access to Tyler's proprietary software products, and Tyler
desires to provide such products and services under the terms of this Agreement;
NOW THEREFORE, in consideration of the foregoing and of the mutual covenants and promises set forth
in this Agreement, Tyler and Client agree as follows:
SECTION A — DEFINITIONS
• "Agreement" means this Software as a Services Agreement.
• "Business Travel Policy" means our business travel policy. A copy of our current Business Travel
Policy is attached as Schedule to Exhiiblt 13.
• "Client" means City of Lodi.
• "Data" means your data necessary to utilize the Tyler Software.
• "Data Storage Capacity" means the contracted amount of storage capacity for your Data
identified in the Investment Summary.
• "Defect" means a failure of the Tyler Software to substantially conform to the functional
descriptions set forth in our written proposal to you, or their functional equivalent. Future
functionality may be updated, modified, or otherwise enhanced through our maintenance and
support services, and the governing functional descriptions for such future functionality will be
set forth in our then -current Documentation.
• "Defined Users" means the number of users that are authorized to use the SaaS Services. The
Defined Users for the Agreement are as identified In the Investment Summary.
• "Developer" means a third party who owns the intellectual property rights to Third Party
Software.
• "Documentation" means any online or written documentation related to the use or
functionality of the Tyler Software that we provide or otherwise make available to you, Including
instructions, user guides, manuals and other training or self-help documentation,
■ "Effective Date" means the date by which both your and our authorized representatives have
signed the Agreement.
• "Force Majeure" means an event beyond the reasonable control of you or us, including, without
limitation, governmental action, war, riot or civil commotion, fire, natural disaster, or any other
cause that could not with reasonable diligence be foreseen or prevented by you or us,
• "Investment Summary" means the agreed upon cost proposal For the products and services
attached as Exhibit A.
• "Invoicing and Payment Policy" means the invoicing and payment policy. A copy of our current
Invoicing and Payment Policy is attached as Exhibit B.
• "SaaS Fees" means the fees for the SaaS Services identified in the Investment Summary.
• "SaaS Services" means software as a service consisting of system administration, system
management, and system monitoring activities that Tyler performs for the Tyler Software, and
includes the right to access and use the Tyler Software, receive maintenance and support on the
Tyler Software, including Downtime resolution under the terms of the SLA, and Data storage and
archiving. SaaS Services do not include support of an operating system or hardware, support
outside of our normal business hours, or training, consulting or other professional services.
• "SLA" means the service level agreement. A copy of our current SLA is attached hereto as
Exhibit C.
• "Support Call Process" means the support call process applicable to all of our customers who
have licensed the Tyler Software. A copy of our current Support Call Process is attached as
Schedule 1 to Exhlbit C.
• "Third Party Terms" means, if any, the end user license agreement(s) or similar terms for the
Third Party Software, as applicable and attached as Exhibit D.
• "Third Party Hardware" means the third party hardware, if any, identified in the Investment
Summary.
• "Third Party Products" means the Third Party Software and Third Party Hardware.
"Third Party Software" means the third party software, if any, identified in the Investment
Summary.
• "Third Party Services" means the third party services, if any, identified in the Investment
Summary.
• "Tyler" means Tyler Technologies, Inc., a Delaware corporation.
• "Tyler Software" means our proprietary software, including any integrations, custom
modifications, and/or other related interfaces identified in the Investment Summary and
licensed by us to you through this Agreement.
• "we", "us", `bur" and similar terms mean Tyler.
• "you" and similar terms mean Client.
SECTION B — SAAS SERVICES
1. Rights Grantod. We grant to you the non-exclusive, non -assignable limited right to use the SaaS
Services solely for your internal business purposes for the number of Defined Users only. The Tyler
Software will be made available to you according to the terms of the SLA. You acknowledge that we
have no delivery obligations and we will not ship copies of the Tyler Software as part of the SaaS
Services. You may use the SaaS Services to access updates and enhancements to the Tyler Software,
as further described in Section C(8).
2. SaaS Fees. You agree to pay us the SaaS Fees. Those amounts are payable in accordance with our
Invoicing and Payment Policy. The SaaS Fees are based on the number of Defined Users and amount
of Data Storage Capacity. You may add additional users or additional data storage capacity on the
terms set forth in Section H(1). In the event you regularly and/or meaningfully exceed the Defined
Users or Data Storage Capacity, we reserve the right to charge you additional fees commensurate
with the overage(s).
3. QwD crshlp..
3.1 We retain all ownership and intellectual property rights to the SaaS Services, the Tyler Software,
and anything developed by us under this Agreement. You do not acquire under this Agreement
any license to use the Tyler Software in excess of the scope and/or duration of the SaaS Servlces.
3.2 The Documentation is licensed to you and may be used and copied by your employees for
internal, non-commercial reference purposes only.
33 You retain all ownership and intellectual property rights to the Data. You expressly recognize
that except to the extent necessary to carry out our obligations contained in this Agreement, we
do not create or endorse any Data used in connection with the SaaS Services.
4. .Restrictions. You may not: (a) make the Tyler Software or Documentation resulting from the SaaS
Services available in any manner to any third party for use in the third party's business operations;
(b) modify, make derivative works of, disassemble, reverse compile, or reverse engineer any part of
the SaaS Services; (c) access or use the SaaS Services in order to build or support, and/or assist a
third party in building or supporting, products or services competitive to us; or (d) license, sell, rent,
lease, transfer, assign, distribute, display, host, outsource, disclose, permit timesharing or service
bureau use, or otherwise commercially exploit or make the SaaS Services, Tyler Software, or
Documentation available to any third party other than as expressly permitted by this Agreement.
5. Software Warranty. We warrant that the Tyler Software will perform without Defects during the
term of this Agreement. If the Tyler Software does not perform as warranted, we will use all
reasonable efforts, consistent with industry standards, to cure the Defect in accordance with the
maintenance and support process set forth in Section C(9), below, the SLA and our then current
Support Call Process.
6. SaaS Services.
6.1 Our SaaS Services are audited at least yearly in accordance with the AICPA's Statement on
Standards for Attestation Engagements ("SSAE") No. 18. We have attained, and will maintain,
50C 1 and SOC 2 compliance, or its equivalent, for so long as you are timely paying for SaaS
Services. Upon execution of a mutually agreeable Non -Disclosure Agreement ("NDA"), we will
provide you with a summary of our compliance report(s) or its equivalent. Every year
thereafter, for so long as the NDA is in effect and in which you make a written request, we will
provide that same information.
6.2 You will be hosted on shared hardware in a Tyler data center, but In a database dedicated to
you, which is inaccessible to our other customers,
6.3 We have fully -redundant telecommunications access, electrical power, and the required
hardware to provide access to the Tyler Software in the event of a disaster or component
failure. In the event any of your Data has been lost or damaged due to an act or omission of
Tyler or its subcontractors or due to a defect in Tyler's software, we will use best commercial
efforts to restore all the Data on servers in accordance with the architectural design's
capabilities and with the goal of minimizing any Data loss as greatly as possible. In no case shall
the recovery point objective ("RPO") exceed a maximum of twenty-four (24) hours from
declaration of disaster. For purposes ofthis subsection, RPO represents the maximum tolerable
period during which your Data may be lost, measured in relation to a disaster we declare, said
declaration will not be unreasonably withheld.
6.4 In the event we declare a disaster, our Recovery Time Objective ("RTO") is twenty-four (24)
hours. For purposes of this subsection, RTO represents the amount of time, after we declare a
disaster, within which your access to the Tyler Software must be restored.
6.5 We conduct annual penetration testing of either the production network and/or web
application to be performed. We will maintain industry standard intrusion detection and
prevention systems to monitor malicious activity in the network and to log and block any such
activity. We will provide you with a written or electronic record of the actions taken by us in the
event that any unauthorized access to your database(s) is detected as a result of our security
protocols. We will undertake an additional security audit, on terms and timing to be mutually
agreed to by the parties, at your written request. You may not attempt to bypass or subvert
security restrictions in the SaaS Services or environments related to the Tyler Software.
Unauthorized attempts to access files, passwords or other confidential information) and
unauthorized vulnerability and penetration test scanning of our network and systems (hosted or
otherwise) is prohibited without the prior written approval of our IT Security Officer.
6.6 We test our disaster recovery plan on an annual basis. Our standard test is not client -specific.
Should you request a client -specific disaster recovery test, we will work with you to schedule
and execute such a test on a mutually agreeable schedule. At your written request, we will
provide test results to you within a commercially reasonable timeframe after receipt of the
request.
6.7 We will be responsible for importing back-up and verifying that you can log -in. You will be
responsible for running reports and testing critical processes to verify the returned Data,
6,8 We provide secure Data transmission paths between each of your workstations and our servers.
6.9 Our data centers are accessible only by authorized personnel with a unique key entry. All other
visitors must be signed in and accompanied by authorized personnel. Entry attempts to the
data center are regularly audited by internal staff and external auditors to ensure no
unauthorized access.
6.10 Where applicable with respect to our applications that take or process card payment data, we
are responsible for the security of cardholder data that we possess, including functions relating
to storing, processing, and transmitting of the cardholder data and affirm that, as of the
Effective Date, we comply with applicable requirements to be considered PCI DSS compliant and
have performed the necessary steps to validate compliance with the PCI DSS. We agree to
supply the current status of our PCI DSS compliance program in the form of an official
Attestation of Compliance, which can be found at https://www,tylertech.com/about-
us/compliance, and in the event of any change in our status, will comply with applicable notice
requirements.
SECTION C —OTHER PROFESSIONAL SERVICES
1. Other Professional Services. We will provide you the various implementation -related services
itemized in the Investment Summary and described in our industry standard implementation plan.
We will finalize that documentation with you upon execution of this Agreement.
2. Pvofessloor l Servlros Fees. You agree to pay us the professional services fees in the amounts set
forth in the Investment Summary. Those amounts are payable in accordance with our Invoicing and
Payment Policy. You acknowledge that the fees stated in the Investment Summary are good -faith
estimates of the amount of time and materials required for your implementation. We will bill you
the actual fees incurred based on the in -scope services provided to you. Any discrepancies in the
total values set forth in the Investment Summary will be resolved by multiplying the applicable
hourly rate by the quoted hours.
Additional Services. The Investment Summary contains, the scope of services and related costs
(including programming and/or interface estimates) required for the project based on our
understanding of the specifications you supplied. If additional work is required, or if you use or
request additional services, we will provide you with an addendum or change order, as applicable,
outlining the costs for the additional work. The price quotes in the addendum or change order will
be valid for thirty (30) days from the date of the quote.
4. Cancellation. If travel is required, we will make all reasonable efforts to schedule travel for our
personnel, including arranging travel reservations, at least two (2) weeks in advance of
commitments. Therefore, if you cancel services less than two (2) weeks in advance (other than for
Force Majeure or breach by us), you will be liable for all (a) non-refundable expenses incurred by us
on your behalf, and (b) dally fees associated with cancelled professional services if we are unable to
reassign our personnel. We will make all reasonable efforts to reassign personnel in the event you
cancel within two (2) weeks of scheduled commitments.
5, Services Warrant. We will perform the services in a professional, workmanlike manner, consistent
with industry standards. In the event we provide services that do not conform to this warranty, we
will re -perform such services at no additional cost to you.
6. Site Access amd_Reguirements. At no cost to us, you agree to provide us with full and free access to
your personnel, facilities, and equipment as may be reasonably necessary for us to provide
implementation services, subject to any reasonable security protocols or other written policies
provided to us as of the Effective Date, and thereafter as mutually agreed to by you and us.
7. Rarkgrf)und Cherks. For at least the past twelve (12) years, all of our employees have undergone
criminal background checks prior to hire. All employees sign our confidentiality agreement and
security policies.
8, Client Assistano, You acknowledge that the implementation of the Tyler Software is a cooperative
process requiring the time and resources of your personnel. You agree to use all reasonable efforts
to cooperate with and assist us as may be reasonably required to meet the agreed upon project
deadlines and other milestones for implementation. This cooperation includes at least working with
us to schedule the implementation -related services outlined in this Agreement. We will not be
liable for failure to meet any deadlines and milestones when such failure is due to Force Majeure or
to the failure by your personnel to provide such cooperation and assistance (either through action
or omission).
9. Maintenafic� at.ir! Sui)oort, For so long as you timely pay your SaaS Fees according to the Invoicing
and Payment Policy, then in addition to the terms set forth in the SLA and the Support Call Process,
we will:
9.1 perform our maintenance and support obligations in a professional, good, and workmanlike
manner, consistent with industry standards, to resolve Defects in the Tyler Software (limited to
the then -current version and the immediately prior version);
9.2 provide telephone support during our established support hours;
9.3 maintain personnel that are sufficiently trained to be familiar with the Tyler Software and Third
Party Software, if any, in order to provide maintenance and support services;
9.4 make available to you all major and minor releases to the Tyler Software (including updates and
enhancements) that we make generally available without additional charge to customers who
have a maintenance and support agreement in effect; and
9.5 provide non -Defect resolution support of prior releases of the Tyler Software in accordance with
our then -current release life cycle policy.
We will use all reasonable efforts to perform support services remotely. Currently, we use a third -party
secure unattended connectivity tool called Bomgar, as well as GotoAssist by Citrix. Therefore, you agree
to maintain a high-speed internet connection capable of connecting us to your PCs and server(s). You
agree to provide us with a login account and local administrative privileges as we may reasonably
require to perform remote services. We will, at our option, use the secure connection to assist with
proper diagnosis and resolution, subject to any reasonably applicable security protocols, If we cannot
resolve a support issue remotely, we may be required to provide onsite services. In such event, we will
be responsible for our travel expenses, unless it is determined that the reason onsite support was
required was a reason outside our control. Either way, you agree to provide us with full and free access
to the Tyler Software, working space., adequate facilities within a reasonable distance from the
equipment, and use of machines, attachments, features, or other equipment reasonably necessary for
us to provide the maintenance and support services, all at no charge to us. We strongly recommend
that you also maintain your VPN for backup connectivity purposes.
For the avoidance of doubt, SaaS Fees do not include the following services: (a) onsite support (unless
Tyler cannot remotely correct a Defect in the Tyler Software, as set forth above); (b) application design;
(c) other consulting services; or (d) support outside our normal business hours as listed in our then -
current Support Call Process. Requested services such as those outlined in this section will be billed to
you on a time and materials basis at our then current rates. You must request those services with at
least one (1) weeks' advance notice,
SECTION D —THIRD PARTY PRODUCTS
1. Third Party Hardware. We will sell, deliver, and install onsite the Third Party Hardware, if you have
purchased any, for the price set forth in the Investment Summary. Those amounts are payable in
accordance with our Invoicing and Payment Policy.
2. Thtrd Party. Software. As part of the SaaS Services, you will receive access to the Third Party
Software and related documentation for internal business purposes only. Your rights to the Third
Party Software will be governed by the Third Party Terms.
3. Third Party Products Warranties.
3.1 We are authorized by each Developer to grant access to the Third Party Software.
3.2 The Third Party Hardware will be new and unused, and upon payment in full, you will receive
free and clear title to the Third Party Hardware.
3.3 You acknowledge that we are not the manufacturer of the Third Party Products. We do not
warrant or guarantee the performance of the Third Party Products. However, we grant and pass
through to you any warranty that we may receive from the Developer or supplier of the Third
Party Products.
4. Third Party Services. If you have purchased Third Party Services, those services will be provided
independent of Tyler by such third -party at the rates set forth in the Investment Summary and in
accordance with our Invoicing and Payment Policy,
SECTION E - INVOICING AND PAYMENT; INVOICE DISPUTES
1. Invoicing and Payment. We will invoice you the SaaS Fees and fees for other professional services in
the Investment Summary per our Invoicing and Payment Policy, subject to Section E(2).
2. Invoice DISpllte5. if you believe any delivered software or service does not conform to the
warranties in this Agreement, you will provide us with written notice within thirty (30) days of your
receipt of the applicable invoice. The written notice must contain reasonable detail of the issues
you contend are in dispute so that we can confirm the issue and respond to your notice with either a
justification of the invoice, an adjustment to the invoice, or a proposal addressing the issues
presented in your notice. We will work with you as may be necessary to develop an action plan that
outlines reasonable steps to be taken by each of us to resolve any issues presented in your notice.
You may withhold payment of the amount(s) actually in dispute, and only those amounts, until we
complete the action items outlined in the plan. If we are unable to complete the action items
outlined in the action plan because of your failure to complete the items agreed to be done by you,
then you will remit full payment of the invoice. We reserve the right to suspend delivery of all SaaS
Services, including maintenance and support services, if you fail to pay an invoice not disputed as
described above within fifteen (15) days of notice of our intent to do so.
SECTION F —TERM AND TERMINATION
1. Term. The initial term of this Agreement is three (3) years from the first day of the first month
following the Effective Date, unless earlier terminated as set forth below. Upon expiration of the
initial term, this Agreement will renew automatically for additional one (1) year renewal terms at
our then -current SaaS Fees unless terminated in writing by either party at least sixty (60) days prior
to the end of the then -current renewal term. Your right to access or use the Tyler Software and the
SaaS Services will terminate at the end of this Agreement.
2. ron-nmation, This Agreement may be terminated as set forth below. In the event of termination,
you will pay us for all undisputed fees and expenses related to the software, products, and/or
services you have received, or we have incurred or delivered, prior to the effective date of
termination. Disputed fees and expenses in all terminations other than your termination for cause
must have been submitted as invoice disputes in accordance with Section E(2).
2.1 Fallure to Pay SaaS fees. You acknowledge that continued access to the SaaS Services is
contingent upon your timely payment of SaaS Fees. If you fail to timely pay the SaaS Fees, we
may discontinue the SaaS Services and deny your access to the Tyler Software. We may also
terminate this Agreement if you don't cure such failure to pay within forty-five (45) days of
receiving written notice of our intent to terminate.
2.2 For Cause. If you believe we have materially breached this Agreement, you will invoke the
Dispute Resolution clause set Forth in Section H(3). You may terminate this Agreement for cause
in the event we do not cure, or create a mutually agreeable action plan to address, a material
breach of this Agreement within the thirty (30) day window set forth in Section H(3).
2.3 Force My i]mirr:, Either party has the right to terminate this Agreement if a Force Majeure event
suspends performance of the SaaS Services for a period of forty-five (45) days or more.
2.4 ! ack of A ropriations. If you should not appropriate or otherwise make available funds
sufficient to utilize the SaaS Services, you may unilaterally terminate this Agreement upon thirty
(30) days written notice to us. You will not be entitled to a refund or offset of previously paid,
but unused SaaS Fees. You agree not to use termination for lack of appropriations as a
substitute for termination for convenience.
2,5 For Convenience. Either party has the right to terminate this Agreement upon thirty (30) days
written notice to the other party.
SECTION G — INDEMNIFICATION, LIMITATION OF LIABILITY AND INSURANCE
1. Intellectual Property Infringement Indemnification.
1.1 We will defend you against any third party claim(s) that the Tyler Software or Documentation
infringes that third party's patent, copyright, or trademark, or misappropriates its trade secrets,
and will pay the amount of any resulting adverse final judgment (or settlement to which we
consent). You must notify us promptly in writing of the claim and give us sole control over its
defense or settlement. You agree to provide us with reasonable assistance, cooperation, and
information in defending the claim at our expense.
1.2 Our obligations under this Section G(1) will not apply to the extent the claim or adverse final
judgment is based on your use of the Tyler Software in contradiction of this Agreement,
including with non -licensed third parties, or your willful infringement.
1.3 If we receive information concerning an infringement or misappropriation claim related to the
Tyler Software, we may, at our expense and without obligation to do so, either: (a) procure for
you the right to continue its use; (b) modify it to make it non -infringing; or (c) replace it with a
functional equivalent, in which case you will stop running the allegedly infringing Tyler Software
immediately. Alternatively, we may decide to litigate the claim to judgment, in which case you
may continue to use the Tyler Software consistent with the terms of this Agreement.
1.4 If an infringement or misappropriation claim is fully litigated and your use of the Tyler Software
is enjoined by a court of competent jurisdiction, in addition to paying any adverse final
judgment (or settlement to which we consent), we will, at our option, either: (a) procure the
right to continue its use; (b) modify it to make it non -infringing; or (c) replace it with a functional
equivalent. This section provides your exclusive remedy for third party copyright, patent, or
trademark infringement and trade secret misappropriation claims.
2. General Indemnification.
2.1 We will indemnify and hold harmless you and your agents, officials, and employees from and
against any and all third -party claims, losses, liabilities, damages, costs, and expenses (including
reasonable attorney's fees and costs) for (a) personal injury or property damage to the extent
caused by our negligence or willful misconduct; or (b) our violation of PCI -DSS requirements or a
law applicable to our performance under this Agreement. You must notify us promptly in
writing of the claim and give us sole control over its defense or settlement. You agree to
provide us with reasonable assistance, cooperation, and information in defending the claim at
our expense.
2.2 To the extent permitted by applicable law, you will indemnify and hold harmless us and our
agents, officials, and employees from and against any and all third -party claims, losses,
liabilities, damages, costs, and expenses (including reasonable attorney's fees and costs) for
personal injury or property damage to the extent caused by your negligence or willful
misconduct; or (b) your violation of a law applicable to your performance under this Agreement.
We will notify you promptly in writing of the claim and will give you sole control over its defense
or settlement. We agree to provide you with reasonable assistance, cooperation, and
information in defending the claim at your expense.
3. 915( LA ER. EXCEPT FOR THE EXPRESS WARRANTIES PROVIDED IN THIS AGREEMENT AND TO
THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, WE HEREBY DISCLAIM ALL OTHER
WARRANTIES AND CONDITIONS, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING, BUT
NOT LIMITED TO, ANY IMPLIED WARRANTIES, DUTIES, OR CONDITIONS OF MERCHANTABILITY OR
FITNESS FOR A PARTICULAR PURPOSE.
4. LIMITATION OF LIABILITY. EXCEPT AS OTHERWISE EXPRESSLY SET FORTH IN THIS AGREEMENT,
OUR LIABILITY FOR DAMAGES ARISING OUT OF THIS AGREEMENT, WHETHER BASED ON A THEORY
OF CONTRACT OR TORT, INCLUDING NEGLIGENCE AND STRICT LIABILITY, SHALL BE LIMITED TO
YOUR ACTUAL DIRECT DAMAGES, NOT TO EXCEED (A) DURING THE INITIAL TERM, AS SET FORTH
IN SECTION F(1), TOTAL FEES PAID AS OF THE TIME OF THE CLAIM; OR (B) DURING ANY RENEWAL
TERM, THE THEN -CURRENT ANNUAL SAAS FEES PAYABLE IN THAT RENEWAL TERM. THE PARTIES
ACKNOWLEDGE AND AGREE THAT THE PRICES SET FORTH IN THIS AGREEMENT ARE SET IN
RELIANCE UPON THIS LIMITATION OF LIABILITY AND TO THE MAXIMUM EXTENT ALLOWED UNDER
APPLICABLE LAW, THE EXCLUSION OF CERTAIN DAMAGES, AND EACH SHALL APPLY REGARDLESS
OF THE FAILURE OF AN ESSENTIAL PURPOSE OF ANY REMEDY. THE FOREGOING LIMITATION OF
LIABILITY SHALL NOT APPLY TO CLAIMS THAT ARE SUBJECT TO SECTIONS G(1) AND G(2).
S. EXCLUSION OF CERTAIN DAMAGES. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW,
IN NO EVENT SHALL WE BE LIABLE FOR ANY SPECIAL, INCIDENTAL, PUNITIVE, INDIRECT, OR
CONSEQUENTIAL DAMAGES WHATSOEVER, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY
OF SUCH DAMAGES.
6. Insurance. Insurance terms are set forth in Exhibit E of this Agreement,
SECTION H —GENERAL TERMS AND CONDITIONS
1. Additional Products and Services. You may purchase additional products and services at the rates
set forth in the Investment Summary for twelve (12) months from the Effective Date by executing a
mutually agreed addendum. If no rate is provided in the Investment Summary, or those twelve (12)
months have expired, you may purchase additional products and services at our then -current list
price, also by executing a mutually agreed addendum. The terms of this Agreement will control any
such additional purchase(s), unless otherwise specifically provided in the addendum.
2. Optional Items. Pricing for any listed optional products and services in the Investment Summary will
be valid for twelve (12) months from the Effective Date.
Dispute Resolution, You agree to provide us with written notice within thirty (30) days of becoming
aware of a dispute. You agree to cooperate with us in trying to reasonably resolve all disputes,
including, if requested by either party, appointing a senior representative to meet and engage in
good faith negotiations with our appointed senior representative. Senior representatives will
convene within thirty (30) days of the written dispute notice, unless otherwise agreed. All meetings
and discussions between senior representatives will be deemed confidential settlement discussions
not subject to disclosure under Federal Rule of Evidence 408 or any similar applicable state rule. If
we fail to resolve the dispute, then the parties shall participate in non-binding mediation In an effort
to resolve the dispute. If the dispute remains unresolved after mediation, then either of us may
assert our respective rights and remedies in a court of competent jurisdiction. Nothing in this
section shall prevent you or us from seeking necessary injunctive relief during the dispute resolution
procedures,
4, Taxes. The fees in the Investment Summary do not include any taxes, including, without limitation,
sales, use, or excise tax. If you are a tax-exempt entity, you agree to provide us with a tax-exempt
certificate. otherwise, we will pay all applicable taxes to the proper authorities and you will
reimburse us for such taxes. If you have a valid direct -pay permit, you agree to provide us with a
copy. For clarity, we are responsible for paying our Income taxes, both federal and state, as
applicable, arising from our performance of this Agreement.
5. NomilscrimInation, We will not discriminate against any person employed or applying for
employment concerning the performance of our responsibilities under this Agreement. This
discrimination prohibition will apply to all matters of initial employment, tenure, and terms of
employment, or otherwise with respect to any matter directly or indirectly relating to employment
concerning race, color, religion, national origin, age, sex, sexual orientation, ancestry, disability that
is unrelated to the individual's ability to perform the duties of a particular job or position, height,
weight, marital status, or political affiliation. We will post, where appropriate, ail notices related to
nondiscrimination as may be required by applicable law.
6. E -Verify. We have complied, and will comply, with the E -Verify procedures administered by the U.S.
Citizenship and Immigration Services Verification Division for all of our employees assigned to your
p roj e ct.
7. 5u4conyactors. We will not subcontract any services under this Agreement without your prior
written consent, not to be unreasonably withheld.
8. BindingE_fft'r. • No AscijKnrnert. This Agreement shall be binding on, and shall be for the benefit of,
either your or our successor(s) or permitted assign(s). Neither party may assign this Agreement
without the prior written consent of the other party; provided, however, your consent is not
required for an assignment by us as a result of a corporate reorganization, merger, acquisition, or
purchase of substantially all of our assets.
9. Force Me leure. Except for your payment obligations, neither party will be liable for delays in
performing its obligations under this Agreement to the extent that the delay is caused by Force
Majeure; provided, however, that within ten (10) business days of the Force Majeure event, the
party whose performance is delayed provides the other party with written notice explaining the
cause and extent thereof, as well as a request for a reasonable time extension equal to the
estimated duration of the Force Majeure event.
10. No Infended Third Party Benr. ficfarlrs. This Agreement is entered into solely for the benefit of you
and us. No third party will be deemed a beneficiary of this Agreement, and no third party will have
the right to make any claim or assert any right under this Agreement. This provision does not affect
the rights of third parties under any Third Party Terms.
11. Entire.Aereement, Amendment. This Agreement represents the entire agreement between you and
us with respect to the subject matter hereof, and supersedes any prior agreements, understandings,
and representations, whether written, oral, expressed, implied, or statutory, Purchase orders
submitted by you, if any, are for your internal administrative purposes only, and the terms and
conditions contained in those purchase orders will have no force or effect. This Agreement may
only be modified by a written amendment signed by an authorized representative of each party.
12. Severability. If any term or provision of this Agreement is held invalid or unenforceable, the
remainder of this Agreement will be considered valid and enforceable to the fullest extent
permitted by law.
13. No Walver. In the event that the terms and conditions of this Agreement are not strictly enforced
by either party, such non -enforcement will not act as or be deemed to act as a waiver or
modification of this Agreement, nor will such non -enforcement prevent such party from enforcing
each and every term of this Agreement thereafter.
14. Independent Cantrartor. We are an independent contractor for all purposes under this Agreement.
15. Notices, All notices or communications required or permitted as a part of this Agreement, such as
notice of an alleged material breach for a termination for cause or a dispute that must be submitted
to dispute resolution, must be in writing and will be deemed delivered upon the earlier of the
following: (a) actual receipt by the receiving party; (b) upon receipt by sender of a certified mail,
return receipt signed by an employee or agent of the receiving party; (c) upon receipt by sender of
proof of email delivery; or (d) if not actually received, five (5) days after deposit with the United
States Postal Service authorized mail center with proper postage (certified mail, return receipt
requested) affixed and addressed to the other party at the address set forth on the signature page
hereto or such other address as the party may have designated by proper notice. The consequences
for the failure to receive a notice due to improper notification by the intended receiving party of a
change in address will be borne by the intended receiving party.
16. t.Jient Lists. You agree that we may identify you by name in client lists, marketing presentations, and
promotional materials.
17. t-rrifitientlallty. Both parties recognize that their respective employees and agents, in the course of
performance of this Agreement, may be exposed to confidential information and that disclosure of
such information could violate rights to private individuals and entities, including the parties.
Confidential information is nonpublic information that a reasonable person would believe to be
confidential and includes, without limitation, personal identifying information (e.g., social security
numbers) and trade secrets, each as defined by applicable state law. Each party agrees that it will
not disclose any confidential information of the other party and further agrees to take all reasonable
and appropriate action to prevent such disclosure by its employees or agents. The confidentiality
covenants contained herein will survive the termination or cancellation of this Agreement. This
obligation of confidentiality will not apply to Information that:
(a) is in the public domain, either at the time of disclosure or afterwards, except by breach of
this Agreement by a party or its employees or agents;
(b) a party can establish by reasonable proof was in that party's possession at the time of initial
disclosure;
(c) a party receives from a third party who has a right to disclose it to the receiving party; or
(d) is the subject of a legitimate disclosure request under the open records laws or similar
applicable public disclosure laws governing this Agreement; provided, however, that in the
event you receive an open records or other similar applicable request, you will give us
prompt notice and otherwise perform the functions required by applicable law,
18. Business. Licer►se.. In the event a local business license is required for us to perform services
hereunder, you will promptly notify us and provide us with the necessary paperwork and/or contact
information so that we may timely obtain such license.
19. Gaverniq I.aw, This Agreement will be governed by and construed in accordance with the laws of
your state of domicile, without regard to its rules on conflicts of law.
20. Multiple_ Criginals and AutfIALI ed Signatures. This Agreement may be executed in multiple
originals, any of which will be independently treated as an original document. Any electronic, faxed,
scanned, photocopied, or similarly reproduced signature on this Agreement or any amendment
hereto will be deemed an original signature and will be fully enforceable as if an original signature,
Each party represents to the other that the signatory set forth below is duly authorized to bind that
party to this Agreement.
21. Cooperative Pror_urement. To the maximum extent permitted by applicable law, we agree that this
Agreement may be used as a cooperative procurement vehicle by eligible jurisdictions. We reserve
the right to negotiate and customize the terms and conditions set forth herein, including but not
limited to pricing, to the scope and circumstances of that cooperative procurement.
22. Contract Doci13nents. This Agreement includes the following exhibits:
Exhibit A
Investment Summary
Exhibit B
Invoicing and Payment Policy
Schedule 1: Business Travel Policy
Exhibit C
Service Level Agreement
Schedule 1: Support Call Process
Exhibit D
DocOrigin End User License Agreement
Exhibit E
Insurance Requirements
[SIGNATURE BLOCK ON FOLLOWING PAGE]
IN WITNESS WHEREOF, a duly authorized representative of each party has executed this Agreement as
of the dates) set forth below.
Tyler Technologies, Inc. City of Lodi
By. �.:. Jit.= By;
Name:, Name: vL CX�0��
Title:T _ l 11 ✓'-.( C• L= -I Le- Title:r..,ik Gt-.�Q e.
cit
Date: /3 /� Date: U�
Address for Notices: Address for Notices:
Tyler Technologies, Inc. City of Lodi
One Tyler Drive 221 W. Pine Street
Yarmouth, ME 04096 Lodi, CA 95240
Attention: Chief Legal Officer Attention:W I� •r 'rl�•� i<�
APpravad'aa tb o
�.
ICE VMAGDICH
Ity Attomey
fl-
ATTEST-
Tr..0N1FF,R
M. PETtRA101.0
City Clerk
®t y ler
Exhibit A
Investment Summary
The following Investment Summary details the software and services to be delivered by us to you under
the Agreement. This Investment Summary is effective as of the Effective Date. Capitalized terms not
otherwise defined will have the meaning assigned to such terms in the Agreement.
REMAINDER OF PAGE INTENTIONALLY LEFT BLANK
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4
Exhibit B
Invoicing and Payment Policy
We will provide you with the software and services set forth in the Investment Summary of the
Agreement. Capitalized terms not otherwise defined will have the meaning assigned to such terms in
the Agreement.
Invoicing: We will invoice you for the applicable software and services in the Investment Summary as
set forth below. Your rights to dispute any invoice are set forth in the Agreement.
1. SaaS Fees. SaaS Fees are invoiced on an annual basis, beginning on the commencement of the
initial term as set forth in Section F (1) of this Agreement, Your annual SaaS fees for the initial
term are set forth in the Investment Summary. Upon expiration of the Initial term, your annual
SaaS fees will be at our then -current rates.
2. Other Tvlor Software and Services.
2.1 VPN Device: The fee for the VPN device will be invoiced upon installation of the VPN.
2.2 Implementation and Other Professional Services (including training): Implementation and
other professional services (including training) are billed and invoiced as delivered, at the
rates set forth in the Investment Summary.
2.3 Consulting Services: If you have purchased any Business Process Consulting services, if they
have been quoted as fixed -fee services, they will be invoiced 50% upon your acceptance of
the Best Practice Recommendatlons, by module, and 50% upon your acceptance of custom
desktop procedures, by module, If you have purchased any Business Process Consulting
services and they are quoted as an estimate, then we will bill you the actual services
delivered on a time and materials basis.
2.4 Conversions: Fixed -fee conversions are invoiced 50% upon initial delivery of the converted
Data, by conversion option, and 50% upon Client acceptance to load the converted Data into
Live/Production environment, by conversion option. Where conversions are quoted as
estimated, we will bill you the actual services delivered on a time and materials basis,
2.5 Requested Modifications to the Tyler Software: Requested modifications to the Tyler
Software are invoiced 50% upon delivery of specifications and 50% upon delivery of the
applicable modification. You must report any failure of the modification to conform to the
specifications within thirty (30) days of delivery; otherwise, the modification will be deemed
to be in compliance with the specifications after the 30 -day window has passed. You may
still report Defects to us as set forth in this Agreement.
2.6 Other Fixed Price Services: Other fixed price services are invoiced upon complete delivery of
the service. For the avoidance of doubt, where "Project Planning Services" are provided,
payment will be due upon delivery of the Implementation Planning document. Dedicated
Project Management services, if any, will be billed monthly in arrears, beginning on the first
day of the month immediately following initiation of project planning.
2.7 Change Management Services: If you have purchased any change management services,
those services will be invoiced in the following amounts and upon the following milestones:
Acceptance of Change Management Discovery Analysis
Delivery of Change Mana ement Plan and Strategy Presentation
15%
10%
Accepts nce of Executive Playbook
15%
Acceptance of Resistance Management Plan
15%
Acceptance of Procedural Change Communications Plan
10%
Change Management Coach Training
201.
Chan a Management After -Action Review
15%
3. Third_ Party Products.
3.1 Third Party Software License Fees: License fees for Third Party Software, if any, are invoiced
when we make it available to you for downloading.
3.2 Third Party Software Maintenance: The first year maintenance for the Third Party Software
is invoiced when we make it available to you for downloading.
3.3 Third Party Hardware: Third Party Hardware costs, if any, are invoiced upon delivery.
3.4 Third Party Services: Fees for Third Party Services, if any, are invoiced as delivered, along
with applicable expenses, at the rates set forth in the Investment Summary.
4. Fxpensns. The service rates in the Investment Summary do not include travel expenses.
Expenses for Tyler delivered services will be billed as incurred and only in accordance with our
then -current Business Travel Policy, plus a 10% travel agency processing fee. Our current
Business Travel Policy is attached to this Exhibit B at Schedule 1. Copies of receipts will be
provided upon request; we reserve the right to charge you an administrative fee depending on
the extent of your requests. Receipts for miscellaneous items less than twenty-five dollars and
mileage logs are not available.
5. Credit for Prr ald Mainte.nancn and Support 1=_ _^es for Software.. Client will receive a credit
for the maintenance and support fees prepaid for the Tyler Software for the time period
commencing on the first day of the SaaS Term.
Payment. Payment for undisputed invoices is due within forty-five (45) days of the invoice date. We
prefer to receive payments electronically. Our electronic payment information is:
Bank: Wells Fargo Bank, N.A.
420 Montgomery
San Francisco, CA 94104
ABA: 121000248
Account: 4124302472
Beneficiary: Tyler Technologies, Inc. — Operating
*.e,. tyler
Ob
Exhibit B
Schedule 1
Business Travel Policy
1. Air Travel
A. Reservations & Tickets
The Travel Management Company (TMC) used by Tyler will provide an employee with a
direct flight within two hours before or after the requested departure time, assuming that
flight does not add more than three hours to the employee's total trip duration and the fare
is within $100 (each way) of the lowest logical Fare. If a net savings of $200 or more (each
way) is possible through a connecting flight that is within two hours before or after the
requested departure time and that does not add more than three hours to the employee's
total trip duration, the connecting flight should be accepted.
Employees are encouraged to make advanced reservations to take full advantage of
discount opportunities. Employees should use all reasonable efforts to make travel
arrangements at least two (2) weeks in advance of commitments, A seven (7) day advance
booking requirement is mandatory. When booking less than seven (7) days In advance,
management approval will be required.
Except in the case of international travel where a segment of continuous air travel is six (6)
or more consecutive hours in length, only economy or coach class seating is reimbursable.
Employees shall not be reimbursed for "Basic Economy Fares" because these fares are non-
refundable and have many restrictions that outweigh the cost -savings.
B, Baggage Fees
Reimbursement of personal baggage charges are based on trip duration as follows;
Up to five (5) days = one (1) checked bag
Six (6) or more days = two (2) checked bags
Baggage fees for sports equipment are not reimbursable.
2. Ground Transportation
A. Private Automobile
Mileage Allowance — Business use of an employee's private automobile will be reimbursed
at the current IRS allowable rate, plus out of pocket costs for tolls and parking. Mileage will
be calculated by using the employee's office as the starting and ending point, in compliance
with IRS regulations. Employees who have been designated a home office should calculate
miles from their home_
B. Rental Car
Employees are authorized to rent cars only in conjunction with air travel when cost,
convenience, and the specific situation reasonably require their use, When renting a car for
Tyler business, employees should select a "mid-size" or "intermediate" car. "Full" size cars
may be rented when three or more employees are traveling together. Tyler carries leased
vehicle coverage for business car rentals; except for employees traveling to Alaska and
internationally (excluding Canada), additional insurance on the rental agreement should be
declined.
C. Public Transportation
Taxi or airport limousine services may be considered when traveling in and around cities or
to and from airports when less expensive means of transportation are unavailable or
impractical. The actual fare plus a reasonable tip (15-18%) are reimbursable. In the case of
a free hotel shuttle to the airport, tips are included in the per diem rates and will not be
reimbursed separately.
D. Parking & Tolls
When parking at the airport, employees must use longerterm parking areas that are
measured in days as opposed to hours. Park and fly options located near some airports may
also be used. For extended trips that would result in excessive parking charges, public
transportation to/from the airport should be considered. Tolls will be reimbursed when
receipts are presented.
3. Lodging
Tyler's TMC will select hotel chains that are well established, reasonable in price, and
conveniently located in relation to the traveler's work assignment. Typical hotel chains
include Courtyard, Fairfield Inn, Hampton Inn, and Holiday Inn Express. If the employee has
a discount rate with a local hotel, the hotel reservation should note that discount and the
employee should confirm the lower rate with the hotel upon arrival. Employee
memberships in travel clubs such as AAA should be noted in their travel profiles so that the
employee can take advantage of any lower club rates.
"No shows" or cancellation fees are not reimbursable if the employee does not comply with
the hotel's cancellation policy.
Tips for maids and other hotel staff are included in the per diem rate and are not
reimbursed separately.
Employees are not authorized. to reserve non-traditional short-term lodging, such as Airbnb,
VRBO, and HomeAway. Employees who elect to make such reservations shall not be
reimbursed.
4. Meals and Incidental Expenses
Employee meals and incidental expenses while on travel status within the continental U.S.
are in accordance with the federal per diem rates published by the General Services
Administration. Incidental expenses include tips to maids, hotel staff, and shuttle drivers
and other minor travel expenses. Per diem rates are available at www.ps-n.gov/perdiem.
Per diem for Alaska, Hawaii, U.S, protectorates and international destinations are provided
separately by the Department of Defense and will be determined as required.
A. Overnight Travel
For each full day of travel, all three meals are reimbursable. Per diems on the first and last
day of a trip are governed as set forth below.
Cie arts ure CJay
Depart before 12:00 noon
Depart after 12:00 noon
Return Day
Return before 12:00 noon
Return between 12:00 noon & 7:00 p.m
Return after 7:00 p.m.*
Lunch and dinner
Dinner
Breakfast
Breakfast and lunch
Breakfast, lunch and dinner
*7:00 p.m. is defined as direct travel time and does not include time taken to stop for dinner.
The reimbursement rates for individual meals are calculated as a percentage of the full day
per diem as follows:
Breakfast 15%
Lunch 25%
Dinner 60%
B. Same Day Travel
Employees traveling at least 100 miles to a site and returning in the same day are eligible to
claim lunch on an expense report. Employees on same day travel status are eligible to claim
dinner in the event they return home after 7:00 p.m.*
*7:00 p.m. is defined as direct travel time and does not include time taken to stop for dinner.
S. Internet Access — Hotels and Airports
Employees who travel may need to access their e-mail at night. Many hotels provide free
high speed internet access and Tyler employees are encouraged to use such hotels
whenever possible. If an employee's hotel charges for internet access it Is reimbursable up
to $10.00 per day. Charges for internet access at airports are not reimbursable.
6. International Travel
All international flights with the exception of flights between the U,S. and Canada should be
reserved through TMC using the "lowest practical coach fare" with the exception of flights
that are six (6) or more consecutive hours in length. In such event, the next available seating
class above coach shall be reimbursed.
When required to travel internationally for business, employees shall be reimbursed for
photo fees, application fees, and execution fees when obtaining a new passport book, but
fees related to passport renewals are not reimbursable. Visa application and legal fees,
entry taxes and departure taxes are reimbursable.
The cost of vaccinations that are either required for travel to specific countries or suggested
by the U.S. Department of Health & Human Services for travel to specific countries, is
reimbursable.
Section 4, Meals & Incidental Expenses, and Section 2.b., Rental Car, shall apply to this
section.
%*10 t y I le r
A
Exhibit C
SERVICE LEVEL AGREEMENT
Agreement Overview
This SLA operates in conjunction with, and does not supersede or replace any part of, the Agreement, It
outlines the information technology service levels that we will provide to you to ensure the availability of
the application services that you have requested us to provide. All other support services are documented
in the Support Call Process.
II. Definitions. Except as defined below, all defined terms have the meaning set forth in the
Agreement.
Attainment: The percentage of time the Tyler Software is available during a calendar quarter, with
percentages rounded to the nearest whole number.
Client Error Incident: Any service unavailability resulting from your applications, content or equipment, or
the acts or omissions of any of your service users or third -party providers over whom we exercise no
control,
Downtime: Those minutes during which the Tyler Software is not available for your use, Downtime does
not include those instances in which only a Defect Is present.
Service Availability: The total number of minutes in a calendar quarter that the Tyler Software Is capable
of receiving, processing, and responding to requests, excluding maintenance windows, Client Error
Incidents and Force Majeure,
III. Service Availability
The Service Availability of the Tyler Software is intended to be 24/7/365. We set Service Availability goals
and measures whether we have met those goals by tracking Attainment,
Yaur Res oonsiblllties
Whenever you experience Downtime, you must make a support call according to the procedures outlined
in the Support Call Process. You will receive a support incident number.
You must document, in writing, all Downtime that you have experienced during a calendar quarter. You
must deliver such documentation to us within 30 days of a quarter's end.
The documentation you provide must evidence the Downtime clearly and convincingly. It must include,
for example, the support incident number(s) and the date, time and duration of the Downtime(s).
Our Res pan si h llltles
When our support team receives a call from you that Downtime has occurred or is occurring, we will work
with you to identify the cause of the Downtime (including whether it may be the result of a Client Error
Incident or Force Majeure). We will also work with you to resume normal operations.
Upon timely receipt of your Downtime report, we will compare that report to our own outage logs and
support tickets to confirm that Downtime for which we were responsible indeed occurred.
We will respond to your Downtime report within 30 day(s) of receipt. To the extent we have confirmed
Downtime for which we are responsible, we will provide you with the relief set forth below.
Client Relief
When a Service Availability goal is not met due to confirmed Downtime, we will provide you with relief
that corresponds to the percentage amount by which that goal was not achieved, as set forth in the Client
Relief Schedule below,
Notwithstanding the above, the total amount of all relief that would be due under this SLA per quarter
will not exceed 5% of one quarter of the then -current SaaS Fee. The total credits confirmed by us in one
or more quarters of a billing cycle will be applied to the SaaS Fee for the next billing cycle. Issuing of such
credit does not relieve us of our obligations under the Agreement to correct the problem which created
the service interruption.
Every quarter, we will compare confirmed Downtime to Service Availability. In the event actual
Attainment does not meet the targeted Attainment, the following Client relief will apply, on a quarterly
basis_
100% 1 98 99% Remedial action will be taken.
100% 95.97% 4% credit of fee for affected calendar quarter will I
be posted to next billing cycle
100% <95% 5% credit of fee for affected calendar quarter will
be posted to next billing cycle
You may request a report from us that documents the preceding quarter's Service Availability,
Downtime, any remedial actions that have been/will be taken, and any credits that may be issued,
IV. Applicability
The commitments set forth in this SLA do not apply during maintenance windows, Client Error Incidents,
and Force Majeure.
We perform maintenance during limited windows that are historically known to be reliably low -traffic
times. If and when maintenance is predicted to occur during periods of higher traffic, we will provide
advance notice of those windows and will coordinate to the greatest extent possible with you.
V. Force Majeure
You will not hold us responsible for not meeting service levels outlined in this SLA to the extent any failure
to do so is caused by Force Majeure. In the event of Force Majeure, we will file with you a signed request
that said failure be excused. That writing will at least include the essential details and circumstances
supporting our request for relief pursuant to this Section. You will not unreasonably withhold its
acceptance of such a request.
Exhibit C
Schedule 1
Support Call Process
Support Channels
Tyler Technologies, Inc. provides the following channels of software support:
(1) Tyler Community — an on-line resource, Tyler Community provides a venue for all Tyler clients with
current maintenance agreements to collaborate with one another, share best practices and resources,
and access documentation.
(2) On-line submission (portal) — For less urgent and functionality -based questions, users may create
unlimited support incidents through the customer relationship management portal available at the
Tyler Technologies website,
(3) Email —for less urgent situations, users may submit unlimited emails directly to the software support
group.
(4) Telephone —for urgent or complex questions, users receive toll-free, unlimited telephone software
support.
Support Resources
A number of additional resources are available to provide a comprehensive and complete support experience:
(1) Tyler Website — www.tylerteeh.com —for accessing client tools and other information including
support contact information,
(2) Tyler Community — available through login, Tyler Community provides a venue for clients to support
one another and share best practices and resources.
(3) Knowledgebase — A fully searchable depository of thousands of documents related to procedures, best
practices, release information, and job aides.
(4) Program Updates —where development activity is made available for client consumption
Support Availability
Tyler Technologies support is available during the local business hours of 8 AM to 5 PM (Monday — Friday)
across four US time zones (Pacific, Mountain, Central and Eastern). Clients may receive coverage across these
time zones. Tyler's holiday schedule is outlined below. There will be no support coverage on these days.
New Year's Day
Thanksgiving Day
Memorial Day
Day after Thanksgiving
Independence Day
Christmas Day
Labor Day
Issue Handling
Incident Tracking
Every support incident Is logged into Tyler's Customer Relationship Management System and given a unique
incident number. This system tracks the history of each incident. The incident tracking number is used to track
and reference open issues when clients contact support. Clients may track incidents, using the incident
number, through the portal at Tyler's website or by calling software support directly.
Incident Priority
Each incident is assigned a priority number, which corresponds to the client's needs and deadlines. The client
is responsible for reasonably setting the priority of the incident per the chart below, This chart is not intended
to address every type of support incident, and certain "characteristics" may or may not apply depending on
whether the Tyler software has been deployed on custorner infrastructure or the Tyler cloud, The goal is to
help guide the client towards clearly understanding and communicating the importance of the issue and to
describe generally expected responses and resolutions.
Priority Characteristics of Support Incident
Level
Support incident that causes (a)
complete application failure or
application unavailability; (b) application
1 failure or unavailability in one or more of
Critical the client's remote location; or (c)
systemic loss of multiple essential system
functions.
Support incident that causes (a)
repeated, consistent failure of essential
functionality affecting more than one
2 user or (b) loss or corruption of Data.
High
Priority Level 1 incident with an existing
circumvention procedure, or a Priority
Level 2 incident that affects only one
3 user or for which there is an existing
Medium circumvention procedure.
Resolution Targets
Tyler shall provide an initial response to Priority Level 1
incidents within one (1) business hour of receipt of the
support incident. Tyler shall use commercially reasonable
efforts to resolve such support incidents or provide a
circumvention procedure within one (1) business day. For
non -hosted customers, Tyler's responsibility for lost or
corrupted Data is limited to assisting the client in restoring its
last available database.
Tyler shall provide an initial response to Priority Level 2
incidents within four (4) business hours of receipt of the
support incident, Tyler shall use commercially reasonable
efforts to resolve such support incidents or provide a
circumvention procedure within ten (10) business days. For
non -hosted customers, Tyler's responsibility for loss or
corrupted Data is limited to assisting the client in restoring its
last available database.
Tyler shall provide an initial response to Priorlty Level 3
incidents within one (1) business day of receipt of the support
incident. Tyler shall use commercially reasonable efforts to
resolve such support incidents without the need for a
circumvention procedure with the next published
maintenance update or service pack. For non -hosted
customers, Tyler's responsibility for lost or corrupted Data is
limited to assisting the client in restoring its last available
database,
Support incident that causes failure of Tyler shall provide an initial response to Priority Level 4
4 non-essential functionality or a cosmetic incidents within two (2) business days. Tyler shall use
Non- or other issue that does not qualify as commercially reasonable efforts to resolve such support
critical any other Priority Level. incidents, as well as cosmetic issues, with a future version
release.
Incident Escalation
Tyler Technology's software support consists of four levels of personnel:
(1) Level 1: front-line representatives
(2) Level 2: more senior in their support role, they assist front-line representatives and take on escalated
issues
(3) Level 3: assist in incident escalations and specialized client issues
(4) Level 4: responsible for the management of support teams for either a single product or a product
group
If a client feels they are not receiving the service needed, they may contact the appropriate Software Support
Manager. After receiving the incident tracking number, the manager will follow up on the open issue and
determine the necessary action to meet the client's needs.
On occasion, the priority or Immediacy of a software support incident may change after initiation. Tyler
encourages clients to communicate the level of urgency or priority of software support issues so that we can
respond appropriately.. A software support incident can be escalated by any of the following methods:
(1) Telephone — for immediate response, call toll-free to either escalate an incident's priority or to
escalate an issue through management channels as described above.
(2) Email — clients can send an email to software support in order to escalate the priority of an issue
(3) On-line Support Incident Portal — clients can also escalate the priority of an issue by logging into the
client incident portal and referencing the appropriate incident tracking number.
Remote Support Toot
Some support calls require further analysis of the client's database, process or setup to diagnose a problem or
to assist with a question. Tyler will, at its discretion, use an industry -standard remote support tool, Support is
able to quickly connect to the client's desktop and view the site's setup, diagnose problems, or assist with
screen navigation. More information about the remote support tool Tyler uses is available upon request.
nn tyle,
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"1
Exhibit D
DocOrigin End User License Agreement
REMAINDER OF PACE INTENTIONALLY LEFT BLANK
ATTENTIrDN: TH= SOFT"vY.APE PP.OWDEG IJNDER THI3 A:_?EEVE;NT IS BEING LICENSED TO YOU B
ECLIPSE CORPORATION WSL, INC- ((Eclipse Corporation; AND IC NOT BEINCG SOLD. THIS SOFTWARE IS
PR01,%I11DELI UNDER THE FOLLOVING AGREEMENT TI -AT _;PECIFIES WI -'AT YOU MAY DCS WITH THE
SOFT%1VARE AND Cs?N74I11=. INWOP7ANT LIP,11TATIOPIS ON RE='?E ENTATiON. , WARRANTIES,
CONDITIG-NIS, REMEDIES, AND LIABILITIES.
SOFTWARE LICENSE
IMPORTANT -READ CAREFULLY: This End -User License Agreement ("Agreement' or 'EULA is a legal
agreement between you leither an individual person or a single Legal entity, who will be referred to in :his EULA as
'You"1 and Eclipse. Corporatien "VV3L, Inc. roferred to in this EULA as Eclipse Corporation, for the Docorigin software
prcduct',hat accompanies this EIJLA, including any associated media, printed materials and electronic documentation
((he "Software'; The Software also enl:uwpjssc-s any software updates. add-on components. web services andbr
upoierr.ent5 that may be provided to you or mads available to you after the date you oblain the initial copy of the
Software to the exient than such items are not accompanied by a separate license agreement or terms of use. If you
rereive the S=oftware under separate lerrr+s `rom your distributor• those terms will take precedence over any
conflicting terms of this E+JLA_
By installing, copying. downloading, accessing or otherwise using the Software, you agree 10 be bound by the terms
of this EIJLA. If you do not agree to J e terms. o? this =ULA, do not install, access or use the Software; instead, you
should remove: the Software from all syst*ms and re-"fve a full refund
IF OI ,ARE AN At -,ENT OR EMPLOYEE OF A:NGT-IER, Eh;TIT'Y YOU REPR.E5EN7 AND WARP,ANT THAT In
THE INDIVIDUAL ACCEFTINI3 THIS AGP.;cN1ENT IS DULY AUTHORj=D TO ACCEPT 7H13 AGREEMENT ON
SUCH E1 TITi'S EEHALz ANS TO BIND• SU•3 l ENTITY. AND 111'1 SUCH ENTIT'f• HAS FULL POWER,
CO-RPORATE OR OTHE?WISE, Tp ENTER INTO THIS XSREEN15NT AND PE?FORNI ITS OBLIGATIONS
f- :? E IJN DEF..
1 LICENSE TERMS
1.1 In 'his Agreerron. a 'License (Key' means any license key, ar_ti,ration code. or similar insialladon, access or
usage control codes, Including serial numbers digitally treated and or provided by Eclipse
Corporation ,designed !o provide unlocked ao;ess to the So -ware and its, functonality.
1.2 Evaluation License_ Subie-;a to all of the'emrs and conditions of this Agreement, Eclipse Corporation
grants You a limited. royalty -free, non-exclusrve, nen-transferable license to download and invall a ropy of
the -ofkware from www docerigin-com on a single machine and use it on a royalty -free basis for no more
than 120 days `rum the date of installation I+.he "Evaluation Period") You may use the Software during the
E•aluation -eriod solely for the purpose of testing and evaluating it to determine if You wish lo obtain a
commerrlal, production license_ for the So' -ware. This evaluation license grant wifl au'omatically end on
expiry of the Evaluation -ehod and you acknowledge and agree that Eclipse Corporation will be under no
obligation to renew or extend the Evaluation Period, If you wish to continue using the Software 'You May, on
payment of the applicable fee;, upgrade to a full license las further described in section 1.3 belowl on the
.Fans of this Agreement .and will be issued with a License Key forthe same. If you do not wish to continue
'o license the Software after expiry of the Evaluation Pernod. then •you agree to comply with 1he termination
obligations setout in section [7.3) o`this Agreement, For greaterrerainy, any dccumentgenerated by you
under an evaluation license will have a spoiler or watermark on 'he output document. Document
generated by DooO.rigin so'7ware that has a oalid license key file also installed will not have the 'spoiler
produced. You are not permired to remove the watermark or spoiler from documents generated using the
software under an evaluation license.
1.3 (Development and Testing Licenses_ Development and testing licenses are available for purchase through
authorized distributors and resellers of Eclipse Corporation only Subject to all of the terms and conditions
of this Agreement, Edipse Corporation grants You- a perpetual (subject to !ermination by Eclipse
Corporation due ,o your breach of the terms of this Agreementl. non-exclusive, non -transferable, worldwide
nen -sub license able license to download and install a copy of the Software Yom www.docorigin,00m on a
single machine and use for development and testing to create rollateral deoloyable to Your production
system+,sl- You are not entitled to use a developmen' and testing license for live production purposes -
1 4 Production Licenses. Production licenses ar? available for purchase hrough authonzed distributors and
resellers or Eclipse Corporation only. -Subject to all of the terms and conditions of this Agreement, Eclipse
Corporation grants wou, a, perpetual rsubject to termination by Eclipse Corporation due to your breach of the
terms or this Agreement;. non-exclusive, non -transferable, worldwide non -sub license able license to use the
Software in 3ccordanc_e wi(h the license type purchased by you as set out or, your pumha'se order as further
described below, For greater certainty, unless oiherwise agreed in a purchase order cmncluded with an
approved distributor of the Software, and aporoverf by Eclipse Corporation, the default Been"_ to the
_.rRwarLis a per -CPU license as described in A below:
A. Per -CPU. The rota; number of C=PUs on a aamputer used to operate the Software may not exceed
the licensed quantity of CPt;s For purposes of this license metric: (al CPUs may contain more
than one processing core- each group of two (2) processing cores is consider one (1} 11-PU.. and
any remaining unpaired processing core, will be deemed a GPU- rbi all CPiJs an a xmputer on
which the Software is ins'alle.d shall be deemed to operate the Software unless You configure that
computer fusing a reliable and venfiable means of hardware or software partitioning) such that the
total number of UlJs that actually operate the Software is less than the total number on that
computer Virtual Machines f'Vhl's"1 are considered as a seraer, Installing and oonFgunng the
software on multiple VNI's requires one license per''Jh1 server. An enterprise license is available
L,pon request. Pricing varie9 based on the size of the company.
Q, Per -Document. This is defined as a �-e per document based on the total number of documents
generated annually by merging data with a tempfale -created by the Software. The combined data
and template produce documents of ane or more pages. ,4 document may contain I or mora
pages mor instan,p- a batch of invoices for 250 customers may contain +,Cat] pages, this will be
counted as 250 dormrrents which should correspond to 25C invoices_
Per -Surface. This is defined as a fee per surface based on the total number of surfaces generated
annually by merging data with a template created by the oPware_ Tine combined data and
template produce documents of one or more pages, the pages may be printed one side lone
sur?acel or duplexed i;2 surracesy rhe documents may be rendered io a nomputer Ile ri,e FIDF},
each page placed in the file is considered a surface A document may contain t or more suraces.
For instance, a bawli of invoices for 25C customers ma'y contain MO pages duple:>ed, this will be
counted as 1000 surfaces
1.5 Oi5asier Recovery License. You may request a Disaster P.eco'Jery license o` the Software for each
production license (nu have purchased as a failover in the event of loss of use of the production serverlai.
This license is `or disaster re-covers purposes only and under no circumstance may the disaster recavary
license be used `orrroduc7ion sim.ultaneousl;y with a production license with which itis uaired.
1.6 Backup Copies. After installation of the Software pursuant to this EULA, you may store a copy of the
installation files for the :software solely for backup or archival purposes c.xcep' as expressly provided in ;his
EJL.A, you may not otherwise make copies of the Software .or the printed mala reals accompanying the
Sof war -
1.7 Third -Party. Software License Rights, If a separate license agreement per,aining :o 3n item of third -party
so`,w.re is: delivered to You with the Sofware, included in the CoRware download package, or referenced in
any ma(enal that is provided with the Software, then such separate license agreement shall govern'+our use
of that item or version of Third-P3ry Software. 'dour rights in respect to any third -par -,y software, third -party
data, third -party software or other third -party content ormAded with'he Software shall be limited to those
lights necessary io oper3te the Software as permi ted by this Agreement. No other righ•s n the Software or
third -party scftware are granted to 'you_
2 LICENSE RESTRICTIONS
Any copies of the So' -ware shall include all Tadentarks copyright notices, restricted rights legends, proprietary
markings and the like exactly as ;hey appear an the copy a` the Softoare originally provided to 'fou. You may
no; remove or alter any copyright, trademark andrer oropri='ary notices marked on any part of the Software or
related documentation and must reproduce all such notices on all authorized copies of the 3eftw3re and related
documentation. 'You shall not sublicense, distribute or otherwise make the Software available to any third party
(including, without limitation any contractor, franchisee, agent or dealer) without first obtaining the written
agreement of la1 Eclipse Corporation to that use, and ibi such third party to comply .with this Agreement. You
further agree not to f fl rent, lease, telt sublicense, assign, or otherwise transfer the Software to anyone else; (ii)
directly or indirecgy use the Software or any infom�ation about the Software in the development of any software
that is competitive with the Software. or viii) use the Software to operate or as a part of a time-sharing service,
outsourcing service, service bureau, application service provider or managed seance provider offering. You
further agree notto re,.erse engineer, decompile, ardisassemble the Software -
3 UPDATES, MAINTENANCE AND SUPPORT
3.During the validity period of Your License Frey, 'You will be entitled to download the latest version of the Software
from the DocOrigin website www.docorigin.com_ Jse of any update=- provided to You shall L -e govemed by the
terms and conditions a` this Agreement. Eclipse Corporation reserves the right at any time to not release or to
discontinue release of any Software and to alter prices, features, specifications. craoabilities. funcions_ licensing
:erms. release dates general availability or other characteristics of the Software
3.2 On expiry of your pmaintenance and support contract. you will have the right to continue using the current
versionfsl o-' the =cRware which you downloaded pnor io the dale of expiry of your License Key. Howeaer. you
will need to renew maintenance and support in order to receive a new License hey that will unlock the more
current varsionls', of the Software For greater certainty, if you attempt to use an expired License Key to
download the latest version or the Software. 'he Sartware will revert to being a lacked, evaluation copy or that
✓ersion of the Software,
g. INTELLECTUAL PROPERTY RIGHTS
This EIJLA doe= not grant you any rights in connection with any trademarks or service marks of Eclipse
Corporation or DocOrigin All title and intellectual property hghL- in and to the Software, the accompanying
Printed matenals, and any copies of the Software are owned by Eclipse Corporation or its suppliers All title and
ntellectual property rights in and to the Conten[ that is not contained in the Software, but may be accessed
through us,2 of the Software, is the property of the respectiveconte n: owners and may be prterted by applicable
copyright or other intellectual property laws and treaties. This EIJLA grants you no rights to use such convent. If
this Software contains docum-?ntaticn that is provided only in elActronic farm, you may print one ropy or such
elec'ronia documentation.
F. DISCLAIMER OF WARRANTIES
TO THE 7REATEST E. TENT PERMITTED BY LAW THE LICENSED SOE"TNAPE. AND TECHNICAL
S,JPFOP.T -RQVIOED B'' ECLIPSE CORPOFA.TION �-IEREUNDeP ARE PROVIDED ON AN "A.S la" BASIS
A"4D THERE ARE `JO WARRANTIES, REPRtSE.NTATIONS ORCONOITIONS. EXPRESS DR IMPLIED,
WRITTEN OR ORAL, ARISING BY STAT-JT-C.'JPERATION OF LAW, COURSE OF hEALING, JSAf3E OF
TRADE OR rJTHER'JVISE. ?EGARDING TVE1%1 OR ANY OTHER. PR00I1C7 O9, SERVICE DROVIDED
UNDER THIS A.,-41R.EENIENT OR IN CONNECTION 'NITH THIS AGREEMENT BY ECLIFSE CORPORATION
ECLIPSE COR�OJPATION DISCLAIM All i IN10LIED WARRANTIES OR CONDITIONS OF aUALIT`(,
MERCHArJTABILIT'r, MERCHANTABLE QUALITY, DURABILITY. FITNESS FOR A. P'A.R71CULAR PURPOSE
AND 1`40N -INFRINGEMENT. ECLIPSE COP,='t7RATION DOES NOT REiPP.ESFNT OR, WARRANT THAT THE
30FTNA.RE SPALL MEET r',NY OR ALL OP YOUR PA'PTICULA,R. RaQUIREMENT3, THAT THE SOFTWARE
WILL QPEP.ATE SPROR-FREE Cir, LININTEPRUPTED OR THAT ALL ERRORS OR DEFECTS IN THE
SOFT'NARE'CAN BE FOUND OR CORRECTED,
In certain ;urisdictions, some or all of the provi=--inns in this Se, -tion may not be efleative orthe applicable law may
mandate 3 more extensive warfanty in which case the aoplicable law will prevail aver this S,greement.
8. INDEMNIFICATION & LIMITATfoNs OF LIABILITY.
c 1 Eclipse Corpo ation ;hall deferd and, -or settle a' its e,pe-nse, any claims, actions, .allegations or proceedings
agairs'You 'o the e*tent arising out of or rela'ing to misappropriation or in�ringerrent by the Software of any third
parry s proprietary or intelle-:tu.a! property right ('Claims'?, and Eclipse Corporation shall pay all damages Fnally
awarded by .a curt or competent jurisdiction to such third pang against "ou, or any settlement amounts agreed
by Eclipse Corporation: subject to the renditions that. You shall noti'ry Eclipse Corporation pro aptly of any You
Clain-;, permit EIlp5e Corporation to control the de`ense and settlement or such Claims gird assist Eclipse
Corpora;ion, at Eclipse Corporation s e+Dense, in defending or settling such Claims. Eclipse Corporation shall
no; be liable for any settlement amounts entered into by You wirhout E.lips'e Corporation's prior written approval.
If Eclipse Corporation has reason to believe that i, would be subject to air Injunction or continuing damages
based on the S0ware, then Eclipse Cnrpor-vion may eland if Eclipse Corporation Or any of if_s customers or thin)
party software suppliers is subfecA to an injunction or continuing damages based on the So=ware'I, then
notwithstanding ary cher provision in this Agreement. Eclipse Corporation shall be enti'led to either modify 'he
<e°ware to make It non -infringing and,br remove the misappropriated niaterial, replace the Software or ponion
tf•,ereof with a seroce ar materials that provide substanrially'he same vnctionality or In`omlation, or, if neither of
the foregoing is commercially practicable, require You to cease using the S ortrvare and refund to 'Jou {at a pro
rata portion of any one I I tjme f -2 -es fLas.ed or, ., three f3j year, straight-line depreciation schedule `rorrt the date
o' paymentt. and !by an_v fees that have Leer, pre -paid by You but are unused. The foregoing nolrMthstanding,
Eclipse Corporation shall have -io liability hu a claim of inhingement or misappropriation to the extent caused by
Ii' the combination of the Scfware with any other ser:i,e. 5oftware, data or products not pro-Jded or approved
by Eclipse Corpora'ion, or im the use o` any matenal pr;vided by You or any end users_ (iii) any breach by',''ou
o` .his Agreement. T'qF F04EGCHNG C. ECL1= c CIDP.-C,lATION'S SOLE AND EXCLUSIVE LIABILIT''', AN'
Y01:R SOLE ANO E7;CLJSIVE REMEDY F, --,,R AN',' INFRfNGENIENT OR %I13A-1P'RC,PRI4TION 0- ANY
TI-IRG-F,ART'' INTELLECTUAL nz<CPEP..Tv RI'=HTS
TO -yE GREATEST EXTENT FERN1I7TECi BY A-:LICASL= LAW, IN NO _VENT ;PALL ECLIPSE
CORPORATIC`l BE LIABLE' TO 'r''DU OR AW,r OTHER ;'EP.SO`I zOR- ANY DIRECT, IN(OIRECT,
INCIDENTAL SPEC=IAL, �^UN.ITN'E, EYEMPLAR'! OF CONSEQUENTIAL CAMAGES *wHATSOE'VE4,
INCLJDING 'WITHOUT LIMI7,A7Inr4 Lc(:3P.L EXPEN5E3. LO:33 OF BJSIN:E35. 1-035 OF PRO'~IT3, LO53
OF RE's;ENUE. LOST OF. DAMAGED OA.TA. LOSS l CONIPUTER TIME. COST 0= SUBSTITUTE C_Otilos
')R SER% -ICES. OR cAIL'JRE TO REALIZE E%PECTED SAVINGS OR ANY OTHER IOWY1ERCIAL OR
ECONON'IIC LC'SSES AF.13ING OQT OF OR IN; CONdN.ECTIC,N WITH T-II5 AGREEMENT, E�IEN IF ECLIPSE
COR P,.7.;ATION HAS BEEN ADVISED OF TI -E ?OS=IBILITY OF SLC'H LOSS CP DAMAGES. OR SUCH
L055ES OR DAMA3ES ARE FORESEEABLE.
g 2 THE ENTIRE i_ ABILITY OF =CILIFS'c CORE JRATIC'Nl 4,1AD'-'OJP. Er'-CL'JCNE REME6-"h11T'I RESPECT
TO T' -IE SOFTAv'.AREAN:O TECH.Nk=AL SLFPORTAN:) AN! 0_.I-rER PRODUCT' OR SER' -,ICES SUPPLIED
B'" E,']LIPSE CORPOR"'TION IN COtIhECTIGN 'AVITH 74-13 AGREEMENT FOR JAMAGE3 =CSR ANY
CAI -13F AND REGA,RSLE=5 OF TLIE CAUSE OF ACTION, 'NHETHEP. IN CONTRACT OR IN. TORT,
INCLJDING =UNDA.MENTAL BREAC4 OR N.EGUCmENCE. WILL BE LIMITED IN T=IE AG:_REGATE TO THE
4M14f'JUI'7S �N, D B`r` r"rJLI =OR TOE SOFTVVARE, TECHNICAL SILIP109T Oa SER',;'ICES ,oi',JINC RI_'E TO
THE cLalnt
B 0 TI-= CISuLA.IM�_- OF REPRESENTATIONS, WARRANTIES AND CraNDITIONS ANO LIMITATION; O=
LIABILITY CONSTITUTE AN ESSENTIAL PART OF THIS AG REEMENT, '!,CtJ ACKNOWLEDGE THAT BUT
FOF.' THE DISCLAIMER O= REPP.ESEN7ATION5. 'NARRANTIES AND CONDITICN.S AND LIMITATIONI OF
LIFiBILITY, NETT -HEP EOLIFSE CORPORATION NOR ,4 ANY OF IT LIC:ENSrIPs OR SUF—LIER3 WOULD
GPANTTHE o.IGPTS'3RANTED IN THIS AOREENIENT.
T, TERM ANO TERMINATION
The term o` ;his Aoreernent will begin on download of ih= So`'rware and, in rr-spe,-t of an Evaluation License,
shall ccn'inue fnr The wall.lation Period, and n respec+. of all other license types defined in Section I. ;hall
rztntinue For as lona as You use the �SoRkvarr, unless earlier terminated sconerunder this seotion T.
T.2 Eclips•e Corporation may terminate 'his Agreement in the e,,en1 of any breach by You If sac,`, breach has not
been cuiud withm Thirty t30"I days of natice to Ycu. No temvna'ien of ;his 4greement will entice You !r, a rend
'o` any amounts paid by You ;o Eclipse Corporation or its applicable distributer or reseller or affe-^t any obligations
You may have to cay any outstanding amount= owing to Eclipse Corooratian oats distributor
7.3 Your rights to use the Software will immediately terminate upon termination or expiration of this Agreement-
Within
greementWithin thirty (30) days o� termination or expiration of this Agreement, You shall purge all Software and all copies
thereof from all computer systems and storage devices on which it was stored, and certify such !o Eclipse
Corporarlon
8. GENERAL PROVISIONS
8.1 No Waiver. No delay or failure in exercising any right under this Agreement, or any partial or single exercise of
any right, will consbtute a waiver of that right or any o;her rights under this .Agreement. NO consen; to a brea.h
of any express or implied term set out in !his Agreament constituCes consent to any subsequent breach, whether
of :he samQ or any otherprovision
8.2 Severability. If any provision of this ,Agreement is, or be omes, unenforceable, it will be severed from this
Agreement and the remainder of this A,gre-ementwill remain in full `orae and effect.
8.3 Assignment Vou may not transfer or assign this Agreement (whether voluntarily, by operation of law, or
otherwise) without Eclipse Corporation 's prior written consent Eclipse Corporation may assign this Agreement
a. any time without notice. This Agreement is binding upon and will inure to the benefit of bosh parties, and their
resp?ctive successors and p-ennitted assigns.
8.4 Governing Law and Venue if You are boated in the USA This Agreement shall be governed by the laws of
the 51<ate of Texas if You are located in the U3.4- No choice of laws rules or any jurisdiction shall apply to this
Agreement You consent and agree that the courts of the State of Texas shall have jurisdiction over any legal
action or pn:)ceeding brought by You arising out of or relating to this Agreement, and You consent to the
junsdictlon of such ,ourts for any such action or proceeding
8.5 Governing Law and Venue if You are not located in the USA, This Agreement shall be aovemed by the laws
OF the Province of Ontario in Canada if You are not Ionated in the USA, . No choice o` laws rules of any
jurisdiction shall apply to this Agreement- You consent and agree tha4 the courts of the Province of Ontario in
Canada shall have jurisdiction over any legal action or proceeding brought by You arising out of or relating !o this
Agreement and You consent to the jurisdiction of such courtz= `or any such action or proceeding -
3. 6
roceeding_3.6 Entire Agreement, This Agra_emew is the entire understanding and agreement between You and Eclipse
Forpora!ion with respect to the subject matter herAo`, and it supersedes all prior negotiations. commitments and
understandings, :erb-al or written, and purchase order issued by You. This Agreement may be amended or
otherwise modiried by Eclipse Corporation from time to time and the most recent version of the Agreement will
be available on ;he Eclipse Corporation website www docorigin,com
Last Updated: July 22, 2017
tyler
Exhibit E
Insurance Requirements
REMAINDER OF PAGE INTENTIONALLY LEFT BLANK
EXHIBIT E
NOTE; The City of Lodi is now using the online insurance program PINS Advantage. Once you have been awarded a
contract you will receive an email from tete City's online insurance program requesting you to forward the email to your
insurance provider(s) to submit the required Insurance documentation electronically
Insurance_ Flo i emBnis f r IT Professlonal Services
Contractor shall procure and maintain for the duration of the contract insurance against claims for injuries to persons or damages
to properly which may arise from or in connection with the performance of the work hereunder and the results of that work by the
Contractor, his agents, representatives, employees or subcontractors.
MINIMUM SCOPE AND LIMIT OF INSURANCE
Coverage shall be at least as broad as:
1. Commercial. General Liability (CGL)Insurance Services Office Form CG 00 01 covering CGL on an "occurrence" basis, including
products and cornpk:ted operallons, praprrty damage, bodily injury and personal & advertising injury with limits no less than
$1,000,0" Isar oemiromce. If a general aggr9gate lirnil applies, either the general aggregate limit shall apply separately to this
project/location (ISO CG 25 03 or 25 04) or the general aggregate limit shall be twice the required occurrence limit.
2. Automobile Liability: ISO Form Number CA 00 01 covering any auto or if Contractor has no owned autos, then hired, and non -
owned autos with limit no less than $1,040,000 peraccicient for bodily injury and property damage.
3. Workers' Compensation: as required by the State of California, with Statutory Limits, and Employer's Liability Insurance with limit
of no less than $1,000,OOQ per accident for bodily injury or disease
4. Technology Professional Liability fErrors and Omiwionsy Insurance approoriate to the Consullant's profersslon, with limits not
Ipns than $2,000,000 per occurrence or claim. $2.000,000 w3gropate Coverage dholl be suMcfently hroarl to respond In the
duliss and obllgallons as IS undertaken by COnSultant In this agFeentertl and stlall include. bul not be Ilmlted to, claims Involving
infringement of intellectual property, including but not limited to iniringement of copyright, trademark, trade dress, invasion of
prlvary viniations. information Theft, damage to or destruction of electronic information, release of private information, alteration of
clectronic information, exlortion and nebkork security. The pcliry shall provide coverage for breach response costs as well as
ra9iilatory fines and penalties as well an cmdlt monitoring expenses
01hor Insmrance Provisions:
(a) Addiliona r larn��f nctrred Status
The City of Lodi, its elected and appointed boards, commissions, OVicers, agents, employees, and volunteers are to be covered
as ,additional Insureds or the CCL end auto poirry With respect to iiatjilily arlsinq out of work or operations performed by or on
behalf of the Contractor Including malerials, psrtsl oil equipment furnished in connection with such work or operations. General
Vab[Illly coverage can be provided in the form of art endorsement to the Contractor's insurance (at least as broad as ISD Form
CG 20 10 11 85 or if not available, through the addition of both CG 20 10, CG 20 26, CG 20 33, or CG 20 38: and CG 20 37 if a
later edition is used
(b) PriLnE't3nd ♦•tai)-C7n3rihllnry insurance 1=ndoF.Ser1el t
The limits of insurance coverge required may be satisfied by a combination of primary and uinbreiia or excess Insurance. For
any claims related to this contrail for whi ch Tyler is cletemilned to be at fault. the Corltractor'r, insurance coverage shall be prin aq
MVerttgE at least as hroaff as ISO CG 20 01 04 13 as respects the Entity, Is. orfle:ers, officials, wnpinyer:-, and volunteers Any
Insurance Or m;aenlai-d by the Entity, its officers, offictafs, emptoyees, or volunteers shall be excess of Ute
•Contractor's h6kjeanue and shall not contribute with it.
(c) +W.Iynr of 5irh+-O�etlon Contractor hereby grants to City of Lodl a waiver o' any right to subrogatlhn which any insurer of said
Contrxr_',or may acquire: against the City of Lodi by virtue of the payment of arsy loss under sucn Insurance. Contractor agrees to
obtain anyondorsement that maybe necpssary to affect this waiver ❑f s1-ibrugation, but this provision applies regardless ofwhether
or not the City of Lodi has received a waiver of subrogation endorsement from the insurer
NOTE: i'1) The street address of the CITY Q± -L= roust be shown along with (a) and (b) and (c) above: 221 West pine Street,
Lodi, Californla, 95240. (2) The insurance cdnificate roust state, on its face or as an endorsement, a description of the Projert that
it Is insuring.
(d) Sevoraoility ar fntgrast i%q e
Page 1 I of 2 pages Risk: rev. 3/1/2018
The term "insured" is used severally and not collectively, but the inclusion herein of more than one insured shall not operate to
increase the limit of the company's liability under the Contractors commercial general liability and automobile liability policies.
(e) 14 licepf Cancnllalio_n or Chance In Coyel'a-ge_ rfrlQrs meat
This policy may not be canceled nor the coverage reduced by the company without 30 days' prior written notice of such
cancellation or reduction in coverage to the Risk Manager, City of Lodi, 221 West Pine St., Lodi, CA 95240.
(f) Gsf _lltIltY__CF.Coverage
All polleies shall be in offacl on or before the first day of the Term of this Agreement. Within thirty (30) days after the expiration of
each Insurance policy, Contractor shall furnlsh a Gartificate(s) showing [hat a new or extended policy has been obtained which
meets the minimum rzqutrernents of this Agreement. Contractor shall provide proof of continuing insurance on at least an annual
basis during the Terra. If Contractor's insurance lapses or is discontlnued. for any reason, Contractor shalt Immediately notify the
City and Imrnndiatrrly obtarn reptae omenf insurance. Contractor agreas and stipulates that any insuFanGo .overage provided to the
City of Lud'+ Ghali provide for n rlaims period following lennination ofcovQrage which Is at least consistent with tite Claims perlod or
statutes of limitations found In the California Tort Clalrn%Art {California Government Code Section 810 at seq.).
(g) Fallufcr to Camp]
If Contractor fails or refuses to obtain and maintain the required insurance, orfails to provide proof of coverage, the City may obtain
the insurance, provided the City gives notice to Contractor ;and an opportunity to cure any alitaged deficiency, Contractor shall
reimburse the City For premiums paid, with interest on the premium paid by the City at the maximum allowable legal rate then In effect
in California_ The City shall ftotlfy Contractor of such payment of premiums within thirty (30) days of payment stating the amount
paid, the name(s) of the insurer(s), and rate of interest. Contractor shall pay such reimhursenlent and interest on the first (1st) day
of the month following the City's notice. Nolwithstanding any other prevision of this Agreement, if Contractor falls or refuses to
obtain or maintain insurance as required by this agieernpnt, or fails to provide proof of insurance, the City may terminate this
Agreement r.rpnn such breevh. Upon such termination, Contr,,4ctor shall Immediatety rease use of the Site or facilities and
commence and diligently pursue the removal of any and all of its personal property from the site or facilities.
(h) Verifica ion of Covera. e
Consultant shall furnish the aly with a copy of the polt�,,trdeclatatlon and endorsement pagafs), origlnal Certlfii*e5 and
amendatory endorsements oi, copies of the avplicabfp policy language effect'ng cOvvrage required by this clauso. All certificates
and entiarsemonts are to bre roceived and approved by the City before work.commences. However, faiture to obtain the required
documents prior to the work beginning shall not waive tite Consultant's aMloatior to provide therm. Failure to exergJ59 this
right shall not constitute a waiver of the City's right to exercise after the effective date.
(1) Self -Insured Rctenlions
SPIE enmired Mtenttarss must be declared to and approved by the City The City may require the Currsul%anl to provide proofof ability
fo p;3y losses and related investigations- claim adrninistratiarn, and derensc expenneg Wthln the re=tention. The policy language shall
orevide, or be endornod to provide, that the self-insured i'viention may bs sallsfied by eitherilii nnmed Insured orCity-
G)
The limits fif insurance de9cribcd narratil %hall not lirriit the liability of tfie Contractor and Contractor's officers, employees, agents,
reprcaxaitl.ttwn; or ubCi7ntr7ctafS Contractorq. onligahnrr to defend indemnify and hold the City and its offircus, olfidials,
ernproyees, xgunts --incl volunteers Ilannloss under the proviars}ns of this paragraph is not limited to or restricted by any requirement
In the llgrsemenl for Compactor ro procure And marritain a policy of inauiance.
(k) Sut]cnnlrirtors
Consultant shall require and verify that all subcontractors maintain insurance meeting all the requirements stated herein, and
Consultant shall ensure that City is an additional insured on insurance required from subcontractors
(I) Clams Marie pollcics
If any of the required policies provide coverage on a claims -made basis:
1. The Retroactive Date must be shown and must be before the date of the contract or the beginning of contractwork.
2. Insurance must be maintained and evidence of insurance must be provided for at least five (5) years after completion of the
contract of work.
3. If coverage is canceled or non -renewed and not replaced with another claims -made policy form with a. Retroactive Date prior
to the contract effvcliue drate, the Consultant must purrhase "extended reporting" coverage for a minimum et five (5) years after
completion of ontraot work,
(m) 9uaa�v_d insurer{st
All insurance required by the terms of (his Agreement must be provided by insurers licensed to do business in the State of
California which are rated at least "A-, VI" by (he AM Best Ratings Guide, and which aia acceptable to the City Non -admitted
surplus lines carriers may be accepted provided they are included on the most recent list of California eligible surplus lines
insurers (LESLI list) and o(herwlse meet City requirements.
Page 2 1 of 2 pages I Risk: rev. 3/1/2018
Customer Grp/No. Customer Po# Payment Terms Currency Code Ship Via Salesperson Cd
1 48401 Net 30 USD ELEC
No. Item/ Description/ Comments Drop Ship # Users Quantity U/M Unit Price Disc % Total Cost
Conlract No: LODI. CA
1 Renewal: No 1 15 EA 661 50 00 9,92250
PACE 15 -TRAINING
Maintenance Plan: ; Start: 1210112022, End: 11/30/2023; Term: 12 months
2 Renewal: No 3 EA 1,019.61 00 3,05944
PACE 15 - TYLER CONNECT REGISTRATION
Maintenance Plan: ; Start: 12101/2022, End: 1113012023; Term: 12 months
Signature: lanic�gdich �N v16,202116:47 PST)
Email: jmagdich@lodi.gov
Does not include any applicable taxes Order Total: 12,981.94
Comments: Upon acceptance please email vour purchase order to PO(dAvlertech.com
Exhibit 2
Remittance
THIS IS NOT AN INVOICE
°•
t
I l
r
Tyler Technologies, Inc
PROFORMA
(PEON 75-2303920)
!e teGhnai��ies
P a. Bax 203556
Dallas, TX 75320-3556
Company Order No. Date Page
Empowering people who serve the public®
Questions
045 164400 10/29/2021 1 of1l
Tyler Technologies - ERP & Schools
Phone: 1-800-772-2260 Press 2,
then 1
Fax: 1-866-673-3274
Finail, artry tvlartanh rnm
To: City of Lodi
Ship To:
City of Lodi
Attn: Jordan Ayers
Attn: Jordan Ayers
Deputy City Manager
Deputy City Manager
310 West Elm Street
310 West Elm Street
Lodi, CA 95241
Lodi, CA 95241
United States
United Slates
Customer Grp/No. Customer Po# Payment Terms Currency Code Ship Via Salesperson Cd
1 48401 Net 30 USD ELEC
No. Item/ Description/ Comments Drop Ship # Users Quantity U/M Unit Price Disc % Total Cost
Conlract No: LODI. CA
1 Renewal: No 1 15 EA 661 50 00 9,92250
PACE 15 -TRAINING
Maintenance Plan: ; Start: 1210112022, End: 11/30/2023; Term: 12 months
2 Renewal: No 3 EA 1,019.61 00 3,05944
PACE 15 - TYLER CONNECT REGISTRATION
Maintenance Plan: ; Start: 12101/2022, End: 1113012023; Term: 12 months
Signature: lanic�gdich �N v16,202116:47 PST)
Email: jmagdich@lodi.gov
Does not include any applicable taxes Order Total: 12,981.94
Comments: Upon acceptance please email vour purchase order to PO(dAvlertech.com
RESOLUTION NO. 2021-327
A RESOLUTION OF THE LODI CITY COUNCIL AUTHORIZING THE
CITY MANAGER TO EXECUTE AMENDMENT NO. 1 TO THE SERVICE
AGREEMENT WITH TYLER TECHNOLOGIES, INC., OF YARMOUTH, MAINE;
AND RATIFYING EXPENDITURES TO DATE
WHEREAS, on August 7, 2019, Council adopted a resolution approving the move to a
software as a service (SaaS) relationship with Tyler Technologies, Inc., and authorized the
City Manager to execute a three-year agreement that included automatic annual renewals and
one-year of PACE training for City employees, with additional years quoted at $11,775 annually;
and
WHEREAS, PACE training provides valuable training to employees, expanding their
skills and allowing the City to take advantage of all the features Tyler Technologies, Inc.,
software has to offer; and
WHEREAS, Tyler Technologies, Inc., has provided valuable PACE training to City
employees for multiple topics over numerous departments; and
WHEREAS, additional funds would ratify expenditures to date for PACE training, in the
amount of $11,775, and provide funds for 2022 in the amount of $12,982.
NOW, THEREFORE, BE IT RESOLVED that the Lodi City Council does hereby
authorize the City Manager to execute Amendment No. 1 to the Service Agreement with
Tyler Technologies, Inc., of Yarmouth, Maine, in the amount of $24,757, and ratify expenditures
to date; and
BE IT FURTHER RESOLVED, pursuant
Manual (Res. No. 2019-223), the City Attorney is
the above -referenced document(s) that do not
clerical corrections as necessary.
Dated: December 1, 2021
to Section 6.3q of the City Council Protocol
hereby authorized to make minor revisions to
alter the compensation or term, and to make
I hereby certify that Resolution No. 2021-327 was passed and adopted by the City
Council of the City of Lodi in a regular meeting held December 1, 2021, by the following vote:
AYES: COUNCIL MEMBERS — Chandler, Hothi, Khan, Kuehne, and
Mayor Nakanishi
NOES: COUNCIL MEMBERS — None
ABSENT: COUNCIL MEMBERS — None
ABSTAIN: COUNCIL MEMBERS — None
4vJNIFER USMIR
Clerk
2021-327