HomeMy WebLinkAboutAgenda Report - February 3, 2021 C-10AGENDA ITEM C0,10
CITY OF LODI
COUNCIL COMM [1NICATION
TM
AGENDA TITLE: Adopt Resolution Authorizing City Manager to Amendment No 2 with CivicPlus, of
Manhattan, Kan., for Website Design and Hosting Services ($81,360.84)
MEETING DATE: February 3, 2021
PREPARED BY: Information Technology Manager
RECOMMENDED ACTION: Adopt resolution authorizing City Manager to execute Amendment 2
of Professional Service Agreement with Civic Plus, of Manhattan,
Kan., for additional web and online services. ($81,360.84)
BACKGROUND INFORMATION: An organization's web presence is critical to communicating with its
customers. A robust online and particularly mobile platform is
crucial to disseminating information to residents, businesses and
visitors. With the current pandemic, the City needs to modernize
their approach to interacting with citizens.
February 2018 the City entered into a three year Professional Service Agreement with CivicPlus for the
redesign, development and hosting of the City's website. That contract expires in February of 2021.
CivicPlus is offering a new module, CiviciOptimize, to add to the current service, CivicEngage. This
service will allow the City the ability to put the majority of the PDF forms and applications, used by the
utilities and departments, online as fillable webpages. This will give customers ability to submit
applications securely through the City's website.
This new service would be accessible via a web browser or mobile application on any mobile device.
CivicOptimize will securely process applications submitted from the website using a predetermined
workflow streamlining internal office procedures.
CivicOptimize will integrate with the content management system, CivicEngage, that currently powers the
City's website and intranet. Staff will have the same capabilities to create and publish content via
CivicEngage, for normal webpages, and CivicOptimize for forms.
Amendment No. 2 extends the current professional service agreement for an additional three years and
adds the CivicOptimize module to the hosted service. CivicEngage, the City's current service level, will
be billed in three annual installments starting in February 2021 for $9,197 in year one; $9,657.89 for year
two; and $10,140.78 for year three. The new CivicOptimize contract is for two years with an automatic
renewal in year three at the City's discretion. CivicOptimize will be billed annually, year one $19,565.17
will include setup fees and training; year two will be $16,000; and if the City chooses to auto renew the
service, the cost will be subject to a 5% increase for year three, $16,800.
APPROVED:
Stephen Schwabauer, City Manager
It is the staffs' recommendation to execute amendment No. 2 to renew the contract with CivicPlus for the
service module CivicEngage for three years. In addition, add the service CivicOptimize for two years with
an automatic renewal for year three and a 5% increase to the fee from year two.
FISCAL IMPACT: 63% of Information Technology costs are attributed to the General Fund
and General Fund supported departments. The remaining 37% is allocated to other funds based on their
allocated share of Information Technology support services.
FUNDING AVAILABLE: Costs are included in the FY 2020/21 Budget 10020400.72450.
Andrew Keys
Deputy City Manager
Attachments
M.
AMENDMENT NO. 2
CIVIC PLUS
Professional Services Agreement
THIS AMENDMENT NO. 1 TO AGREEMENT, is made and entered this
day of . 2021, by and between the CITY OF LODI, a municipal corporation
(hereinafter "CITY"), and CIVIC PLUS. (hereinafter "CONTRACTOR").
WITNESSETH
WHEREAS, CONTRACTOR and CITY entered into a Professional Services
Agreement ("Agreement") on February 13, 2018, and Amendment No. 1 on July
23, 2018, Exhibit 1 and Exhibit 2, respectively, attached hereto an made a part
hereof; and
2. WHEREAS, CITY requested to amend said Agreement to extend the term of the
Agreement through February 12, 2024; continue CivicEngage webhosting and
support of City's website, and add CivicOptimize module as part of services
provided to CITY as set forth in Exhibit 3; and
3. WHEREAS, CONTRACTOR agrees to said amendments
NOW, THEREFORE, the parties agree to amend the Agreement and fees as set
forth in Exhibit 3. CITY agrees to pay CONTRACTOR $81,360.84 over three years for
CivicEngage, webhosting services and support of City's website and intranet; and
CivicOptimize module for the secure online processing of applications. All other terms
and conditions of the Agreement remain unchanged.
IN WITNESS WHEREOF, CITY and CONTRACTOR have executed this
Amendment No. 1 on the date and year first above written.
CITY OF LODI, a municipal corporation ICON ENTERPRISES, INC., a
Kansas Corporation doing business
in California as CIVIC PLUS
STEPHEN SCHWABAUER
City Manager
Attest:
JENNIFER CUSMIR
City Clerk
A roved as to Form:
JANI E MAGDICH
Gily"Attorney
NAME:
Title:
Exhibit 1
AGREEMENT FOR PROFESSIONAL SERVICES
ARTICLE 1
Section 1.1 Parties
THIS AGREEMENT is entered into onCrb 13 2017, by and between the CITY OF
LODI, a municipal corporation (hereinafter "CITY"), and ICON Enterprises, Inc., a Kansas
corporation, doing business in California as CivicPlus (hereinafter "CONTRACTOR").
Section 1.2 Purpose
CITY selected the CONTRACTOR to provide the services required in accordance
with attached Scope of Services, Exhibit A, attached and incorporated by this reference.
CITY wishes to enter into an agreement with CONTRACTOR for website redesign
and hosting service of the City's website (hereinafter "Project") as set forth in the Scope
of Services attached here as Exhibit A. CONTRACTOR acknowledges that it is qualified
to provide such services to CITY.
ARTICLE 2 SCOPE
OF SERVICES
Section 2.1 Scope of
CONTRACTOR, for the benefit and at the direction of CITY, shall perform the
Scope of Services as set forth in Exhibit A.
Section 2.2 Time ForetLW o
f Work
CONTRACTOR shall commence work pursuant to this Agreement, upon receipt of
a written notice to proceed from CITY or on the date set forth in Section 2.6, whichever
occurs first, and shall perform all services diligently and complete work under this
Agreement based on a mutually agreed upon timeline or as otherwise designated in the
Scope of Services.
CONTRACTOR shall submit to CITY such reports, diagrams, drawings and other
work products as may be designated in the Scope of Services.
CONTRACTOR shall not be responsible for delays caused by the failure of CITY
staff to provide required data or review documents within the appropriate time frames. The
review time by CITY and any other agencies involved in the project shall not be counted
against CONTRACTOR's contract performance period. Also, any delays due to
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weather, vandalism, acts of God, etc., shall not be counted. CONTRACTOR shall remain
in contact with reviewing agencies and make all efforts to review and return all comments.
Section 2.3 Meetings
CONTRACTOR shall attend meetings as may be set forth in the Scope of Services.
Section 2.4 Staffing
CONTRACTOR acknowledges that CITY has relied on CONTRACTOR's
capabilities and on the qualifications of CONTRACTOR's principals and staff as identified
in its proposal to CITY. The Scope of Services shall be performed by CONTRACTOR,
unless agreed to otherwise by CITY in writing. CITY shall be notified by CONTRACTOR
of any change of Project Manager and CITY is granted the right of approval of all original,
additional and replacement personnel at CITY's sole discretion and shall be notified by
CONTRACTOR of any changes of CONTRACTOR's project staff prior to any change.
CONTRACTOR represents it is prepared to and can perform all services within the
Scope of Services (Exhibit A) and is prepared to and can perform all services specified
therein. CONTRACTOR represents that it has, or will have at the time this Agreement is
executed, all licenses, permits, qualifications, insurance and approvals of whatsoever
nature are legally required for CONTRACTOR to practice its profession, and that
CONTRACTOR shall, at its own cost and expense, keep in effect during the life of this
Agreement all such licenses, permits, qualifications, insurance and approvals, and shall
indemnify, defend and hold harmless CITY against any costs associated with such
licenses, permits, qualifications, insurance and approvals which may be imposed against
CITY under this Agreement.
Section 2.5 Subcontracts
Unless prior written approval of CITY is obtained, CONTRACTOR shall not enter
into any subcontract with any other party for purposes of providing any work or services
covered by this Agreement.
Section 2.6 Term
The term of this Agreement commences on February 7th, 2018 and terminates
upon the completion of the Scope of Services or on February 7th, 2021 whichever occurs first.
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ARTICLE 3
COMPENSATION
Section 3.1 Compensation
CONTRACTOR's compensation for all work under this Agreement shall conform
to the provisions of the Fee Proposal, attached hereto as Exhibit A and incorporated by
this reference.
CONTRACTOR shall not undertake any work beyond the scope of this
Agreement unless such additional work is approved in advance and in writing by CITY.
Section 3.2 M-eth-o-d -of Payment
CONTRACTOR shall submit invoices for completed work as agreed upon in
Exhibit A. CONTRACTOR's compensation for all work under this Agreement shall not
exceed the amount of the Fee Proposal.
Section 3.3 Costs
The Fee Proposal shall include all reimbursable costs required for the performance
of the Scope of Services. Payment of additional reimbursable costs considered to be over
and above those inherent in the original Scope of Services shall be approved in advanced
and in writing, by CITY.
Section 3.4 Auditina
CITY reserves the right to periodically audit all charges made by CONTRACTOR
to CITY for services under this Agreement. Upon request, CONTRACTOR agrees to
furnish CITY, or a designated representative, with necessary information and assistance
needed to conduct such an audit.
CONTRACTOR agrees that CITY or its delegate will have the right to review,
obtain and copy all records pertaining to performance of this Agreement.
CONTRACTOR agrees to provide CITY or its delegate with any relevant information
requested and shall permit CITY or its delegate access to its premises, upon reasonable
notice, during normal business hours for the purpose of interviewing employees and
inspecting and copying such books, records, accounts, and other material that may be
relevant to a matter under investigation for the purpose of determining compliance with
this requirement. CONTRACTOR further agrees to maintain such records for a period of
three ;3) years after final payment under this Agreement.
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ARTICLE 4
Section 4.1 !]Nondiscrimination
In performing services under this Agreement, CONTRACTOR shall not
discriminate in the employment of its employees or in the engagement of any sub
CONTRACTOR on the basis of race, color, religion, sex, sexual orientation, marital status,
national origin, ancestry, age, or any other criteria prohibited by law.
Section 4.2 ADA Comi2iiance
In performing services under this Agreement, CONTRACTOR shall comply with
the Americans with Disabilities Act (ADA) of 1990, and all amendments thereto, as well as
all applicable regulations and guidelines issued pursuant to the ADA. Notwithstanding the
foregoing, CITY warrants and agrees that ongoing ADA Section 508 compliance as it
relates to CITY's web presence shall be the ongoing responsibility of CITY.
Section 4.3
CONTRACTOR to the fullest extent permitted by law, shall indemnify and hold
harmless CITY, its elected and appointed officials, directors, officers, employees and
volunteers from and against any claims, damages, losses, and expenses (including
reasonable attorney's fees and costs), arising out of performance of the services to be
performed under this Agreement, provided that any such claim, damage, loss, or expense
is caused by the negligent acts, errors or omissions of CONTRACTOR, any subcontractor
employed directly by CONTRACTOR, anyone directly or indirectly employed by any of
them, or anyone for whose acts they may be liable, except those injuries or damages
arising out of the active negligence, sole negligence, or sole willful misconduct of the City
of Lodi, its elected and appointed officials, directors, officers, employees and volunteers.
CITY may, at its election, conduct the defense or participate in the defense of any claim
related in any way to this indemnification. If CITY chooses at its own election to conduct
its own defense, participate in its own defense, or obtain independent legal counsel in
defense of any claim related to this indemnification, CONTRACTOR shall pay all of the
costs related thereto, including without limitation reasonable attorney fees and costs. The
defense and indemnification obligations required by this Agreement are undertaken in
addition to, and shall not in any way be limited by the insurance obligations set forth herein.
Section 4.4
Neither the City Council, nor any other officer or authorized assistant or agent or
City employee shall be personally responsible for any liability arising under this
Agreement.
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Section 4.5 Responsibility of CITY
CITY shall not be held responsible for the care or protection of any material or
parts of the work described in the Scope of Services prior to final acceptance by CITY,
except as expressly provided herein.
Section 4.6 Insurance Reguiremenjs for GONTIR&TOR
CONTRACTOR shall take out and maintain during the life of this Agreement,
insurance coverage as set forth in Exhibit C attached hereto and incorporated by this
reference.
CITY and CONTRACTOR each bind themselves, their partners, successors,
assigns, and legal representatives to this Agreement without the written consent of the
others. CONTRACTOR shall not assign or transfer any interest in this Agreement without
the prior written consent of CITY. Consent to any such transfer shall be at the sole
discretion of CITY.
Section 4.8 Notices
Any notice required to be given by the terms of this Agreement shall be in writing
signed by an authorized representative of the sender and shall be deemed to have been
given when the same is personally served or upon receipt by express or overnight delivery,
postage prepaid, or three (3) days from the time of mailing if sent by first class or certified
mail, postage prepaid, addressed to the respective parties as follows:
To CITY: City of Lodi
221 West Pine Street
P.O. Box 3006
Lodi, CA 95241-1910
To CONTRACTOR: Civic Plus
302S.4 1h Street, Suite 500
Manhattan, KS 66502
Section 4.9 Cooperation of CITY
CITY shall cooperate fully and in a timely manner in providing relevant information
it has at its disposal relevant to the Scope of Services.
Section 4.10 CONTRACTOR is Not an Emplovee of CITY
CONTRACTOR agrees that in undertaking the duties to be performed under this
Agreement, it shall act as an independent contractor for and on behalf of CITY and not an
employee of CITY. CITY shall not direct the work and means for accomplishment of
the services and work to be performed hereunder. CITY, however, retains the right to
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Agreement, it shall act as an independent contractor for and on behalf of CITY and not an
employee of CITY. CITY shall not direct the work and means for accomplishment ofthe
services and work to be performed hereunder. CITY, however, retains the right to require
that work performed by CONTRACTOR meet specific standards without regard to the
manner and means of accomplishment thereof.
Section 4.11 Termination
CITY may terminate this Agreement, with or without cause, by giving
CONTRACTOR at least sixty (60) days written notice. Where phases are anticipated
within the Scope of Services, at which an intermediate decision is required concerning
whether to proceed further, CITY may terminate at the conclusion of any such phase.
Upon termination, CONTRACTOR shall be entitled to payment as set forth in the attached
Exhibit B to the extent that the work has been performed. Upon termination,
CONTRACTOR shall immediately suspend all work on the Project and deliver any
documents or work in progress to CITY. However, CITY shall assume no liability for costs,
expenses or lost profits resulting from services not completed or for contracts entered into
by CONTRACTOR with third parties in reliance upon this Agreement.
Section 4.12 CQnfidentiality
CONTRACTOR agrees to maintain confidentiality of all work and work products
produced under this Agreement, except to the extent otherwise required by law or
permitted in writing by CITY. CITY agrees to maintain confidentiality of any documents
owned by CONTRACTOR and clearly marked by CONTRACTOR as "Confidential" or
"Proprietary", except to the extent otherwise required by law or permitted in writing by
CONTRACTOR. CONTRACTOR acknowledges that CITY is subject to the California
Public Records Act.
Section 4.13-&a�UgjjbJe Law. Jurisdiction. Severability. j1nd Attorney's Fees
This Agreement shall be governed by the laws of the State of California.
Jurisdiction of litigation arising from this Agreement shall be venued with the San Joaquin
County Superior Court. If any part of this Agreement is found to conflict with applicable
laws, such part shall be inoperative, null, and void insofar as it is in conflict with said laws,
but the remainder of this Agreement shall be in force and effect. In the event any dispute
between the parties arises under or regarding this Agreement, the prevailing party in any
litigation of the dispute shall be entitled to reasonable attorney's fees from the party who
does not prevail as determined by the San Joaquin County Superior Court.
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Section 4.14 City Business License Requirgjnent
CONTRACTOR acknowledges that Lodi Municipal Code Section 3.01.020
requires CONTRACTOR to have a city business license and CONTRACTOR agrees to
secure such license and pay the appropriate fees prior to performing any work
hereunder.
Section 4.15 Ca tions
The captions of the sections and subsections of this Agreement are for
convenience only and shall not be deemed to be relevant in resolving any question or
interpretation or intent hereunder.
Section 4.16 Integration and Modification
This Agreement represents the entire understanding of CITY and CONTRACTOR
as to those matters contained herein. No prior oral or written understanding shall be of
any force or effect with respect to those matters covered hereunder. This Agreement may
not be modified or altered except in writing, signed by both parties.
Section 4.17 Contract Terns Prevail
All exhibits and this Agreement are intended to be construed as a single document.
Should any inconsistency occur between the specific terms of this Agreement and the
attached exhibits, the terms of this Agreement shall prevail.
Section 4.18 Severability
The invalidity in whole or in part of any provision of this Agreement shall not void
or affect the validity of any other provision of this Agreement.
Section 4.19 Ownership of Documents
All documents, photographs, reports, analyses, audits, computer media, or other
material documents or data, and working papers, whether or not in final form, which have
been obtained or prepared under this Agreement, shall be deemed the property of CITY.
Upon CITY's request, CONTRACTOR shall allow CITY to inspect all such documents
during CONTRACTOR's regular business hours. Upon termination or completion of
services under this Agreement, all information collected, work product and documents
shall be delivered by CONTRACTOR to CITY within ten (10) calendar days.
CITY agrees to indemnify, defend and hold CONTRACTOR harmless from any
liability resulting from CITY's use of such documents for any purpose other than the
purpose for which they were intended.
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Section 4.20 Authority
The undersigned hereby represent and warrant that they are authorized by the
parties to execute this Agreement.
IN WITNESS WHEREOF, CITY and CONTRACTOR have executed this
Agreement as of the date first above written.
CITY OF LODI, a municipal corporation
ATTEST:
�r
J IFER M. ERRAIOLO STE CHWA R
t lark City Manager
APPROVED AS TO FORM:
JANICE D. MAGDICH, City Attorney
Attachments:
Exhibit A — Scope of Services
Exhibit B — Insurance Requirements
Funding Source:
Doc ID;
CA;Rev.01.2015
(Business Unit & Account No.)
8
ICON Enterprises, Inc. doing business
in California as
CIVICPLLIS, INC.
By:
Name: Ry"Gs-n
Title:
P Exhibit A for Lodi, CA
TM
Exhibit A - CivicPlus Statement of Work #1
Project Development and Deployment
• First Year Annual Services (Initial GCMSO upgrades, maintenance, support and hosting)
• Server Storage not to exceed 25 GB
• Services and Deliverables as described in Addendum 1 $81,597
• Up to 900 pages of content migration from www.iodi.pov_
• Ongoing recurring 48 -month redesign, as described in Addendum 2
• 3 Years of Agendas & Minutes in PDF or DOC format migrated
• 4 Days Onsite Implementation Training for up to 12 Client Staff Members
Project Enhancements
■ 4 Days Onsite Navigate Consulting
• SSL Certificate
• LDAP
• CivicEngage Media with 10 GB additional storage
• CivicEngage Send Included
• CivicEngage Mobile
• MobileAdmin App for Alert Center
• Design Essentials
• Intranet Subsite (includes annual services with SSL certificate and 20 pages of content
migration)
Annual Services (Continuing GCMS® Enhancements, Maintenance, Support and Hosting) $7,860
Billed 12 months from SOW signing; subject to annual 5% increase year 4 and beyond
Total .0
CivicPlus Ad,
Annual Inves
Payments
At the request of Client, CivicPlus agrees to redistribute their standardized pricing as follows:
✓antage
1St Year
2nd Year
3rd Year
tment
$32,439
$32,439
$32,439
1. Performance and payment under this SOW shall be subject to the terms & conditions of the Agreement by and between Client
and CivicPlus, to which this SOW #1 is hereby attached.
2. This SOW #1 shall remain in effect for an initial term of three years (36 months) ("the SOW #1 Initial Term") from signing. In
the event that neither party gives 60 days' notice to terminate prior to the end of the initial or any subsequent renewal term,
this Agreement will automatically renew for an additional 1 -year Renewal Term.
3. Invoicing shall begin upon the date of signing of this SOW #1 as detailed in CivicPlus Advantage Annual Investment
Payments Subsequent Annual Investment Payments shall be invoiced on the dates of signature of their respective calendar
years
4. Renewal Term Annual Services shall be invoiced on the date of signature of relevant calendar years. Annual services,
including but not limited to hosting, support and maintenance services, shall be provisioned in accordance with Addendum 3 to
this SOW #1 and shall be subject to a 5% annual increase beginning in Year 4 of service.
5. Client allows CivicPlus to display a "Government Websites by CivicPlus" insignia, and web link at the bottom of their web
pages Client understands that the pricing and any related discount structure provided under this SOW #1 assumes such
perpetual permission.
CivicPlus • 302 S. 4th Street, Suite 500 • Manhattan, KS 66502 • www CivicPlus.com
Toll Free 888-228-2233 • Accounting Ext. 291 • Support Ext. 307 • Fax 785-587-8951
V. CPA03.01 165-0001
Exhibit A Page 1 of 5
dm TkIm
P Exhibit A for Lodi, CA
Addendum 1 to Exhibit A.1 - Project Development Division of Work
Kick -Off
Deliverable: Project Timeline, training jump start information, online forms, kick-off meeting
CivicPlus will:
• assign a project manager to this project
• conduct a Project Kick-off to review awarded
contract
• establish communication plan for the duration of the
project effort
• work with Client to identify all key internal and
external project stakeholders
• develop project timeline
• provide access to CivicPlus University (online
training manuals, videos and other resources) for the
Client staff
Phase 1: Website Optimization
Client will:
• complete the following prior to Phase 1: Website
Optimization Form, Content Form, and DNS Worksheet
• review and approve of project timeline within 5
business days
• attend a kick-off meeting with key stakeholders or
decision makers
• if modifications are required after the review of the
initial project timeline, Client has 10 business days to
address the modifications and come to a consensus
• approve the project timeline (limited to two reviews)
prior to proceeding with the project
• update the current primary live website content and
delete any pages from the website that are no longer
wanted or needed
Deliverable: Website Optimization Meeting
CivicPlus will: Client will provide:
• communicate status to Client, key stakeholders and • statistics from the current website from the past 12
personnel via emails or phone calls as needed months (optional)
• review the goals and expectations submitted on the • pictures to be used in the overall design of the new
forms Client completed to ensure Client needs are website
clearly understood . a list of all divisions and/or departments within the
• gather preliminary design data for useorganization
• a list of third -party and in-house developed applications
presently being utilized on the current website
• a site map or outline of the current website's
navigational structure if possible
• a list of any content on the current primary website that
must remain as is (verbatim) because of legal
requirements
Phase 2: Design Presentation
Deliverable: Website grayscale layout and mood board color pallet presentation
CivicPlus will:
Client will:
• present one custom layout in grayscale form and one approve one layout and the mood board
mood board color palette based on the goals review marketing packet material and guidelines
determined in the previous phase. The presented Website Layout billing milestone complete
layout will show the placement of the navigation,
graphic button and feature areas. The mood board
will reflect the color and imagery that will represent
the tone of the design
• begin development of the website design upon layout
and mood board approval
CivicPlus • 302 S. 4th Street, Suite 500 • Manhattan, KS 66502 • www.CiviePlus.com Exhibit A Page 3 of 5
Toll Free 888-228-2233 • Accounting Ext. 291 • Support Ext. 307 • Fax 785-587-8951
V. CPA03.01.165-0001
PExhibit A for Lodi, CA
Phase 3: Website Reveal
Deliverable: Website design and production website.
CivicPlus will:
• present a fully functional website on a production
URL
• migrate content pages to the production URL as
described in Exhibit A.1 Statement of Work.
• conduct a quality review of the website to ensure the
functionality and usability standards are met
• work with Client to prepare for training
• migrate Agendas & Minutes in Microsoft Word.DOC
or Adobe PDF format as described in Exhibit A.1
Statement of Work.
Client will:
• evaluate the website design and content and provide
CivicPlus with feedback
• collaborate with CivicPlus on proposed changes
• revise the design according to the approved timeline
• if revised design changes are requested after the
design approval timeline date, the project's Go Live
date will be adjusted out (training and billing
milestones will remain as per approved timeline)
• provide CivicPlus will all the necessary DNS items
identified for the website
Phase 4: Website Review & Training (See Exhibit A.1 Statement of Work for details)
Deliverable: Train System Administrator(s) on GCMSO Administration, permissions, setting up groups
and users, module administration Basic User training on pages, module entries, applying modules to
pages. Applied use and usability consulting to result in effective communication through your website
CivicPlus will: P Client will:
• provided training to Client before the website goes provide a location for training in Client with internet
live access
• train staff members based on internal daily tasks provide computers for staff to be trained on
and workflow Phase 4: Training billing milestone complete
• train staff members on how to use the GCMSO,
update content pages and modules
Phase 5: Go Live
Deliverable: Custom website launched to the public.
CivicPlus will: Client will:
• address system issues and bugs that Client finds • test and update the final site as per approved timeline
• redirect the domain name to the newly developed • notify CivicPlus on any system issues or bugs found in
website as per approved timeline the website
CivicPlus • 302 S. 4th Street, Suite 500 • Manhattan, KS 66502 • www.Civicplus.com Exhibit A Page 4 of 5
V. CPA03.01.165-0001 Toll Free 888-228-2233 • Accounting Ext. 291 • Support Ext. 307 • Fax 785-587-8951
C p Exhibit A for Lodi, CA
Addendum 2 to Exhibit A.1 - Redesign Details
• New design for all items originally contracted for (main site, department headers and subsites)
• Redevelop banner
• Redevelop navigation method (may choose top drop-down or other options)
• Design setup - wireframe
• Redevelop graphic elements of website (Newsflash, FAQs, Calendar, etc.)
• Project Management
• Testing
• Review
• Content Migration — Includes retouching of all existing published pages to ensure proper formatting, and
application of new site styles. Note: Content will not be rewritten, reformatted or pages broken up (shortened or
re -sectioned)
• Site styles and page layouts will be touched so all pages match the new design and migrate cleanly
• Spelling and broken links will be checked and reported if unable to correct
CivicPlus • 302 S. 4th Street, Suite 500 • Manhattan, KS 66502 • www.CivicPlus.com
Toll Free 888-228-2233 - Accounting Ext. 291 • Support Ext. 307 • Fax 785-587-8951
V. CPA03.01.165-0001
Exhibit A Page 5 of 5
C Exhibit A for Lodi, CA
Addendum 3 to Exhibit A — Hosting, Support and Service Level Agreement
Hosting Details
Data Center a Highly Reliable Data Center
■ Managed Network Infrastructure
• On -Site Power Backup & Generators
• Multiple telecom/network providers
• Fully redundant Network
Highly Secure Facility
• 24/7/365 System Monitoring
Hosting
Bandwidth •
Disaster Recovery
DDoS Mitigation I •
V. SLA03.01.16-0001
Automated GCMS® Software Updates
Server Management & Monitoring
Multi -tiered Software Architecture
Server software updates & security patches
Database server updates & security patches
Antivirus management & updates
Server -class hardware from nationally recognized provider
Redundant firewall solutions
High performance SAN with N+2 reliability
Multiple network providers in place
Unlimited bandwidth usage for normal business operations (does not apply in the event of a
cyber attack)
22 Gb/s burst bandwidth
Emergency After-hours support, live agent (24/7)
On-line status monitor at data center
Event notification emails
Guaranteed recovery TIME objective (RTO) of 8 hours
Guaranteed recovery POINT objective (RPO) of 24 hours
Pre-emptive monitoring for disaster situations
Multiple data centers
Geographically diverse data centers
Defined DDoS Attack Process
• Identify attack source
• Identify type of attack
• Monitor attack for threshold engagement
Addendum 4 Page 1 of 4
CivicPlus • 302 S 4th Street, Suite 500 • Manhattan, KS 66502 • www.CivicPlus.com
Toll Free 888-228-2233 • Accounting Ext. 291 • Support Ext. 307 • Fax 785-587-8951
pExhibit A for Lodi, CA
Support and Maintenance
Support Services
CivicPlus' on-site support team is available from 7:00 am to 7:00 pm CT to assist clients with any questions, concerns or
suggestions regarding the functionality and usage of CivICPIus' GCMS® and associated applications. The support team is available
during these hours via CivicPlus' toll-free support number and e-mail. Support personnel will respond to calls as they arrive (under
normal circumstances, if all lines are busy, messages will be returned within four hours; action will be taken on e-mails within four
hours), and if Client's customer support liaison is unable to assist, the service escalation process will begin.
Emergency support is available 24 -hours -a -day for designated, named Client points -of -contact, with members of both CivicPlus'
project management and support teams available for urgent requests. Emergency support is provided free -of -charge for true
emergencies (ie: website is down, applications are malfunctioning, etc.), though Client may incur support charges for non-
emergency requests during off hours (ie: basic functionality / usage requests regarding system operation and management). The
current discounted rate is $175/hour.
CivicPlus maintains a customer support website that is accessible 24 -hours -a -day with an approved client username and password.
Service Escalation Processes
In the event that CivicPlus' support team is unable to assist Client with a request, question or concern, the issue is reported to the
appropriate CivicPlus department.
Client requests for additional provided services are forwarded to CivicPlus' Client Care personnel.
Client concerns/questions regarding GCMS® or associated application errors are reported to CivicPlus' technical team through
CivicPlus' issue tracking and management system to be addressed in a priority order to be determined by CivicPlus' technical team.
All other requests that do not meet these criteria will be forwarded to appropriate personnel within CivicPlus' organization at the
discretion of the customer support liaison.
Included Services:
Support
Maintenance of CivicPlus GCMS®
7 a.m. — 7 p.m. (CST) Monday — Friday
Install Service Patches for OS
(excluding holidays)
System Enhancements
24/7 Emergency Support
Fixes
Dedicated Support Personnel
Improvements
Usability Improvements
Integration
Integration of System Enhancements
Testing
Proactive Support for Updates & Fixes
Development
Online Training Manuals
Usage License
Monthly Newsletters
Routine Follow-up Check -ins
CivicPlus Connection
Addendum 4 Page 2 of 4
CivicPlus • 302 S 4th Street, Suite 500 • Manhattan, KS 66502 • www.CivicPlus.com
Toll Free 888-228-2233 • Accounting Ext. 291 - Support Ext. 307 • Fax 785-587-8951
V. SLA03.01 16-0001
t
P Exhibit A for Lodi, CA
CivicPlus Service Level Agreement
CivicPlus will use commercially reasonable efforts to make the GCMSO available with a Monthly Uptime Percentage (defined below) of
at least 99.9%, in each case during any monthly billing cycle (the "Service Commitment") In the event CivicPlus does not meet the
Service Commitment, you will be eligible to receive a Service Credit as described below.
Definitions
• "Monthly Uptime Percentage" is calculated by subtracting from 100% the percentage of minutes during the month in which the
CGMS, was "Unavailable." Monthly Uptime Percentage measurements exclude downtime resulting directly or indirectly from
any Exclusion (defined below).
• "Unavailable" and "Unavailability" mean
o The HTML of the home page of the site is not delivered in 10 seconds or less 3 times in a row when tested from
inside our network and returns a status of 200
o The Main page of the site returns a status other than 200 or 302 3 times in a row.
• A "Service Credit" is a dollar credit, calculated as set forth below, that we may credit back to an eligible account.
Service Commitments and Service Credits
Service Credits are calculated as a percentage of the total charges paid by you (excluding one-time payments such as upfront
payments) for the month, beginning with the first full month of service, in accordance with the schedule below.
Monthly Uptime Percentage Service Credit Percentage
Less than 99.9% 1 % of one month's fee
We will apply any Service Credits only against future payments otherwise due from you. Service Credits will not entitle you to any
refund or other payment from CivicPlus. A Service Credit will be applicable and issued only if the credit amount for the applicable
monthly billing cycle is greater than one dollar ($1 USD). Service Credits may not be transferred or applied to any other account. Unless
otherwise provided in the Client Agreement, your sole and exclusive remedy for any unavailability, non-performance, or other failure by
us to provide the service is the receipt of a Service Credit (if eligible) in accordance with the terms of this SLA.
Credit Request and Payment Procedures
To receive a Service Credit, you must submit a claim by opening a case with Support. To be eligible, the credit request must be
received by us by the end of the second billing cycle after which the incident occurred and must include:
1. the words "SLA Credit Request" in the subject line;
2. the dates and times of each Unavailability incident that you are claiming;
3. the affected Site domains; and
4. Any documentation that corroborate your claimed outage
If the Monthly Uptime Percentage of such request is confirmed by us and is less than the Service Commitment, then we will issue the
Service Credit to you within one billing cycle following the month in which your request is confirmed by us. Your failure to provide the
request and other information as required above will disqualify you from receiving a Service Credit.
SLA Exclusions
The Service Commitment does not apply to any unavailability, suspension or termination of GCMSO, or any other GCMSO performance
issues: (i) that result from a suspension; (ii) caused by factors outside of our reasonable control, including any force majeure event or
Internet access or related problems beyond the demarcation point of CivicPlus; (iii) that result from any actions or inactions of you or
any third party; (iv) that result from your equipment, software or other technology and/or third party equipment, software or other
technology (other than third party equipment within our direct control); (v) that result from any maintenance as provided for pursuant to
the Client Agreement; or (vi) arising from our suspension and termination of your right to use the GCMS@ in accordance with the Client
Agreement (collectively, the "SLA Exclusions"). If availability is impacted by factors other than those used in our Monthly Uptime
Percentage calculation, then we may issue a Service Credit considering such factors at our discretion.
Addendum 4 Page 3 of 4
CivicPlus • 302 S 4th Street, Suite 500 • Manhattan, KS 66502 • www.CivlcPlus.com
Toll Free 888-228-2233 • Accounting Ext 291 • Support Ext. 307 • Fax 785-587-8951
V. SLA03 01.16-0001
Exhibit A for Lodi, CA
Disaster Recovery Feature Service Commitment
CivicPlus will use commercially reasonable efforts to insure that in the event of a disaster that makes the Primary data center
unavailable (defined below) Client site will be brought back online at a secondary data center (the "Service Commitment"). In the event
CivicPlus does not meet the Service Commitment, you will be eligible to receive a Service Credit as described below.
Definitions
• "Datacenter availability" is determined by inability to provide or restore functions necessary to support the Service. Examples
of necessary functions include but are not limited Cooling, Electrical, Sufficient Internet Access, Physical space, and Physical
access.
• A "Service Credit" is a dollar credit, calculated as set forth below, that we may credit back to an eligible account.
• Recovery Time Objective (RTO) is the most anticipated time it will take to bring the service back online in the event of a data
center event.
• Recovery Point Objective (RPO) the amount of data lost that is considered acceptable.
Service Commitments and Service Credits
Service Credits are calculated as a percentage of the total charges paid by you (excluding one-time payments such as upfront
payments) for the month accordance with the schedule below.
Recovery Time Objective
Service Credit Percentage
8 Hours
10% of one month's fee
Recovery Point Objective
Service Credit Percentage
24 Hours
10% of one month's fee
CivicPlus • 302 S. 4th Street, Suite 500 • Manhattan, KS 66502 • www.CivicPlus.com
Toll Free 888-228-2233 • Accounting Ext. 291 • Support Ext. 307 • Fax 785-587-8951
V SLA03.01.16-0001
Addendum 4 Page 4 of 4
Exhibit A for Lodi, CA
6. After forty-eight (48) months of continuous service, Client is entitled to a no -cost redesign, details noted in Addendum 2.
Redesigns that include additional features not available on the original website may be subject to additional charges.
Additional features include, but are not limited to, additional modules and integration of third -party software.
7. The Client will be invoiced electronically through email. Upon request CivicPlus will mail invoices and the Client will be charged
a $5.00 convenience fee,
Acceptance
We, the undersigned, agreeing to the conditions specified in this document, understand and authorize the provision of services outlined
in this Agreement.
Client
By:
Name:
Title:
Date:
Approved oq tib form
Aftalrru
V. CPA03.01.165-0001
CivicPlus
By:
.�
Name:
Title: T;krs
inn
Date:
I l�i ZZ ] g -
TEST:
1.1.0 w
E ITER . FERRAIQL(]
ty Clerk
ClvicPlus • 302 S 4th Street, Suite 500 • Manhattan, KS 66502 • www.ClvlcPlus.com
Toll Free 888-228-2233 • Accounting Ext. 291 • Support Ext. 307 • Fax 785-587-8951
Exhibit A Page 2 of 5
A� of R
4
o
1
h� ,•• ti4 EXHIBIT
��F[7Rt
Insurance Requirements for Contractor The Contractor shall take out and maintain during the life of this
Agreement, insurance coverage as listed below. These insurance policies shall protect Contractor and any
subcontractor performing work covered by this Agreement from claims for damages for personal injury, including
accidental death, as well as from claims for property damages, which may arise from Contractor's operations under
this Agreement, whether such operations be by Contractor, or by any subcontractor, or by anyone directly or
indirectly employed by either of them, and the amount of such insurance shall be as follows:
COMPREHENSIVE GENERAL LIABILITY
$1,000,000 Each Occurrence
$2,000,000 General Aggregate
2. COMPREHENSIVE AUTOMOBILE LIABILITY
$1,000,000 Combined Single Limit
Such insurance shall cover liability arising out of any vehicle (including, owned, hired and non -hired vehicles)
operated in performing any and all services pursuant to this Agreement. Coverage shall be written on ISO form
CA 00 01 12 90, or a later version, that provides liability coverage at least as broad as this form.
ERRORS AND OMISSIOUS I TECHNOWGY
$1,000,000 Per Claim
$2,000,000 Annual Aggregate
Covering all acts, errors, omissions, negligence, network security and privacy risks, including but not limited to
unauthorized access, failure of security, breach of privacy perils, wrongful disclosure, collection, or other
negligence in the handling of confidential information, privacy perils, and including coverage for related
regulatory defense and penalties; data breach expenses, and payable whether incurred by City of Lodi or
Contractor, including but not limited to consumer notification, whether or not required by law, computer
forensic investigations, public relations and crisis management firm fees, credit file or identity monitoring or
remediation services in the performance of services for, or on behalf of, City of Lodi. Such insurance shall be
maintained in force at all times during the term of the agreement and provide an Extended Reporting Period
(ERP) for a period of one year thereafter, for services completed during the term of the agreement.
All limits are to be designated strictly for the City of Lodi, its elected and appointed boards, commissions, officers,
agents, employees, and volunteers. All deductibles or self-insured retentions (SIR) must be disclosed to City's Risk
Manager for approval and shall not reduce the limits of liability set forth hereinabove. Insurance policies containing
any deductible or SIR provision shall provide, or be endorsed to provide, that the deductible or SIR may be satisfied
by either the Named Insured(s) or the City of Lodi.
It is required that any available insurance proceeds broader than or in excess of the specified minimum insurance
coverage requirements and/or limits set forth above, shall be available to City as an additional insured. Furthermore,
the requirements for coverage and limits shall be (i) the minimum coverage and limits specified in these insurance
requirements; or (ii) the broader coverage and maximum limits of coverage of any insurance policy or proceeds
available to the Contractor; whichever is greater.
Contractor agrees and stipulates that any insurance coverage provided to the City of Lodi shall provide for a claims
period following termination of coverage which is at least consistent with the claims period or statutes of limitations
found in the California Tort Claims Act (California Government Code Section 810 at seq.).
A copy of the certificate(s) of insurance with the following endorsements shall be furnished to the City:
(a) Additional Named Insured Endorsement
Pursuant to a separate endorsement (ISO form CG 2010 (11/85) or a later version, that provides liability
coverage at least as broad as this form) such insurance as is afforded by this policy shall also apply to the City
of Lodi, its elected and appointed boards, commissions, officers, agents, employees, and volunteers as
additional named insureds. An additional named insured endorsement is also required for Auto Liability.
(b) FrImary and Non-contributory Insurance Endorsement
Additional insurance coverage under the Contractor's policy shall be "primary and non-contributory" and will
not seek contribution from City's insurance or self-insurance and shall be at least as broad as ISO form CG 20
010413.
Page 1 I of 2 pages j Risk: rev.03.2016
Exhibit 2
AMENDMENT NO. 1
CIVIC PLUS
Professional Services Agreement
THIS AMENDMENT NO. 1 TO AGREEMENT, is made and entered this c�ArcI
day of —T%j,A, 2018, by and between the CITY OF LODI, a municipal corporation
(hereinafter " ITY"), and CIVIC PLUS. (hereinafter "CONTRACTOR").
WITNESSETH:
WHEREAS, CONTRACTOR and CITY entered into a Professional Services
Agreement ("Agreement") on February 13, 2018, as set forth in Exhibit 1 and
attached hereto;
2. WHEREAS, CITY requested to amend said Agreement as set forth in Exhibit 2;
and
3. WHEREAS, CONTRACTOR agrees to said amendments.
NOW, THEREFORE, the parties agree to amend the Agreement and fees as set
forth in Exhibit 2. CITY agrees to pay CONTRACTOR $7,000 for logo and branding
development and $3,750 for Consulting. All other terms and conditions of the
Agreement remain unchanged.
IN WITNESS WHEREOF, CITY and CONTRACTOR have executed this
Amendment No. 1 on the date and year first above written.
CITY OF LODI, a municipal corporation CIVIC PLUS
STEP ABAU E: 'c [ h
City Manager tl Of�
Attest:
,,4f1!IFER . .
Approved as toF rm:
&L
J N P. FLdKAsAwA
D puty City Attorney
Exhibit 1
AGREEMENT FOR PROFESSIONAL SERVICES
=: '►■:111: 1
Section 1.1 Parties
THIS AGREEMENT is entered into onlFeb 13 2017, by and between the CITY OF
LODI, a municipal corporation (hereinafter "CITY"), and ICON Enterprises, Inc., a Kansas
corporation, doing business in California as CivicPlus (hereinafter "CONTRACTOR").
Section 1.2 Purpose
CITY selected the CONTRACTOR to provide the services required in accordance
with attached Scope of Services, Exhibit A, a'Ittached and incorporated by this reference.
CITY wishes to enter into an agreement with CONTRACTOR for website redesign
and hosting service of the City's website (hereinafter "Project") as set forth in the Scope
of Services attached here as Exhibit A. CONTRACTOR acknowledges that it is qualified
to provide such services to CITY.
ARTICLE 2 pF-
Section 2.1 Sc_one of Services
CONTRACTOR, for the benefit and at the direction of CITY, shall perform the
Scope of Services as set forth in Exhibit A.
Section 2.2
CONTRACTOR shall commence work pursuant to this Agreement, upon receipt of
a written notice to proceed from CITY or on the date set forth in Section 2.6, whichever
occurs first, and shall perform all services diligently and complete work under this
Agreement based on a mutually agreed upon timeline or as otherwise designated in the
Scope of Services.
CONTRACTOR shall submit to CITY such reports, diagrams, drawings and other
work products as may be designated in the Scope of Services_
CONTRACTOR shall not be responsible for delays caused by the failure of CITY
staff to provide required data or review documents within the appropriate time frames. The
review time by CITY and any other agencies involved in the project shall not be counted
against CONTRACTOR's contract performance period. Also, any delays due to
weather, vandalism, acts of God, etc., shall not be counted. CONTRACTOR shall remain
in contact with reviewing agencies and make all efforts to review and return all comments.
Section 2.3 Meetlrlas
CONTRACTOR shall attend meetings as may be set forth in the Scope of Services.
Section 2.4 Staffing
CONTRACTOR acknowledges that CITY has relied on CONTRACTOR's
capabilities and on the qualifications of CONTRACTOR's principals and staff as identified
in its proposal to CITY. The Scope of Services shall be performed by CONTRACTOR,
unless agreed to otherwise by CITY in writing. CITY shall be notified by CONTRACTOR
of any change of Project Manager and CITY is granted the right of approval of all original,
additional and replacement personnel at CITY's sole discretion and shall be notified by
CONTRACTOR of any changes of CONTRACTOR's project staff prior to any change.
CONTRACTOR represents it is prepared to and can perform all services within the
Scope of Services (Exhibit A) and is prepared to and can perform all services specified
therein. CONTRACTOR represents that it has, or will have at the time this Agreement is
executed, all licenses, permits, qualifications, insurance and approvals of whatsoever
nature are legally required for CONTRACTOR to practice its profession, and that
CONTRACTOR shall, at its own cost and expense, keep in effect during the life of this
Agreement all such licenses, permits, qualifications, insurance and approvals, and shall
indemnify, defend and hold harmless CITY against any costs associated with such
licenses, permits, qualifications, insurance and approvals which may be imposed against
CITY under this Agreement.
Section 2.6 Subcontracts
Unless prior written approval of CITY is obtained, CONTRACTOR shall not enter
into any subcontract with any other party for purposes of providing any work or services
covered by this Agreement.
Section 2.6 Term
The term of this Agreement commences on February 7th, 2018 and terminates
upon the completion of the Scope of Services or on February 7th, 2021 whichever occurs first.
2
ARTICLE 3
COMPENSATION
Section 3.1 Compensation
CONTRACTOR's compensation for all work under this Agreement shall conform
to the provisions of the Fee Proposal, attached hereto as Exhibit A and incorporated by
this reference.
CONTRACTOR shall not undertake any work beyond the scope of this
Agreement unless such additional work is approved in advance and in writing by CITY.
Section 3.2 Method -of Pagment
CONTRACTOR shall submit invoices for completed work as agreed upon in
Exhibit A. CONTRACTOR's compensation for all work under this Agreement shall not
exceed the amount of the Fee Proposal.
Section 3.3 Q=
The Fee Proposal shall include all reimbursable costs required for the performance
of the Scope of Services. Payment of additional reimbursable costs considered to be over
and above those inherent in the original Scope of Services shall be approved in advanced
and in writing, by CITY.
Section 3.4 Auditing
CITY reserves the right to periodically audit all charges made by CONTRACTOR
to CITY for services under this Agreement. Upon request, CONTRACTOR agrees to
furnish CITY, or a designated representative, with necessary information and assistance
needed to conduct such an audit.
CONTRACTOR agrees that CITY or its delegate will have the right to review,
obtain and copy all records pertaining to performance of this Agreement.
CONTRACTOR agrees to provide CITY or its delegate with any relevant information
requested and shall permit CITY or its delegate access to its premises, upon reasonable
notice, during normal business hours for the purpose of interviewing employees and
inspecting and copying such books, records, accounts, and other material that may be
relevant to a matter under investigation for the purpose of determining compliance with
this requirement. CONTRACTOR further agrees to maintain such records for a period of
three (3) years after final payment under this Agreement.
3
ARTICLE 4
Pt �► �� �►
Section 4.1 Nondiscrimination
In performing services under this Agreement, CONTRACTOR shall not
discriminate in the employment of its employees or in the engagement of any sub
CONTRACTOR on the basis of race, color, religion, sex, sexual orientation, marital status,
national origin, ancestry, age, or any other criteria prohibited by law.
Section 4.2 ADA CoMnliance
In performing services under this Agreement, CONTRACTOR shall comply with
the Americans with Disabilities Act (ADA) of 1990, and all amendments thereto, as well as
all applicable regulations and guidelines issued pursuant to the ADA. Notwithstanding the
foregoing, CITY warrants and agrees that ongoing ADA Section 508 compliance as it
relates to CITY's web presence shall be the ongoing responsibility of CITY.
Section 4.3 Indemnification and Hespoi3sUlity fg2r Damage
CONTRACTOR to the fullest extent permitted by law, shall indemnify and hold
harmless CITY, its elected and appointed officials, directors, officers, employees and
volunteers from and against any claims, damages, losses, and expenses (including
reasonable attorney's fees and costs), arising out of performance of the services to be
performed under this Agreement, provided that any such claim, damage, loss, or expense
is caused by the negligent acts, errors or omissions of CONTRACTOR, any subcontractor
employed directly by CONTRACTOR, anyone directly or indirectly employed by any of
them, or anyone for whose acts they may be liable, except those injuries or damages
arising out of the active negligence, sole negligence, or sole willful misconduct of the City
of Lodi, its elected and appointed officials, directors, officers, employees and volunteers.
CITY may, at its election, conduct the defense or participate in the defense of any claim
related in any way to this indemnification. If CITY chooses at its own election to conduct
its own defense, participate in its own defense, or obtain independent legal counsel in
defense of any claim related to this indemnification, CONTRACTOR shall pay all of the
costs related thereto, including without limitation reasonable attorney fees and costs. The
defense and indemnification obligations required by this Agreement are undertaken in
addition to, and shall not in any way be limited by the insurance obligations set forth herein.
Section 4.4 No Personal Wu
Neither the City Council, nor any other officer or authorized assistant or agent or
City employee shall be personally responsible for any liability arising under this
Agreement.
4
Section 4.5 Responsibility of CITY
CITY shall not be held responsible for the care or protection of any material or
parts of the work described in the Scope of Services prior to final acceptance by CITY,
except as expressly provided herein.
Section 4.6 Insurance Reauiremel3ts for CONTRACTOR
CONTRACTOR shall take out and maintain during the life of this Agreement,
insurance coverage as set forth in Exhibit C attached hereto and incorporated by this
reference.
Section 4.7 Successors and Asians
CITY and CONTRACTOR each bind themselves, their partners, successors,
assigns, and legal representatives to this Agreement without the written consent of the
others. CONTRACTOR shall not assign or transfer any interest in this Agreement without
the prior written consent of CITY. Consent to any such transfer shall be at the sole
discretion of CITY.
Section 4.8 Notices
Any notice required to be given by the terms of this Agreement shall be in writing
signed by an authorized representative of the sender and shall be deemed to have been
given when the same is personally served or upon receipt by express or overnight delivery,
postage prepaid, or three (3) days from the time of mailing if sent by first class or certified
mail, postage prepaid, addressed to the respective parties as follows:
To CITY: City of Lodi
221 West Pine Street
P.O. Box 3006
Lodi, CA 95241-1910
To CONTRACTOR: Civic Plus
302S.4 th Street, Suite 500
Manhattan, KS 66502
Section 4.9 C000erationofCIT
CITY shall cooperate fully and in a timely manner In providing relevant information
it has at its disposal relevant to the Scope of Services.
Section 4.10 CONTRACTOR is Not an Ernoloyee of CITY
CONTRACTOR agrees that in undertaking the duties to be performed under this
Agreement, it shall act as ah independent contractor for and on behalf of CITY and not an
employee of CITY. CITY shall not direct the work and means for accomplishment of
the services and work to be performed hereunder. CITY, however, retains the right to
5
Agreement, it shall act as an independent contractor for and on behalf of CITY and not an
employee of CITY. CITY shall not direct the work and means for accomplishment ofthe
services and work to be performed hereunder. CITY, however, retains the right to require
that work performed by CONTRACTOR meet specific standards without regard to the
manner and means of accomplishment thereof.
Section 4.11
CITY may terminate this Agreement, with or without cause, by giving
CONTRACTOR at least sixty (60) days written notice. Where phases are anticipated
within the Scope of Services, at which an intermediate decision is required concerning
whether to proceed further, CITY may terminate at the conclusion of any such phase.
Upon termination, CONTRACTOR shall be entitled to payment as set forth in the attached
Exhibit B to the extent that the work has been performed. Upon termination,
CONTRACTOR shall immediately suspend all work on the Project and deliver any
documents or work in progress to CITY. However, CITY shall assume no liability for costs,
expenses or lost profits resulting from services not completed or for contracts entered into
by CONTRACTOR with third parties in reliance upon this Agreement.
Section 4.12 Confidentiality
CONTRACTOR agrees to maintain confidentiality of all work and work products
produced under this Agreement, except to the extent otherwise required by law or
permitted in writing by CITY. CITY agrees to maintain confidentiality of any documents
owned by CONTRACTOR and clearly marked by CONTRACTOR as "Confidential" or
"Proprietary", except to the extent otherwise required by law or permitted in writing by
CONTRACTOR. CONTRACTOR acknowledges that CITY is subject to the California
Public Records Act.
Section 4.13
This Agreement shall be governed by the laws of the State of California.
Jurisdiction of litigation arising from this Agreement shall be venued with the San Joaquin
County Superior Court. If any part of this Agreement is found to conflict with applicable
laws, such part shall be inoperative, null, and void insofar as it is in conflict with said laws,
but the remainder of this Agreement shall be in force and effect. In the event any dispute
between the parties arises under or regarding this Agreement, the prevailing party in any
litigation of the dispute shall be entitled to reasonable attorney's fees from the party who
does not prevail as determined by the San Joaquin County Superior Court.
Section 4.14 City L*�pnse Reggirement
CONTRACTOR acknowledges that Lodi Municipal Code Section 3.01.020
requires CONTRACTOR to have a city business license and CONTRACTOR agrees to
secure such license and pay the appropriate fees prior to performing any work
hereunder.
Section 4.15 CaotIons
The captions of the sections and subsections of this Agreement are for
convenience only and shall not be deemed to be relevant in resolving any question or
interpretation or intent hereunder.
Section 4.16 Integration and Modifiggjjsg
This Agreement represents the entire understanding of CITY and CONTRACTOR
as to those matters contained herein. No prior oral or written understanding shall be of
any force or effect with respect to those matters covered hereunder. This Agreement may
not be modified or altered except in writing, signed by both parties.
Section 4.17 QgntractTgrrns Prevail
All exhibits and this Agreement are intended to be construed as a single document.
Should any inconsistency occur between the specific terms of this Agreement and the
attached exhibits, the terms of this Agreement shall prevail.
Section 4.18 Severability
The invalidity in whole or in part of any provision of this Agreement shall not void
or affect the validity of any other provision of this Agreement.
Section 4.19 Ownership of Docutnents
All documents, photographs, reports, analyses, audits, computer media, or other
material documents or data, and working papers, whether or not in final form, which have
been obtained or prepared under this Agreement, shall be deemed the property of CITY.
Upon CITY's request, CONTRACTOR shall allow CITY to inspect all such documents
during CONTRACTOR's regular business hours. Upon termination or completion of
services under this Agreement, all information collected, work product and documents
shall be delivered by CONTRACTOR to CITY within ten (10) calendar days.
CITY agrees to indemnify, defend and hold CONTRACTOR harmless from any
liability resulting from CITY's use of such documents for any purpose other than the
purpose for which they were intended.
7
Section 4.20 Alljhgft
The undersigned hereby represent and warrant that they are authorized by the
parties to execute this Agreement.
IN WITNESS WHEREOF, CITY and CONTRACTOR have executed this
Agreement as of the date first above written.
CITY OF LODI, a municipal corporation
ATTEST:
x -
AAAA 1
JEIFFR M. ERRAIOL �I STECHWADAIJItRR
lark City Manager
APPROVED AS TO FORM;
JANICE D. MAQDICH, City Attorney
r31'�_
Attachments:
Exhibit A - Scope of Services
Exhibit B - Insurance Requirements
Funding Source:
Doo ID:
CA:Rev.01.2015
(Business Unit & Account No.)
8
ICON Enterpdses,lnc. doing business
in California as
CIVICPLUS, INC.
By:
Name: Lxne vin c
Title: t
C ;) Exhibit A for Lodi, CA
Exhibit A - CivicPlus Statement of Work #1
Project Development and Deployment
• First Year Annual Services (Initial GCMS® upgrades, maintenance, support and hosting)
• Server Storage not to exceed 25 GB
• Services and Deliverables as described In Addendum 1 $81,597
• Up to 900 pages of content migration from www.ladi.goy
• Ongoing recurring 48 -month redesign, as described in Addendum 2
• 3 Years of Agendas & Minutes in PDF or DOC format migrated
• 4 Days Onsite Implementation Training for up to 1.2 Client Staff Members
_....rain.._.. ._...__.......
Project Enhancements
• 4 Days Onsite Navigate Consulting
a SSL Certificate
LDAP
• CivicEngage Media with 10 GB additional storage
• CivicEngage Send Included
• CivicEngage Mobile
• MobileAdmin App for Alert Center
• Design Essentials
• Intranet Subsite (includes annual services with SSL certificate and 20 pages of content
migration)
Annual Services (Continuing GCMS® Enhancements, Maintenance, Support and Hosting) $7,860
Billed 12 months from SOW signing;. sabjegt to annual 5% increase year 4 and be and
Total Annual Services $7,860
At the request of Client, CivicPlus agrees to redistribute their standardized pricing as follows:
CivicPlus Advantage tat Year 2nd Year 3`d Year
Annual Investment
Payments $32,439 $32,439 $32,439
1. Performance and payment under this SOW shall be subject to the terms & conditions of the Agreement by and between Client
and CivicPlus, to which this SOW #1 is hereby attached
2. This SOW #1 shall remain in effect for an initial term of three years (36 months) ("the SOW #1 Initial Term") from signing. In
the event that neither party gives 60 days' notice to terminate prior to the end of the Initial or any subsequent renewal term,
this Agreement will automatically renew for an additional 1 -year Renewal Term.
3. Invoicing shall begin upon the date of signing of this SOW #1 as detailed in CivicPlus Advantage Annual Investment
Payments, Subsequent Annual Investment Payments shall be invoiced on the dates of signature of their respective calendar
years.
4. Renewal Term Annual Services shall be invoiced on the date of signature of relevant calendar years. Annual services,
including but not limited to hosting, support and maintenance services, shall be provisioned in accordance with Addendum 3 to
this SOW #1 and shall be subject to a 5% annual increase beginning in Year 4 of service.
5. Client allows CivicPlus to display a "Government Websites by CivicPlus" insignia, and web link at the bottom of their web
pages. Client understands that the pricing and any related discount structure provided under this SOW #1 assumes such
perpetual permission.
CivicPlus • 302 S. 4th Street, Suite 500 • Manhattan, KS 66502 • www.Civ!cPlus.com
Toll Free 880.228-2233 - Accounting EA 291 • Support Ext. 307 • Fax 765-587-8951
V. CPA03.01.165-0001
Exhibit A Page 1 of 5
CP Exhibit A for Lodi, CA
Addendum 1 to Exhibit A.1 - Project Development Division of Work
Kick -Off
Deliverable: Project Timellne, training jump start information, online forms, klck-off meeting
CivicPlus will:
• assign a project manager to this project
• conduct a Project Kick-off to review awarded
contract
• establish communication plan for the duration of the
project effort
• work with Client to identify all key internal and
external project stakeholders
• develop project tlmellne
• provide access to CivicPlus University (online
training manuals, videos and other resources) for the
Client staff
Phase 1: Website Optimization
22LPv_grab1e: Website Optimization Meeting
CivicPlus will:
• communicate status to Client, key stakeholders and
personnel via smalls or phone calls as needed
• review the goals and expectations submitted on the
forms Client completed to ensure Client needs are
clearly understood
• gather preliminary design data for use
Client will:
• complete the following prior to Phase 1: Website
Optimization Form, Content Form, and DNS Worksheet
• review and approve of project timeline within 5
business days
• attend a kick-off meeting with key stakeholders or
decision makers
• if modifications are required after the review of the
Initial project timeline, Client has 10 business days to
address the modifications and come to a consensus
• approve the project timeline (limited to two reviews)
prior to proceeding with the project
• update the current primary live website content and
delete any pages from the website that are no longer
wanted or needed
Client will provide:
• statistics from the current website from the past 12
months (optional)
• pictures to be used in the overall design of the new
website
• a list of all divisions and/or departments within the
organization
• a list of third -party and in-house developed applications
presently being utilized on the current website
• a site map or outline of the current website's
navigational structure if possible
• a list of any content on the current primary website that
must remain as Is (verbatim) because of legal
requirements
Phase 2: Design Presentation
Deliverable: Website grayscale layout and mood board color pallet presentation
CivicPlus will:
• present one custom layout in grayscale form and one
mood board color palette based on the goals
determined in the previous phase. The presented
layout will show the placement of the navigation,
graphic button and feature areas, The mood board
will reflect the color and imagery that will represent
the tone of the design
• begin development of the website design upon layout
and mood board approval
V. CPA03.01.165-0001
I Client will:
• approve one layout and the mood board
• review marketing packet material and guidelines
• Website Layout billing milestone complete
CivicPlus • 302 S. 4th Street, Suite 500 • Manhattan, KS 66502 • www.ClvlcPlus.com
Toll Free 888-228-2233 • Accounting Ext. 291 • Support Ext. 307 • Fax 785-587-8951
Exhibit A Page 3 of 5
C p Exhibit A for Lodi, CA
Phase 3: Website Reveal
Deliverable: Website design and production website,
CivicPlus will:
• present a fully functional website on a production
URL
• migrate content pages to the production URL as
described in Exhibit A. t Statement of Work.
• conduct a quality review of the website to ensure the
functionality and usability standards are met
■ work with Client to prepare for training
• migrate Agendas 8, Minutes in Microsoft Word. DOC
or Adobe PDF format as described in Exhibit A.1
Statement of Work,
Client will:
I • evaluate the website design and content and provide
CivicPlus with feedback
• collaborate with CivicPlus on proposed changes
• revise the design according to the approved timeline
• if revised design changes are requested after the
design approval timeline date, the project's Go Live
date will be adjusted out (training and billing
milestones will remain as per approved tlmeline)
• provide CivicPlus will all the necessary DNS items
identified for the website
Phase 4: Website Review & Training (See Exhibit A.1 Statement of Work for details)
Deliverable: Train System Administrator(s) on GCMS® Administration, permissions, setting up groups
and users, module administration. Basic User training on pages, module entries, applying modules to
pages. Applied use and usability consulting to result in effective communication through your website.
CivicPlus will:
• provided training to Client before the website goes
live
• train staff members based on internal daily tasks
and workflow
• train staff members on how to use the GCMS®,
update content pages and modules
Client will:
• provide a location for training in Client with Internet
access
• provide computers for staff to be trained on
• Phase 4: Training billing milestone complete
Phase 5: Go Live
PAiv rr$ble: Custom website launched to the public.
CivicPlus will:
• address system issues and bugs that Client finds
• redirect the domain name to the newly developed
website as per approved timeline
Client will:
• test and update the final site as per approved timeline
• notify CIvlcPlus on any system issues or bugs found in
the website
CivicPlus • 302 S, 4th Street, Suite 500 • Manhattan, KS 66502 • www.ClvlcPlus.com Exhibit A Page 4 of 5
V. CPA03.01.165-0001 Toll Free 888-228-2233 • Accounting Ext. 291 • Support Ext. 307 - Fax 786-587-8951
C ;) Exhibit A for Lodi, CA
Addendum 2 to Exhibit A.1 - Redesign Details
• New design for all items originally contracted for (main site, department headers and subsites)
• Redevelop banner
• Redevelop navigation method (may choose top drop-down or other options)
• Design setup - wireframe
• Redevelop graphic elements of website (Newsflash, FAQs, Calendar, etc.)
• Project Management
• Testing
• Review
• Content Migration — Includes retouching of all existing published pages to ensure proper formatting, and
application of new site styles. Note: Content will not be rewritten, reformatted or pages broken up (shortened or
re -sectioned)
Site styles and page layouts will be touched so all pages match the new design and migrate cleanly
Spelling and broken links will be checked and reported if unable to correct
ClvlcPlus • 302 S. 4th Street, Suite 500 • Manhattan, KS 66502 • www.CivlcPlus.com
Toll Free 888-228-2233 - Accounting Ext. 291 - Support Ext. 307 - Fax 785-587.8951
V. CPA03.01.165.0001
Exhibit A Page 5 of 5
C' Exhibit A for Lodi, CA
Addendum 3 to Exhibit A — Hosting, Support and Service Level Agreement
Hosting Details
Data Center Highly Reliable Data Center
• Managed Network Infrastructure
• On -Site Power Backup & Generators
• Multiple telecom/network providers
• Fully redundant Network
•
Highly Secure Facility
• 2417/365 System Monitoring
Hosting
Bandwidth
Disaster Recovery
DDoS Mitigation
V. SLA03.01.16-0001
Automated GCMS® Software Updates
Server Management & Monitoring
Multi -tiered Software Architecture
Server software updates & security patches
Database server updates & security patches
Antivirus management & updates
Server -class hardware from nationally recognized provider
Redundant firewall solutions
High performance SAN with N+2 reliabillty
Multiple network providers in place
Unlimited bandwidth usage for normal buslness operations (does not apply In the event of a
cyber attack)
22 Gb/s burst bandwidth
Emergency After-hours support, live agent (24/7)
On-line status monitor at data center
Event notification emalls
Guaranteed recovery TIME objective (RTO) of 8 hours
Guaranteed recovery POINT objective (RPO) of 24 hours
Pre-emptive monitoring for disaster situations
Multiple data centers
Geographically diverse data centers
Defined DDoS Attack Process
• Identify attack source
• Identify type of attack
• Monitor attack for threshold engagement
Addendum 4 Page 1 of 4
CIvlcPlus • 302 S. 4th Street, Suite 500 - Manhattan, KS 66502 • www.Clvlcplus.com
Toll Free 888-228-2233 • Accounting Ext. 291 • Support Ext. 307 • Fax 785-587-8951
~ p Exhibit A for Lodi, CA
Support and Maintenance
Support Services
CivicPlus' on-site support team is available from 7:00 am to 7:00 pm CT to assist clients with any questions, concerns or
suggestions regarding the functionality and usage of ClvicPlus' GCMS® and associated applications. The support team is available
during these hours via CivlcPlus' toll-free support number and e-mail. Support personnel will respond to calls as they arrive (under
normal circumstances, if all lines are busy, messages will be returned within four hours; action will be taken on e-mails within four
hours), and if Client's customer support liaison is unable to assist, the service escalation process will begin.
Emergency support is available 24 -hours -a -day for designated, named Client points -of -contact, with members of both CivlcPIus'
project management and support teams available for urgent requests. Emergency support is provided free -of -charge for true
emergencies (ie: website is down, applications are malfunctioning, etc.), though Client may incur support charges for non-
emergency requests during off hours (is: basic functionality / usage requests regarding system operation and management). The
current discounted rate Is $175/hour.
CivicPlus maintains a customer support website that is accessible 24 -hours -a -day with an approved client username and password.
Service Escalation Processes
In the event that CivicPlus' support team is unable to assist Client with a request, question or concern, the issue is reported to the
appropriate CivicPlus department.
Client requests for additional provided services are forwarded to CivicPlus' Client Care personnel.
Client concerns/questlons regarding GCMS® or associated application errors are reported to CivlcPlus' technical team through
CivicPlus' issue tracking and management system to be addressed in a priority order to be determined by CivicPlus' technical team
All other requests that do not meet these criteria will be forwarded to appropriate personnel within CivicPlus' organization at the
discretion of the customer support liaison.
Inc
Su
7 a.m. — 7 p.m. (CST) Monday — Friday
(excluding holidays)
2417 Emergency Support
Dedicated Support Personnel
Usability Improvements
Integration of System Enhancements
Proactive Support for Updates & Fixes
Online Training Manuals
Monthly Newsletters
Routine Follow-up Check -ins
CivicPlus Connection
V. SLA03.01.16-0001
Maintenance of CivicPlus GCMS®
Install Service Patches for OS
System Enhancements
Fixes
Improvements
Integration
Testing
Development
Usage License
CivicPlus • 302 S. 4th Street, Suite 500 • Manhattan, KS 66502 - www.CiviePlus.com
Toll Free 888-228-2233 - Accounting Ext. 291 - Support Ext. 307 - Fax 785-587-8951
Addendum 4 Page 2 of 4
C ;) Exhibit A for Lodi, CA
CivicPlus Service Level Agreement
CivicPlus will use commercially reasonable efforts to make the GCMS® available with a Monthly Uptime Percentage (defined below) of
at least 99,9%, in each case during any monthly billing cycle (the "Service Commitment"), In the event CivicPlus does not meet the
Service Commitment, you will be eligible to receive a Service Credit as described below.
Definitions
• "Monthly Uptime Percentage" is calculated by subtracting from 100% the percentage of minutes during the month in which the
CGMS, was "Unavailable." Monthly Uptime Percentage measurements exclude downtime resulting directly or indirectly from
any Exclusion (defined below).
• "Unavailable" and "Unavailability" mean:
o The HTML of the home page of the site is not delivered In 10 seconds or less 3 times in a row when tested from
inside our network and returns a status of 200.
o The Main page of the site returns a status other than 200 or 302 3 times in a row.
• A "Service Credit" is a dollar credit, calculated as set forth below, that we may credit back to an eligible account,
Service Commitments and Service Credits
Service Credits are calculated as a percentage of the total charges paid by you (excluding one-time payments such as upfront
payments) for the month, beginning with the first full month of service, in accordance with the schedule below.
Monthly Uptime Percentage Service Credit Percentage
Less than 99.9% 1 % of one month's fee
We will apply any Service Credits only against future payments otherwise due from you. Service Credits will not entitle you to any
refund or other payment from CivicPlus. A Service Credit will be applicable and issued only if the credit amount for the applicable
monthly billing cycle is greater than one dollar ($1 USD). Service Credits may not be transferred or applied to any other account. Unless
otherwise provided in the Client Agreement, your sole and exclusive remedy for any unavailability, non-performance, or other failure by
us to provide the service is the receipt of a Service Credit (if eligible) in accordance with the terms of this SLA.
Credit Request and Payment Procedures
To receive a Service Credit, you must submit a claim by opening a case with Support. To be eligible, the credit request must be
received by us by the end of the second billing cycle after which the incident occurred and must include:
1. the words "SLA Credit Request" in the subject line;
2. the dates and times of each Unavailability incident that you are claiming;
3. the affected Site domains; and
4. Any documentation that corroborate your claimed outage.
If the Monthly Uptlme Percentage of such request Is confirmed by us and Is less than the Service Commitment, then we will issue the
Service Credit to you within one billing cycle following the month in which your request is confirmed by us. Your failure to provide the
request and other information as required above will disqualify you from receiving a Service Credit.
SLA Exclusions
The Service Commitment does not apply to any unavailability, suspension or termination of GCMS®, or any other GCMS® performance
issues: (i) that result from a suspension; (il) caused by factors outside of our reasonable control, including any force majeure event or
Internet access or related problems beyond the demarcation point of CIVICPIus; (iii) that result from any actions or inactions of you or
any third party; (iv) that result from your equipment, software or other technology and/or third party equipment, software or other
technology (other than third party equipment within our direct control); (v) that result from any maintenance as provided for pursuant to
the Client Agreement; or (vi) arising from our suspension and termination of your right to use the GCMS® in accordance with the Client
Agreement (collectively, the "SLA Exclusions"), If availability is impacted by factors other than those used in our Monthly Uptime
Percentage calculation, then we may issue a Service Credit considering such factors at our discretion,
Addendum 4 Page 3 of 4
CIvlcPlus • 302 S. 4th Street, Suite 500 - Manhattan, KS 66502 - www.ClvlcPlus,com
Toll Free 888-228.2233 • Accounting Ext. 291 - Support Ext. 307 • Fax 785.587-8951
V. SLA03.01.16-0001
C ;) Exhibit A for Lodl, CA
Disaster Recovery Feature Service Commitment
CivicPlus will use commercially reasonable efforts to insure that in the event of a disaster that makes the Primary data center
unavailable (defined below) Client site will be brought back online at a secondary data center (the "Service Commitment"). In the event
CivicPlus does not meet the Service Commitment, you will be eligible to receive a Service Credit as described below
Definitions
• "Datacenter availability" is determined by inability to provide or restore functions necessary to support the Service. Examples
of necessary functions include but are not limited Cooling, Electrical, Sufficient Internet Access, Physical space, and Physical
access.
• A "Service Credit" is a dollar credit, calculated as set forth below, that we may credit back to an eligible account.
• Recovery Time Objective (RTO) is the most anticipated time it will take to bring the service back online in the event of a date
center event,
• Recovery Point Objective (RPO) the amount of data lost that is considered acceptable.
Service Commitments and Service Credits
Service Credits are calculated as a percentage of the total charges paid by you (excluding one-time payments such as upfront
payments) for the month accordance with the schedule below.
Recovery Time Objective
Service Credit Percentage
8 Hours
10% of one month's fee
Recovery Point Objective
Service Credit Percentage
24 Hours
10% of one month's fee
CIvIePlus • 302 S. 4th Street, Suite 500 • Manhattan, KS 66502 • www_ClvicPlus.com
Toll Free 888-228-2233 • Accounting Ext. 291 • Support Ext. 307 • Fax 785.587.8951
V, SLA03,01.16-0001
Addendum 4 Page 4 of 4
Exhibit A for Lodi, CA
6, After forty-eight (48) months of continuous service, Client Is entitled to a no -cost redesign, details noted In Addendum 2.
Redesigns that include additional features not available on the original website may be subject to additional charges.
Additional features Include, but are not limited to, additional modules and Integration of third -party software.
7. The Client will be invoiced electronically through email. Upon request CivicPlus will mail invoices and the Client will be charged
a $5.00 convenience fee.
Acceptance
We, the undersigned, agreeing to the conditions specified in this document, understand and authorize the provision of services outlined
In this Agreement.
Client
min'►
► r �.
Title:., -
Date:
Approved as 1torn
AllWW
TEST
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Cleric
CIVIcPIue
BV: (3--40
Name; Rnajo m Da
Title: �.f'�i�+�•f -(�l f
Date. E2j 7 (al I
Exhibit A Page 2 of 5
ClvlcPlus • 302 S. 4th Street, Suite 500 • Manhattan, KS 86502 • www.ClvlcPlus.com
Toll Free 888-2282233 • Accounting Ext. 291 • Support Ext. 307 - Fax 785.587-8951
V. CPA03,01,165-0001
�7 r
.SoEXHIBITd
n� �v f
q! +Fntiti1'
Insurance Requirements for contractor The Contractor shall take out and maintain during the life of this
Agreement, insurance coverage as listed below. These insurance policies shall protect Contractor and any
subcontractor performing work covered by this Agreement from claims for damages for personal injury, including
accidental death, as well as from claims for property damages, which may arise from Contractor's operations under
this Agreement, whether such operations be by Contractor, or by any subcontractor, or by anyone directly or
Indirectly employed by either of them, and the amount of such insurance shall be as follows:
CQMPREHENSIVE GENERAL LIABILITY
$1,000,000 Each Occurrence
$2,000,000 General Aggregate
COMP EHENSIVE AUTOMOBILE LI !I ITY
$1,000,000 Combined Single Limit
Such insurance shall cover liability arising out of any vehicle (including, owned, hired and non -hired vehicles)
operated in performing any and all services pursuant to this Agreement. Coverage shell be written on ISO form
CA 00 01 12 90, or a later version, that provides liability coverage at least as broad as this form,
ERRORS AND OMISSIONS I TECHNOLOGY
$1,000,000 Per Claim
$2,000,000 Annual Aggregate
Covering all acts, errors, omissions, negligence, network security and privacy risks, including but not limited to
unauthorized access, failure of security, breach of privacy perils, wrongful disclosure, collection, or other
negligence In the handling of confidential information, privacy perils, and including coverage for related
regulatory defense and penalties; date breach expenses, and payable whether incurred by City of Lodi or
Contractor, including but not limited to consumer notification, whether or not required by law, computer
forensic Investigations, public relations and crisis management firm fees, credit file or Identity monitodng or
remediation services in the performance of services for, or on behalf of, City of Lodi. Such insurance shall be
maintained In force at all times during the term of the agreement and provide an Extended Reporting Period
(ERP) for a period of one year thereafter, for services completed during the term of the agreement.
All limits are to be designated strictly for the City of Lodi, its elected and appointed boards, commissions, officers,
agents, employees, and volunteers. All deductibles or self -Insured retentions (SIR) must be disclosed to City's Risk
Manager for approval and shall not reduce the limits of liability set forth hereinabove, Insurance policies containing
any deductible or SIR provision shall provide, or be endorsed to provide, that the deductible or SIR may be satisfied
by either the Named Insured(s) or the City of Lodi.
It Is required that any available insurance proceeds broader than or In excess of the specified minimum Insurance
coverage requirements and/or limits set forth above, shell be available to City as an additional insured. Furthermore,
the requirements for coverage and limits shall be (1) the minimum coverage and limits specified in these Insurance
requirements; or (II) the broader coverage and maximum limits of coverage of any insurance policy or proceeds
available to the Contractor; whichever is greater.
Contractor agrees and stipulates that any Insurance coverage provided to the City of Lodi shall provide for a claims
period following termination of coverage which Is at least consistent with the claims period or statutes of limitations
found in the California Tort Claims Act (California Government Code Section 810 at seq.).
A copy of the certificates) of insurance with the following endorsements shall be furnished to the City:
(a)dditi n' I an I ured I n rs
Pursuant to a separate endorsement (ISO form CG 2010 (11/85) or a later version, that provides liability
coverage at least as broad as this form) such Insurance as Is afforded by this policy shall also apply to the City
of Lodi, its elected and appointed boards, commissions, officers, agents, employees, and volunteers as
additional named Insureds. An additional named insured endorsement is also required for Auto Liability.
(b) Primary and Non-ConlriWtory Insurance Endorsement
Additional insurance coverage under the Contractor's policy shall be "primary and non-contributory" and will
not seek contribution from City's Insurance or self-insurance and shall be at least as broad as ISO form CG 20
010413.
Page 1 I of 2 pages Risk; rev,03.2016
CIVICADVISE
A Product of ClvlcPlue
Exhibit 2
Not to exceed $14,500
CivicAdvise Consulting
Uncover the critical components of your website
1. Envision
Gain a complete picture. Determine where you are and where you want to go.
3. Align
Research is a one -day staff engagement paired with one -day of consultant behind -the -scenes analysis.
4. Navigate
It is designed to review data and expose the critical components needed to ensure end-users have
5. Optimize
easy access to the material they need on the website. Attendees leave with the knowledge of what
needs to be on their website (both design and content) and the ability to make data -driven decisions
about the direction of the website.
Research Deliverables
r Usage analytics report
Who is this course for? Web team or other appropriate stakeholders.
■ Needs analysis
A successful website implementation and integration means that stakeholders have taken the time to
■ Citizen survey deployed
understand their audience's needs and have made a plan to address those needs via the website.
r Citizen survey results report
r Integration needs assessment report
■ Get citizen feedback. Deploy a citizen and/or employee survey to hear from end users and
better understand their needs. Let them tell you where you're falling short and where they hope
Better together
you establish areas for improvement or future development.
This is best when combined with Align
and Navigate consulting.
M Conduct a gap analysis. Analyze current citizen interaction data (website, call logs and foot
traffic) to find out how citizens are reaching you and what information they need.
r Establish an Integration Plan. Gather information about 3rd party applications that need to be
replaced by or integrated into your new website. Avoid potential impediments at the end of the
project.
What is the price? This two-day consultation starts at $7,500. Virtual, multi -week, or multi-year
consultations are available.
0 How Can We Help You?
CivicPlus will help you identify goals and sustainment plans for your website
project. Contact us to learn more about CivicAdvise today.
888-228-2233 x888 I info®civicplus.com
CP
CIVICPLUS
HELPING COMMUNITIES ENGAGE & INTERACT
Renewal Estimate
Bill To
Andrew Keys
City of Lodi
PO Box 3006
221 W. Pine St.
Lodi CA 95241
Remit to:
302 S 4th St. Suite 500
Manhattan, KS 66502
P 888-228-2233
F 785-587-8951
Order #
Date
Terms
PON
Contract Start Date
Contract End Date
Shipping Code (2)
29227
3/21/2018
Net 30
2/14/2018
2/13/2021
This estimate Is provided to you as a best faith approximation of the annual fees for your next renewal period. It is aubject
to change based on contract ameridments and any activity that occurs before the start of your next renewal period. A
formal invoice will be sent per contractual terms.
6 3 Days Virtual Consulting (6 - half-day blocks) 625.00 3,750.00 3/21/2018
Approved by Benjamin Buecher
Total $3,750.00
Website logo and Branding
The logo and branding package includes the initial consultation, evaluation of current logo,
branding discussions, a portrait and landscape logo setup (for approved mark), supporting file
types for digital and print reproduction, and a branding style guide that can be utilized to
further expand your new brand. Your branding style guide will also ensure the proper use of
your logo and colors for internal team members and stakeholders.
Deliverables:
• Logo & Wordmark
• Colors
• File -formats for print and digital reproduction
Brand Standards Guide
302 S. 41h Street I Manhattan, KS 66502 1 888.228.2233 1 www.civicplus.com
P
CP
CIVICPLUS
HELPING COMMUNITIES ENGAGE & INTERACT
Invoice
BIII To
Andrew Keys
City of Lodi
PO Box 3006
221 W. Pine St.
Lodi CA 95241
I Full Branding Package
Approved via email by Benjamin Buecher on
3/9/2018
Remit to:
302 S 4th St. Suite 500
Manhattan, KS 66502
P 888-228-2233 ext 291
F 785-587-8951
Invoice #
170787
Date
3/21/2018
Terms
Net 30
Due Date
4/20/2018
PO #
Contract Start Date
2/14/2018
Contract End Date
2/13/2021
Shipping Code (2)
7,000.00 7,000.00 3/12/2018
Total 7,000.00
Amount Due $7,000.00
Did you know? We now accept AC payments.
If you are interested, please email accounting@clvlcplus.com or call (785) 370-7830.
A Finance Charge of 1.5% Per Month Will Be Added To Past Due Accounts.
PAYMENT POLICY: Payments received will be applied first to finance charges, then to the oldest outstanding invoice(s).
CP
CivicPlus
302 South 4th St. Suite 500
Manhattan, KS 66502
us
Client:
Lodi CA - CivicOptimize
EXHIBIT 3
Quote #:
Date:
Expires On:
Product:
Bill To:
Lodi CA - CivicOptimize
Q-09964-1
6/18/2020 3:29 PM
1/31/2021
CivicOptimize
SALESPERSON I Phone I EMAIL DELIVERY METHOD PAYMENT METHOD
Dalton Piecukonis 785-323-4771 piecukonis@civicplus.com I Net 30
CivicOptimize - Statement of Work
QTY
PRODUCT NAME
DESCRIPTION
PRODUCT
TYPE
1.00
Productivity Starter System
Productivity Starter System Annual Fee: 50 staff app
Renewable
Annual Fee
users; 15,000 app user submissions / month
3.00
Productivity System Training (4h,
Productivity System Training (up to 4h, virtual)
One-time
virtual)
1.00
Productivity Consulting (4h,
Productivity System Consulting (up to 4h, virtual)
One-time
virtual)
ListPrice Year rTotal USD 39,361.64
936A6A
Total Investment - Year 1 USD 19,565.17
Annual Recurring Services — Year 2 USD 16,000.02
Total Days of Quote:395
1. This Statement of Work ("SOW") shall be subject to the terms and conditions of the CivicPlus Master Services
Agreement located at ("MSA"), to which this SOW is hereby
attached as the CivicOptimize Statement of Work. By signing this SOW, Client expressly agrees to the terms and
conditions of the MSA throughout the Term of this SOW.
2. This SOW shall remain in effect for an initial term beginning at signing and ending on February 13, 2022 ("Initial
Term"). In the event that neither party gives 60 days' notice to terminate prior to the end of the Initial Term or any
subsequent Renewal Term, this SOW will automatically renew for an additional 1 -year renewal term ("Renewal Term").
The Initial Term and all Renewal Terms are collectively referred to as the "Term".
3. The Total Investment - Year 1 will be invoiced at signing of this SOW. Client will pay all invoices within 30 days of the
date of invoice.
V. PD 06.01.2015-0048
Page 1 of 3
4. Annual Recurring Services shall be invoiced on the start date of each Renewal Term. Annual Recurring Services,
including but not limited to hosting, support and maintenance services, shall be subject to a 5% annual increase beginning
in the third year of service.
5. Client understands CivicPlus shall have no obligation to provide the Services or maintain Client data, information or
other material after this SOW is terminated or if Client's accounts are past due and unpaid, as set forth in the MSA.
6. Client's use of the Services is subject to the Acceptable Use Policy set forth at
https://www.civicoptimize.civiolus. help/hc/en-us/ardcles/36004.6849654-Acceptable-Use-Pal icy.
7. Client has reviewed the Service Tier options attached to this SOW as Addendum 1 and understands the features
and functionality included with the Client's selected option. Addendum 1 attached hereto is intended to inform Client
of inclusions and limitations of the Service Tier selected. Client relies on its own skill and judgment in selecting the
appropriate Service Tier and acknowledges that it has received no promise, guarantee, representation, warranty or
undertaking regarding profitability or any consequence or benefit to be obtained from the Service.
8. Client understands and agrees that the Client is solely responsible for the content and type of data stored for its
end users and/or constituents. CivicPlus implements industry standard data protection for stored data; however, the
Productivity services contracted for herein (the "Services") are not intended to store personally identifiable information
("PII"), personal health information ("PHI"), payment card industry information ("PCI") or any other financial data. CivicPlus
strongly discourages Client from soliciting and storing PII and PHI within the Services and prohibits Client from soliciting
and storing any PCI or any other financial data within the system. CivicPlus cannot monitor and control Client's actions;
therefore, in the event Client solicits and stores any PII, PHI, PCI or other financial data, it is at Client's sole discretion and
risk. Client as the data owner, and not CivicPlus, is solely responsible for the applicable laws and regulations regarding
any data breach involving such data, including breach notification and credit monitoring requirements.
9. EXCEPT AS OTHERWISE EXPRESSLY PROVIDED IN THIS AGREEMENT, CIVICPLUS MAKES NO
REPRESENTATION OR EXTENDS ANY WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, TO THE
CLIENT WITH RESPECT TO ANY TECHNOLOGY OR OTHER SUBJECT MATTER OF THIS AGREEMENT AND
HEREBY DISCLAIMS ALL IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR
PURPOSE AND NONINFRINGEMENT WITH RESPECT TO ANY AND ALL OF THE FOREGOING.
Signature Page to Follow.
V. PD 06.01.2015-0048
Page 2 of 3
Acceptance
By signing below, the parties are agreeing to be bound by the covenants and obligations specified in this SOW and the
MSA terms and conditions found at: https:/Iwww.civicplus.cam/master-services-a..greemegt.
IN WITNESS WHEREOF, the parties have caused this SOW to be executed by their duly authorized representatives as of
the dates below.
Client
CivicPlus
By:
By:
Name:
Name:
Title:
Title
Date -
Date:
V. PD 06.01.2015-0048
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PRODUCTIVITY
Package Details
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CIVICOPTIMIZE
External Systems Integration — (CP)
SDK
CLI Tools - custom API h
CLI Tools - web or CDN h
Webhooks for Form Sub
Y Y Y Y
osting
mission
BASE STARTER
BUSINESS
ENTERPRISE
App Users
n/a
50
250
1,000
App User Submissions (monthly)
n/a
15,000
50,000
100,000
System Environments
3
unlimited
unlimited
unlimited
Citizen App Users
unlimited
unlimited
unlimited
unlimited
Custom Domain Name
included
included
Management Console
Y
Y
Y
Y
User Management
Y
Y
Y
Y
Analytics Dashboard
Y
Y
Y
Y
High -Availability Infrastructure
Y
Y
Y
Y
Create no -code forms, info pages
Y
Y
Y
Y
Deploy as FaaS
Y
Y
Y
Y
Generate and publish PWAs (Apps)
Y
Y
Y
Y
Generate form submission PDF
Y
Y
Y
Y
Offline mode
Y
Y
Y
Y
Active Directory Integration/ AuthO
Integration
I
Y
Y
HPE Content Manager Integration
Y
Y
Y
Power Automate Integration
Y
Y
Y
External Systems Integration -
Custom
N
y
Y
Y
External Systems Integration — (CP)
SDK
CLI Tools - custom API h
CLI Tools - web or CDN h
Webhooks for Form Sub
Y Y Y Y
osting
mission
N
Y
Y
Y
N
Y
Y
Y
osting
N
Y
Y
Y
N
Y
Y
Y
CivicOptimize Productivity Package Details • Page 1 of 1
Organization
Street Address
Address 2
Contact Information
.all documents must be returned: Master Service Agreement, Statement of Work, and Contact Information Sheet.
URL
City State Postal Code
CivicPlus provides telephone support for all trained clients from 7am —7pm Central Time, Monday -Friday (excluding holidays).
Emergency Support is provided on a 24/7/365 basis for representatives named by the Client. Client is responsible for
ensuring CivicPlus has current updates.
Emergency Contact & Mobile Phone
Email
Emergency Contact & Mobile Phone
Ext. Fax
Emergency Contact & Mobile Phone
Email
Billing Contact
E -Mail
Phone Ext.
Fax
Billing Address
Address 2
City State
Postal Cocke-
odeTax
TaxID #
Sales Tax Exempt #�
Billing Terms
Account Rep
Info Required on Invoice (PO or Job #)
Are you utilizing any external funding for your project (ex. FEMA, CARES): Y [ ] or N [ ]
Please list all external sources:
Contract Contact
Email
Phone
Ext. Fax
Project Contact
Email
Phone
Ext.
Fax
V. PD 06.01.2015-0048
Page 1 of 1
Service & License Renewal Agreement for LODI, CA
Services Renewal Agreement
Terms & Conditions
1. CivicPlus, LLC, d/b/a CivicPlus ("CivicPlus") will provide website support, maintenance and hosting for LODI, CA
("Client") that includes all functionality as defined in this agreement ("Agreement").
2. The terms and conditions of this Services Renewal Agreement are intended to continue those relevant terms of the
services agreement for services signed between the Client and CivicPlus
Billing & Payment Terms
3. Fees for CivicPlus Annual Support, Maintenance & Hosting services shall be invoiced on February 14 of Renewal Years, beginning
February 14, 2021.
4. If the Client's account exceeds 60 days past due, Support will be discontinued until the Client's account is made current. If the
Client's account exceeds 90 days past due, Annual Support, Maintenance & Hosting will be discontinued until the Client's
account is made current. Client will be given 30 days notice prior to discontinuation of services for non-payment.
5. The Client will be invoiced electronically through email. Upon request CivicPlus will mail invoices and the Client will be charged
a $5.00 convenience fee.
6. Provided the Client's account is current, at any time the Client may request an electronic copy of the website graphic designs,
the page content, all module content, all importable/exportable data, and all archived information ("Customer Content"). Client
agrees to pay $250 per completed request.
7. Client acknowledges and agrees that certain services for which Client is contracting hereunder may be rendered by or with third -
party providers under contract with CivicPlus.
Agreement Renewal
8. This Agreement term extends the original services agreement for another year.
9. Either party may terminate the Annual Support, Maintenance & Hosting Agreement at the end of the contract term by providing
the other party with 60 days written notice, prior to the contract renewal date.
10. In the event that neither party gives 60 days notice prior to the end of the initial or any subsequent term, this Agreement will
automatically renew for an additional contract term.
11. In the event of early termination of this Agreement by the Client, full payment of the remainder of the contract is due within 15
days of termination.
12. Each year this Agreement is in effect, a technology investment and benefit fee of 5 percent (%) of the total Annual Support,
Maintenance & Hosting costs will be applied.
Support
13. CivicPlus will provide unlimited telephone support Monday -Friday, 7:00 am — 7:00 pm (Central Time) excluding holidays, for all
trained Client staff. Emergency Support is provided on a 24/7/365 basis for emergency contacts named by the Client. Client is
responsible for providing CivicPlus with contact updates
14. Support includes providing technical support of the CivicEngage software, application support (pages and modules), and
technical maintenance of Client's website. Client may request, at any time, additional page design, graphic design, user training,
site modification, and custom programming to be contracted separately for an additionalfee
15. During the period of this Agreement and subsequent annual renewals, CivicPlus warrants that it will, without additional charge
to the Client, take action to correct any problems or defects discovered in the CivicEngage software and reported to CivicPlus
by the Client, such warranty to include ongoing maintenance upgrades and technical error correction.
Page 1 of 3
CivicPlus • 302 S. 4'^ Street, Suite 500 • Manhattan, KS 66502 • www.CivicPlus.com
Toll Free 888-228-2233 • Accounting Ext. 291 • Support Ext. 307 • Fax 785-587-8951
Cp Service & License Renewal Agreement for LODI, CA
16. CivicPlus provides online website statistics software at no extra charge. If Client desires to use other website statistic software,
CivicPlus will provide the necessary log file access.
Intellectual Property, Ownership & Content Responsibility
17. Client owns the Customer Content, defined as website graphic designs, webpage or software content, module content,
importable/exportable data, and archived information. Client will not own the CivicEngage software or its associated
applications and modules.
18. Client assumes full responsibility for website content maintenance and content administration. Client, not CivicPlus, shall have
sole responsibility for the accuracy, quality, integrity, legality, reliability, appropriateness, and intellectual property ownership or
right to use of all Customer Content.
19. Client shall not (i) license, sublicense, sell, resell, transfer, assign, distribute or otherwise commercially exploit or make
available to any third party the CivicEngage software in any way; (ii) modify or make derivative works based upon the
CivicEngage software; (iii) create Internet "links" to the CivicEngage software or "frame" or "mirror' any GCMS® administrative
access on any other server or wireless or Internet -based device; or (iv) reverse engineer or access the CivicEngage software
in order to (a) build a competitive product or service, (b) build a product using similar ideas, features, functions or graphics of
the CivicEngage software, or (c) copy any ideas, features, functions or graphics of the CivicEngage software.
20. The CivicPlus name, the CivicPlus logo, and the product and module names associated with the CivicEngage software
are trademarks of CivicPlus, and no right or license is granted to usethem.
Taxes
21. It is CivicPlus' policy to pass through sales tax in those jurisdictions where such tax is required. If the Client is tax-exempt, the
Client must provide CivicPlus proof of their tax-exempt status, within fifteen (15) days of contract signing, and this agreement
will not be taxed. If the Client's state taxation laws change, the Client will begin to be charged sales tax in accordance with their
jurisdiction's tax requirements and CivicPlus has the right to collect payment from the Client for past due taxes.
Acceptance
We, the undersigned, agreeing to the conditions specified in this document, understand and authorize the provision of services outlined
in this Agreement.
Client
CivicPlus
Date
Date
Sign and E-mail the entire contract with exhibits to:
Contracts(a7CivicPIus. cam
We will e-mail a counter -signed copy of the contract back to you so we can begin your project.
CivicPlus does not require a physical copy of the contract, however, if you would like a physical
copy of the contract, mail one (1) copy of the contract with original signature to:
CivicPlus Contract Manager
302 S. 411 Street, Suite 500
Manhattan, KS 66502
Upon receipt of signed original, we will counter -sign and return the copy for your files.
CivicPlus • 302 S. 411 Street, Suite 500 • Manhattan, KS 66502 • www.CivicPlus.com Page 2 of 3
Toll Free 888-228-2233 • Accounting Ext. 291 • Support Ext. 307 • Fax 785-587-8951
CService & License Renewal Agreement for LODI, CA
Annual Support, Maintenance and Hosting Fee
2021 Total Annual Support, Maintenance and Hosting Fee
Effective February 14, 2021 through February 13, 2022
• Hosting & Support
• CivicMedia + 10GB Storage
• LDAP Annual Fee
• Subsite Annual Fee
• CivicSend
• Custom Mobile App
• SSL
• Website Recurring Redesign Annual Fee
• Additional SMS Subscribers (Block of 500)
Total Annual Support, Maintenance and Hosting Fee
live February 14, 2022 through February 13, 2023
• Hosting & Support
• CivicMedia + 10GB Storage
• LDAP Annual Fee
• Subsite Annual Fee
• CivicSend
• Custom Mobile App
• SSL
• Website Recurring Redesign Annual Fee
• Additional SMS Subscribers (Block of 500)
3 Total Annual Support, Maintenance and Hosting Fee
ctive February 14, 2023 through February 13, 2024
• Hosting & Support
• CivicMedia + 10G13 Storage
• LDAP Annual Fee
• Subsite Annual Fee
• CivicSend
• Custom Mobile App
• SSL
• Website Recurring Redesign Annual Fee
• Additional SMS Subscribers (Block of 500)
$9,197.00
$9,657.89
0,140.78
Annual Support, Maintenance & Hosting Service Include the Following:
Support
Maintenance of CivicPlus
Hosting
Application & Modules
7 a.m. — 7 p.m. (CST) Monday — Friday
Install Service Patches for OS
DNS Consulting &
(excluding holidays)
Maintenance
24/7 Emergency Support
Fixes
Monitor Bandwidth -Router Traffic
Dedicated Support Personnel
Improvements
Redundant ISP
4 -hour Response During Normal Hours
Integration
Redundant Cooling
Usability Improvements
Testing
Diesel Powered Generator
Integration New & Upgraded Services
Development
Daily Tape Backup
Proactive Support for Updates & Fixes
Usage License
Intrusion Detection & Prevention
Online Training Manuals
Upgrades
Antivirus Protection
Monthly Newsletters
Upgrade Hardware
Routine Follow-up Check -ins
Shared Web/SQL Server
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CivicPlus • 302 S. 4'h Street, Suite 500 • Manhattan, KS 66502 • www.CivicPlus.com
Toll Free 888-228-2233 • Accounting Ext. 291 • Support Ext. 307 • Fax 785-587-8951
RESOLUTION NO. 2021-28
A RESOLUTION OF THE LODI CITY COUNCIL AUTHORIZING THE
CITY MANAGER TO EXECUTE AMENDMENT 2 TO THE PROFESSIONAL
SERVICES AGREEMENT WITH CIVICPLUS, OF MANHATTAN, KANSAS,
EXTENDING TERM AND INCLUDING ADDITIONAL WEB AND ONLINE SERVICES
------------------------------------------------------------------------
------------------------------------------------------------------------
WHEREAS, with the current pandemic, the City needs to modernize its approach to
interacting with citizens; and
WHEREAS, in February 2018 the City entered into a three-year Professional Services
Agreement with CivicPlus for the redesign, development, and hosting of the City's website; and
WHEREAS, CivicPlus is offering a new module, CivicOptimize, to add to the current
service, CivicEngage. This service will allow the City the ability to put the majority of the PDF
forms and applications online as fillable webpages. This will give customers ability to submit
applications securely through the City's website; and
WHEREAS, Civic Optimize will integrate with the content management system,
CivicEngage, that currently powers the City's website and Intranet; and
WHEREAS, Amendment No. 2 extends the current Professional Services Agreement for
an additional three years and adds the CivicOptimize module to the hosted service.
CivicEngage, the City's current service level, will be billed in three annual installments starting in
February 2021 for $9,197 in year one; $9,657.89 for year two; and $10,140.78 for year three.
The new CivicOptimize contract will be billed annually, year one for $19,565.17 will include
setup fees and training; year two will be billed $16,000.00; and if the City chooses to auto renew
the service, the cost will be subject to a 5% increase for year three, $16,800.00.
NOW, THEREFORE, BE IT RESOLVED that the Lodi City Council does hereby
authorize the City Manager to execute Amendment 2 to the Professional Services Agreement
for website services with CivicPlus, of Manhattan, Kansas, extending the term for an additional
three years and including additional web and online services, in the amount of $81,360.84; and
BE IT FURTHER RESOLVED, pursuant to Section 6.3q of the City Council Protocol
Manual (adopted 11/6/19, Resolution No. 2019-223), the City Attorney is hereby authorized to
make minor revisions to the above -referenced document(s) that do not alter the compensation or
term, and to make clerical corrections as necessary.
Dated: February 3, 2021
I hereby certify that Resolution No. 2021-28 was passed and adopted by the City Council of the
City of Lodi in a regular meeting held February 3, 2021 by the following vote:
AYES: COUNCIL MEMBERS — Chandler, Hothi, Khan, Kuehne, and Mayor Nakanishi
NOES: COUNCIL MEMBERS — None
ABSENT: COUNCIL MEMBERS — None
ABSTAIN: COUNCIL MEMBERS — None
JENNIFE CUSMIR
City Clerk
2021-28