HomeMy WebLinkAboutResolutions - No. 2020-37RESOLUTION NO. 2020-37
A RESOLUTION OF THE LODI CITY COUNCIL AUTHORIZING THE
CITY MANAGER TO EXECUTE A CONFIRMATION UNDER SHARED
SERVICES AGREEMENT WITH NORTHERN CALIFORNIA POWER
AGENCY (NCPA) FOR AFTER HOUR ANSWERING SERVICES FOR
ELECTRIC UTILITY AND PUBLIC WORKS
WHEREAS, the after hour answering services for Lodi Electric Utility (LEU) and Public
Works are currently provided by a small company that provides call center and answering
services for local small businesses, including medical answering, building maintenance, and
customer service; and
WHEREAS, the existing contractor's lack of utility experience has created a number of
service problems for the utilities; and
WHEREAS, LEU is proposing to engage the services of CRC, a nationwide,
cooperatively owned and operated, 24/7 contact center and answering service provider who
specialize in utilities, including round-the-clock dispatch and customer care; and
WHEREAS, CRC's services are available to LEU under NCPA's Shared Services
Agreement approved by the City Council by Resolution No. 2016-162; and
WHEREAS, this project is in accordance with LEU's Strategic Plan to achieve and
maintain a high level of customer satisfaction rating.
NOW, THEREFORE, BE IT RESOLVED that the Lodi City Council does hereby
authorize the City Manager to execute a Confirmation under the Shared Services Agreement
with Northern California Power Agency, for after hour answering services from CRC, in an
amount not to exceed $154,480 for a period of two years from April 30, 2020 to April 30, 2022.
Dated: March 4, 2020
I hereby certify that Resolution No. 2020-37 was passed and adopted by the City
Council of the City of Lodi in a regular/special joint meeting held on March 4, 2020 by the
following vote:
AYES: COUNCIL MEMBERS — Chandler, Mounce, Nakanishi, and Mayor Kuehne
NOES: COUNCIL MEMBERS — None
ABSENT: COUNCIL MEMBERS — None
ABSTAIN: COUNCIL MEMBERS — None
PAMELA M. FARRIS
Assistant City Clerk
2020-37