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AGENDA TITLE:
MEETING DATE: August 5,2020
PREPARED BY: Fire Chief
Adopt Resolution Authorizing the City Manager to Execute a Memorandum of
Agreement Between the City of Lodi and the County of San Joaquin Regarding
Participation ln the San Joaquin County Unified Mass Notification System
RECOMMENDED ACTION Adopt resolution authorizing the City Manager to execute a
Memorandum of Agreement (MOA) between the City of Lodi, and
the County of San Joaquin regarding participation in the San
Joaquin County Unified Mass Notification System (MNS).
BACKGROUND IN FORMATION The purpose of the MOA is to establish mutually agreeable
guidelines for allowing the City access to, and use of the County
MNS system.
ln 2019 San Joaquin County (SJC) obtained funding through the Homeland Security Grant Program to
secure the Everbridge System service through July 30, 2021. The Everbridge System is an information
delivery system intended to provide sufficient early warning in the event of an emergency and to deliver
actionable information intended to enhance public safety. The purchase of this system was intended to
strengthen the County's capability of maintaining effective, interoperable means of rapidly disseminating
critical emergency information to those who live, work, or visit anywhere in San Joaquin County.
The term of the MOA will remain in force and effect until end of current contract, or until such time as: (a)
grant funding for the County MNS is reduced or discontinued; (b) the Everbridge System is no longer
used as the emergency notification system for the County and a replacement approved by Parties is not
found; (c) either Party provides sixty (60) days'written notification that they desire to terminate the MOA
and withdraw from participation in MNS; or (d) either Party provides written notification of a violation of
the terms of the MOA and/orthe Policy and the other Party does not cure the violation within ten (10)
days.
The County will continue to pursue additional grant funding for the sustainment of the project beyond July
30,2021. As long as grant funds continue to fund the total costs of the Everbridge System, the County
will make this service available to all participating cities within the County at no additional cost. lf the
grant funding should discontinue, the County will provide the City of Lodi with the proportional cost of
continuing to utilize the Everbridge System, and the City will have thirty (30) days in which to notify the
County of its intent to participate. lf the City elects to continue, the MOA will remain in place, and the
County will bill the City for its proportional share. lf the City declines to participate, the MOA will terminate
at the conclusion of the thirty (30) day period.
APPROVED
Manager
Staff recommends that the City Council authorize the City Manager to execute the Memorandum of
Agreement between the City of Lodi and the County of San Joaquin regarding the participation in the San
Joaquin County Unified Mass Notification System.
FISCAL IMPAGT:There is no cost to the City
FUNDING AVAILABLE:Grant Funding
Gene Fire Chief
Attachment
1
MEMORANDUM OF AGREEMENT BETWEEN THE
COUNTY OF SAN JOAQUIN AND THE CITY OF _______________
REGARDING PARTICIPATION IN THE
SAN JOAQUIN COUNTY UNIFIED MASS NOTIFICATION SYSTEM
THIS MEMORANDUM OF AGREEMENT (“MOA”) is made and entered into this ______
day of __________, 2020, by and between the County of San Joaquin, acting by and
through its Office of Emergency Services (“County OES”), and the City of ____________,
acting by and through its [title/name] (“City”). County OES and the City may be
referred to collectively as “Parties,” or in the singular as “Party,” as the context requires.
RECITALS
The OES and the City have entered into this operational MOA with reference to the
following facts and circumstances:
WHEREAS, recent catastrophic disasters throughout California have highlighted
inconsistencies among various alert and warning programs across the State; and
WHEREAS, a single, unified, consistent countywide alert system is considered the best
practice for emergency preparedness, communication and response; and
WHEREAS, through funding made available by the Homeland Security Grant Program
(“HSGP”) and coordinated through the County Information Systems Department, County
OES purchased one year of Everbridge Emergency Notification System services (the
“Everbridge System”) to serve as an integral component of the San Joaquin County
Unified Mass Notification System (“County MNS”); and
WHEREAS, the Everbridge System is an information delivery system intended to provide
sufficient early warning in the event of an emergency and to deliver actionable information
intended to enhance public safety; and
WHEREAS, the purchase of the Everbridge System was intended to strengthen the
County’s capability of maintaining an effective, interoperable means of rapidly
disseminating critical emergency information to those who live, work or visit anywhere in
San Joaquin County; and
WHEREAS, the Everbridge System operates through an internet portal supported and
provided by the vendor, maintaining two Network Operations Centers (NOC’s) with built
in redundancy and geographic diversification, and providing 24-hour technical support,
seven days-a-week; and
WHEREAS, the Everbridge System allows for high speed delivery of alerts and
notifications using multiple messaging formats including voice messages to landline,
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SAN JOAQUIN COUNTY UNIFIED MASS NOTIFICATION SYSTEM MOA
mobile and VoIP phones, TTY/TDD messages to enabled hardline phones, and text
messages to email accounts and/or via SMS to enabled mobile devices; and
WHEREAS, the County MNS is intended as a shared resource for all cities in the County,
each of which is expected to execute a similar operational MOA with the County.
NOW, THEREFORE, in consideration of the mutual promises contained herein, the
Parties hereby agree as follows:
1. PURPOSE
The purpose of this MOA is to establish mutually agreeable guidelines for allowing the
City access to and use of the County MNS system.
2. DESCRIPTION OF RESPONSIBILITIES
Access to and use of the County MNS will be governed by the San Joaquin County Unified
Mass Notification System Policy (“Policy”), attached hereto as Exhibit A and incorporated
by reference herein. The Parties agree to comply with all terms of use as described Policy.
3. TERM; TERMINATION
This MOA shall be effective when it is signed by both Parties. This MOA will remain in
force and effect until [end of current contract?] , or until such time as: (a) grant funding
for the County MNS is reduced or discontinued; (b) the Everbridge System is no longer
used as the emergency notification system for the County and a replacement approved
by Parties is not found; (c) either Party provides sixty (60) days’ written notification that
they desire to terminate the MOA and withdraw from participation in MNS; or (d) either
Party provides written notification of a violation of the terms of the MOA and/or the Policy
and the other Party does not cure the violation within ten (10) days.
The term and scope of this MOA is not dependent upon the execution or existence of
any other agreement between the County and the City, nor the terms of any such
agreement, nor the termination of any such agreement.
4. NOTICE
Any communication required during the term of this MOA, including, without limitation,
notice of termination, shall be deemed given when placed in the United States Mail,
postage prepaid, and addressed as follows:
Notice to OES: San Joaquin County
Office of Emergency Services
ATTN: Director, Emergency Operations
2101 E. Earhart Ave, Suite 300
Stockton, CA 95206
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SAN JOAQUIN COUNTY UNIFIED MASS NOTIFICATION SYSTEM MOA
Notice to the City: _____________________
Title, Department, Agency
Address
City, CA, Zip
Any Party who desires to change its address for notice may do so by giving notice as
described above.
5. PAYMENT FOR SERVICES
The funding obtained by the County was sufficient to purchase Everbridge System service
and support through July 30, 2021. The County will continue to pursue additional grant
funding for sustainment of the project beyond this date. So long as grant funds continue
to fund the total costs of the Everbridge System, County will make this service available
to all participating cities within the County at no cost.
Notwithstanding any other provision of this MOA, in the event that grant funding for the
County MNS is reduced or discontinued, the County reserves the right to continue its
operation. County will provide City with the proportional cost of continuing to utilize the
Everbridge System, and City will have thirty (30) days in which to notify the County of its
intent to participate. If the City elects to continue, the MOA will remain in place, and the
County will bill the City for its proportional share. If the City declines to participate, the
MOA will terminate at the conclusion of the thirty (30) day period, and the County will
retain its ability to utilize the County MNS as allowed under the Everbridge System.
Proportional share will be population based.
6. ADMINISTRATION
For purposes of ongoing administration, a San Joaquin County MNS Advisory Committee
shall be created with a representative from each agency represented through an agreed
upon MOU, chaired by a designated member of the County Office of Emergency
Services. City shall designate a representative to the Advisory Committee as a standing
member with authority to represent the City on matters related to use of the County MNS.
The Advisory Committee shall meet on a semi-annual basis, or more often as needed, to
establish bylaws, coordinate ongoing administration, training, public outreach,
modification to policies and guidelines, and other issues related to the County MNS.
Recommendations for substantive changes to the MOA and/or the Policy shall be
submitted to the San Joaquin County Disaster Council for approval.
7. PERSONNEL MATTERS
In the performance of any of the services under this MOA, each of the Parties’ employees
shall act as independent contractors or operators (whichever is applicable to the
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SAN JOAQUIN COUNTY UNIFIED MASS NOTIFICATION SYSTEM MOA
government agency) in relation to the other Party and its employees. Each Party shall
assume responsibility for all personnel costs for its respective employees.
8. NO JOINT VENTURE
This MOA shall not create between the Parties a joint venture, partnership, or any other
relationship of association. Except as the Parties may specify in writing, neither Party
shall have authority, express or implied, to act on behalf of the other Party in any capacity
whatsoever as an agent. Neither Party shall have any authority, express or implied,
pursuant to this MOA, to bind the other Party to any obligation whatsoever.
9. INDEMNITY
County shall assume responsibility and liability for, and the County shall indemnify,
defend and hold harmless the City, its agents, officers and employees from and against,
any and all liabilities, obligations, losses, damages, penalties, fines, claims, actions, suits,
costs and expenses and disbursements (including legal fees and expenses) of any kind
and nature imposed in, asserted against, incurred or suffered by the City, its agents,
officers or employees by reason of damage, loss or injury (including death) of any kind or
nature whatsoever to persons or property caused by or in any way relating to or arising
out of any negligent act or action, or any neglect, omission or failure to act when under a
duty to act on the part of the County or any of its agents, officers or employees in its or
their performance of services hereunder.
City shall assume responsibility and liability for, and the City shall indemnify, defend and
hold harmless the County, its agents, officers and employees from and against, any and
all liabilities, obligations, losses, damages, penalties, fines, claims, actions, suits, costs
and expenses and disbursements (including legal fees and expenses) of any kind and
nature imposed in, asserted against, incurred or suffered by the County or its agents,
officers or employees by reason of damage, loss or injury (including death) of any kind or
nature whatsoever to persons or property caused by or in any way relating to or arising
out of any negligent act or action, or any neglect, omission or failure to act when under a
duty to act on the part of the City or any of its agents, officers or employees in its or their
performance of services hereunder.
The provisions contained herein include any violation of applicable law, ordinance,
regulation, or rule, including where the claim, loss, damage, charge or expense was
caused by deliberate, willful, or criminal acts of the County or the City, or any of their
agents, officers, or employees in its or their performance hereunder.
It is the intent of the Parties that, where negligence is determined to have been
contributory, principles of comparative fault will be followed and each Party shall bear the
proportionate costs of any loss, damage, expense, and liability attributable to the Party’s
negligence.
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SAN JOAQUIN COUNTY UNIFIED MASS NOTIFICATION SYSTEM MOA
The Parties shall notify the other Party of any claims, administrative actions or legal
actions with respect to any of the matters described in this MOA. The Parties shall
cooperate in the defense of such actions brought by others with respect to the matters
covered in this indemnity provision. Nothing set forth in this MOA shall establish a
standard of care for, or create any legal rights in, any person not a party to this MOA.
The indemnity provisions of this MOA shall survive the termination of this MOA such that
any incident and/or cause of action that arises during the term of this MOA shall be
covered by the indemnity provisions in this Section 9.
10. NON-WAIVER
Waiver of any breach of, or default under, this MOA shall not constitute a continuing
waiver or a waiver of any subsequent breach either of the same or of another provision
of this MOA.
11. ENTIRE AGREEMENT; MODIFICATION
This MOA contains all of the terms and conditions as agreed upon by the Parties, and
supersedes any and all oral or written communications by and between the Parties.
No waiver, alteration, or modification of this MOA shall be valid unless it is made in writing
and signed by the Parties. In the event of a conflict between this MOA and any other
agreement or understanding executed by the Parties subsequent to the commencement
of this MOA, the terms of this MOA shall prevail and be controlling unless such other
agreement expressly provides to the contrary.
12. ASSIGNMENT PROHIBITED
No Party may assign any right or obligation pursuant to this MOA. Any attempt or
purported assignment of any right or obligation pursuant to this MOA shall be void and of
no effect.
13. SEVERABILITY
If any term, covenant, or condition of this MOA is held to by a court of competent
jurisdiction to be invalid, the remainder of this MOA shall remain in full force and effect.
14. GOVERNING LAW AND VENUE
The interpretation and enforcement of this MOA shall be governed by the laws of the
State of California. Venue for any legal action pertaining to this MOA shall be the Stockton
Branch of the San Joaquin County Superior Court.
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SAN JOAQUIN COUNTY UNIFIED MASS NOTIFICATION SYSTEM MOA
15. COUNTERPARTS
This MOA may be executed in one or more counterparts, each of which shall be deemed
an original, but all of which together shall constitute but one and the same instrument.
16. CAPTIONS
The headings or captions contained in this MOA are for identification purposes only and
shall have no effect upon the construction or interpretation of this MOA.
17. AMBIGUITIES
The Parties have each carefully reviewed this MOA and have agreed to each term of
this MOA. No ambiguity shall be presumed to be construed against either Party.
18. INTERPRETATION OF MOA
By entering into this MOA, the Parties do not intend to violate or cause a violation of the
terms of collective bargaining or other labor agreements to which either may be a party,
nor the policies, rules or regulations governing the employees of either Party. If any
provision of this MOA is inconsistent with such collective bargaining or other labor
agreements, or with such policies, rules, or regulations, then the applicable provisions of
such collective bargaining or other labor agreements, and such policies, rules, or
regulations shall take precedence for purposes of the construction and interpretation of
this MOA.
19. INTEGRATION
This MOA embodies the entire agreement of the Parties in relation to the scope of
matters covered by this MOA, and no other agreement or understanding verbal or
otherwise, exists between the Parties.
20. INSURANCE
The Parties agree to procure and maintain such policies of general liability and other
insurance (including self-insurance) as shall be necessary to insure against any claim or
claims for damages arising in connection with the performance of their respective duties
under this MOA. Certificates evidencing said insurance policies shall be exchanged by
the Parties as soon as practical or upon request of either Party.
21. AUTHORITY
The persons executing this MOA have the capacity and are authorized to execute this
MOA as the representatives of their respective Party, and to bind their respective Party
to the terms of this MOA.
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SAN JOAQUIN COUNTY UNIFIED MASS NOTIFICATION SYSTEM MOA
IN WITNESS WHEREOF, the Parties hereto by their duly authorized representatives
have executed and delivered this Agreement as of the effective date.
COUNTY OF SAN JOAQUIN, CITY OF___________________
By: _____________________________ By: ____________________________
Shellie Lima
Director Emergency Operations City Signature Block
Office of Emergency Services
Approved as to Form: Approved as to Form:
Office of the County Counsel Office of the City Attorney
By: _______________________
Jason R. Morrish
Deputy County Counsel
Office of Emergency Services
San Joaquin County Unified Mass Notification System
DRAFT POLICY
Policy:
This policy establishes appropriate use of the San Joaquin County Unified Mass
Notification System (San Joaquin County Alert Network) hereinafter referred to as “SJ
Alert.” This policy applies to San Joaquin County and the Cities participating with San
Joaquin County in the Alert Advisory Committee.
The San Joaquin County Unified Mass Notification service, SJ Alert, will be the system
designated for mass notification under this policy. SJ Alert provides the ability to send
voice notifications to a landline, mobile, and VoIP phones; SMS text messages mobile
phones; TTY/TDD messages to such devices; fax messages to fax machines; and
emails to email accounts. Additionally, SJ Alert provides the ability to disseminate
messages using the federal Integrated Public Alert and Warning System (IPAWS) and
associated capabilities, including Wireless Emergency Alerts (WEA), the Emergency
Alert System (EAS), and other systems.
Participants agree that SJ Alert can be used as a public alerting tool under two
scenarios:
(1) When an incident threatens life or property in San Joaquin County, participants
can use SJ Alert to disseminate protective action instructions to affected county
residents and visitors.
(2) To distribute non-urgent information to community members who have opted into
receiving such messages based upon an opt-in key word or through SJReady opt-
in.
Purpose:
This policy establishes guidelines for the use of SJ Alert to disseminate protective
action instructions to affected populations during emergencies and to disseminate all
other kinds of messages to community members who have opted into receiving such
messages.
Definitions:
1. Participating Agency: Participating Agencies include the San Joaquin County
Sheriff’s Office, Office of Emergency Services, and any other County or City
agency that has been authorized by the County of San Joaquin to access and
use the SJ Alert system.
2. System Administrator: Each Agency’s System Administrator is responsible for
ensuring the Agency adheres to the established policies and guidelines for the
use of the SJ Alert system. Annually, the System Administrator shall provide the
San Joaquin County Office of Emergency Services, in writing, the names of those
personnel who are authorized by the Agency to activate the SJ Alert system.
3. Authorized User: A person who has received proper training in the use of the SJ
Alert service and has been authorized to access the system in a capacity
designated by their System Administrator.
4. Dispatcher: An authorized user in the SJ Alert system who is authorized to send
notifications to designated persons or groups falling within the user’s hierarchal
level of authorization, as detailed in this policy. A Dispatcher does not have
administrative permissions.
5. Group Manager: An authorized user in the SJ Alert system who is authorized to
access the system for the purpose of adding and/or editing user information and
groups within their assigned group. A Group Manager also has full message
sender permissions.
6. Mass Notification System (SJ Alert): A system capable of broadcasting
messages to large numbers of people through multiple devices including
landline, mobile and VoIP telephone, electronic mail, facsimile, and TTY/TDD.
7. The Integrated Public Alert and Warning System (IPAWS): Part of a National
Initiative under Executive Order 13407 to develop an effective, reliable,
integrated, flexible, and comprehensive system to alert and warn the American
people. IPAWS provides alerting authorities the capability to send a single
message over multiple communication pathways, which include:
• Emergency Alert System (EAS)
• Wireless Emergency Alerts (WEA)
• National Oceanic and Atmospheric Administration (NOAA) All-Hazards
Weather Radio
• Other Future Technologies
8. Emergency condition: A situation that poses a substantial threat to the health
and welfare of community members, requiring those individuals to take
immediate protective action.
9. Non-emergency condition: A situation in which there is a need to notify the
public; however, such notification does not contain protective action instructions.
10. Voluntary “Opt-In”: The process in which community members within San
Joaquin County and Cities may sign up their communication devices to receive
non-emergency notifications and/or provide additional contact information to
ensure that they receive notifications sent via SJ Alert.
11. Internal Notification: Internal communications, such as responder call-outs, to
agency-designated internal notification groups.
12. Contacts: An employee or volunteer of the County or participating City who may
be included in internal Notification Groups.
13. Community member: Member of the general public who may receive
emergency messages and who may opt-in to receive non-emergency messages.
SJ Alert Advisory Committee:
The SJ Alert Advisory Committee is a County-wide organization composed of
participating City and County Agency Representatives. Maintained and led by the San
Joaquin County System Administrator via the Office of Emergency Services, the SJ
Alert Advisory Committee shall meet semi-annually to conduct after-action reviews of
the system usage, coordinate ongoing administration, training, public outreach,
modifications to policies and guidelines, or other issues related to SJ Alert. All
recommendations for substantive changes to the SJ Alert use policy shall be
submitted to the Disaster Council for approval.
General:
1. System access and authorization to send broadcasts shall be the responsibility of
the San Joaquin County Office of Emergency Services and designated SJ Alert
agencies in each participating City.
2. SJ Alert can be used as a public alerting tool when an incident threatens life or
property in San Joaquin County, in order to disseminate protective action
instructions to the affected county residents and visitors; and to distribute
information only to community members who have opted into receiving such
messages.
3. For each message sent using SJ Alert, the agency sending the message shall be
responsible for managing the questions, comments, or concerns arising from the
message. To this end, each message sent through SJ Alert shall include sources
of additional information.
4. The SJ Alert Advisory Committee is established with representatives from the San
Joaquin County Office of Emergency Services, County Agencies, and participating
City representatives, designated by their jurisdictions.
5. The Common Alerting Protocol (CAP) is an international public alerting standard
required for IPAWS messages. All emergency messages distributed through SJ
Alert shall be formatted using CAP, whether or not IPAWS is used to disseminate
the message.
Emergency Uses:
1. The San Joaquin County Office of Emergency Services or authorized
representatives of Participating Agencies will be responsible for the use of SJ Alert
for emergency notifications that are to be broadcast within the geographic
boundaries of the sending agency.
2. Emergency use covers incidents that threaten life or property in San Joaquin
County, for which responders need affected community members to take
protective action(s). In all cases, emergency messages should be delivered
proactively.
3. The nature of the incident and directions from authorized public safety officials will
dictate the specific protective action instructions for the given incident or event.
Based on CAP, examples of protective action instructions may include:
a. Shelter - Shelter in place
b. Evacuate - Relocate as instructed
c. Prepare - Make preparations
d. Execute - Execute a pre-planned activity
e. Avoid - Avoid the hazard
f. Monitor - Attend to information sources
g. All clear - The event no longer poses a threat or concern
4. When a jurisdiction’s public safety officials issue protective action instructions to
the community, the jurisdiction’s SJ Alert System Administrator will determine
whether SJ Alert should be activated to disseminate those instructions.
5. The jurisdiction’s SJ Alert System Administrator may designate Authorized Users
in the jurisdiction with pre-approval to disseminate emergency messages using SJ
Alert.
6. Emergency notifications can be sent to all County residents and visitors, to single
or multiple Cities, or a select group of residents and visitors falling into a geo-
targeted area.
1. Emergency messages should be sent in the most targeted manner possible
in order to avoid alerting fatigue of unaffected members of the public.
2. Non-emergency messages (which do not contain protective action
instructions) may also be sent during incidents/events. Non-emergency
messages are intended to keep interested community members informed
about a response to high-profile events. Community members need to opt-
in to receive these messages. See Non-Emergency Uses for details.
Cross-Jurisdiction Messages
1. The San Joaquin County Office of Emergency Services will be responsible for the
use of SJ Alert for any emergency messages to multiple jurisdictions within the
county.
2. It is the responsibility of the San Joaquin County Office of Emergency Services to
approve and distribute SJ Alert emergency notifications disseminated to an area
encompassing the geographic boundaries of more than one local agency. Any
participating agency identifying a need to provide an emergency notification to the
public with a reasonable belief the incident may likely impact neighboring
jurisdictions shall notify the San Joaquin County Office of Emergency Services to
request the notification be broadcast to all potentially-impacted areas.
3. An exception to this requirement is made for incidents in which public safety
officials from the alerting agency believe that any delay in broadcasting the alert
notification would pose an undue risk to life and/or property. In this case, as soon
as reasonably possible, any participating agency broadcasting an alert notification
outside of the geographic boundaries of their city shall notify San Joaquin County
OES and the Public Safety Answering Point (PSAP) of any neighboring
jurisdictions impacted by the emergency notifications.
Non-Participating Agencies
1. Agencies not participating in SJ Alert may request that the San Joaquin County
Office of Emergency Services use the system to distribute emergency notifications
to the public on their behalf.
a. Upon review of the circumstances surrounding the request, the Director of
Emergency Operations, or his/her delegate(s), will have final authority to
approve or deny any request for emergency broadcast from a non-
participating agency.
b. Requests for non-emergency use of the SJ Alert system shall not be
accepted from non-participating agencies.
IPAWS Messages
1. A certain subset of emergency messages will meet the standards for delivery
through IPAWS:
• IPAWS messages are to be issued only for extreme or severe hazards.
• The hazard must have happened or be likely to happen.
• IPAWS messages must contain protective action instructions that recipients
must follow within 1 hour in order to reduce their vulnerability to an
imminent threat.
2. The San Joaquin County Office of Emergency Services will be responsible for use
of SJ Alert for any IPAWS activations.
3. Any IPAWS activation request must be approved by the San Joaquin County
Director of Emergency Operations, or his or her delegate(s), whether the request
comes from a participating agency or a non-participating agency.
Non-Emergency Uses:
1. The San Joaquin County Office of Emergency Services or authorized City System
Administrators will be responsible for the use of SJ Alert for non-emergency uses.
2. The primary distinction between emergency and non-emergency messages is that
non-emergency messages do not contain protective action instructions for
the message recipient to follow. Non-emergency notifications are primarily
intended for the dissemination of government or utility-related program
information. The urgency, hazards, and topics of non-emergency messages will
vary widely, and may include:
a. Missing person notifications
b. Non-emergency weather alerts
c. Traffic problems
d. Parking restrictions
e. Street closures
f. Water system issues
g. Significant police or fire activity
h. Public health concerns
i. Crime information
j. Notifications to update residents on important programs or special events
This list is not intended to be all-inclusive; however, use of SJ Alert for the
dissemination of the following types of messages is strictly prohibited:
a. Any message of a commercial nature
b. Advertising or solicitations
c. Any message of a political nature
d. Any non-official business (e.g., articles, sales, retirement announcements,
etc.)
3. SJ Alert may be used to disseminate non-emergency information only to
community members who have opted-in to receive this information.
4. Each authorized System Administrator is responsible for determining the non-
emergency (opt-in) messaging groups that their jurisdiction will make available to
community members.
5. Non-emergency notifications will generally be restricted to between the hours of
9:00 AM and 8:00 PM unless circumstances require the message to be sent
outside of that time frame.
6. Multiple non-emergency notifications on the same subject matter or within a short
time frame shall be avoided so as to avoid notification fatigue among message
recipients.
Internal Notifications:
The SJ Alert system is capable of disseminating notifications to predetermined internal
employee/volunteer groups and allows recipients to confirm receipt of the notification.
These communications may include:
a. Responder call-outs
b. Mission-critical information
c. Response updates and/or cancellations
2. Authorized System Administrators are responsible for establishing the internal
contact groups used by their agency. This includes inputting and maintaining
associated contact information to ensure it is current and accurate.
Coordination of Notification Systems:
Certain situations will require coordinated use of SJ Alert across departments within
San Joaquin County and its participating cities. All County departments and cities or
other organizations outside the San Joaquin County Office of Emergency Services will
be required to sign a Memorandum of Agreement (MOA) governing the use and
cooperative sharing of the SJ Alert resource.
In addition to the San Joaquin County Office of Emergency Services and authorized and
trained County PSAP-911 Communications departments, the following is a non-exclusive
listing of the types of organizations that may be granted access to the SJ Alert system
upon executing the Memorandum of Understanding with the County.
• San Joaquin County Departments
• Cities in San Joaquin County
• Public utilities operating in San Joaquin County
• Special Districts operating in San Joaquin County
• Other public offices as approved by the San Joaquin County Office of Emergency
Services.
All people responsible for disseminating messages in the SJ Alert System must take into
consideration the importance of message coordination, resource sharing, and the need
to minimize public alerting fatigue in response to the overuse of the system.
The needs of San Joaquin County and other authorized SJ Alert system users may differ.
In such situations, it is important that the use of SJ Alert is coordinated so as to eliminate
multiple messages with the same or similar content and to eliminate conflicting messages.
All participating agencies will work to eliminate conflicting, confusing or duplicative
messages from being sent.
To ensure message consistency in the event the San Joaquin County Operational Area
Emergency Operations Center (EOC) and City EOC(s) are activated for the same event,
all SJ Alert emergency notifications will be coordinated through the Joint Information
Center (JIC) at the San Joaquin County Operational Area Emergency Operations Center
(EOC), and disseminated only after all stakeholders have collaborated and agreed upon
the information and objectives relative to the incident.
Privacy Policy:
It is the policy of the San Joaquin County Office of Emergency Services and each member
jurisdiction to preserve and protect the integrity and the privacy of personal data that is
collected for use with SJ Alert. Such data includes personal contact information, including
residence and business addresses, home phone numbers, work phone numbers, pager
numbers, cellular telephone numbers, TDD/TTY numbers, and text and e-mail addresses.
It is understood that the notification data contained within the SJ Alert service contains
proprietary information that is designated “for emergency use only” and that such data
may contain otherwise unpublished and unlisted telephone numbers provided by
residents who “opt-in” through the self-registration portal and are not to be disseminated.
No personal data will be disseminated or extracted from the master telephone number
and contact path table, which is a part of SJ Alert or reports produced by SJ Alert to be
used for any other purpose than mass notification.
Establishing and Maintaining SJ Alert Contact Information:
The database of contact information throughout the region will be established initially from
the public, published “White Pages” (residential) and “Yellow Pages” (business) phone
directory information.
The White Pages and Yellow Pages directory information will be updated quarterly.
Additionally, community members will be able to sign up through the SJ Alert “opt-in” web
page. This voluntary process allows people to provide additional contact information to
ensure that they receive desired notifications sent via SJ Alert. All contact information
uploaded into the SJ Alert database will be geocoded to the map data of San Joaquin
County and its Cities.
When registering for SJ Alert, community members will have the ability to opt-in to
receive certain types of non-emergency messages. Community members may establish
a profile for their location, such as when special needs exist or when oxygen is in use at
a location. Community members registering or loaded through white pages information
will not be able to opt-out of emergency notifications unless they verify they no longer
reside in the area.
It is the responsibility of the community member who signed up to maintain and make
changes to his or her contact information when moving or when contact information
changes. Periodic reminders may also be sent from an authorized agency to urge
community members to update their contact information.
Departments/organizations that collect and upload contact information for public and
internal contact groups into SJ Alert are responsible for maintaining that data.
Resolution of Issues or Disputes:
The resolution of any issues or disputes in the use of SJ Alert will be made to the SJ Alert
Advisory Committee for resolution, or if necessary, referred by the Chair to the Disaster
Council.
SJ Alert System Training:
No person or entity shall be able to activate and send an alert or notification to the
public except those who are authorized and approved in writing by the San Joaquin
County Office of Emergency Services. Such persons representing a City or County
Agency shall attend and be certified at all training required to become an authorized and
trained activator of the SJ Alert Mass Notification System. Any individual or agency who
is determined to have violated the policies and procedures governing the use of the SJ
Alert Mass Notification System is subject to removal from the list of authorized
users. Access:
It will be the responsibility of the Agency Group Manager to ensure staff users are
updated and modified periodically in the system. Participating Agency representatives
to the SJ Alert Advisory Committee will be responsible to identify authorized agency
group managers. The Office of Emergency Services, as the System Administrator will
assign Agency Group Managers for each participating agency.
RESOLUTTON NO. 2020-169
A RESOLUTION OF THE LODI CITY COUNCIL
AUTHORIZING THE CITY MANAGER TO EXECUTE A MEMORANDUM OF
AGREEMENT BETWEEN THE CITY OF LODI AND THE COUNTY OF
SAN JOAQUIN REGARDING PARTICIPATION IN THE SAN JOAQUIN
COUNTY UNIFIED MASS NOTIFICATION SYSTEM
WHEREAS, the purpose of the Memorandum of Agreement (MOA) is to establish mutually
agreeable guidelines for allowing the City access to, and use of the County MNS system; and
WHEREAS, San Joaquin County (SJC) obtained funding through the Homeland
Security Grant Program to secure the Everbridge System service through July 30, 2021.The
Everbridge System is an information delivery system intended to provide sufficient early
warning in the event of an emergency, and to deliver actionable information intended to
enhance public safety; and
WHEREAS, the term of the MOA will remain in force and effect until end of current
contract, or until such time as: (a) grant funding for the County MNS is reduced or
discontinued; (b) the Everbridge System is no longer used as the emergency notification
system for the County and a replacement approved by Parties is not found; (c) either Party
provides sixty (60) days' written notification that they desire to terminate the MOA and
withdraw from participation in MNS; or (d) either Party provides written notification of a
violation of the terms of the MOA and/or the Policy and the other Party does not cure the
violation within ten (10) days; and
WHEREAS, the County will continue to pursue additional grant funding for the
sustainment of the project beyond July 30, 2021. As long as grant funds continue to fund the
total costs of the Everbridge System, the County will make this service available to all
participating cities within the County at no additional cost. lf the grant funding should
discontinue, the County will provide the City of Lodi with the proportional cost of continuing
to utilize the Everbridge System, and the City will have thirty (30) days in which to notiñ7 the
County of its intent to participate. lf the City elects to continue, the MOA will remain in place,
and the County will bill the City for its proportional share. lf the City declines to participate,
the MOA will terminate at the conclusion of the thirty (30) day period.
NOW THEREFORE, BE ¡T RESOLVED that the Lodi City Councildoes hereby authorize
the City Manager to execute the ftíemorandum of ,\greement between the City of Lodi and the County
of San Joaquin regarding the participation in the San Joaquin County Unified Mass Notification System;
and
BE lT FURTHER RESOLVED, pursuant to Section 6.3q of the City Council Protocol
Manual (Res. No. 2019-223), the City Attorney is hereby authorized to make minor revisions to
the above-referenced document(s) that do not alter the compensation or term, and to make
clerical corrections as necessary.
3:1"=1==11n=1ti!:?2?2=====================================================
I hereby certify that Resolution No. 2020-169 was passed and adopted by the City Council
of the City of Lodi in a regular meeting held Augusl S, 2020 by the following vote:
AYES: COUNCIL MEMBERS - Chandler, Nakanishi, and Mayor Kuehne
NOES:
ABSENT:
ABSTAIN
COUNCIL MEMBERS - Mounce
COUNCIL MEMBERS - None
COUNCIL MEMBERS - None
NNI
City Clerk
2020-169
CUSMIR