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HomeMy WebLinkAboutAgenda Report - November 20, 2019 C-15AGENDA ITEM c-l 5 Crrv or Loor C ouNcrr, C otvtMUNICATIo N TM AGENDA TITLE: MEETING DATE: November 20,2019 PREPARED BY: Public Works Director Adopt Resolution Authorizing City Manager to Execute Agreement with Environmental Systems Research lnstitute, lnc., of Redlands, for Geographic lnformation System Software ($1 50,000) RECOMMENDED ACTION:Adopt resolution authorizing City Manager to execute agreement with Environmental Systems Research lnstitute, lnc., of Redlands, for geographic information system software, in the amount of $150,000. BACKGROUND INFORMATION: The City has been using Geographic lnformation System (GlS) software by Environmental Systems Research lnstitute, lnc. (ESRI) since 2010. Staff relies on the various ESRI software applications to perform mapping services that support both public and internal City uses. lnformation typically used by the public includes bus route and garbage pickup information, utility schematics, and information related to land use and zoning. lnternally, staff utilizes the mapping software to perform more complex functions that support the City's internal mapping and asset maintenance and management needs. The City's GIS software is currently under a three-year Small Municipal and County Enterprise License Agreement, which is set to expired on December 31, 2019. The license affords the City legal authority to use various ESRI software programs to support the City's geographic information system (GlS) needs. A list of the various software programs is reflected in Exhibit A. The license also provides the technical support needed to accommodate the City's GIS needs. Other benefits of the enterprise license include an annual subscription to ESRI Developer Network, Tier 1 Help Desk Support, virtual campus training, and a five percent discount on all individual commercially available instructor-led training classes. The agreement, if approved, has a term of three years, payable at $50,000 per year. The Electric, Water, and Wastewater utilities, the largest users of the ESRI products, will share this cost. Staff recommends authorizing City Manager to execute agreement with Environmental Systems Research lnstitute, lnc., of Redlands, for geographic information system software, in the amount of $150,000. FISCAL IMPAGT:The city will continue to realize savings in staffing and software licensing costs over the term of the contract. APPROVED: K:\WP\PROJECTS\MISC\clS\CESRI 201 I Renewal.doc \-^ anager 1111312019 Adopt Resolution Author¡zing City Manager to Execute Agreement with Environmental Systems Research lnstitute, lnc., of Redlands, for Geographic lnformation System Software ($1 50,000) November 20, 2019 Page2 FUNDING AVAILABLE: Funding has been lncluded in Fiscal Year 2019/20 budget as follows Electric Utility Fund Water Fund Wastewater Fund (50061500) - $16,000 (56052001) - $17,000 (53053001) - $17,000 Keys JCW DePutY citY Manaser/l +ãqÂ^JãA$Rlñ R {Þtc Xe4 W*L¿ì rrr(rt- nternal Services Director C Jeff Berkheimer Charles E. Swimley, Jr Electric Utility Director Public Works Director Prepared by Lyman Chang, Deputy PublicWorks Director/City Engineer cES/LC/tdb Attachment cc:Jeff Berkheimer, Electric Utility Director Benjamin Buecher, lnformation Technology Division Manager K:\WP\PROJECTS\À¡lSC\GlS\CESRI 201 I Renewal.doc 1116t2019 aesn' Environmental Systems Research lnstitute, lnc. 380 New York St Redlands, CA 92373-81 00 Phone: (909) 793-2853 Fax: (909) 307-3049 DUNS Number: 06-3134175 CAGECode: 0AMS3 ¡ To expedìte your order, please attach a copy of this quotatÍon to your purchase order. Quofe rs valid from: 10/28/2019 To: 1/26/2020 Quotation # Q400586 Date: October 28,2019 Customer # 352276 Gontract # City of Lodi lnternal Services 221 W Pine St Lodi, CA 95240-2019 | ATTENTION: Benjamin Buecher, PMP PHONE: (209) 333-5548 EMAIL: bbuecher@lodi.gov Unit Price $50,000.00 ¡HÊ sctÉNcÉ OF WIIERE^ Material Aty Term 168179 1 Year 1 Populations of 50,001 to 100,000 Small Government Term Enterprise License Agreement 168179 1 Year2 Populations of 50,001 to 100,000 Small Government Term Enterprise License Agreement 168179 I Year 3 Populations of 50,001 to 100,000 Small Government Term Enterprise L¡cense Agreement Total $50,000.00 $50,000.00 $50,000.00 $50,000.00 $50,000.00 Subtotal: Sales Tax: Estimated Shipping and Handling (2 Day Delivery): Contract Price Adiust: $150,000.00 $0.00 $0.00 $0.00 Total: $150,000.00 Esri mãy charge e fæ to cover expenses related to any customer requlrement to use a prcprletary vendor menegemênt, procuremenl, or invoice pþgEm. For questions contact: Sandi McDaniel Email: smcdaniel@esri.com Phone: (9 1 6) 4 48 -24 1 2 v20 58 x2058 The items on this quotation are subject to and governed by the terms of this quotation, the most current product specific scope of use document found at https://assets.esri.com/content/dam/esrisites/media/legal/product-specific-terms-of-use/e300.pdf, and your applicable signed agreement with Esri. lf no such agreement covers any item quoted, then Esri's standard terms and condilions found at https://go.esri.com/MAPS apply to your purchase of that item. Federal government entities and government prime contractors authorized under FAR 51 .1 may purchase under the terms of Esri's GSA Federal Supply Schedule. Supplemental terms and conditions found at https:/Å¡ruw.esri.com/en-us/legal/terms/state-supplemental apply to some state and local government purchases. All terms of this quotation will be incorporated into and become part of any additional agreement regarding Esri's offerings. Acceptance of this quotation is limited to the terms of this quotation. Esri objects to and expressly rejects any difierent or additional terms contained in any purchase order, offer, or confirmation sent to or to be sent by buyer. Unless prohibited by law, the quotation information is confidential and may not be copied or released other than for the express purpose of system selection and purchase/license. The information may not be given to outside parties or used for any other purpose without consent from Esri. Delivery is FOB Origin. MCDANIELS This offer is limited to the terms and conditions incorporated and attached herein. Esri Use Only:esn ¡HÈ 5C'Ë^rC g ot: W¡.J€RË I Cust. Name Cust. # PO# Esri Agreement # SMALL ENTERPRISE AGREEMENT COUNTY AND MUNICIPALITY GOVERNMENT i (8214-31 r Tllis Agreement is by and between the organization identified in the Qr¡otation ("Gustomer") and Environmental Systems Research Institute, lnc. ("Esri"). This Agreement sets forth the terms for Customer's use of Products and incorporates by reference (i) the Quotation and (ii) the Master Agreement. Should there be any conflict between the terms and conditions of the documents that comprise this Agreement, the order of precedence for the documents shall be as follows: (i) the Quotation, (ii) this Agreement, and (iii) the Master Agreement. This Agreement shall be govemed by and construed in accordance with the laws of the state in which Customer is located without reference to conflict of laws principles, and the United Stâtes of America federal law shall govem in matters of intellectual property. The modifications and additional rights granted in this Agreement apply only to the Products listed in Table A. Table A List of Products Uncapped Quantities Desktop Software and Extensions (Single Use) ArcGlS Desktop Advanced ArcGlS Desktop Standard ArcGlS Desktop Basic ArcGlS Desktop Extensions: ArcGlS 3D Analyst, ArcG I S Spatial Analyst, ArcGl S Geostatistical Analyst, ArcGlS Publisher, ArcGlS Network Analyst, ArcGlS Schematics, ArcGlS Workllow Manager, ArcGlS Data Reviewer Enterprise Softnarc and Extensions ArcGlS Enterprise and Workgroup (Advanced and Standard) ArcG I S Enterprise Extensions: ArcG lS 3D Analyst, ArcGlS Spatial Analyst, ArcGlS Geostatistical Analyst, ArcGlS Network Analyst, ArcGlS Schematics, ArcGlS Workfl ow Manager Enterprise Additional Capability Servers ArcGlS lmage Server OTHER BENEFITS * Maintenance is not provided for these items '*Additional sets of backup media may be purchased for a fee Developer Tools ArcGlS Engine ArcGlS Engine Extensions:ArcGlS 3D Analyst, ArcG I S Spatial Analyst, ArcGl S E ng ine Geodatabase Update, ArcGlS Network Analyst, ArcGlS Schematics ArcGlS Runtime (Standard) ArcGlS Runtime Analysis Extension Limited Quantities One (1) Professional subscription to Arc€lS Developer* Two (2) EsriCityEngine Single Use Licenses 250 ArcGlS Online Viewers 250 ArcGlS Online Creators 37,500 ArcGlS Online Service Credits 250 ArcGlS Enterprise Creators 5 lnsights in ArcGlS Enterprise 5 lnsights in ArcGlS Online Number of Esri User Conference registrations provided annually 4 Number of Tier 1 Help Desk individuals authorized to call Esri 4 Maximum number of sets of backup media, if requested**2 Self-Paced e-Learning Uncapped Five percent (5%) discount on all individual commercially available instructorled training classes at Esri facilities purchased outside this Agreement (Discount does not apply to Small Enterprise Training Packaqe) Page I of6 October 10,2019 Customer may accept this Agreement by signing and returning the whole Agreement with (i) the Quotation attached, (ii) a purchase order, or (iii) another document that matches the Quotation and references this Agreement ("Ordering Document"). ADDITIONAL OR CONFLICTING TERMS lN CUSTOMER'S PURCHASE ORDER OR OTHER DOCUMENT WLL NOT APPLY, AND THE TERMS OF THIS AGREEMENT WILL GOVERN. This Agreement is effective as of the date of Esri's receipt of an Ordering Document, unless othenruise agreed to by the parties ("Effective Date"). I Term of Agreeme nt Three 13) vears This Agreement supersedes any previous agreements, proposals, presentations, understandings, and arrangements between the parties relating to the licensing of the Products. Except as provided in Article 4- Product Updates, no modifications can be made to this Agreement. Accepted and Agreed ü,{¿ oç t,oDl (Customer) t Approved as to Forn: CityAttomey By: Authorized Signature Printed Name: e-r.,\"4 t\a c,r 2-(Title: Date: City, State, Postal Code: ù CUSTOMER CONTACT INFORMATION Telephone: Fax: E-mail: t Contact: Address: Country: Quotation Number(if applicablel, (\-'ba Søq Page 2 of 6 October 10,2019 1 .0-AoorroNAL Derrrurro¡¡s ln addition to the definitions provided in the Master Agreement, the following definitions apply to this Agreement: "Case" means a failure of the Sofiware or Online Services to operate according to the Documentation where such failure substantially impacts operational or functional performance. "Deploy", "Deployed" and "Deployment" mean to redistribute and installthe Products and related Authorization Codes within Customer's organization(s). "Fee" means the fee set forth in the Quotation. "Maintenance" means ïer 2 Support, Product updates, and Product patches provided to Customer during the Term of Agreement. "Master Agreement" means the applicable master agreement for Esri Products incorporated by this reference that is (i) found at htbs://www. esri. com/en-us/leqal/terms/fu I l-master- aqreement and available in the installation process requ iring acceptance by electron ic acknowled gment or (ii) a signed Esri master agreement or license ag reement that supersedes such electron ically acknowledged master agreement. "Product(s)" means the products identified in Table A-List of Products and any updates to the list Esri provides in writing. "Quotation" means the offer letter and quotation provided separately to Customer. "Technical Support" means the technical assistance for attempting resolution of a reported Case through enor correction, patches, hot fixes, workarounds, replacement deliveries, or any other type of Product conections or modifications. "Tier I Help Desk" means Customer's point of contact(s) to provide all Tier 1 Support within Custome/s organ ization(s). "Tier I Support" means the Technical Support provided by the Tier I Help Desk. "Tier 2 Support" means the Esri Technical Support provided to the Tier I Help Desk when a Case cannot be resolved through Tier 1 Support. 2.0-AoorroNAL Gnarur oF LrcENsE 2.1 Grant of License. Subject to the terms and conditions of this Agreement, Esri grants to Customer a personal, nonexclusive, nontransferable license solely to use, copy, and Deploy quantities of the Products listed in Table A-List of Products for the Term of Agreement (i) for the applicable Fee and (ii) in accordance with the Master Agreement. 2.2 Consultant Access. Esri grants Customer the right to permit Customer's consultants or contractors to use the Products exclusively for Customeds benefit. Gustomer will be solely responsible for compliance by consultants and contractors with this Agreement and willensure that the consultant or contractor discontinues use of Products upon completion of work for Customer. Access to or use of Produc{s by consultants or contractors not exclusively for Custome/s benefit is prohibited. Customer may not permit its consultants or contractors to install Software or Data on consultant, contractor, or third-party computers or remove Sofiware or Data from Customer locations, except for the purpose of hosting the Sofiware or Data on Contractor servers for the benefit of Customer. 3.O-Tenl¡, TERMTNATToN, AND Exp¡Rano¡¡ 3.1 Term. This Agreement and all licenses hereunder will commence on the Effective Date and continue for the duration identified in the Term of Agreement, unless this Agreement is terminated earlier as provided herein. Customer is only authorized to use Products during the Term of Agreement. For an Agreement with a limited term, Esri does not grant Customer an indefinite or a perpetual license to Products. 3.2 No Use upon Agreement Expiration or Termination. All Product licenses, all Maintenance, and Esri User Conference registrations terminate upon expiration or termination of this Agreement. 3.3 Termination for a Material Breach. Either party may terminate this Agreement for a material breach by the other party. The breaching party will have thirty (30) days from the date of written notice to cure any material breach. 3.4 Termination for Lack of Funds. For an Agreement with govemment or govemment- owned entities, either party may terminate this Agreement before any subsequent year if Page 3 of 6 October 10, 2019 Customer is unable to secure funding through the legislative or governing body's approval process. 3.5 Follow-on Term. lf the parties enter into another agreement substantially similar to this Agreement for an additional term, the effective date of the follow-on agreement will be the day after the expiration date of this Agreement. 4.O-Pnooucr UPDATES 4.1 Future Updates. Esri reserves the right to update the list of Products in Table A-List of Products by providing written notice to Customer. Customer may continue to use all Products that häve been Deployed, but support and upgrades for deleted items may not be available. As new Products are incorporated into the standard program, they w{ll be offered to Customer via written notice for incorporation into the Products schedule at no additional charge. Customer's use of new or updated Products requires Customer to adhere to applicable additional or revised terms and conditions in the Master Agreement. 4.2 Product Life Cycle. During the Term of Agreement, some Products may be retired or may no longer be available to Deploy in the identified quantities. Maintenance will be subject to the individual Produc{ Life Cycle Support Status and Product Life Cycle Support Policy, wtrich can be found at htþs://support. esri. com/en/other- resources/orod uct-life-cycle. Updates for Products in the mature and retired phases may not be available. Customer may continue to use Products already Deployed, but Customer will not be able to Deploy retired Products. 5.0-MnTTENANcE The Fee includes standard maintenance benefits during the Term of Agreement as specified in the most current applicable Esri Maintenance and Support Program document (found at https://www. esri. com/en- us/leqal/terms/maintenance). At Esri's sole discretion, Esri may make patches, hot fixes, or updates available for download. No Sofrware other than the defined Products will receive Maintenance. Customer may acquire maintenance for other Sofrware outside this Agreement. a. Tier I Support 1. Customer will provide Tier 1 Support through the Tier I Help Desk to all Customer's authorized users. 2. The Tier 1 Help Desk will be tully trained in the Products. 3. At a minimum, Tier 1 Support will include those activities that assist the user in resolving how-to and operational questions as well as questions on installation and trou bleshootin g proced u res. 4. The Tier 1 Help Desk will be the initial point of contact for all questions and reporting of a Case. The Tier 1 Help Desk will obtain a full description of each reported Case and the system configuration from the user. This may include obtaining any customizations, code samples, or data involved in the Case. 5. lf the Tier 1 Help Desk cannot resolve the Case, an authorized Tier 1 Help Desk individual may contact Tier 2 Support. The Tier 1 Help Desk will provide support in such a way as to minimize repeat calls and make solutions to problems available to Custome/s organization. 6. Tier 1 Help Desk individuals are the only individuals authorized to contact Tier 2 Support. Customer may change the Tier 1 Help Desk individuals by written notice to Esri. b. Tier 2 Support 1. Tier 2 Support will log the calls received from Tier I Help Desk. 2. Tier 2 Support will review all information collected by and received from the Ïer 1 Help Desk including preliminary documented troubleshooting provided by the Ter 1 Help Desk when Tier 2 Support is required. 3. Tier 2 Support may request that Tier 1 Help Desk individuals provide verification of information, additional information, or answers to additional questions to supplement any preliminary information gathering or troubleshooting performed by Tier 1 Help Desk. 4. Tier 2 Support will attempt to resolve the Case submitted by ïer 1 Help Desk. Page 4 of 6 October'10,2019 5. When the Case is resolved, Tier 2 Support will communicate the information to Tier 1 Help Desk, and Tier I Help Desk will disseminate the resolution to the user(s). 6.O-ErooRsEMENT AND PuBLrcrrY This Agreement will not be construed or interpreted as an exclusive dealings agreement or Customeds endorsement of Products. Either party may publicize the existence of this Agreement. 7.O-AourrNrsrRATrvE ReourReuerurs 7.1 OEM Licenses. Under Esri's QEM or Solution OEM programs, OEM partners are authorized to embed or bundle portions of Esri products and services with their application or service. OEM partners' business model, licensing terms and conditions, and pricing are independent of this Agreement. Customer will not seek any discount from the OEM partner or Esri based on the availability of Products under this Agreement. Customer will not decouple Esri products or services from the OEM partners'application or service. 7.2 Annual Report of Deployments. At each anniversary date and ninety (90) calendar days prior to the expiration of this Agreement, Customer will provide Esri with a written report detailing all Deployments. Upon request, Customer will provide records sufficient to verify the accuracy of the annual report. 8.0-OnoeRrNG, ADMINrsrRATrvE PRoceouRes, DELNERY, AND Depuovuenr 8.1 Orders, Delivery, and Deployment a. Upon the Effective Date, Esriwill invoice Customer and provide Authorization Codes to activate the nondestructive copy protection program that enables Customer to download, operate, or allow access to the Products. lf this is a multi-year Agreement, Esri may invoice the Fee before the annual anniversary date for each year. b. Undisputed invoices will be due and payable within thirty (30) calendar days from the date of invoice. Esri's federal lD number is95-2775-732. c lf requested, Esri will ship backup media to the ship-to address identified on the Ordering Document, FOB Destination, with shipping charges prepaid. Customer acknowledges that should sales or use taxes become due as a result of any shipments of tangible media, Esri has a right to invoice and Customer will pay any such sales or use tax associated with the receipt of tangible media. 8.2 Order Requirements. Esri does not require Customer to issue a purchase order. Customer may submit a purchase order in accordance with its own process requirements, provided that if Customer issues a purchase order, Customer will submit its initial purchase order on the Effective Date. lf this is a multi-year Agreement, Customer will submit subsequent purchase orders to Esri at least thirty (30) calendar days before the annual anniversary date for each year. All orders pertaining to this Agreement will be processed through Customer's centralized point of contact. b. The following information will be included in each Ordering Document: (1) Customer name; Esri customer number, if known; and bill-to and ship-to addresses (2) Order number (3) Applicable annual payment due 9.0-MencERs, AceursrroNs, oR DrvesnruRes lf Customer is a commercial entity, Customer will notiff Esri in writing in the event of (i) a consolidation, merger, or reorganization of Customer with or into another corporation or entity; (ii) Customer's acquisition of another entity; or (iii) a transfer or sale of all or part of Custome/s organization (subsections i, ii, and iii, collectively referred to as "Ownership Ghange"). There will be no decrease in Fee as a result of any Ownership Change. 9.1 lf an Ownership Change increases the cumulative program count beyond the maximum level for this Agreement, Esri reserves the right to increase the Fee or terminate this Agreement and the parties will negotiate a new agreement. 9.2 lf an Ownership Change results in transfer or sale of a portion of Customer's organization, that portion of Customer's organization will transfer Page 5 of 6 October 10,2019 the Products to Customer or uninstall, remove, and destroy all copies of the Products. 9.3 This Agreement may not be assigned to a successor entity as a result of an Ownerchip Change unless approved by Esri in writing in advance. lf the assignment to the new entity is not approved, Customer will require any successor entity to uninstall, remove, and destroy the Products. This Agreement will terminate upon such Ownership Change. Page 6 of 6 Octobqr 10,2019 ffiesri I $crËntcå OF wHgp6'Product-Specific Terms of Use The following list identifies additional terms of use that apply to specific Products. Each Product listing identifies one or more footnotes that apply to that Product. These footnotes supplement the terms of this Agreement. The definitions for each footnote follow the list. Unless othenruise noted in the applicable Ordering Document, extensions to a Product follow the same scope of use as that granted for the corresponding Product. Desktop Products. ArcGlS Desktop (Advanced, Standard, or Basic) (26). ArcGlS Earth (20;65). ArcGlS Explorer Desktop (20). ArcGlS for AutoCAD (20). ArcPad (13). ArcReader (20). ArcGlS for Personal Use (3; 26) Server Products. ArcGlS Enterprise - Standard orAdvanced (17; 21;23; 31; 87) - Workgroup Standard or Advanced (21;23;28;29;30; 87) - ArcGlS GIS Server (Standard or Advanced) (31) - ArcGlS GIS Server Basic (31; 39) - ArcGlS GIS ServerWorkgroup (Standard orAdvanced) (28; 29; 30) - ArcGlS GIS Server Workgroup Basic (39) - ArcGlS for Maritime: Server (2). ArcGlS Enterprise Optional Capability Servers: - ArcGlS lmage Server, ArcGtS GeoEvent Server, ArcGlS GeoAnalytics Server, and ArcGlS Notebook Server Standard (31). ArcGlS Enterprise Workgroup Optional Capability Servers: - ArcGlS lmage Servef ArcGlS GeoEvent Server, ArcGlS GeoAnalytics Server, and ArcGlS Notebook Server Standard (4). Esri Business Analyst for Server - Workgroup (28;29;30; 31; 39) - Enterprise (31; 39). World Geocoder for ArcGlS Basic (67) Developer Tools. AppStudio forArcGlS Standard (11; 16; 19). ArcGlS Runtime SDKforAndroid, iOS, Java, macOS, .NET, Qt, orWPF (16; 19). ArcGlS Runtime for Android, iOS, Java, Mac OS X, .NET, Qt, or WPF - Lite (15) - Basic or Standard (1; 14; 15; 18) - Advanced (14;15;18). ArcGlS Engine Developer Kit and Extensions (16; 19; 22:26). ArcGlS Engine for Windows/Linux and Extensions (15; 22;26). ArcGlS Web API for JavaScript (16; 6a). ArcGlS Developer Subscription Qa;26;77). EsriCityEngine SDK and ProceduralRuntime (19; 8a). Esri File Geodatabase API (47) Mobile. Navigator forArcGlS (14) E300 Page 1 of4 August 20, 2019 Other. ArcGlS Hub (85). ArcGlS lndoors (86). ArcGlS Maps for Adobe Creative Cloud Complimentary user (74). lnsights for ArcGlS (17) Online Services. ArcGlS Online Developer Deployment Subscription is available through the ArcGlS Developer Subscription + Free Subscription (66; 68; 75;76;79; 81) + Paid Subscription (66; 68; 75;76;79) - Education Programs (Free or Paid Subscriptions) (66; 68;70;71;75;76;79; 81) - NGO/NPO, Press/Media Programs (Free or Paid Subscription) (66;68; 70;71;72;75:76; 79; 81). ArcGlS Online subscriptions are available through multiple Selling Programs: - Commercial Retail, EAs; and Government Programs (66; 68; 69; 70; 77:78; 82) - Education Programs (66; 68;69; 70; 71;78;81;82) - Non-profit Programs (66; 68; 69; 70; 71;78; 81; 82). Public Plan (66; 68;74;75;76;80; 81) Customers under the following categories have these additional rights: - Commercial Retail (72) - enterprise agreements (72) - Governmenl (72) - NGO/NPO (72) - Press/Media Programs (72) - Education Programs (71). ArcGlS AEC Project Delivery Subscription (83) Footnotes: 1. May not be used to edit an enterprise geodatabase via Direct Connect. 2. Not for use in navigation. 3. Licensed for personal, noncommercial use only. 4. - Limited to 1 four-core server. - Can be installed on a separate machine. 5-10. Reserved. 1 1. Applications built with AppStudio for ArcGlS Standard are subject to the terms of use for ArcGlS Runtime Standard Level. 12. Reserved. 13. Licensed as a DualUse License. 14. May be used for navigational purposes. 15. Licensed as a Deployment License. 16. Customer may use the SDKs or APls to create Value-Added Applications and distribute and license those Value-Added Applications to its end users to use anywhere not prohibited under export regulation. 17. Customer shall not redistribute Oracle JDBC Driver or its documentation that is included with this Product. Oracle is a third-party beneficiary of this Agreement with respect to the Oracle JDBC Driver. 18. The Deployment License is per Value-Added Application per computer for stand-alone applications. 19. License may not be used to develop lnternet or server-based Value-Added Applications. 20. Licensed as a Redistribution License. 21. See Master Agreement http:/lwww.esri.comllegal/software-license for additional terms of use for Named User Licenses. 22. a. An end user must acquire a license in either ArcGlS Engine for Windows/Linux Software or other ArcGlS Desktop Software (Basic, Standard, or Advanced) to obtain the right to run an ArcGlS Engine application on 1 computer; and b. The ArcGlS Engine for Windows/Linux extensions shall not be used in combination with ArcGlS Desktop Software to run ArcGlS Engine Value-Added Applications. A single user can have multiple ArcGlS Engine Value-Added Applications installed on 1 computer for use only by that end user. E300 Page 2 ot 4 August 20, 2019 23. Svstem to Svstem Communication a. Customer may use a basic service login to enable one-way, read-only, system-to-system communications from ArcGlS Enterprise to other third-party, enterprise business system(s) in the customer's organization. Customer may use a Viewer Named User Credential or Level I Named User Credentialas a basic service login until Esri implements an actual service login credential. A specific Viewer Named User Credential or Level 1 Named User Credential used as a basic service login credential may only be used for system-to-system integration purposes and may not also be used by a Named User to access the system. b. Customer may use a standard service login to enable two-way, read-write, system-to-system communications between ArcGlS Enterprise and other third-party, enterprise business system(s) in the customer's organization. Customer may use an Editor (or higher) Named User Credential or Level 2 Named User Credential as a standard service login until Esri implements an actual service login credential. A specific Editor (or higher) Named User Credential or Level2 Named User Credential used as a standard service login credential may only be used for system-to-system integration purposes and may not also be used by a Named User to access the system. 24. Software may be used only for the purposes of development, testing, and demonstration of a prototype Value-Added Application and creating map caches. Customer may use Value-Added Applications and map caches with ArcGlS Enterprise Staging Server Licenses and Deployment Server Licenses. Software and Data may be installed on multiple computers for use by any ArcGlS Developer Subscribers with Builder or higher plan subscriptions; all other Software is licensed as a Single Use License. 25. Reserved. 26. The geodatabase is restricted to 10 gigabytes of Customer's data. 27. Reserved. 28. Use is limited to 10 concurrent end users of applications other than ArcGlS Enterprise Workgroup or ArcGlS GIS Server Workgroup applications. This restriction includes use of ArcGlS Desktop Software, ArcGlS Engine Software, and third-party applications that connect directly to any ArcGlS Enterprise Workgroup or ArcGlS GIS Server Workgroup geodatabase. There are no limitations on the number of connections from web applications. 29. Software requires a supported version of SQL Server Express. Supported versions are listed with the system requirements for the product on the Esri website. 30. Use is restricted to a maximum of 10 gigabytes of Customer's data. All components must be installed on a single server. 31. lncludes a Failover License. 32. Reserved. 33-38. Reserved. 39. Any editing functionality included with ArcGlS GIS Server is not permitted for use with ArcGlS GIS Server Basic and ArcGlS GIS Server Workgroup Basic. 4046. Reserved. 47. Customer may develop and distribute Value-Added Applications that use Esri File Geodatabase API to Customer's end users. 48-53. Reserved. 54. Reserved. 5ffi3. Reserved. 64. Value-Added Applications for web deployment must be used in conjunction with other Esri Products. Third-party technologies may also be used in conjunction with Value-Added Applications as long as the Value-Added Applications are always used in conjunction with other Esri Product(s). 65. May only be used in conjunction with other Esri Product(s). Third-party technologies may also be used in conjunction with ArcGlS Earth as long as ArcGlS Earth is always used in conjunction with other Esri Products. 66. Only Customers with an active ArcGlS Online subscription may store geocoded results generated by World Geocoding Service. 67. Limited to 250,000,000 geocodes per annual subscription. 68. Customer may use the data accessible through lnfographics Service for display purposes only and may not save any data accessible through this service. 69. May be used for any business purpose of Customer's organization. 70. May be used for development and test purposes for Customer's organization. E300 Page 3 of 4 August 20, 2019 71. May be used for teaching purposes in educational organizations. 72. May be used for the internal business purposes of Customer's organization. 73. Reserved. 74. May be used for personal use. 75. Customer may enable third-party use of Value-Added Applications only by publicly sharing the Value- Added Application(s) using Sharing Tools. Customer may not use this subscription to power a Value- Added Application for its own internal business use unless Customer is an educational institution using the Value-Added Application for teaching purposes only, a qualified NGO/NPO organization, or a media or press organization. 76. Customer is not permitted to create private groups or participate in any private groups. 77. lncludes a Commercial App Deployment license, which enables Customer to make Value-Added Applications available to third parties for a fee. 78. Customer may use this subscription to create or participate in private groups. 79. Each subscription is limited to 1,000,000 geosearch transactions per month in conjunction with Customer's subscription. Transactions include both basemap data and geocode search transactions. One basemap data transaction is equivalent to eight 256x256 tile requests. One geocode search transaction is equivalent to one address or place. lf the results are stored in any manner such as after batch geocoding, the stored results are not counted toward the transaction limit. However, storage does consume Service Credits. 80. May permit registered students of an education institution to directly access the Online Services and share a single subscription between more than I registered student for teaching purposes only. 81. Customer may not make Value-Added Applications available to third parties for a fee. 82. A Named User may embed its Named User Credential in an ArcGlS API for Python script solely for the purpose of automating a workflow to be used exclusively by the Named User whose Named User Credential is embedded in the script. 83. Customer must use a separate AEC Project Delivery Subscription for each Customer client ("Client"). Customer may (i) use the AEC Project delivery Subscription solely to collaborate on project work with its Client; and (ii) provide Client with Named User access to the AEC Project Delivery Subscription to enable Client to access the AEC Project Delivery Subscription to collaborate on project work that Customer performs for Client. Client may not use the Named User License for any other purpose. Customer is solely responsible for Client's compliance with these terms of use and will ensure that Client stops using the AEC Project Delivery Subscription when the project ends. 84. Does not include a Deployment License for commercial use. Does include a Deployment License for non- commercial or educational use. 85. Software licenses and subscriptions included with ArcGlS Hub may only be used to support the community initiatives enabled by ArcGlS Hub. Customer may allow 3rd parties to be Named Users of ArcGlS Hub for the sole purpose of engaging in community activities. Customers may allow employees, agents, consultants, or contractors to be Named Users of ArcGlS Hub for the sole purpose of administering, configuring, maintaining, and supporting community initiatives through ArcGlS Hub. No other use of software licenses and subscriptions included with ArcGlS Hub is permitted. 86. Customer may use the software licenses and subscriptions included with ArcGlS lndoors solely to enable the capabilities of ArcGlS lndoors as defined in the ArcGlS lndoors Documentation. No other use of software licenses and subscriptions included with ArcGlS lndoors is permitted. 87. Accessing Parcel Fabric services provided by ArcGlS Enterprise is prohibited except through ArcGlS Pro Standard and ArcGlS Pro Advanced. 8300 Page 4 of 4 August 20, 201 I Master Agreement Product and Seruices ffi esrrI 7UE wrrÊåt OF scrEôrëf Revised 10118119 IM PORTANT-READ CAREFULLY Unless superseded by a signed license agreement between you and Esri, Esri is willing to provide Esri Offerings and Services to you only if you accept all terms and conditions contained in this Agreement as the sole and final agreement of the parties regarding your acquisition of these Esri Offerings and Services. Please read the terms and conditions carefully. You may not use the Esri Offerings unless you agree to the terms and conditions of the Agreement. Your access and use of Esri Offerings, or Services, constitutes your acceptance of the terms and conditions of this Agreement. lf you do not agnee, contact your local sales rcpresentative prior to making your purchase. This MasterAgreement ("Agreement") is between you ("Customer") and Environmental Systems Research lnstitute, Inc. ("Esri"), a California corporation with a place of business at 380 New York Street, Redlands, California 92373-81 00 USA. Attachment A contains definitions of capitalized terms used throughout this Agreement. Each section of this Agreement may include additional deflnitions that are used exclusively within that section. 1.0 GENERAL GRANT OF RIGHTS AND RESTRICTIONS LI Grant of Rights. ln consideration of Customer's payment of all applicable fees and in accordance with this Agreement, Esri a. Provides Services as set forth in this Agreement; b. Grants to Customer a nonexclusive, nontransferable right and license or subscription to access and use Esri Offerings as set forth in the Specifications and applicable Ordering Documents; and c. Authorizes Customer to copy and make derivative works of the Documentation for Customer's own internal use in conjunction with Customer's authorized use of Esri Offerings. Customer will include the following copyright attribution notice acknowledging the proprietary rights of Esri and its licensors in any derivative work: "Portions of this document include intellectual property of Esri and its licensors and are used under license. Copyright @ [Cusfome r witl inseñ the actual copyright date(s) from the source materials.l Esri and its licensors. All rights reserved." The grants of rights in this section (i) continue for the duration of the subscription or applicable Term or perpetually if no Term is applicable or identified in the Ordering Documents and (ii) are subject to additional rights and restrictions in this Agreement including Attachment B. L2 Consultant or Contractor Access. Customer may authorize its consultants or contractors to (i) host Esri Offerings for Customer's benefit and (ii) use Esri Offerings exclusively for Customer's benefit. Customer will be solely responsible for its consultants' and contractors' compliance with this Agreement and will ensure that each consultant or contractor discontinues use of Esri Offerings upon completion of work for Customer. Access to or use of Esri Offerings by consultants or contractors that is not exclusively for Customer's benefit is prohibited. 1.3 Reservation of Rights. All Esri Offerings are the copyrighted works of Esri or its licensors; all rights not specifically granted in this Agreement are reserved. 2.0 SOFTWARE AND ONLINE SERVICES 2.1 Definitions. The fotlowing definitions supplement the definitions provided in Attachment A: a. "Anonymous Users" means allwho have public access (i.e., without having to provide a Named User Credential) to any part of Customer Content or Customer's Value-Added Applications. E204 Legal Page 1 of 25 October 18,2019 b."App Login Credential(s)" means a system-generated application login and associated password, provided when registering a Value-Added Application with ArcGlS Online, which when embedded in a Value-Added Application allows the Value-Added Application to access and use Online Services. "Gommercial App Deployment License" means a license to distribute Value-Added Applications to third parties for a fee. "Goncurrent Use License" means a license to install and use Software on computer(s) on a network, provided that the number of simultaneous users may not exceed the number of licenses acquired. A Concurrent Use License includes the right to run passive failover instances of Concurrent Use License management software in a separate operating system environment for temporary failover support. "Deployment License" means a license to incorporate ArcGlS Runtime components in Value-Added Applications and distribute Value-Added Applications to Customer's end users. "Deployment Server License" means a license to use Software under a Server License for all uses permitted in this Agreement and as described in the Documentation. ;'Development Server License" means a license to use Software under a Server License only to build and test Value-Added Applications as described in the Documentation. "Development Use" means the right to install and use Products to build and test Value-Added Applications as described in the Documentation. "Dual Use License" means the right to install Software on a desktop computer and use it simultaneously with either a personal digital assistant (PDA) or handheld mobile computer as long as the Software is only used by a single individual at any time. "Faitòver License" means a license to install Software on redundant systems for failover operations, but the redundantly installed Software may be operational only during the period the primary site is nonoperational. Except for ôystem maintenance and updating of databases, the redundant Software installation(s) will remain dormant while the primary site (or any other redundant site) is operational. "Named User(s)" is Customer's employee, agent, consultant, or contractof to whom Customer has assigned a unique, secure login credential (identity) enabling access to a Product that requires such identity in order to access identity-managed capabilities within a Product for Customer's exclusive benefit. For educational use, Named Users may include registered students. "Named User Gredential(s)" means an individual person's login and associated password enabling that person to access and use Products.;'Named User License" means the right for a single Named User to use a specific Esri Offering. "Online Services Subscription" means a limited-term subscription conveying the right for one or more Named Users to access and use Online Services. "Redistribution License" means a license to reproduce and distribute Software provided that 1. Customer reproduces and distributes the Software in its entirety; 2. A license agreement that protects the Software to the same extent as this Agreement accompanies each copy of the Software, and the recipient agrees to the terms and conditions of the license agreement; 3. Customer reproduces all copyright and trademark attributions and notices; and 4. Customer does not charge a fee to others for the use of the Software. "server License" means a license to install and use Software on a server computer. Server Licenses may be subject to a limited number of server cores or distributed deployment on multiple servers as described in the Ordering Documents or Documentation. lf the Software description includes failover use rights, each Server License includes a Failover License. "Service Crcdit(s)" means a unit of exchange for consumption of services that can be used with an Online 9jfliñiÌf"tiJjPnoån. pubtishins capabitities inctuded with ontine services that allow customer to make Customer Content and Value-Added Applications available to third parties or Anonymous Users. "single Use License" means a license for a single authorized end user to install and use Software on a singlã computer. The single authorized end user-nray also install a second copy for the end user's exclusive use on a second computer as long as only 1 copy of Software is in use at any time. No other end user may use Software under the same license at the same time for any other purpose. "staging Server License" means a license to use Software under a Server License to build and test Value- Addtd Aþplications and map caches; conduct user acceptance, performance, and load testing of other third- party software; stage new commercial data updates; and conduct training activities as described in the c. d. e. f. g. h. i. j. k. m. n. o. p q r. S. t. E204 Legal Page2 o1 25 October 18,2019 Documentation. Customer may use Value-Added Applications and map caches with Development and Deployment Server Licenses. 2.2 License and Subscription Types. Esri provides Software Products under one or more of the license or subscription types identified in the definitions above. The Documentation and Ordering Documents identifu which license or subscription type(s) applies to the ordered Products. 2.3 Software Terms of Use a. Customer may 1. lnstall, access, or store Software and Data on electronic storage device(s); 2. Make archival copies and routine computer backups; 3. lnstall and use a newer version of Software concurrently with the version to be replaced during a reasonable transition period not to exceed 6 months, provided that the deployment of either version does not exceed Customer's licensed quantity; thereafter, Customer will not use more Software in the aggregate than Customer's total licensed quantity. This concurrent use right does not apply to Software licensed for Development Use. 4. Move Software in the licensed configuration to a replacement computer; 5. Distribute Software and any associated Authorization Codes required for use of a Deployment License to third parties; and 6. Governmental or not-for-profit organizations that operate a website or offer lnternet services may use server Software for revenue-generating purposes on a cost-recovery basis and not for profit. b. Customer may customize Software using any macro or scripting language, APls, or source or object code libraries but only to the extent that such customization is described in the Documentation. c. Customer may use all fonts provided with Software for any authorized use of the Software. Customer may also use Esri fonts separately to print any output created by the Software. Any use restrictions for third-party fonts included with the Software are set forth in the font file itself. d. Esri publishes Product-specific Software terms of use at http:i/vt¡ryw.esri.com/legal/scope-of-use. 2.4 Online Services Terms of Use a. Online Services Descriptions. Esri publishes Online Services Subscription-specific terms of use at httn://www.esri.com/legal/scope-of-use. Use of Online Services is also subject to the Cloud Services terms found in Attachment B. b. Modifications of Online Services. Esri may change Online Services and associated APls at any time, subject to 30 days' notice of material changes and 90 days' notice for deprecations. lf any modification, discontinuation, or deprecation of Online Services causes a material, adverse impact to Customer's operations, Esri may, at its discretion, attempt to repair, correct, or provide a workaround for Online Services. lf a viable solution is not commercially reasonable, Customer may cancel its subscription to Online Services, and Esriwill issue a prorated refund.c. Sharing Customer Content. Sharing Customer Content using Sharing Tools enables third parties to use, store, cache, copy, reproduce, (re)distribute, and (re)transmit Customer Content through Online Services. Esri is not responsible for any loss, deletion, modification, or disclosure of Customer Content resulting from use or misuse of Sharing Tools. Customer's use of Sharing Tools is at Customer's sole risk. d. Limits on Use of Online Services, Service Credits. Each Online Services Subscription includes Service Credits as described in the applicable Ordering Document. Each Service Credit entitles Customer to consume a set amount of Online Services, the amount varying depending on the Online Services that Customer is using. As Customer consumes Online Services, Service Credits are automatically debited from Customer's subscription, up to the maximum number of Service Credits available. Customer may purchase additional Service Credits as needed. Esri will notifi7 Customer's subscription account administrator when Customer's Service Credit consumption reaches approximately 75 percent of the Service Credits allocated to Customer through Customer's subscription. Esri reserves the right to suspend Customer's access to Online Services that consume Service Credits when Customer has consumed all its Service Credits. Esriwill promptly restore Customer's access to its Online Services once Customer has purchased additional Service Credits. 8204 Legal Page 3 of 25 October 1 8, 201 I 2.5 Named User Licenses. Except as expressly set forth in this Agreement, the following terms apply to Software and Online Services for which Customer acquires Named User Licenses. a. Named Users 1. Named User login credentials are for designated users only and may not be shared with other individuals. 2. Customer may reassign a Named User License to another user if the former user no longer requires access to the Software or Online Services. 3. Customer may not add third parties as Named Users, other than third parties included within the definition of Named Users. b. Value-Added Applications 1. Customer is responsible for the development, operation, and technical support of Customer Content and Value-Added Applications. 2. Customer may not embed a Named User Credential into Value-Added Applications. Value-Added Applications that enable access to Customer's private data or content must require individual users to log in to the application(s) with their unique Named User login credentials. 3. Customer may embed an App Login Credential into Value-Added Applications that provide access by Anonymous Users to services, content, or data that has been published for shared access by Anonymous Users through the use of Sharing Tools included with Customer's authorized use of Software or Online Services.4. Customer may not embed an App Login Credential into Value-Added Applications that enables access to Customer's private data or content. Value-Added Applications that enable access to Customer's private data or content must require individual users to log in to the application(s) with their unique Named User login credentials.5. Customer may not provide a third party, other than third parties included within the definition of Named Users, with access to Software or Online Services, other than through Customer's Value-Added Application(s). 6. Customer may transfer Value-Added Applications to any third party for use in conjunction with the third party's own Software license or Online Services Subscription. c. Anonymous Users. Anonymous Users may only access Software or Online Services through Value-Added Applications that provide access to services, content, or data that has been published for shared access through the use of Sharing Tools included with Customer's authorized use of Software or Online Services. 2.6 Limited-Use Programs a. Trial, Evaluation, and Beta Programs. Products acquired under a trial, evaluation, or Beta program are licensed for evaluation and testing purposes only and not for commercial use. Any such use is at Customer's own risk, and the Products do not qualify for Maintenance. lf Customer does not convert to a purchased license or subscription prior to the expiration of the trial, evaluation, or Beta license, Customer may lose any Customer Content and customizations made during the license term. lf Customer does not wish to purchase a license or subscription, Customer should export such Customer Content before the license expires. b. Educational Programs. Customer agrees to use Products provided under an educational program solely for educational purposes during the educational use Term. Customer shall not use Products for any Administrative Use unless Customer has acquired an Administrative Use license. 'Administrative Use" means administrative activities that are not directly related to instruction or education, such as asset mapping, facilities management, demographic analysis, routing, campus safety, and accessibility analysis. Customer shall not use Products for revenue-generating or for-profit purposes. c. Grant Programs. Customer may use Products provided under a grant program for noncommercial purposes only. Except for cost recovery of using and operating the Products, Customer shall not use Products for reven ue-generating or for-profit pu rposes. E204 Legal Page 4 of 25 October 18,2019 d. Other Esri Limited-Use Programs. lf Customer acquires Products under any limited-use program not listed above, Customer's use of the Products may be subject to the terms set forth in the applicable launching page or enrollment form or as described on Esri's website in addition to the nonconflicting terms of this Agreement. 3.0 DATA 3.1 Definitions. The following definitions supplement the definitions provided in Attachment A: a. "Business Listing Data" means any dataset that includes a list of businesses and may include other associated business attributes. b. "Esri Content Package(s)" means a digital file containing ArcGlS Online basemap content (e.9., raster map tiles, images, vector data) extracted from the ArcGlS Online basemap services. c. "Street Data" means Data that includes or depicts information about roads, streets, and related features. 3.2 Permitted Uses a. Unless othenruise authorized in writing, Customer may only use Data with the Products for which Esri has provided the Data.b. Customer may include representations of Data in hard-copy or static, electronic format (e.9., PDF, GlF, JPEG, HTML); in ArcGlS Web Maps; or in Esri Story Maps apps for the purposes of visualizing Data (including basic interactions such as panning, zooming, and identiñ7ing map features with simple pop-ups) for use in presentation packages, marketing studies, or other reports or documents containing map images or data summaries derived from the use of Esri Products to third parties subject to restrictions set forth in this Agreement, provided that Customer affixes an attribution statement to the Data representations acknowledging Esri or its applicable licensor(s) as the source of the portion(s) of the Data used for the Data representation. c. Customer may take ArcGlS Online basemaps offline through Esri Content Packages and subsequently deliver (transfer) them to any device for use with licensed ArcGlS Runtime applications and ArcGlS Desktop. Customer may not otherwise scrape, download, or store Data. d. Customer may make any internal use of geocoded results that are obtained and stored in compliance with this Agreement. Customer may not redistribute geocoded results except to (i) use and/or display on a map in connection with Customer's public, non-revenue generating website(s), (ii) permit access to third-parties for the purposes of Customer's business, or (iii) deliver to third parties, on a noncommercial/non-revenue generating basis, static results, static output or static base map renderings. e. Esri does not acquire any rights in Customer Content under this Agreement. 3.3 Use Restrictions a. Customer may not act directly or authorize its customers to cobrand Data, use Data in any unauthorized service or product, or offer Data through or on behalf of any third party. b. Customer may not use or allow third parties to use Data, for the purpose of compiling, enhancing, verifying, supplementing, adding to, or deleting from compilation of information that is sold, rented, published, furnished, or in any manner provided to a third party. c. Busrness Listing Dafa. Unless authorized in writing, Customer may not use Business Listing Data for any direct marketing purposes, resale publication, or distribution to any third party as part of any mailing list, directory, classified advertising, or other compilation of information. d. Sfreef Dafa. Customer may use Street Data for mapping, geocoding, routing, and transportation network analysis purposes. Unless othenruise authorized in writing, Customer may not use Street Data for 1. Real-time navigational guidance, including alerting a user about upcoming maneuvers, such as warning of an upcoming turn or calculating an alternate route if a turn is missed; 2. Synchronized multivehicle routing; or 3. Synchronized route optimization. E204 Legal Page 5 of 25 October 18,2019 e. Business Analyst Data. Customer may cache Data provided with ArcGlS Business Analyst Mobile App on a mobile device for use in conjunction with its use of ArcGlS Business Analyst Server. Customer may not otherwise cache or download such Data. f . Pañial Dafasef Llcenses.' lf Customer orders a subset of a dataset (e.9., a country, region, state, or local portion of a global database), Customer may use only the licensed subset, not any other portion of the full dataset.g. Michael Bauer Research lnternational Boundaries Data ("MBR Data). Customer's right to use data downloaded to Customer's premises (e.9., MBR Data stored in ArcGlS Enterprise, ArcGlS Desktop) terminates 2 years after download. 3.4 Supplemental Terms and Conditions for Data. Certain Data licensors require Esri to flow down additional attribution requirements and terms of use to Customer. These terms supplement and amend the terms of this Ag reemen t and are avai lable at www. esri. comllegalith i rd-partv-data. 4.0 MAINTENANCE 4.1 US Customers. Esri will provide Maintenance for Software and Online Services in accordance with the Esri Maintenance and Support Program and this Agreement if Customer is in the United States. 4.2 Customers outside the United States. Customer may obtain maintenance services from their local Esri distributor under the distributor's own standard support policy. 5.0 PROFESSIONAL SERVICES 5.1 Definitions. The following definitions supplement the definitions provided in Attachment A: a. "lnvention(s)" means a patentable invention, discovery, innovation, or improvement, excluding Deliverables, relating to the subject matter of a Task Order. b. "lnventor(s)" means a party's principal, employee, consultant, or independent contractor that solely or jointly develops lnventions during Esri's performance under a Task Order. c. "Professional Service Package(s)" means a predefined unit of Professional Services, including travel- related expenses, provided at a firm fixed price. 5.2 Permitted Uses. Customer may use, copy, and modify Deliverables solely in conjunction with Customer's authorized use of Products. 5.3 Task Orders and Project Schedule a. Esriwill provide Professional Services and Deliverables as specified in the Task Order. b. Each Task Order will reference this Agreement and specifo the commencement date and, if known, the period of performance. c. Task Orders may have the format shown in Attachment C or any other agreed-upon format. d. Each party will identify, in writing, the project manager who is responsible for Professional Services and Deliverables described in Task Orders. By written notice to the other party's technical administrator, either party may replace the project manager at any time with a similarly qualified person. e. Other than pricing and descriptions of Professional Services to be performed, terms and conditions in a Task Order are not binding unless both parties have signed the Task Order. The terms of a signed Task Order take precedence over conflicting terms in this Agreement. 5.4 Ownership of Deliverables and lnventions a. Esri or its licensors own and retain ownership of Deliverables. b. Each party will retain title to any lnventions made or conceived solely by its lnventors during the term of this Agreement, including, but not limited to, such lnventions that Esri's lnventors solely make or conceive while providing technical assistance pursuant to this Agreement. The parties willjointly own any lnventions made or conceived jointly by lnventors from both parties. 8204 Legal Page 6 of 25 October 18, 2019 c. The parties will negotiate in good faith and cooperate reasonably in (i) deciding whether or not to seek or maintain, or to continue to seek or maintain, patent protection in any country on any lnvention and the extent and scope of such protection and (ii) protecting and enforcing any patents issued on such lnvention. 5.5 Acceptance a. For Firm Fixed Price Task Orders. Customer will complete its acceptance review within 10 working days of receiving each Deliverable and classify the Deliverables as follows: 1. "DELIVERABLE ACCEPTED" means a Deliverable conforming to the applicable Task Order with no more than minor nonconformities. 2. "DELIVERABLE ACCEPTED WITH REWORK" means a Deliverable substantially conforming to the applicable Task Order but having a significant number of identified nonconformities and accepted subject to rework by Esri. Esri will rework the Deliverable for the identifled nonconformities and resubmit it within 30 days. Customer will rerun its acceptance review for the nonconformities detected in the initial review within 10 working days of such resubmission and will reclassify the Deliverable as either DELIVERABLE ACCEPTED or DELIVERABLE REJECTED. 3. "DELIVERABLE REJECTED" means a Deliverable that fails to substantially conform to applicable Task Order(s). Esri will rework the Deliverable and resubmit it to Customer within 30 days, at which time Customer will have 10 working days to rerun its acceptance review and reclassify the deliverable as either DELIVERABLE ACCEPTED or DELIVERABLE REJECTED. Customer may not use any Deliverable in its business operations before acceptance as described in a.1 or a.2. lf Customer does not notiff Esri in writing within 10 working days after delivery that it has classified the Deliverable as ACCEPTED WITH REWORK or REJECTED in accordance with a.2 or a.3, or if Customer uses the Deliverable in its business operations, the Deliverable will be deemed, as of the first of either of these events to occur, to have been accepted. b. For Task Orders with Professional Service Packages. Professional Services that Esri performs under Professional Service Packages will be deemed accepted unless Customer notifies Esriwithin 10 days after performance. Customer may purchase additional Professional Service Packages as needed to complete Customer's work requirements. c. For Time and Materiats Task Orders. Professional Services are provided strictly on a time and materials basis subject to the Task Order not-to-exceed funding limit. The Professional Services provided will be deemed accepted and in compliance with the professional and technical standards of the software industry unless Customer notifies Esri within 10 days after performance. Deliverables produced under a time and materials Task Order will not be subject to acceptance testing. 5.6 Warranty for Deliverables. Esri warrants to Customer that firm fixed price Deliverables materially comply with Specifications for a period of 90 days from acceptance, subject to the limitations and disclaimers of liability set forth in the "Limited Warranties and Disclaimers" section of Attachment B. 5.7 Ghanges. The parties may make changes within the general scope of a Task Order by mutual agreement. To document any agreed-to scope changes within the general scope of the Task Order that affects the cost or time required to provide a Deliverable, the parties willjointly sign a written amendment to the Task Order that includes an equitable adjustment in the price, schedule, or both. 5.8 Customer Termination for Convenience. Customer may terminate any Task Order at any time upon 30 days' written notice to Esri and upon payment to Esri of all amounts due to date pursuant to this Agreement, including reasonable expenses incurred as a direct result of the termination and the pro rata contract price for the Task Orders affected. 5.9 Payment; lnvoices For Firm Fixed Price Task Orders. Unless othenpise specified in a Task Order, Esri will prepare and submit monthly invoices based on the percentage of completion for each Deliverable as of the end of the preceding a 8204 Legal Page 7 of 25 October 18,2019 month. Upon acceptance of all Deliverables under a Task Order, the unpaid balance of the total Task Order value is due. b. For Professional Service Packages. Esri will submit an invoice for Professional Service Packages on receipt of an agreed-upon Task Order. Esri may, at its sole discretion, stop work to avoid exceeding the total labor hours or number of days allotted in the applicable Professional Service Package description set forth in the applicable scope of work. Professional Service Packages expire if not used within 12 months of the Esri invoice date. c. For Time and Materials Task Orders 1. Esri will submit to Customer written monthly invoices to the Customer address provided in the Task Order. The invoices will include the payment due for work performed, including travel time, and any other direct costs (ODCs) incurred as authorized under a Task Order. The amount invoiced for labor will be equal to the number of hours expended during the previous month, multiplied by the applicable labor rates. Esri will invoice meals on a per diem basis in accordance with the full daily limits specified on the government General Services Administration (GSA) website at https://unruw.gsa.qovl. Esri and Customer may include hourly labor rates in this Agreement; if the parties elect to do so, Attachment D will identify the hourly labor rates for each labor category. Esri may change hourly labor rates for Services; any increase in the first 5 years will not exceed 5 percent per year. Esri will invoice ODCs, including travel- related expenses incurred, plus a 15 percent burden.2. Esri may reallocate the budget between activities, labor categories, and ODCs as necessary to facilitate the work effort, provided the overall price is not exceeded. lf Esri reaches the funded not-to-exceed Task Order value and the activities are not completed, Customer may increase the order funding to allow additional work to be performed, or Esri may stop work without further obligation or liability. 5.10 System and Data Access. Each Task Order will specify any requirement for Customer to give Esri personnel access to Customer's systems or data. 6.0 ESRIMANAGED CLOUD SERVICES 6.1 Definitíons. The following definitions supplement the definitions provided in Attachment A: a. "Esri Managed CIoud Services Environment" means the hardware, Software, Data, and network platform that Esri or its third-party supplier provides as part of Esri Managed Cloud Services.b. "Hosting" means the business of housing and making accessible Customer Content via the lnternet. 6.2 Provision of Esri Managed Cloud Services a. General Terms. Use of Esri Managed Cloud Services is subject to the Cloud Services terms found in Attachment B of this Agreement. b. Requircments Planning. lt is Customer's responsibility to plan for and address with Esri changes to Customer's requirements, such as the need for additional capacity, the update of an application or dataset, or increased level of system availability.c. Compensation and Expenses. Esri will invoice Customer for the one-time setup fee upon Task Order execution. Thereafter, Esri will invoice Customer monthly for the Esri Managed Cloud Services to be provided the following month. Customer will pay invoices within 30 days of receipt. Customer is responsible for any shipping or temporary storage costs incurred during the delivery of Customer Content to Esri or removal of Customer Content from the Esri Managed Cloud Services Environment. This paragraph does not apply to Esri Managed Cloud Services provided under the Advantage Program (see the section entitled "Advantage Program" in this Agreement).d. Risk of Loss. Risk of loss for all Customer Content shall at all times remain with Customer, and it is Customer's sole responsibility to maintain regular backups of Customer Content. Risk of loss for the Esri Managed Cloud Services Environment shallat alltimes remain with Esri. e. Personally ldentifiable lnformation. Prior to providing any Customer Content under this Agreement, Customer shall notify Esri if Customer Content includes personally identifiable information. E204 Legal Page I of 25 October 18,2019 f. Public Sofh¡vare. Customer may not use, and may not authorize its end users or contractors to combine or use any Esri Offerings with any software (including any underlying dependencies), documentation, or other material distributed under an open source or other similar licensing or distribution model that requires as a condition of such model that any component of the Esri Offering to be (1) disclosed or distributed in source code form, (2) made available free of charge to third parties, or (3) modifiable without restriction by third parties. g. Monitoring. Customer will provide information and other materials related to its Customer Content as reasonably requested by Esri or its Hosting partner to verify Esri's or Customer's compliance with this Agreement. Esri or its Hosting partner, as applicable, may browse, index, or otherwise monitor the efernal interfaces of any Customer Content solely for the purpose of verifying compliance with this Agreement. 7.0 TRAINING 7.1 Definitions. The following definitions supplement the definitions provided in Attachment A: a. "Customer-Supplied Training Data" means any digital dataset(s) including, but not limited to, geographic vector data, coordinates, raster data reports, or associated tabular attributes supplied by Customer for use in training.b. "Esri Mobile Lab" means a service in which Esri will deliver and set up a training environment at the Customer's site for use in conjunction with scheduled EsriTraining Events only. The Esri Mobile Lab will include certain hardware, software, power cords, and network switches necessary for the instructor to set up the environment. c. "Esri Training Event(s)" means an Esri site class, Esri instructor-led online class, a Customer site/private class, workshop, or coaching services. d. "Esri Training Event Assistant" means Customer's primary Esri liaison in organizing private Esri Training Events. e. "Student(s)" means a Customer employee or agent who is a registered participant in a specific Esri Training Event or Training-related services. lf Customer is an individual, then Student means Customer. f. "Training Pass" means a nonrefundable, nontransferable block of prepaid training days with a fixed price per day training price throughout the Term of the Training Pass. 7.2 Permitted and Prohibited Uses a. Esri provides Training Materials for Training purposes only and for the exclusive use of the Student who attends the Training course for which the Training Materials are provided. b. Customer may reproduce copies of Training Materials for registered Students. c. Customer may not and may not permit any Student to (i) separate the component parts of Training Materials for any use or (ii) use audio or video recording equipment during an Esri Training Event. d. Esri may issue temporary Product authorizations if Customer has an insufficient number of Products available for Training. Customer may use such Products as Training Materials under the terms of this Agreement. Customer will uninstall all deployed Products and return any media provided by Esri upon conclusion of the EsriTraining Event.e. Customer will retain ownership of any Customer-Supplied Training Data. 7.3 Esri's Responsibilities Esriwill a. Provide an instructor qualified to conduct Training; b. Provide all necessary Training Materials for Student; and c. Confirm Esri Training Events approximately 10 business days prior to the scheduled start date. Esri will only conflrm Student registrations that include a payment method. Registrations without a confirmed payment method are placed on the reservation waiting list. All reservations on the waiting list are subject to availability. Customer site/Private class and coaching services confirmation is also dependent on receipt of the completed Customer site training request form. E204 Legal Page 9 of 25 October 18,2019 7.4 Customer's Responsibilities Customer will a. Ensure that all Students have received confirmation from Esrito participate in an Esri Training Event. Esri reserves the right to disconnect any Student who permits unregistered student access to an online classroom Esri Training Event. ln such case, the full Esri Training Event fee will be invoiced and payable; b. Ensure that all Students meet the minimum prerequisites for the applicable Esri Training Event as listed on Esri's train ing website;c. Submit Student registrations in Esri site classes with payment method information at least 15 business days before the scheduled start date;d. Provide the Esri Training Event Assistant with a list of names and email addresses of any Students who are to attend an Esri Training Event at least 3 business days before the scheduled start date, for compliance with the US embargoed country lists and the various US Government Lists of Parties of Concern or Specially Designated Nationals lists;e. For classes held at the Customer-designated facility, complete a client-site training request form; consult with Esri personnel to determine classroom, computer, and network requirements; and provide all such required classrooms, computers, and network access;f. Ensure that Student use of Training Materials provided by Esri complies with the terms of this Agreement; andg. Assume full liability and responsibility for Student attending Training course(s) under this Agreement.h. lf the Esri Mobile Lab is used, Customer will 1. Take delivery of the Esri Mobile Lab from the shipping agent, and keep it in a secure, locked area at all times;2. lmmediately report any previously damaged Esri Mobile Lab equipment to the Esri Training Event Assistant upon receipt of the shipment; and3. Be financially responsible for loss of, damage to, or theft of Esri Mobile Lab equipment while in Customer's possession. 7.5 Student Registration and Training Event Ghange Policy a. Customer will provide advance written notice to Esri Customer Service at service@esri.com to reschedule or cancel any Esri Training Event or to substitute a student in a scheduled Esri Training Event. b. A replacement Student must be from the same Customer organization as the Student being replaced. c. lf Customer reschedules an Esri Training Event three or fewer days before the scheduled start date, Esri will charge Customer 50 percent of the fee plus the cost of the rescheduled Esri Training Event. d. lf Customer (i) cancels an Esri Training Event 3 or fewer days before the scheduled start date without concurrently rescheduling or (ii) is absent without notice from the Esri Training Event, Customer will be liable for the full Esri Training Event fee. e. lf cancellation of an Esri Training Event is necessary due to causes beyond the party's reasonable control, the affected party may reschedule or cancel the Esri Training Event without incurring any liability. f . Termination of Agreemenf. Students who are currently registered for an Esri Training Event as of the date of termination of this Agreement may attend the scheduled Esri Training Event, subject to the terms and conditions of this Agreement. 7.6 lnvoicing; Prepaid Fees a. Esri will invoice Customer upon completion of the Esri Training Event or on purchase of a Training Pass. On Customer request, Esri will invoice in advance for an Esri Training Event.b. lf Customer is invoiced and pays that invoice prior to the scheduled Esri Training Event, then Customer has 1 year from the date of the invoice to consume Training days. For a multiyear order, Training days must be consumed by the end date specified on the Esri quotation. Thereafter, all prepaid fees are forfeited.c. Training Pass redemption rates are described at https:l/vrruvw.esri.comitraininq/traininq-for-organizations/. This paragraph does not apply to Training provided under the Advantage Program. E204 Legal Page 10 of 25 October 18,2019 8.0 ADVANTAGE PROGRAM 8.1 Definitions. The following definitions supplement the definitions provided in Attachment A: a. "Activity Description" means a mutually agreed upon written statement that confirms the number of Learning and Services Credits that Esri estimates is required to perform an activity and authorizes Esri to begin work based on such estimate. The Activity Description serves as the Task Order for Services provided under the Advantage Program. b. "Advantage Program" means either Advantage Program, as described at www.esri.com/services/eeaplcomponents, or the Advantage Program for Partners, as described at www. es ri. cgmlpartn ers/bpaplqo!'n ponents. c. "Authorized Contact" means Customer's point of contact for the Advantage Program identified below. d. "Learning and Services Credits" means a contracted unit of exchange that Customer may use to acquire Professional Services, Training, PSS, Esri Managed Cloud Services, or related travel expenses as described below. e. "Premium Support Services" or "PSS" means a prioritized incident management and technical support p rog ram fu rth er described at http : //support. esri. comien/s upporVp rem iu m. f. "Advisor" means an Esri consultant assigned to work with Customer to provide Professional Services such as advising Customer on GIS strategies, facilitating annual planning, and developing and coordinating a collaborative work plan under the Advantage Program. 8.2 Advantage Program Description. The Advantage Program is provided on an order-by-order, annual subscription basis and provides strategy and planning support in addition to a menu of items including Professional Services, Training, PSS, and Esri Managed Cloud Services that Customer can select to best meet its needs with guidance from Advisor. The Advantage Program may change from time to time. The Advantage Program includes the following: a. Advisor. Customer will receive up to the number of Advisor hours ordered. Customer may elect to retain additional Advisor hours for a supplemental price. b. Annual Planning Meeting. A 1-day annual planning meeting is included. c. Work Plan. A collaboratively developed document is designed to drive the program's implementation through definition of Customer's GIS vision, goals, and objectives. d. Learning and Services Gredits. Customer will receive the number of Learning and Services Credits ordered. Customer may use the credits toward any combination of Professional Services, Training, PSS, Esri Managed Cloud Services, or related travel expenses. Customer may order, for an additional price, additional Learning and Services Credits. Learning and Services Credits may be exchanged as described at the applicable Advantage Program website. Esriwill provide a monthly report outlining usage of Learning and Services Credits to date to the Authorized Contact. e. Technology Webcasts. Esri will provide an email invitation to the Authorized Contact for webcasts presenting business and technical information related to enterprise GlS. f. No Project Services. The Advantage Program is not designed for Esri to provide project-specific Professional Services such as custom application or database development for solutions or applications. Esri will not provide these types of Professional Services under the Advantage Program and does not warrant that Deliverables provided under an Advantage Program will comply with Specifications. 8.3 Authorized Gontact lnformation. Customer identifies the following person as its initialAuthorized Contact. (to be completed by Gustomer): Contact Name: Address: City, State, ZIP: Email Telephone: Fax: E204 Legal Pagel1of25 October 18,2019 8.4 Gurrent on Maintenance. Customer must remain current on standard Software Maintenance during the Advantage Program term. 8.5 Authorization of Learning and Services Credits Use. Customer will contact its account manager or Advisor to consume Learning and Services Credits for a particular request. Esri will submit an Activity Description by email to Customer for confirmation and authorization to use Learning and Services Credits. Customer may authorize the consumption of Learning and Services Credits by submitting an email. Esri will begin work and deduct the estimated credit amount stated in the Activity Description from the unused Learning and Services Credits available. 8.6 Activity Descriptions for Esri Managed Cloud Services. The Activity Description for Esri Managed Cloud Services orders must include the following: a. The EsriManaged Gloud Services Term. The time period in which Esri provides the Esri Managed Cloud Services to Customer. The Esri Managed Cloud Services term does not begin untilsetup and deployment of the data and application are complete.b. Targeted System Availability. The minimum percentage of time that Customer has external access to the application and associated Customer Content through the lnternet. Examples of supported levels of system availability are 95 percent, 99 percent, and 99.9 percent. Not all EMCS offerings include a Targeted System Availability. c. Number of Anticipated Requests. A The number of requests made by an end user through a client (e.9., desktop computer, web application, mobile device) and sent to a server(s) that is set up in the Esri Managed Cloud Services Environment by Esri and performs computational tasks on behalf of the end user. An example of a common request used in a GIS is a map request. A map reguest is made every time a user pans, zooms, or queries a map service.d. Amount of Data Storage. The storage capacity required to retain digital data, which is to be used and consumed in Customer GIS applications or Cloud Services.e. Learning and Services Credits Gonsumptíon. The price for the Esri Managed Cloud Services in Learning and Services Credits. The Data storage location may be defined in the Activity Description. 8.7 Travel and Per Diem Expenses. Any Esri travel and per diem expenses will be quoted separately. Travel expenses will include a '15 percent burden, and per diem will be determined in accordance with the full daily limits specified on the government General Services Administration (GSA) website at https://www.osa.gov/. Customer will use Learning and Services Credits for travel and per diem expenses. 8.8 Notification of Consumed Credits. Esri will notify Customer if the authorized Learning and Services Credits are consumed prior to completion of the requested work. Customer may elect to direct the use of additional Learning and Services Credits, if available; procure additional Learning and Services Credits; or notiff Esri to stop work on such requested work. Esri reserves the right to stop work if Customer has consumed all its Learning and Services Credits. 8.9 Review of Proposed Activities. Any activities proposed to be completed under the Advantage Program will be subject to Esri's review and approval to ensure alignment with the intent of the program. Ll0lnvoicing a. Esri shall invoice Customer as quoted for the Advantage Program subscription, additional Learning and Services Credits, or Advisor services upon receipt of Customer's order. Subsequently, Esri will invoice annually at least 30 days in advance of the Advantage Program subscription expiration date. Esri will extend the Advantage Program subscription for a subsequent annual term upon receipt of Customer's payment of the renewal invoice. Esri will invoice fees for additional Learning and Services Credits or Advisor services upon receipt of Customer's order.b. Pricing for program renewals and new or additional Services will be in accordance with Esri's standard pricing at the time of purchase or renewal. E204 Legal Page'12 oÍ 25 October 18, 2019 Lll Termination and Expiration. Upon termination or expiration of an Advantage Program subscription: a. Services will end as of the expiration or termination date stated; andb. Unless either party terminates the Advantage Program subscription for cause, Customer may apply any unused Learning and Services Credits toward any Professional Services, Training, PSS, or related travel expenses that are scheduled as of the termination or expiration date, provided that the Learning and Services Credits are used within 3 months after the termination or expiration date. Any other unused Learning and Services Credits will expire 30 days after the expiration or termination date; if Customer renews the Advantage Program subscription within this time period, any unused Learning and Services Credits will remain valid for up to 2 years from the purchase date or termination of this Agreement, whichever comes first. E204 Legal Page 13 of 25 October 18, 2019 ATTACHMENT A GLOSSARY OF TERMS The following glossary of terms applies to all Esri Offerings and Services that Esri may provide to its customers. Certain Esri Offerings or Services may not be within the scope of this Agreement. Please disregard any terms that are not applicable to Esri Offerings or Services offered under this Agreement. "Affiliate" means any entity that directly or indirectly (i) Controls; (ii) is Controlled by; or (iii) is under common Control with a party, where "Control" means having more than 50 percent of the voting stock or other voting interest in the Controlled entity. "APl" means application programming interface. "ArcGlS Website" means www.arcqis.com and any related or successor websites. "Authorization Code(s)" means any key, authorization number, enablement code, login credential, activation code, token, user name and password, or other mechanism required for use of Esri Offerings. "Beta" means any alpha, beta, or other prerelease version of a Product. "Cloud Services" means Online Services and Esri Managed Cloud Services. "Content" m'eans data, images, photographs, animations, video, audio, tef, maps, databases, data models, spreadsheets, user interfaces, graphics components, icons, software, and other resources. "Control" means having more than 50 percent of the voting stock or other voting interest in the Controlled entity. "Gustomer Content" means any Content that Customer provides, uses, or develops in connection with Customer's use of Esri Offerings or Services, including Value-Added Applications. Customer Content excludes any feedback, suggestions, or requests for ímprovements that Customer provides to Esri. "Data" means any commercially available digital dataset(s) including, but not limited to, geographic vector data, raster data reports, or associated tabular attributes that Esri bundles with other Esri Offerings or delivers independently. "Deliverables" means anything that Esri delivers to Customer as a result of performance of Professional Services. "Documentation" means all user reference documentation that Esri provides with a Deliverable or an Esri Offering. "Esri Managed Gloud Services" means a Customer-specific cloud infrastructure, Software, Data, and network platform that Esri hosts, manages, and makes available to Customer or Customer's end users via the lnternet. "Esri Offering(s)" means any Product or Documentation. lf Esri provides Training or Professional Services directly to Customer, then EsriOfferings also include Deliverables and Training Materials. Esri Offerings exclude Services and Third-Party Content. "GlS" means geographic information system. "Maintenance" means a subscription program that Esri provides and that entitles Customer to Product updates and other benefits such as access to technical support and self-paced, web-based learning resources. "Malicious Gode" means software viruses; worms; time bombs; Trojan horses; or any other computer code, files, denial of service, or programs designed to interrupt, destroy, or limit the functionality of any computer software, hardware, or telecommunications equipment. E204 Legal Page 14 of 25 October 18,2019 "Online Services" means any commercially available, lnternet-based geospatial system that Esri provides, including applications and associated APls for storing, managing, publishing, and using maps, data, and other information. Online Services exclude Data and Content. "Ordering Document(s)" means a sales quotation, Maintenance renewal quote, purchase order, proposal, Task Order, or other document identifrTing Esri Offerings, updates, or Services that Customer orders. "Perpetual License" means a license to use a version of the Esri Offering for which applicable license fees have been paid, indefinitely, unless terminated by Esri or Customer as authorized under this Agreement. "Product(s)" means Software, Data, and Online Services. "Professional Services" means any development or consulting services that Esri provides to Customer. "Sample(s)" means sample code, sample applications, add-ons, or sample extensions of Products. "Service(s)" means Maintenance. lf Esri provides Esri Managed Cloud Services, Training, or Professional Services directly to Customer, then Services also include Esri Managed Cloud Services, Training, and Professional Services. "Software" means any proprietary commercial off-the-shelf software, excluding Data, accessed or downloaded from an Esri-authorized website or that Esri delivers on any media in any format including backups, updates, service packs, patches, hot fixes, or permitted merged copies. "Specification(s)" means (i) the Documentation for Software and Online Services, (ii) the scope of work set forth in any Task Order, or (iii) Esri's published course descriptions for Training. "Task Order(s)" means an Ordering Document for Services. "Term License" means a license for use of an Esri Offering for a limited time period ("Term"). "Third-Party Content" means any Content that Customer may obtain from a third-party website or that persons other than Esri employees, suppliers, or contractors may directly contribute to Esri's website. "Training" means (i) Product training or (ii) related training that Esri provides under this Agreement. "Training Materials" means digital or printed content required to complete Training, which may include, but is not limited to, workbooks, data, concepts, exercises, assessments, and exams. "Value-Added Application(s)" means an application developed by Customer for use in conjunction with the authorized use of any Software, Data, or Online Services. E204 Legal Page15of25 October 18,2019 ATTACHMENT B GENERAL TERMS AND CONDITIONS The following general terms and conditions apply to all Esri Offerings and Services that Esri may otfer to its customers. Certain Esri Offerings or Services may not be available under this Agreement. Please disregard any terms that are not applicable to Esri Offerings or Services offered under this Agreement. ARTICLE B.I _GENERAL USE RESTRICTIONS Except as expressly permitted in this Agreement, Customer will not a. Sell, rent, lease, sublicense, distribute, lend, time-share, or assign Services or Esri Offerings;b. Distribute or provide direct access to Services or Esri Offerings to third parties, in whole or in part, including, but not limited to, extensions, components, or DLLs;c. Distribute Authorization Codes to third parties; d. Reverse engineer, decompile, or disassemble any Product or Deliverable delivered in compiled form;e. Make any attempt to circumvent the technological measure(s) that controls access to or use of Esri Offerings;f. Store, cache, use, upload, distribute, or sublicense Content or othenryise use Esri Offerings in violation of Esri's or a third-party's rights, including intellectual property rights, privacy rights, nondiscrimination laws, export laws, or any other applicable law or regulation;g. Remove or obscure any Esri or its licensors' patent, copyright, trademark, proprietary rights notices, or legends contained in or affixed to any Esri Offerings, output, metadata file, or online or hard-copy attribution page of any Data or Documentation; h. Unbundle or independently use individual or component parts of Esri Offerings;i. lncorporate any portion of Esri Offerings into a product or service for third-party use that competes with the EsriOfferings;j. Publish or in any other way communicate the results of benchmark tests run on Beta Products without the prior written permission of Esri and its licensors; ork. Use, incorporate, modify, distribute, provide access to, or combine any Esri Offerings in a manner that would subject any Esri Offering to open-source or open-database license terms that require any part of the Esri Offering to be 1. Disclosed in source code form to third parties; 2. Licensed to third parties for the purpose of making derivative works; or3. Redistributable to third parties at no charge. L Generate revenue by providing access to Software or Online Services through a Value-Added Application These restrictions will not apply to the extent that they conflict with applicable law or regulation. ARTICLE B.2-TERM AND TERMINATION 8.2.1 Customer may terminate this Agreement or any Esri Offerings license or subscription at any time upon written notice to Esri. Termination without cause does not entitle Customer to receive any refund of fees paid. Any right to terminate pending Services engagements for convenience is set forth in the applicable section in the body of this Agreement. Either party may terminate this Agreement or any license or subscription for a material breach that is not cured within 30 days of written notice to the breaching party. Upon any termination of this Agreement for breach, Esri will stop providing Services. Any licenses in Esri Offerings that survive termination of this Agreement continue under the terms of this Agreement. B.2.2lf Esri terminates this Agreement following Customer's breach, then Esri may also, at its election, terminate Customer's licenses or subscriptions to Esri Offerings. lf Customer terminates this Agreement for cause or convenience, then Customer may, at its election, also terminate Customer's licenses or subscriptions to Esri Offerings. E204 Legal Pagel6of25 October 18,2019 8.2.3 Upon any termination or expiration of a license or subscription, Customer will a. Stop accessing and using the terminated or expired Esri Offerings; b. Clear any client-side data cache derived from the terminated or expired Cloud Services; and c. Stop using and uninstall, remove, and destroy all copies of the terminated or expired Esri Offerings in Customer's possession or control, including any modified or merged portions thereol in any form, and execute and deliver evidence of such actions to Esri or its authorized distributor. Esri may stop performing Services immediately upon written notice to Customer if a bankruptcy or insolvency proceeding is commenced by or against Customer until the trustee cures any existing defaults and provides adequate assurance of future performance under this Agreement. This Agreement terminates upon the insolvency, liquidation, or dissolution of either party. ARTICLE 8.3_LIMITED WARRANTIES AND DISCLAIMERS 8.3.1 Limited Warranties. Except as disclaimed below, Esri warrants to Customer that (i) Products and Training will substantially comply with the applicable Specifications and (ii) Services will substantially conform to the professional and technical standards of the industry. The warranty period for Esri Offerings offered under a Perpetual License and for Services runs for 90 days from the date of delivery or from the date of acceptance if this Agreement provides an acceptance period. The warranty period for Esri Offerings offered under a subscription or Term License basis runs for the lesser of (i) the duration of the subscription or term or (ii) 90 days from delivery or acceptance if this Agreement provides an acceptance period. 8.3.2 Special Disclaimer. Third-Party Content; Data; Samples; hotfixes; patches; updates; Online Services provided at no charge; and trial, evaluation, and Beta Products are delivered "as is" and without warranty of any kind. 8.3.3 General Disclaimer. Except for the express limited warranties set forth in this Agreement, Esri disclaims all other warranties or conditions of any kind, whether express or implied, including, but not limited to, warranties or conditions of merchantability, fitness for a particular purpose, and noninfringement of intellectual property rights. Esri is not responsible for any nonconformities with Specification or loss, deletion, modification, or disclosure of Customer Content caused by Gustomer's modification of any Esri Offering otherthan as specified in the Documentation. Esri does notwarrant that Esri Offerings, or Customer's operation of the same, will be uninterrupted, eror free, fault tolerant, or fail- safe or that all nonconformities can orwill be corrected. Esri Offerings are not designed, manufactured, or intended for use in environments or applications that may lead to death, personal injury, or physical property or environmental damage. Customer should not follow any navigational route suggestions that appear to be hazardous, unsafe, or illegal. Any such uses will be at Gustomefs own risk and cost. 8.3.4 Disclaimers a. lnternet Disclaimer. Neither party will be liable for damages under any theory of law related to the performance or discontinuance of operation of the lnternet or to regulation of the lnternet that m ight restrict or prohibit the operation of Cloud Services. b. Third-Partv Websites: Third-Partv Gontent. Esri is not responsible for any third-party website or Third- Party Gontent that appears in or is referenced by Esri Offerings or Esriwebsites, including www.esri.com and www.arcqis.com. Providing links to third-party websites and resources does not imply an endorsement, affiliation, or sponsorship of any kind. 8.3.5 Exclusive Remedy. Customer's exclusive remedy and Esri's entire liability for breach of the limited warranties in this section will be to replace any defective media and to (i) repair, correct, or provide a workaround for the applicable Esri Offering or Services or (ii) at Esri's election, terminate Customer's right to use and refund the fees paid for Esri Offerings or Services that do not meet Esri's limited warranties. 8204 Legal Page 17 ol 25 October 18,2019 ARTICLE 8.4-LIMITATION OF LIABILITY 8.4.1 Disclaimer of Liability. Neither Gustomer, Esri, nor any Esri distributor or licensor will be liable for any indirect, special, incidental, or consequential damages; lost profits; lost sales; loss of goodwill; costs of procurement of substitute goods or services; or damages exceeding the applicable license fees, or currcnt subscription fees, or Seruices fees paid or owed to Esri for the Esri Offerings or Services giving rise to the cause of action. 8.4.2 The limitations and exclusions of liability in the preceding paragraph do not apply to Customer's infringement, misuse, or misappropriation of Esri's or Esri's licensors' intellectual property rights, either party's indemnification obligations, gross negligence, willful misconduct, or violations of the Export Compliance clause of this Agreement or any applicable law or regulation. 8.4.3 Applicability of Disclaimers and Limitations. Esri or its authorized distributor has set its fees and entered into this Agreement in reliance on the disclaimers and limitations in this Agreement; the fees reflect an allocation of risk that is an essential basis of the bargain between the parties. These limitations will apply whether or not a party is aware of the possibility of any damage and notwithstanding any failure of essential purpose of any exclusive, limited remedy. B.4.4 The foregoing disclaimers, limitations, and exclusions may be invalid in some jurisdictions and apply only to the extent permitted by applicable law or regulation in Customer's jurisdiction. Customer may have additional rights that may not be waived or disclaimed. Esri does not seek to limit Customer's warranty or remedies to any extent not permitted by law. ARTICLE 8.5_INDEM NIFICATIONS B.5.1 Definitions. The following definitions supplement the definitions provided in Attachment A: a. "Claim" means any claim, action, or demand by a third party. b. "lndemnitees" means Customer and its directors, officers, and employees. c. "lnfringement Glaim(s)" means any Claim alleging that Customer's use of or access to any Esri Offering or Service infringes a patent, copyright, trademark, or trade secret. d. "Loss(es)" means expenditure, damage award, settlement amount, cost, or expense, including awarded attorneys'fees. 8.5.2 lnfringement lndem nity a. Esri will defend, hold all lndemnitees harmless from, and indemnify any Loss arising out of an lnfringement Claim.b. lf Esri determines that an lnfringement Claim is valid, Esri may, at its expense, either (i) obtain rights for Customer to continue using the Esri Offerings or Services or (ii) modify the Esri Offerings or Services while maintaining substantially similar functionality. lf neither alternative is commercially reasonable, Esri may terminate Customer's right to use the Esri Offerings or Services and will refund any (a) license fees that Customer paid for the infringing Esri Offerings or Services acquired under a Perpetual License, prorated on a S-year, straight-line depreciation basis beginning from the initial date of delivery or (b) unused portion of fees paid for Term Licenses, Subscriptions, and Maintenance. c. Esri has no obligation to defend an lnfringement Claim or to indemnify Customer to the extent the lnfringement Claim arises out of (i) the combination or integration of Esri Offerings or Services with a product, process, system, or element that Esri has not supplied or specified in the Specification; (ii) alteration of Esri Offerings or Services by anyone other than Esri or its subcontractors; (iii) compliance with Customer's specifications; or (iv) use of Esri Offerings or Services after Esri either provides a modified version to avoid infringement or terminates Customer's right to use the Esri Offerings or Services. 8.5.3 General lndemnity. Esri will defend and hold all lndemnitees harmless from, and indemniff any Loss arising out of, any Claim for bodily injury, death, or tangible or real property damage brought against any of the lndemnitees to the extent arising from any negligent act or omission or willful misconduct by Esri or its directors, officers, employees, or agents performing Services while on Customer's site. E204 Legal Page18of25 October 18,2019 8.5.4 Gonditions for lndemnification. As conditions for indemnification, lndemnitee will (i) promptly notiñ7 Esri in writing of the Claim, (ii) provide all available documents describing the Claim, (iii) give Esri sole control of the defense of any action and negotiation related to the defense or settlement of any lnfringement Claim, and (iv) reasonably cooperate in the defense of the lnfringement Claim at Esri's request and expense. 8.5.5 This section sets forth the entire obligation of Esri, its authorized distributor, and its licensors regarding any Claim forwhich Esri must indemniñ7 Customer. ARTICLE 8.6_INSURANCE lf Esri is providing Services, Esri will carry, at a minimum, the following coverage: a. Comprehensive general liability or commercial general liability with a minimum coverage of $1,000,000.00 (US dollars) combined single limit per occurrence for bodily injury, including death, and property damage liability to include the following: 1. Premises and operations;2. Blanket contractual liability; 3. Broad form property damage;4. lndependent contractors;5. Personal injury, with employee exclusion deleted; and6. Completed operations. b. Workers' compensation insurance, with waiver of subrogation, in an amount that complies with statutory limits. ARTICLE B.7_SECURITY AND COM PLIANCE 8.7.1 Security. Esri publishes its security capabilities at http:/ltrugt.arcgis.com. Customer may give Esri personnel access to Customer systems or to Customer or third-party personal information, controlled information, or sensitive data if access is essential for Esri's performance of Services and if Esri expressly agrees to such access. Esri will use reasonable administrative, technical, and physical safeguards to protect such data and guard against unauthorized access. Customer bears responsibility to (i) confirm that Esri's published security and privacy controls meet all applicable legal requirements for protection of Customer Content and (ii) upload or share Customer Content through Cloud Services only when it is legal to do so. Esri is not responsible to review Customer Content to ensure compliance with applicable laws and regulations. Customer must contact Esri at Êecuresupport@esri.com for further instruction before providing any Customer Content that requires security measures other than Esri's published security capabilities. 8.7.2 Malicious Code. Esri will use commercially reasonable efforts to ensure that Esri Offerings will not transmit any Malicious Code to Customer. Esri is not responsible for Malicious Code that Customer introduces to Esri Offerings or that is introduced through Third-Party Content. 8.7.3 Export Compliance. Each party will comply with all applicable export laws and regulations, including the US Department of Commerce's Export Administration Regulations (EAR), the US Department of State's lnternational Traffic in Arms Regulations (ITAR), and other applicable export laws. Customer will not export, reexport, transfer, release, or otherwise dispose of, in whole or in part, or permit access to or transfer or use of Services or Esri Offerings to any United States embargoed countries or denied entities or persons except in accordance with all then-current applicable US government export laws and regulations. Customer will not export, reexport, transfer, or use Services or Esri Offerings for certain missile, nuclear, chemical, or biological activities or end uses without proper authorization from the US government. Customer shall immediately notify Esri in writing if any US government entity or agency denies, suspends, or revokes Customer's export privileges. Customer will not upload, store, or process in Cloud Services any Customer Content that (i) has an Export Control Classification Number (ECCN) other than EAR99 or (ii) is controlled for export from the United States under ITAR. Customer will notify Esri in advance if Esri's performance of any Services or provision of any Esri Offerings is related to any defense article, defense service, or technical data, as defined under the ITAR Sections 120.6, 120.9, and 120j0, respectively; Esri will not perform any such Services or provide any such Esri Offerings until Esri obtains any E204 Legal Page 19 of 25 October 18,2019 necessary export license from the US government. Customer will reasonably assist Esri in applying for and obtaining an export license if needed. 8.7.4 Privacy. Esri will process personal data according to the terms of the Data Processing Addendum available at https : l/www. esri. com/en -u s/privacv/privacv-qd pr. ARTICLE B.8_CLOUD SERVICES 8.8.1 Prohibited Uses. Customer shall not provide Customer Content or othenruise access or use Cloud Services in a manner that a. Creates or transmits spam, spoofings, or phishing email or offensive or defamatory material; or stalks or makes threats of physical harm; b. Stores or transmits any Malicious Code;c. Violates any law or regulation;d. lnfringes or misappropriates the rights of any third party; e. Probes, scans, or tests the vulnerability of Cloud Services or breach any security or authentication measures used by Cloud Services without written approval from Esri's product security officer; orf. Benchmarks the availability, performance, or functionality of Cloud Services for competitive purposes. 8.8.2 Service lnterruption. System failures or other events beyond Esri's reasonable control may interrupt Customer's access to Cloud Services. Esri may not be able to provide advance notice of such interruptions. 8.8.3 Customer Gontent a. Customer grants Esri and its subcontractors a nonexclusive, nontransferable, worldwide right to host, run, modiff, and reproduce Customer Content as needed to provide Cloud Services to Customer. Esri will not access, use, or disclose Customer Content without Customer's written permission except as reasonably necessary to support Customer's use of Cloud Services. Except for the limited rights granted to Esri under this Agreement, Customer retains all its rights, title, and interest in the Customer Content. b. lf Customer accesses Cloud Services with an application provided by a third party, Esri may disclose Customer Content to such third party as necessary to enable interoperation between the application, Cloud Services, and Customer Content.c. Esri may disclose Customer Content if required to do so by law or regulation or by order of a court or other government body, in which case Esri will reasonably attempt to limit the scope of disclosure. d. When Customer's use of Cloud Services ends, Esri will either (¡) Make Customer Content available to Customer for download for a period of 30 days unless Customer requests a shorter window of availability or Esri is legally prohibited from doing so; or (ii) Download all Customer Content in Esri's possession to a medium of Customer's choosing and deliver such Customer Content to Customer. Esri will have no further obligations to store or return Customer Content at the conclusion of the Cloud Services. 8.8.4 Removal of Gustomer Content. Esri may remove or delete Customer Content if there is reason to believe that uploading Customer Content to or using it with Cloud Services materíally violates this Agreement. lf reasonable under these circumstances, Esri will notify Customer before removing Customer Content. Esri will respond to any Digital Millennium Copyright Act takedown notices in accordance with Esri's copyright policy, avai I able at www. esri. com/leq alld m ca policy. 8.8.5 Service Suspension. Esri may suspend access to Cloud Services (i) if Customer materially breaches this Agreement and fails to timely cure the breach; (ii) if Esri reasonably believes that Customer's use of Cloud Services will subject Esri to immediate liability or adversely affect the integrity, functionality, or usability of the Cloud Services; (iii) for scheduled maintenance; (iv) to enjoin a threat or attack on Cloud Services; or (v) if Cloud Services become prohibited by law or regulated to a degree that continuing to provide them would impose a E204 Legal Page 20 of 25 October 18,2019 commerc¡al hardship. When feasible, Esri will notify Customer of any Cloud Services suspension beforehand and give Customer reasonable opportunity to take remedial action. Esri is not responsible for any damages, liabilities, or losses that may result from any interruption or suspension of Cloud Services or removal of Customer's content as described above. 8.8.6 Notice to Esri. Customer will promptly notify Esri if Customer becomes aware of any unauthorized use of Customer's subscription or any other breach of security regarding Cloud Services. ARTICLE 8.g_GENERAL PROVISIONS 8.9.1 Payment. Customer will pay each correct invoice no later than 30 days after receipt and will remit payment to the address stated on the invoice. Customers outside the United States will pay the distributor's invoices in accordance with the distributor's payment terms. 8.9.2 Feedback. Esri may freely use any feedback, suggestions, or requests for Product improvement that Customer provides to Esri. 8.9.3 Patents. Customer may not seek, and may not permit any other user to seek, a patent or similar right worldwide that is based on or incorporates any Products. This express prohibition on patenting will not apply to Customer's software and technology except to the extent that Products, or any portion thereof, are part of any claim or preferred embodiment in a patent application or a similar application. 8.9.4 Restrictions on Solicitation. Neither party will solicit for hire any employee of the other party who is associated with the performance of Services during the performance of the Services and for a period of 1 year thereafter. This does not restrict either party from publicly advertising positions for hire in newspapers, professional magazines, or lnternet postings. 8.9.5 Taxes and Fees; Shipping Charges. Pricing of Esri Offerings and Services that Esri quotes to Customer is exclusive of any and all applicable taxes or fees including, but not limited to, sales tax, use tax, or value-added tax (VAT); customs, duties, or tariffs; shipping and handling charges; and vendor enrollment fees. Esri will add any fees that it is required to pay to the total amount of its invoice to Customer. Esri may include estimated taxes and shipping and handling charges in its quotations but may adjust these fees on invoicing. For Customers outside the United States, the distributor may quote taxes or fees in accordance with its own policies. 8.9.6 Compliance Review. Customer will keep accurate and complete records and accounts pertaining to its compliance with its obligations under this Agreement. Esri or its authorized distributor may conduct a compliance review of these records and accounts with no less than 14 business days'written notice or may appoint an independent third party to conduct such a compliance review on its behalf. Customer will promptly correct any noncompliance identified during the compliance review. Neither Esri nor Esri's distributor may conduct a compliance review of Customer within 12 months after the conclusion of any prior compliance review that does not reveal any material Customer noncompliance. 8.9.7 No lmplied Waivers. The failure of either party to enforce any provision of this Agreement is not a waiver of the provisions or of the right of such party thereafter to enforce that or any other provision. 8.9.8 Severability. lf any provision of this Agreement is held to be unenforceable for any reason, (i) such provision will be reformed only to the extent necessary to make the intent of the language enforceable, and (ii) all other provisions of this Agreement will remain in effect. 8.9.9 Successor and Assigns. Customer will not assign, sublicense, or transfer Customer's rights or delegate Customer's obligations under this Agreement without Esri's and its authorized distributor's prior written consent, and any attempt to do so without consent will be void. This Agreement will be binding on the respective successors and assigns of the parties to this Agreement. Notwithstanding, a contractor under contract to the government to deliver Products may assign this Agreement and Products acquired for delivery to its government customer upon written notice to Esri, provided the government customer assents to the terms of this Agreement. E204 Legal Page 2'l ot 25 October 18,2019 Upon mutual agreement, Esri's Affiliates may provide Services under the terms of this Agreement; in such cases, the Ordering Documents will identify the Affiliate as the party that provides the Services. Esri's distributors are not Affiliates of Esri. 8.9.10 Survival of Terms. The Glossary of Terms and provisions of the following Articles of these General Terms and Conditions will survive the expiration or termination of this Agreement "Limited Warranties and Disclaimers," "Lim itation of Liability, " "l ndem n ifications, " and "General Provisions. " 8.9.11 US Government Customer. The Products are commercial items, developed at private expense, provided to Customer under this Agreement, lf Customer is a US government entity or US government contractor, Esri licenses or provides subscriptions to Customer in accordance with this Agreement under FAR Subparts 12.211112.212 or DFARS Subpart 227.7202. Esri Data and Online Services are licensed or subscribed under the same DFARS Subpart 227.7202 policy as commercial computer software for acquisitions made under DFARS. Products are subject to restrictions, and this Agreement strictly governs Customer's use, modification, performance, reproduction, release, display, or disclosure of Products. Agreement provisions that are inconsistent with federal law regulation will not apply. A US government Customer may transfer Software to any of its facilities to which it transfers the computer(s) on which it has installed such Software. lf any court, arbitrator, or board holds that a US government Customer has greater rights to any portion of Products under applicable public procurement law, such rights will extend only to the portions affected. ArcGlS Online has been granted FedRAMP tailored low authorization but does not meet higher security requirements including those found in DFARS 252.239-7010. 8.9.12 Governing Law. This Agreement is not subject to the United Nations Convention on Contracts for the lnternational Sale of Goods. a. Government Entities. lf Customer is a government entity, the applicable laws of Customer's jurisdiction govern this Agreement. b. Nongovernment Entities. US federal law and the law of the State of California exclusively govern this Agreement, excluding their respective choice of law principles. 8.9.13 Dispute Resolution. The parties will use the following dispute resolution processes: a. Equitable Relief. Either party will have the right to seek an injunction, specific performance, or other equitable relief in any court of competent jurisdiction without the requirement of posting a bond or proving injury as a condition for relief. b. US Government Agencies. This Agreement is subject to the Contract Disputes Act of 1978, as amended (41 USC 601-613).c. Other Government Entities. Esri will comply with mandatory dispute resolutions under applicable law. d. Arbitration. Except as noted above, the parties will submit to binding arbitration to resolve any dispute arising out of or relating to this Agreement that cannot be settled through negotiation. lf Customer is in the United States or one of its territories or outlying areas, the Commercial Arbitration Rules of the American Arbitration Association will govern the arbitration proceedings. lf Customer is outside the United States, the Rules of Arbitration of the lnternational Chamber of Commerce will govern the proceedings. The partles will select a single arbitrator in accordance with the applicable arbitration rules. The language of the arbitration will be English. Arbitration will be at an agreed-upon location. Either party will, at the request of the other, make available documents or witnesses relevant to the major aspects of the dispute. 8.9.14 Force Majeure. A party will not be liable for any failure of or delay in the performance of this Agreement for the period that such failure or delay iS due to causes beyond the party's reasonable control. Such causes may include, but are not limited to, acts of God, war, strikes, labor disputes, cyber attacks, laws, regulations, government orders, or any other force majeure event. 8.9.15 lndependent Contractor. Esri is and at all times will be an independent contractor. Nothing in this Agreement creates an employer/employee, principal/agent, or joint venture relationship between Esri or its authorized distributor and Customer. No party has any authority to enter into contracts on behalf of another party or otherwise act on behalf of another party. E204 Legal Page 22 ot 25 October 18,2019 8.9.16 Notice. Customer may send notices required under this Agreement to Esriat the following address: Environmental Systems Research lnstitute, lnc. Attn.: Contracts and Legal Department 380 New York Street Redlands, CA 92373-81 00 USA Tel.: 909-793-2853 Email : LeqalNoti.ges@esri. com E204 Legal Page 23 of 25 October 18, 2019 ATTACHMENT C SAMPLE TASK ORDER EsriAgreement No. Task Order No. ln accordance with the terms and conditions of the above-referenced Agreement between Environmental Systems Research lnstitute, lnc. ("Esri"), and ("Gustomer"), ("Customer Address"), this Task Order authorizes preparation and provision of the Deliverables described and in accordance with the terms, schedule, and starUend date(s) specified below. Scope of Work: lAs applicable, specifically identify and describe Delivenbles including custom code, map data, technicaldata (including technical assistance), and the rcsources to be provided by Customer (including Customer-supplied personnel, software, hadware, and digital or hard-copy data) and place of delivery and location where technicalassrsfance will be provided.l ln addition to the foregoing, Customer agrees that its employees, representatives, and subcontractors will cooperate and communicate with Esri during performance of this Task Order. Without cost to Esri, Customer shall provide, allow access to, or assist Esri in obtaining all data Esri requests for performance of this Task Order, including, but not limited to, (1) copies of previously prepared reports, maps, plans, surveys, records, and other documents in the control or possession of Customer and (2) copies of ordinances, codes, regulations, or other governmental documents. 2. Contract Type: [Firm Fixed Price (FFP) orTime and Materials (T&M)]: 3. Total Task Order Value (if FFP) or Not-to-Exceed Value (if T&M): 4. Customer Address for the Receipt of Esri lnvoices: 5. Delivery Schedule or StarUEnd Date(s) for Each Deliverable: 6. Special Considerations: 7. Esri Project Manager: linsert name, telephone, fax, and emailaddressl Esri Senior Contract Administrator linseñ name, telephone, fax, and email addressl Customer Project Manager: finseñ name, telephone, fax, and email address] Customer Senior Contract Administrator: linsert name, telephone, fax, and email addressl Customer Accounts Payable Contact: linsert name, telephone, fax, and email addrcssl ACCEPTED AND AGREED: lsamole onlv-do not sionl ENVIRONMENTAL SYSTEMS RESEARCH INSTITUTE, INC. (Esri)(Customer) Signature:fsample onlv4o sionl Signature: [sample onlv4o not siqnl Printed Name:Printed Name: Title: Date: Title: Date: E204 Legal Page 24 oî 25 October 18,2019 ATTACHMENT D TIME AND MATERIALS RATE SCHEDULE See Quotation for Pricing E204 Legal Page 25 of 25 October 18,2019 t T'{E Product-Specific Terms of Use esn Q' wtrñ8ß The following list identifíes additional terms of use that apply to specific Products. Each Product listing identifies one or more footnotes that apply to that Product. These footnotes supplement the terms of this Agreement. The definitions for each footnote follow the list. Unless otherwise noted in the applicable Ordering Document, extensions to a Product follow the same scope of use as that granted for the corresponding Product. Desktop Products. ArcGlS Desktop (Advanced, Standard, or Basic) (26). ArcGlS Earth (20;65). ArcGlS Explorer Desktop (20). ArcGlS for AutoCAD (20) ' ArcPad (13) ' ArcReader (20). ArcGlS for Personal Use (3; 26) Server Products. ArcGlS Enterprise - Standard orAdvanced (17; 21; 23: 31: 87) - Workgroup Standard orAdvanced (21;23;28;29;30; 87) - ArcGlS GIS Server (Standard orAdvanced) (31) - ArcGlS GIS Server Basic (31; 39) - ArcGlS GIS ServerWorkgroup (Standard orAdvanced) (28;29; 30) - ArcGlS GIS Server Workgroup Basic (39) - ArcGlS for Maritime: Server (2). ArcGlS Enterprise Optional Capability Servers: - ArcGlS lmage Server, ArcGlS GeoEvent Server, ArcGlS GeoAnalytics Server, and ArcGlS Notebook Server Standard (31). ArcGlS Enterprise Workgroup Optional Capability Servers: - ArcGlS lmage Server, ArcGlS GeoEvent Server, ArcGlS GeoAnalytics Server, and ArcGlS Notebook Server Standard (4). Esri Business Analyst for Server - Workgroup (28;29;30; 31; 39) - Enterprise (31; 39). World Geocoder for ArcGlS Basic (67) Developer Tools. AppStudio for ArcGlS Standard (1 1 ; 16; 19). ArcGlS Runtime SDKforAndroid, iOS, Java, macOS,.NET, Qt, orWPF (16; 19). ArcGlS Runtime for Android, iOS, Java, Mac OS X, .NET, Qt, or WPF - Lite (15) - Basic or Standard (1; 14; 15; 18) - Advanced (1a; 15; l8). ArcGlS Engine Developer Kit and Extensions (16; 19; 22;26). ArcGlS Engine for Windows/Linux and Extensions (15; 22;26). ArcGlS Web API for JavaScript (f 6; 64). ArcGlS Developer Subscription (24;26;77). EsriCityEngine SDK and ProceduralRuntime (19; 8a). Esri File Geodatabase API (47) Mobile. Navigator forArcGlS (14) 9C'ã¡tJCr E300 Page 1 of4 August 20, 2019 Other. ArcGlS Hub (85). ArcGlS lndoors (86). ArcGlS Maps forAdobe Creative Cloud Complimentary user (74). lnsights for ArcGlS (17) Online Services. ArcGlS Online Developer Deployment Subscription is available through the ArcGlS Developer Subscription: + Free Subscription (66; 68; 75;76;79; 81) + Paid Subscription (66; 68; 75;76:79) - Education Programs (Free or Paid Subscriptions) (66;68; 70;71;75;76;79; 81) - NGO/NPO, Press/Media Programs (Free or Paid Subscription) (66; 68; 70;71;72;75;76;79;81). ArcGlS Online subscriptions are available through multiple Selling Programs: - Commercial Retail, EAs; and Government Programs (66; 68; 69; 70; 77;78;82) - Education Programs (66; 68; 69; 70; 71;78;81; 82) - Non-profit Programs (66; 68; 69; 70; 71;78;81; 82) ' Public Plan (66; 68;74;75;76;80; 81) Customers under the following categories have these additional rights: - Commercial Retail (72) - enterprise agreements (72) - Governmenl (72) - NGO/NPO (72) - Press/Media Programs (72) - Education Programs (71). ArcGlS AEC Project Delivery Subscription (83) Footnotes: 1. May not be used to edit an enterprise geodatabase via Direct Connect. 2. Not for use in navigatíon. 3. Licensed for personal, noncommercial use only. 4. - Limited to I four-core server. - Can be installed on a separate machine. 5-10. Reserved. 11. Applications built with AppStudio for ArcGlS Standard are subject to the terms of use for ArcGlS Runtime Standard Level. 12. Reserved. 13. Licensed as a DualUse License. 14. May be used for navigational purposes. 15. Licensed as a Deployment License. 16. Customer may use the SDKs or APIs to create Value-Added Applications and distribute and license those Value-Added Applications to its end users to use anywhere not prohibited under export regulation. 17. Customer shall not redistribute Oracle JDBC Driver or its documentation that is included with this Product. Oracle is a third-party beneficiary of this Agreement with respect to the Oracle JDBC Driver. 18. The Deployment License is per Value-Added Application per computer for stand-alone applications. 19. License may not be used to develop lnternet or server-based Value-Added Applications. 20. Licensed as a Redistríbution License. 21. See Master Agreement http://www.esri.com/leqal/software-license for additional terms of use for Named User Licenses. 22. a. An end user must acquire a license in either ArcGlS Engine for Windows/Linux Software or other ArcGlS Desktop Software (Basic, Standard, or Advanced) to obtain the right to run an ArcGlS Engine application on I computer; andb. The ArcGlS Engine for Windows/Linux extensions shall not be used in combination with ArcGlS Desktop Software to run ArcGlS Engine Value-Added Applications. A single user can have multiple ArcGlS Engine Value-Added Applications installed on 1 computer for use only by that end user. 8300 Page 2 oÍ 4 August 20, 201 9 " 31"3*i3ååiH&Î33if"l*iäte:l:e:11"^iîllî^îÏ"--åîi; '5Í,i;îîil;î,Ì,1e,#;'3;'u""* communications from ArcGls ..,"'Oxlåìîîir,ãiil''iià-p"tíi";¿tiliåà úus¡n"ss svstem(s) in the customer,s organization. customer ;;y"i;9.; vi;111"#iüJ"i c'"o"ntial or L'evel 1 Named user credentiar ". äü"ri" service.rogin.rn[íÈ.ri imprementsan"åñ,ä tãtiðé togin credential' A specific Viewer *ameJ User Credentialo," r-"îårîÑäni"ã Ú'"t Ctåiãtì"r tteJas ãUasic service login credentiar may onry be used ør ryrt'"",i+åöi'"î ri"gtãtiáîï;öt* and mav not also be used bv à n¡ame¿ User to access the sYstem' b. customerl.Tì"î l-rËäriãn¿ãrã"""-äe login to enable !Y.9:wav' read-write' svstem-to-svstem communicatioi. oLt*""'Ar*lq eni"rpïi'" "nd other.thirüil;' ;tËririsé uusiness svstem(s) in the customert ãrsanization. c ustoiì:î #ï;e; eï it"t öitiòiei) Ñameo user credential or Lever 2 *amei uËer crede¡ti.ar ", ä-.t"nãära service. rogiÀînüÍEiri imprements an actuar service losincredentä'îtiJJ''iiãeJito't*ñüh;DÑ"t"gy1iö'äoËnii"lotLevel2Nameduser credentiat used as a standard ,"toä'ïogií credential,ma;*ry Ë used for system-to-system integration p;ñ"*; ãnã r"V not "Ë-o'Uå ,."0 ¡V a UamåO Uåer to access the svstem' 24. software ,"v o" u"rãrónry for tr.," purpJJ"ãiiãã""r"pr""t, iåiirı, åno oemonstration of a protorvpe Varue_Added Rpprication ãnd creating ä;;;.Ë, cústomerüàJüsã varue-Roded Apprications and map caches *o,iÄî"ciö Ë;i";p;Ê;,st"äiñg êË*9' Ll:-"-n:.:'^#bır"itãnt server Licenses' software and Data may oe'instãred on murtipre,áımiuters for use uv ""väIxÍı'Develo.per.subscribers with Buitder or higheiptan subscription.; "riäiiìãiıå-n'*t" it tióensêO as a Single Use License' 25. Reserved' , 1- , ^ -:^^h.¡rac nf cr rstomer's data. 26'Thegeodatabaseisrestrictedtol0gigabytesofCustomer's ã7. n"i*i'""d. >rs of apprications other than ArcGls Enterprise workgroup or ;ä iiär''lsu"J"?w:i-îi:üiäi'T"Ë[fiï,f:iäiTtry:it:ym,[wrïi'i Desktop sonware' ArcGrs Ensine éótt*"r",ãno third-pariv'äipri,äiiå^r *1¡rì.äJãr""trvto anv ArcGts Enterprise Workgroup o, ni.OiSît'S Server W"rr.ää'p éeodatabase' iË;; ä;; timitations on the number of åànnãctioltt from web applications'. 29. Software ,"qr¡rär'a iup'pbrt"O v9rsl^o1 of SQL Server Express' Supported versions are listed with the .. i,r,i:L:",ii:Ë'i'iJ:f*ffifittïif,rru#"J;lB;",'s data Arrcomponents must be instarred on a single server' 31. lncluães a Failover License 32. Reserved' .^^ ...:r1^ ^,^êtq Gts server 33-38. Reserved' 3g. Any editing functiona'ty incruded with ArcGrs Grs server is not permitted for use with ArcGrs Grs server Basic and nttôjs óJs'S"t"' Workgroup Basic' 4046. Reserved' 47. customer may deverop and distribute Varue-Added App'cations that use Esri File Geodatabase API to Customer's end users' 48-53. Reserved' 54. Reserved' súä. nãserveo. , ....^L r. 64. Varue-Added Apprications for web deprovment must ber'rsed;ï""îltïi"iåäÏ$l'::i:F::5ffi"i: *"- Iln ffi"r l;i. :':; gl"iiliy: i'$' i ::i'iä:'':i i;; ;;; Ë'ìi p'o oi'tr'r 65. May onry be "råã'ì.ìã"iunction *itn"ot'nåi Ër¡ píðã""t1g."ìi,råöni!".-111:^n"ìei mav also be used in conjunction *iiñÂi.ois Earth as ,".g årïiörs È;,tñ't'"r*äv. r."á in conjunction with other Esri Products' 66. onry customers with an active ArcGrs onrine subscription may store geocoded resurts generated by -- WoitO Geocoding Service' g LTff¡'*:"',;i$.,,. * ih¡:i,ü_.:ffiîil,îxiË1.,.JfJ3ili.. s",i.e for dispray purposes onry and mav not save "nv'å"iãä""ssible throuph this service' 69'Maybeusedioiãnvbusinessp,'pä'"otCustomer.sorganization' 70. May be used ä äffiö;i ård ":iüñããLt tót cuslomer's orsanization' E300 Page 3 of 4 August 20, 2019 71. May be used for teaching purposes in educational organizations. 72. May be used for the internal business purposes of Customer's organization. 73. Reserved. 74. May be used for personal use. 75. Customer may enable third-party use of Value-Added Applications only by publicly sharing the Value- Added Application(s) using Sharing Tools. Customer may not use this subscription to power a Value- Added Application for its own internal business use unless Customer is an educational institution using the Value-Added Application for teaching purposes only, a qualified NGO/NPO organization, or a media or press organization. 76. Customer is not permitted to create private groups or participate in any private groups. 77. lncludes a Commercial App Deployment license, which enables Customer to make Value-Added Applications available to third parties for a fee. 78. Customer may use this subscription to create or participate in private groups. 79. Each subscription is limited to 1,000,000 geosearch transactions per month in conjunction with Customer's subscription. Transactions include both basemap data and geocode search transactions. One basemap data transaction is equivalent to eight 256x256 tile requests. One geocode search transaction is equivalent to one address or place. lf the results are stored in any manner such as after batch geocoding, the stored results are not counted toward the transaction limit. However, storage does consume Service Credits. 80. May permit registered students of an education institution to directly access the Online Services and share a single subscription between more than I registered student for teaching purposes only. 81. Customer may not make Value-Added Applications available to third parties for a fee. 82. A Named User may embed its Named User Credential in an ArcGlS API for Python script solely for the purpose of automating a workflow to be used exclusively by the Named User whose Named User Credential is embedded in the script. 83. Customer must use a separate AEC Project Delivery Subscríption for each Customer client ("Client"). Customer may (i) use the AEC Project delivery Subscription solely to collaborate on project work with its Client; and (ii) provide Client with Named User access to the AEC Project Delivery Subscription to enable Client to access the AEC Project Delivery Subscription to collaborate on project work that Customer performs for Client. Client may not use the Named User License for any other purpose. Customer is solely responsible for Client's compliance with these terms of use and will ensure that Client stops using the AEC Project Delivery Subscription when the project ends. 84. Does not include a Deployment License for commercial use. Does include a Deployment Lícense for non- commercial or educational use. 85. Software licenses and subscriptions included with ArcGlS Hub may only be used to support the community initiatives enabled by ArcGlS Hub. Customer may allow 3rd parties to be Named Users of ArcGlS Hub for the sole purpose of engaging in community activities. Customers may allow employees, agents, consultants, or contractors to be Named Users of ArcGlS Hub for the sole purpose of administering, configuring, maintaining, and supporting community initiatives through ArcGlS Hub. No other use of software licenses and subscriptions included with ArcGlS Hub is permitted. 86. Customer may use the software licenses and subscriptions included with ArcGlS lndoors solely to enable the capabilities of ArcGlS lndoors as defined in the ArcGlS lndoors Documentation. No other use of software licenses and subscriptions included with ArcGlS lndoors is permitted. 87. Accessing Parcel Fabric services provided by ArcGlS Enterprise is prohibited except through ArcGlS Pro Standard and ArcGlS Pro Advanced. E300 Page 4 of 4 August 20, 201 I a r,{Ë OFEsri Maintenance and Support Program esrl scrglvcã w¡rË&8^ This Esri Maintenance and Support Program document describes Esri's commitment to support a US customer's use of Esri's unmodified Qualifying Products by providing some or all of the following maintenance benefits: technical support, new version software, hot fixes, patches, software updates, Self-Paced E-Learning, beta programs, and/or Esri User Conference registration ("Maintenance"). Maintenance benefits may vary by product or program. For Maintenance details, contact Esri Customer Service or visit Esri's product qualification web page at http://www.esri.com/software/maintenance/benefits. ln addition to Maintenance, Customers in the United States of America may purchase one or more of the following programs, collectively known as ("Support Programs"), which enhance the benefits of Maintenance. a. Premium Support Services ("PSS") b. Special Events Premium Support Services ("SEPSS") c. North America Regulated lndustries Support ("NORUS') d. After Hours Support For further details regarding the Support Programs, contact Esri or visit Esri's support web page at http : //s u pport. esri. com/other-resou rces/S uppo rtServices. Esri reserves the right to change the Esri Maintenance and Support Program at any time and, if reasonable under the circumstances, Esri will provide thirty (30) days' advance written notice of any material alterations. Any material alterations will become effective upon renewal. ARTIcLE 1*DEFINITIONS The terms used are defined as follows: a. "Authorized Caller(s)" means the Customer-designated individualwho may contact Esrito request standard technical support (e.g., to report technical issues or request product assistance). b. "Case" previously referred to as lncident, means the Esri record that contains technical notes and documentation of all related interactions between Customer and Esri Support Services for a given technical issue. Depending on how the request was initiated, Esri will provide phone, email, or chat confirmation of the Case creation. The Case will be given a unique identification number for reference and tracking.c. "Customer" means Licensee or Customer as defined in the Master Agreement or your signed Agreement with Esri. d. "Customer Number" means a unique number created by Esri to identify each Customer office or site and that will be included on the invoice and/or packing list with any shipment. e. "Esri Support Services" means Esri support team. f. "Hot Fix(es)" means a single fix in one of the specific functional areas that is critical to Customer (e.9., Customers production has stopped) Esri will send the Hot Fix to Customer as soon as Esri completes a technical feasibility assessment. With the Hot Fix, Esri will deliver documentation that will clearly identify the technical probiems addressed and any limitations. Esri will conduct limited testing on Hot Fixes before providing them to Customer. Esriwill incorporate Hot Fixes into subsequent service packs. Hot Fixes do not provide new functionality. Hot Fixes will only function with the associated Esri product type and release.g. "Patch(es)" means a single fix (see Hot Fix[es]) or a set of related fixes that are in a specific functional area of the Esri product and will apply to multiple Esri customers. Once a Patch is released, it will be incorporated into a subsequent service pack release. Esri conducts limited testing on Patches before providing them to customers. Patches do not provide new functionality. Patches will only function with the associated Esri product type and release. h. "Premium LAC" means up to two (2) individuals selected by Customer to report a PSS Case and work directly with the TAM. J I 0044 Page 1 of5 October 31 ,2019 i. "PSS Case(s)" means a Case that is opened as or elevated to PSS and/or SEPSS via Customer request or technical support's elevation process.j. "Qualifying Product(s)" means Esri's unmodified Products or Products that were modified by Esri or under Esri's direction and are eligible for some or all of the Maintenance benefits licensed to Customer subject to the terms and conditions of the License Agreement signed by Esri and Customer.k. "Self-Paced E-Learning" means a collection of self-paced learning resources for the ArcGlS Platform, accessible from the EsriTraining website. l. "Software Updates" means a collection of files that enhance or correct a Qualifying Product and that will be available for Customer to download during the Maintenance term. m. "TAM" means the Technical Account Manager who will be the primary point of contact for the coordination and escalation of PSS Cases. AntclE 2-P¿vrur¡lr, ExRt n*l oN, REN EWAL, ¡Nn RE¡ ¡,¡sr¡TEM ENT 2.1 Payment. Esri will automatically provide Maintenance for the first twelve (12) consecutive months from the licensed date of Qualifying Products. All Maintenance and any Support Program(s) may be purchased in advance, with payment terms of net thirty (30) days, unless otherwise agreed to in another agreement between Customer and Esri. Customer may issue a purchase order for its initial Support Program order at any time during a Maintenance term. 2.2Term Expiration. Esri will send Customer a notice of expiration one hundred twenty (120) days before the term expires. Esriwill issue a quote ninety (90) days before the expiration date ("Renewal Quote"). The Renewal Quote will be sent via email or fax and provide Customer with a breakdown of the Products licensed and additional Support Program(s) due to expire and the associated fees to renew. lf Esri does not receive a purchase order or payment prior to the expiration date, Esri will notify Customer that the term has expired. Esri will continue to provide standard technical support for an additional thirty (30) days, but Customer will no longer receive Software Updates released after the Maintenance term's expiration or have access to Support Program(s). lf Customer does not reinstate Maintenance within thirty (30) days after the expiration date, Customer will no longer receive technical support. Allother Maintenance benefits and Support Program(s) willend with the expiration of the Maintenance term. 2.3 Prorating Renewal Terms. lf Customer has acquired multiple Qualifying Products throughout the course of a year, Esri will provide a single Renewal Quote with prorated fees and a common renewal term for all Qualifying Products and Support Program(s) (if applicable). The common renewal term will start on the earliest of the Qualifying Products' renewal dates. 2.4 Reinstatement Fee for Past Due Renewals. Esriwill reinstate Maintenance and Support Program(s) (if applicable) if Customer sends a purchase order or payment within thirty (30) days of the expiration date. lf Customer does not renew Maintenance within thirty (30) days of the expiration date but at a later date wants to reinstate Maintenance, Maintenance fees will include the Maintenance fees that Customer would have paid since the expiration date. Renewal Maintenance and Support Program(s) will be reinstated at the then-current pricing. Anlct: 3-Ësnr UsEn CoHTERENcE Reorsrn¡loH; Splr-PncEp E-LrnnnrNc 3.1 Esri User Conference Registration. During the Maintenance term, Customer may be eligible for complimentary registrations to attend the Esri User Conference. Unless othen¡vise agreed to in writing by Esri and Customer, Customer's eligibility will be dependent on the license type(s) and quantity of Qualifying Products. Customer may purchase additional registrations. Customer must submit a registration form for each individual attending the conference. Esri User Conference registrations are assigned in the order received and are nontransferable. 3.2 Self-Paced E-Learning. During the Maintenance term, Customers will receive access to Self-Paced E- Learning. Each individual must have an Esri account, a broadband lnternet connection, and must be an employee, agent, consultant, or contractor of Customer. For education accounts, individuals may include registered students. J'too44 Page 2 of 5 Oclober 31, 2019 ARrcr-E 4-Trcu¡rrcnl Suppont 4.1 Scope of Technical Support. During the Maintenance term, Qualifying Products will receive the level of technical support corresponding to the respective life cycle phase. lnformation on the Qualifying Product life cycle phase and the ArcGlS Product Life Cycle Support Policy can be found at http://support.esri.com/en/contenUproductlifecvcles. Esri does not provide technical support for (a) sample applications; (b) patches received outside of a life cycle; or (c) third-party software, hardware, graphics cards, monitors, plotters, graphics printers, digitizers, modems, or similar peripherals that are not provided by Esri. However, Esri does answer questions about how to interface Esri products with supported devices. 4.2 Authorized Callers. Customer may designate a limited number of Authorized Callers per Qualifying Product. Customer may replace Authorized Callers at any time by notifying Esri Support Services or through the My Esri site. lf Customer has an enterprise agreement, site license agreement, or paid Support Program(s) subscription with Esri, Authorized Callers will be identified by name in the corresponding agreement or documentation. 4.3 Telephone, Chat, and Web Form. lf Customer needs help with a technical issue, Authorized Caller may contact Esri by phone, chat, or web form. a. By Tetephone. Each technical support request will be logged as a Case. After a Case is logged, the caller will be connected to a technical specialist who will be dedicated to work on the technical issue. lf a technical specialist is unavailable, the Case will be placed in a dispatch queue for the next available technical specialist. b. By Chat. To initiate a chat consultation, click the Chat with an Analyst button at http://suoport.esri.com/en/webform-chat. Chat-based requests can only be made during Esri Support Services operating hours, listed in Article 9 below. Each technical support request will be logged as a Case. After a Case is logged, Authorized Caller will be connected to a technical specialist. lf a technical specialist is unavailable, Authorized Caller can opt to receive an email notification when the next technical specialist is available. c. By Web Form. Authorized Caller may request technical support by completing an online web form available at http://support.esri.com/en/webform. Requests made through this channel are received twenty- Íour (24) hours a day, seven (7) days a week, but are logged and assigned to a technical specialist the next business day. Esri will respond on a first come, first served basis. All Cases reported by web form are given the same priority and level of attention as those reported by telephone. 4.4 Esri Online Support Center and My Esri. Esri has created a self-help support website center for Authorized Caller to submit technical issues; chat with technical specialists; track technical support Cases through the Esri Customer Care portal; and view technical articles, updated product documentation, blogs, links to forums, and technology announcements. The Esri Support website can be found at http://support.esri.com. My Esri can be found at https://mv.esri.com. 4.5 Technical Support Case Reporting/Logging. For most Qualifying Products, Authorized Caller may contact Esri as many times as needed. All requests for technical support must contain detailed information about the technical issue. Authorized Caller must be prepared to provide as much of the following information as possible: . The Esri Customer Number. The phone number and email address where Authorized Caller can be reached. The version of the software and operating system in use. The database in use, if applicable . The EsriGlobal lD. A description of what Customer was doing when the problem occurred. The exact wording of any error messages that appear on the screen. Any steps taken to resolve the problem 4.6 Standard Technical Support Response Time. Esriwill respond to a technical support request during Esri Support Services operating hours. Esriwill make commercially reasonable efforts to respond and provide status updates to Authorized Caller according to the severity level of the technical issue as shown in the table below. Authorized Caller may request that the technical specialist change a technical issue severity level, but requests for critical- and high-severity levels must be made via telephone. J10044 Page 3 of 5 October 3'1,2019 Severitv Criteria Response Time Status Updates Critical Causes a severe impact to business operations (e.9., critical business processes are disabled) No workaround available Six (6) business hours Esriwill provide status every business day until closure of the Case. High Causes a noncritical impact to business operations (e.9., significant degradation of quality or handling of data) No stable workaround available Eisht (8) business hours Esriwill provide status every business day until closure of the Case. Medium Causes a minor impact to business operations Two (2) business davs Esri will provide status every three (3) business days until closure of the Case. Routine Causes little or no impact to business operations Two (2) business davs Esri will provide status every five (5) business days until closure of the Case. 4.7 Resolution Time. After the Technical Support Case is logged, Esri will use commercially reasonable efforts to provide corrections to a technical issue or supply a workaround. While it is Esri's goalto provide an acceptable resolution to technical issues, Esri cannot guarantee that all technical issues can be fixed or resolved. Anr¡clr 5*PReutur'¡ Supponr Sgnvlcrs (US CusronaËRs ONLY) Customers current on Maintenance may purchase PSS on an annual basis coterminous with Maintenance or SEPSS in blocks of one (1) month, three (3) months, six (6) months. Upon payment of PSS or SEPSS, Customer will receive all benefits described for in Article 4 above and additionally receive (i) access to a designated TAM, (ii) the ability for Premium LAC to convert a Case into a PSS Case at any time, (iii) priority Case management, (iv) request support cases 24 hours a day, 365 days a year, and (v) additional enhanced support and services. 5.1 Technical Account Manager. Esri will assign a TAM to Customer to work directly with Premium LAC to oversee open Cases. a. TAM will (i) become familiar with Customer's geographic information system (GlS) software architecture and infrastructure; (ii) verify that all open PSS Cases are prioritized above Cases opened under Maintenance; (iii) work closely with Premium LAC and Esri senior support analyst toward the resolution of all open PSS Cases; (iv) provide Premium LAC with a daily status update on all PSS Cases or as agreed to by TAM and Customer; and (v) make reasonable efforts to be available from 5:00 a.m. to 5:00 p.m. (Pacific time), Monday through Friday, except on Esri holidays. b. Esri may replace TAM with another TAM of similar skill and background, by written notice to Customer. c. All communications will be conducted in the English language unless by written agreement of both parties. 5.2 Priority Case Management. Cases reported by Premium LAC and converted to a PSS Case will be given priority handling after the initial Case is created and documented (excluding chat Cases). 5.3 PSS/SEPSS Response Time. ln addition to the response times outlined in Article 4.6, Esri will make commercially reasonable efforts to call or send an email response within one (1) business hour of receipt of a new PSS Case, regardless of its severity level. Esri will provide a status report every business day until closure of the PSS Case. ARr¡cle 6-Nonrn A¡uenlcn Rreulareo lrupusrRrrs Supponr (U$ Cusromrns ONt-v) Customers current on Maintenance may purchase NORUS on an annual basis that is coterminous with Maintenance. Upon payment of NORUS, Customers will receive technical support from technical specialists who J10044 Page 4 of 5 October 31, 2019 are confirmed US citizens located in the US and who will be the only technical specialists able to access Cases and Customer data created or collected by NORUS technical specialists. ARrcr-E 7-Arrrn Houns Supponr {US Cusronnens Orulv) Customers current on Maintenance may purchase After Hours Support on an annual basis that is coterminous with Maintenance. Upon payment of After Hours Support Customer will receive all benefits described in Article 4 above and the ability to request a support case 24 hours a day, 365 days a year. Esri will make commercially reasonable efforts to call or send an email response within one (1) business hour of receipt of a new Case, regardless of its severity level. AnrcLr 8-CoNr¡ orNïALrrY All data, conversations, and Cases are confidential in nature. Esriwilltreat all Cases (including PSS Cases) as confidential, using the same degree of care, but no less than reasonable care, as Esri uses to protect its own confidential information of a similar nature. Within ninety (90) days of closing a Case, Esri will delete or destroy all information provided within a Case, unless otherwise requested by Licensee in writing. This obligation to delete or destroy excludes information retained in backup media or other archival records maintained in the ordinary course of business that are not readily accessible by Esri personnel, or information retained for future review by Esri's development team. ARrcr-E 9-CoHr¡crilc EsRt Esri Support Services Web: http://support. esri.com/ Tel.: 909-793-3774 Toll-Free Phone: 888-377-4575, extension 2 Su pport Web Fo rm : http://s upport. esri. com/en/webform MyEsri: http://mv.esri. com C h at: http : //s u p po rt. es ri. co m/e n/webfo rm -c h at EsriCorporate Offices Tel.: 909-793-2853 Fax: 909-793-5953 Email: info@esri.com Esri Customer Service Tel.: 888-377-4575, extension 5 Email: service@esri.com Web: http://service. esri.com Operating Hours: 5:00 a.m. to 5:00 p.m. (Pacific time), Monday through Friday, except Esri holidays J10044 Page 5 of 5 October 31 ,2019