HomeMy WebLinkAboutMinutes - October 8, 2019 SSLODI CITY COUNCIL
SHIRTSLEEVE SESSION
CARNEGIE FORUM, 305 WEST PINE STREET
TUESDAY, OCTOBER 8, 2019
The Informal Informational Meeting ("Shirtsleeve" Session) of the Lodi City Council of Tuesday,
October 8, 2019, was cancelled due to lack of a quorum. An informal presentation was made on
the topic - Receive Information Regarding Language Line Solutions Translation Services - with
background materials and PowerPoint presentation on file in the City Clerk's Office.
ATTEST:
Jennifer M. Ferraiolo
City Clerk
1
Language Line Solutions Translation
Services Demonstration
Shirtsleeve Meeting
October 8, 2019
The City of Lodi
Public Works
Overview
•What is Title VI?
•City of Lodi Title VI Policy
•Limited English Proficiency Plan
•Language Line Solutions
•Call Demonstration
•Questions???
What is Title VI?
As a condition of receiving Federal financial assistance from
the U.S. Department of Transportation, local agencies, like
City of Lodi, must ensure that their programs, policies, and
activities comply with DOT’s Title VI regulations and related
statutes.
What is Title VI?
Part of the 1964 Civil Rights Act that ensures no person
shall, on the grounds of:
•Race
•Color
•National Origin
•Sexual Orientation
•Age
be discriminated against.
Limited English Proficiency Plan
To satisfy the Title VI requirement, the City of Lodi has
established a Limited English Proficiency Plan to provide
meaningful access to LEP persons. As part of this Plan, the
City of Lodi has entered into a Professional Services
Agreement with Language Line Solutions to provide
interpretation services Citywide.
Language Line Solutions
Language Line Solutions has been enabling communications
and empowering relationships by providing language access
programs to help organizations serve their LEP communities
for more than 36 years.
Language Line provides access to professional linguists in
more than 240 languages, 24 hours a day, 7 days a week.
Language Line Solutions
Professional Services Agreement
Term – Three years, two optional one-year extensions
•July 1, 2016 – June 30, 2019
•Extensions could extend through June 30, 2021
Agreement Amount - Not to Exceed $10,000
•Over the entire term of the agreement – including any extensions
Funds spent to date - $952.41
•Cost per Minute - $0.97
•No fees other than usage
Language Line Solutions
Training
•June 2017
•Over 80 employees trained
•Small groups/individual training – based on need
Language Line Solutions
City of Lodi Usage by Language:
Spanish 89.33%
Mandarin 3.33%
Urdu 2.00%
Punjabi 1.33%
Tagalog 0.67%
Polish 0.67%
Hmong 0.67%
Greek 0.67%
French 0.67%
Farsi 0.67%
Language Line Solutions
City of Lodi Usage by Department:
Public Works 48.00%
Police Department 16.67%
Finance 16.67%
Fire 6.00%
Library 3.33%
Community Development 3.33%
Electric Utility 2.00%
PRCS 1.33%
Admin 1.33%
Unknown 1.33%
Language Line Solutions
City of Lodi Call Statistics:
Total Number of Calls: 150
Longest Call (Minutes): 47
Total Minutes: 992
Average Call Length (Minutes): 6.6133
Call Demonstration
Questions???
Gity of Lodi
To Access an lnterpreter:
1. DIAL: I -866-874-3972
2. PROVIDE: Client lD 598949
3. INDICATE: Language
4. PROVIDE: Department Code
Document the name and lD# of the lnterpreter for reference. Brief the interpreter
and give any special instructions.
lmportant lnformation
LanguageLine
LANGUAGE IDENTIFICATION lf you need
help identifying a language, please ask our
representative for help.
INTERPRETER IDENTIFICATION lnterpreters
identify themselves by name and lD number. Note
this information for future reference or to comply
with regulatory requirements.
WORKING WITH AN INTERPRETER Tellthe
interpreter the nature of the call. Speak directly to
the limited English speake¡ not to the interpreter,
pausing at the end of a complete thought. To
ensure accuracy, your interpreter may ask for
clarification or repetition.
O 2016 l-angLrageline Sohltìons 1 wwrfl.Languagel-ine .coln
City of Lodi
CUSTOMER SERVICE Questions, concerns or
compliments call 1-800-752-6096 or visit
www.Languageline.com, and click on the "Client
Services" tab to complete and submit a Voice of
the Customer form.
LEARN MORE Visit www.Languageline.com or
call 1-800-752-6096 for more
information on our language
access solutions:
I Phone, video, and onsite
interpreting
t Translation and localization
t Testing and training
of bilingual and
interpreter staff
lãrgu¿geL¡¡c
To Access en lnterpreter
1 . Díat: 1 -566-574-ig7 22. Provide: Client lD 59g949
3. lndicate: Language
4. Provide: Department Code