HomeMy WebLinkAboutResolutions - No. 2018-84CITY OF LODI May 2, 2018
REVENUE MANAGER
Job descriptions are intended to present a broad and general range of duties which
includes, purpose, responsibilities, and scope of work. Job descriptions are not intended
to reflect all duties performed within the job.
DEFINITION:
Under general direction, the Revenue Manager plans, organizes, and supervises a
variety of customer service, billing, licensing, cashiering activities as well as the
collection, monitoring, flow, and forecasting of City funds derived from tax revenues and
various City permits and licenses; The position supports the department’s organizational
policy and procedural development activity, develops and implements the goals,
objectives, policies, procedures and work standards for the Financial Services Division.
DISTINGUISHING CHARACTERISTICS
Duties are administrative/managerial in nature, where the incumbent works from broad
policies and towards general objectives, and refers specific matters to superior only
when interpretation or clarification of organizational policies is necessary.
SUPERVISION RECEIVED AND EXERCISED
General direction is provided by the Deputy City Manager/Internal Services Director.
Responsibilities include direct supervision of professional, technical, and clerical
personnel.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Duties may include, but are not limited to, the following:
Plans, organizes, and directs the activities of the Revenue Division: Revenue Services,
Utility Services, Enforcement & Collections, Cashiering, Customer Service, licensing,
and Revenue Administration.
Participates in the development and implementation of goals, objectives, policies, and
priorities; recommends and implements policies and procedures.
Analyzes revenue collections and trends and prepares revenue forecasts for the City
budget document.
Identifies opportunities for improving service delivery methods and procedures;
identifies resource needs; reviews with appropriate management staff; implements
improvements.
Analyze problems, identify alternative solutions, project consequences of proposed
actions and implement recommendations in support of goals.
Directs, coordinates, and reviews the work plan for assigned utility billing and revenue
services and activities; assigns work activities and projects; monitors work flow; reviews
and evaluates work products, methods, and procedures; meets with staff to identify and
resolve problems, ensure efficient and effective processing.
Monitors, analyzes, and reports City revenue collections to identify the City’s fiscal
condition and reports to management.
Communicates with citizens, the business community, Council members and their staff,
and other City departments, to resolve billing disputes, permit/license issues and
explain City Code and Revenue Division billing practices.
Prepares and recommends additions or changes to Lodi Municipal Code.
Prepares and presents City Council reports.
Meets with and provides financial reports to other City departments related to revenue
estimates, by operating department, for budget document and to monitor departments’
revenue collections.
Develops and implements systems and procedures, including computer applications, to
make the collection and flow of revenues more efficient.
Performs other or related duties as assigned.
MINIMUM QUALIFICATIONS:
Knowledge of:
Operational characteristics, services, and activities of a customer service program;
Customer service techniques, practices, and principles; Methods and techniques of
proper phone etiquette.
Principles, procedures, and methods used in the performance of customer service and
clerical accounting duties; Principles of supervision, training, and performance
evaluation.
Principles of municipal budget preparation and control; Principles and procedures of
financial record keeping;
Advanced methods and techniques of coding, verifying, balancing, reconciling
accounting records, mathematical principles and cashiering techniques.
Principles of business letter writing and report preparation.
Office procedures, methods, and equipment including computers and applicable
software applications such as word processing, spreadsheets, and databases.
Pertinent federal, state, and local laws, codes, and regulations.
Ability to:
Coordinate and direct assigned billing and revenue programs including a variety of
customer service, billing, licensing, accounting, and cashiering duties.
Select, supervise, train, direct, and evaluate the work of lower level staff.
Understand, interpret, and apply general and specific administrative and departmental
policies and procedures as well as applicable federal, state, and local policies, laws,
and regulations. Recommend and implement goals, objectives, policies and procedures.
Understand the organization and operation of the City and of outside agencies as
necessary to assume assigned responsibilities. Effectively represent the City to outside
individuals and agencies to accomplish the goals and objectives of the unit.
Participate in the preparation and administration of assigned budgets.
Plan and organize work to meet changing priorities and deadlines.
Work cooperatively with other departments, City officials, and outside agencies.
Respond tactfully, clearly, concisely, and appropriately to inquiries from the public, City
staff, or other agencies on sensitive issues in area of responsibility.
Perform a variety of accounting, fiscal, and statistical record keeping duties. Compile a
variety of information and records and exercise good judgment in maintaining
information, records, and reports. Participate in the preparation of a variety of
administrative and financial reports. Read, understand, and review documents for
accuracy and relevant information. Prepare clear and concise reports.
Perform mathematical calculations quickly and accurately including; add, subtract,
multiply, divide, calculation of percentages, fractions, and decimals.
Work under steady pressure with frequent interruptions and a high degree of public
contact by phone or in person. Interpret and explain City billing and revenue policies
and procedures.
Operate office equipment including computers and supporting word processing,
spreadsheet, and database applications. Adapt to changing technologies and learn
functionality of new equipment and systems.
Communicate clearly and concisely, both orally and in writing. Establish and maintain
effective working relationships with those contacted in the course of work.
EDUCATION AND EXPERIENCE
Any combination of education and experience that would likely provide the required
knowledge and abilities is qualifying. A typical combination is:
Education:
Bachelor’s degree in accounting, finance, business administration, economics, public
administration, or related field is required. A Master’s degree is highly desirable.
Experience:
Five (5) years of increasingly responsible billing and collections experience in a
customer service environment including two years of administrative and/or lead
supervisory experience with a staff of two or more.
License or Certificate:
Possession of, or ability to obtain, an appropriate, valid driver's license.
WORKING CONDITIONS:
The conditions herein are representative of those that must be met by an employee to
successfully perform the essential functions of this job. Reasonable accommodations
may be made to enable individuals with disabilities to perform the essential job
functions.
Environment:
Work is performed primarily in a standard office setting with extensive public contact
and frequent interruptions.
Physical:
Primary functions require sufficient physical ability and mobility to work in an office
setting; to stand or sit for prolonged periods of time; to occasionally stoop, bend, kneel,
crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of
weight; to operate office equipment requiring repetitive hand movement and fine
coordination including use of a computer keyboard; and to verbally communicate to
exchange information. Visual and hearing acuity; hear and speak well enough to
converse by telephone and in person to be clearly understood. Stamina to work
additional hours to meet deadlines.
FLSA Status: Exempt