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HomeMy WebLinkAboutMinutes - March 27, 2018 SSLODI CITY COUNCIL SHIRTSLEEVE SESSION CARNEGIE FORUM, 305 WEST PINE STREET TUESDAY, MARCH 27, 2018 A. Roll Call by City Clerk An Informal Informational Meeting ("Shirtsleeve" Session) of the Lodi City Council was held Tuesday, March 27, 2018, commencing at 7:02 a.m. Present: Council Member Johnson, Council Member Kuehne, Mayor Pro Tempore Mounce, and Mayor Nakanishi Absent: Council Member Chandler Also Present: City Manager Schwabauer, City Attorney Magdich, and City Clerk Ferraiolo NOTE: Council Member Kuehne left the meeting at 8:00 a.m. B. Topic(s) B-1 Receive Presentation Regarding Police Department’s Proposed Safety Center (PD) Police Chief Tod Patterson provided a PowerPoint presentation regarding the proposed Safety Center. Specific topics of discussion included current firearms range, Linden gun range, and proposed Lodi Police Department Safety Center at White Slough Water Pollution Control Facility. Mayor Pro Tempore Mounce stated she supports converting Lawrence Park into a police canine training location and asked why the matter has not been pursued, to which City Manager Schwabauer responded Council was opposed to going in that direction when it was brought to Council roughly a year ago. Mayor Pro Tempore Mounce stated that, with the steady increase in homeless individuals camping at the park, she is completely in favor of the concept because the situation has only worsened at the park. City Manager Schwabauer stated the Parks and Recreation Commission has taken up the issue of Lawrence Park based on a proposal from Mark Armstrong with the Lodi Grape Festival, which will come to Council in the near future. Mr. Schwabauer stated the Police Department is bringing forth this proposal to ascertain whether or not there is Council support before it ramps up efforts to raise money. Mayor Pro Tempore Mounce stated she supports the concept of a Safety Center; however, she is concerned whether there is funding to make it a reality. Council Member Johnson stated there is a liability issue associated with the project that would need to be addressed before it becomes a realty. He further suggested the City consider issuing a Request for Proposals for a private entity to build and run the Center on City land, which could potentially address the funding question. He agreed with seeking community support and donations, including from the Lodi Police Foundation. Council Member Kuehne concurred with moving forward with the concept, and Mayor Nakanishi stated the concept is a good idea worth pursuing. Council Member Johnson requested staff provide a list of locally-operated ranges, including shared facilities, and who utilizes them because there may be an opportunity for a cooperative arrangement. Myrna Wetzel posed questions relating to destruction of confiscated fireworks and potential uses for the old gun range. Chief Patterson responded there may be room at the proposed site for the Explosive Ordnance Device team to detonate confiscated fireworks as a training exercise, but it 1 would depend on where the Center is located. Any confiscated fireworks could be stored in a bomb magazine if one were located on site. Further, the old firing range would likely need to be decommissioned due to high levels of lead. Ms. Wetzel stated she thought the Safety Center concept was a good idea. Mark Armstrong, CEO of the Lodi Grape Festival and member of the Take Back Lodi group, expressed support for moving the Lodi Police Department canine training to Lawrence Park, adding he gave a presentation to the Parks and Recreation Commission on the concept, as well as a suggestion to add a parking lot at the west end of the park. He stated he hopes Council has an opportunity to review the proposal and believes there is ample community support and donations to make these projects a reality without much cost to the City. He stated he made another proposal to the Commission months ago to install new park signs for all parks at no cost to the City; however, there has been no response from the City. He pointed out it is difficult for law enforcement personnel to enforce park rules if the guidelines are not posted. Mayor Pro Tempore Mounce expressed her desire that the City move as quickly as possible in pursuing the proposal to install signs at City parks, as presented by Mr. Armstrong. B-2 Receive Update on City of Lodi Customer Service Division (CM) Deputy City Manager Andrew Keys provided a PowerPoint presentation regarding Customer Service Division update. Specific topics of discussion included staff movements and recommended reorganization, use of data and deployment of resources, improvement plan, process improvement, technology improvement, Invoice Cloud, payment kiosks, phone infrastructure, and social media contact. Council Member Kuehne stated that, once he input his account information, the new system worked well and he was able to quickly set up his account profile and preferences. C. Comments by Public on Non-Agenda Items None. D. Adjournment No action was taken by the City Council. The meeting was adjourned at 8:15 a.m. ATTEST: Jennifer M. Ferraiolo City Clerk 2 PROPOSED SAFETY CENTER LODI POLICE DEPARTMENT MARCH 27, 2018 CURRENT FIREARMS RANGE •BUILT IN 1966 •LOCATED BENEATH OF LODI FIRE DEPARTMENT •POOR VENTILATION •LIMITED SPACE AND POOR LIGHTING •HANDGUN USE ONLY LINDEN GUN RANGE •MINIMAL INFRASTRUCTURE •LONG RANGE RIFLE TRAINING •APPROX. $5,000 FOR DEPARTMENT BI -ANNUAL TRAINING •45-MINUTE TRAVEL TIME •APPROX. 10 SHOOTING LANES PROPOSED LPD SAFETY CENTER – WHITE SLOUGH •CONFERRED WITH PUBLIC WORKS DIRECTOR CHARLIE SWIMLEY •ENVIRONMENTAL REPORT SPRING 2019 •INITIAL COST FOR THE ENVIRONMENTAL REPORT WITH MINIMAL FISCAL IMPACT TO THE CITY BUDGET •INTEREST FROM LOCAL BUSINESS OWNERS TO DONATE LABOR/MATERIALS FOR THE PROPOSED CENTER THROUGH THE LODI POLICE FOUNDATION •GUN RANGE OFFERS POSSIBLE REVENUE GENERATOR FOR THE CITY OF LODI (CIVILIAN CLASSES, OTHER AGENCY RENTAL, RECREATIONAL USE AND SANCTIONED SHOOTING EVENTS) I-5 PROPOSED LPD SAFETY CENTER – WHITE SLOUGH •REQUIRED POST TRAINING FOR PERISHABLE SKILL EVERY TWO-YEAR COST TO THE LODI POLICE DEPARTMENT TRAINING BUDGET APPROX $18,000 •USE BY OTHER CITY DEPARTMENTS (FIRE, PUBLIC WORKS, ELECTRIC UTILITY) •POSSIBLE REVENUE GENERATOR FOR THE CITY OF LODI (CIVILIAN CLASSES, OTHER AGENCIES RENTAL USE) •ALAMEDA COUNTY SHERIFF MADE $90,000 FROM CIVILIAN DRIVING COURSES IN 2017 AT THEIR DRIVING FACILITY QUESTIONS Presented By: Andrew Keys, Deputy City Manager Customer Service Division Update 2 Agenda •People –Staff Movements and Recommended Reorg •Process –Use of data and deployment of resources •Technology –Invoice Cloud –City Base (Kiosks) –Phone System PEOPLE People •Customer Service Supervisor promoted to Electric Utility Business Analyst in February •Financial Services Manager leaving for Texas in April •Opportunity to assess workload and organization structure in the Finance Department •Proposed org structure includes one less employee than FY 2017/18 budget and saves approximately $20,000 annually PROCESS Improvement Plan Process Improvement •Continued review of consolidating Billing cycles and of billing period –Standardizes due dates –Reduces labor –Allows for more efficient and strategic deployment of resources –Currently on hold due to staff transitions noted previously •Committed to continuously assessing data to deploy resources as efficiently as possible TECHNOLOGY Technology Improvement •Three new developments –Invoice Cloud – new online payment portal launched March 12, 2018 •Allows multiple online payment options, auto pay an paperless billing enrollment •No need for login, simply enter account number and last name •IVR system for paying by phone or checking balance and due dates by phone 844-778-1882 –City Base Payment Kiosks – the kiosks run on the Invoice Cloud software •Two kiosks scheduled for placement late April –New Phone System Upgrade – Budget request 2018/19 Invoice Cloud •Week 1 statistics –1,325 Online Payments totaling $300,386 –20 IVR phone payments totaling $4,759 * –484 paperless billing subscriptions –187 bill/pay be text subscribers –10 autopay enrollments ** –885 total accounts registered * Intro did not provide IVR number until March 20 ** Autopay features fully activated March 20 Technology Improvement Technology – Coming Soon •Kiosks for 24 hour payment processing with receipt Cash –Checks –Card –Scheduled on site for testing next week, deployed late April 2018. –One available only during business hours and one is 24/7 Phone Infrastructure •Phone Infrastructure – Current Challenges –Limited volume of calls (customers get busy tone after a certain point) –No analytics for management (except IVR) –Difficulty managing group inboxes –Fully City hosted and maintained infrastructure •Phone Infrastructure – Proposed 2018/19 Budget –Will request upgrade to fiber based phone system •Virtually unlimited number of inbound/outbound lines •Allow for overlay of IVR on City’s main customer service line •Limit the need for extension dialing for external customers •Allow voicemail to email conversion •Allow for specialized hosting and maintenance based on industry best practices Social Media Contact •www.facebook.com/CityofLodi or @CityofLodi QUESTIONS?