HomeMy WebLinkAboutResolutions - No. 2018-56RESOLUTION NO.2018-56
A RESOLUTION OF THE LODI CITY COUNCIL
AUTHORIZING THE CITY MANAGER TO EXECUTE A FIVE-YEAR
PROFESSIONAL SERVICES AGREEMENT FOR COMPLETION
OF A BIANNUAL ELECTRIC UTILITY CUSTOMER SATISFACTION STUDY
WITH GREAT BLUE RESEARCH, INC,, OF CROMWELL, CONNECTICUT
WHEREAS, the Lodi City Council adopted the Lodi Electric Utility (LEU) Strategic Plan
on October 4,2017; and
WHEREAS, the Strategic Plan was the result of a multi-year assessment of the health
of the utility, relative to public power benchmarks, and a major customer engagement
component of the strategic planning process was the completion of a 2016 customer
satisfaction study by Great Blue Research, lnc., to provide LEU a better understanding of the
current satisfaction levels for both residential and commercial/industrial customers; and
WHEREAS, the results of the 2016 customer satisfaction study were presented to
Council on June 15,2016, and with a key study finding being a majority of customers reported
a 67 percent overall satisfaction rate with LEU; and
WHEREAS, the Council's adopted Strategic Plan recognized customer satisfaction must
be improved and set a goal to achieve and maintain a minimum 80 percent customer
satisfaction rating as measured by biannual survey; and
WHEREAS, after conducting a competitive request for proposal process and receiving
only one proposal, and in order to maintain consistent research methodology between studies
and to take advantage of a lower price point over multiple years and realize a total contract
savings of $9,000, staff recommends selecting Great Blue Research, lnc., for completion of a
biannual survey; and
WHEREAS, funding for the 2018 study will be absorbed within existing appropriations
included in Fiscal Year2017118 BudgetAccount No.50060001.72450 and will be budgeted in
future years accordingly.
NOW, THEREFORE, BE ¡T RESOLVED that the Lodi City Council hereby authorizes
the City Manager to execute a five-year professional services agreement for the completion of a
biannual electric utility customer satisfaction study with Great Blue Research, lnc., of Cromwell,
Connecticut, in an amount not to exceed $118,500; and
BE lT FURTHER RESOLVED that the Lodi City Council hereby directs that the 2018
survey commence no sooner than October 1,2018; that the survey results be reviewed with
Council at a publicly-noticed meeting; and, at that time, Council will provide direction to staff as
to the term of the agreement.
Dated: April4, 2018
I hereby certify that Resolution No. 2018-56 was passed and adopted by the City
Council of the City of Lodi in a regular meeting held April 4,2018, by the following vote:
AYES: COUNCIL MEMBERS - Chandler, Kuehne, and Mayor Nakanishi
NOES: COUNCIL MEMBERS - Johnson and Mounce
ABSENT: COUNCIL MEMBERS - None
ABSTAIN: COUNCIL MEMBERS - Non
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IFER
2018-56
Clerk
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