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HomeMy WebLinkAboutAgenda Report - August 16, 2017 I-01CITY OF LODI COUNCIL COMMUNICATION TM AGENDA ITEM AGENDA TITLE: Adopt Resolution Approving Amendments to the Job Description, Title, and Salary Range for the Position of Information Systems Manager MEETING DATE: August 16, 2017 SUBMITTED BY: Human Resources Manager RECOMMENDED ACTION: Adopt resolution approving amendments to the job description, title, and salary range for the position of Information Systems Manager. BACKGROUND INFORMATION: The Information Systems (IS) Manager serves as a Division Manager within the Internal Services Department (ISD) and is responsible for managing and maintaining the City's information technology (including hardware, software, network, telecommunications, systems and infrastructure). The IS Manager is an integral position requiring the incumbent to possess the necessary knowledge, skills, and abilities to keep the City's computers, networks, programs, and telecommunications systems operating efficiently and to minimize system failures. Over the past several years, the IS Manager has experienced significant challenges with antiquated and failing hardware, software and poorly maintained equipment that had not been upgraded in years. In addition, the City converted to a new Enterprise Resource Planning (ERP) system resulting in significant challenges implementation challenges to the IS Manager and his team. The IS Manager now serves as the Project Manager for the ERP conversion. The ISD Director wishes to amend the title from Information Systems Manager to Information Technology Manager, consistent with the name of the Division (Information Technology) and to update the job description to reflect the full scope of work that is being performed. Additionally, the ISD Director wishes to amend the salary range to align it with the other ISD division managers and to compensate the IT Manager commensurate with the responsibility, authority and level of work that is being performed. The proposed salary range is $95,937.61 - $116,612.82, which is an increase of approximately ten percent. City staff discussed the proposed changes with representatives from the Lodi City Mid -Management Association (LCMMA) and they support the proposed amendments. Staff recommends Council approve the amendments as proposed. FISCAL IMPACT: The annual increase from this action is estimated not to exceed $11,000 based on the top step of the new salary range. Actual increase in expenditures in FY 17/18 above the budget will be absorbed within the existing budget authority. The recommended action creates an on-going obligation to operating funds the Risk Manager supports. In FY 17/18 fifty- five percent of Risk costs were born by the General Fund. It is anticipated that in future years the General Fund will bear a similar percentage of cost. APPROVED: chwabauer, Manager FUNDING AVAILABLE: Increased expenses will be absorbed within existing General Fund appropriations authority in FY 17/18 and will be added in full to future year budgets. Adele Post, Human Resources Manager Andrew Keys, De ''ty City Manager/Internal Services Director 1 1 CITY OF LODI Amended and retitled July 2017 June 2010 INFORMATION TECHNOLOGYSYSTEMS MANAGER Job descriptions are intended to present a broad and general range of duties which includes, purpose, responsibilities, and scope of work. Job descriptions are not intended to reflect all duties performed within the job. DEFINITION: Under general direction, develops and recommends long term plans and strategies for effective utilization of information technology systems and the security of same systems manages the day-to-day operations of the Information Technology Division; serves as the City's Information Security Administrator; provides highly technical and responsible staff assistance to City staff the City Manager, and City Council in the areas of information and communication systems, management, and organization; overall responsibility for the City's computer-based operations including mini computerdesktop personal computers, virtual infrastructurernicro computer, physical hardware and enterprise level software programs, networks and communication systems; and performs related work as required. SUPERVISION EXERCISED AND RECEIVED Reports to higher level personnel. Exercises direct and indirect supervision over lower level supervisory, professional, technical, and/or clerical personnel. EXAMPLES OF DUTIES Duties may include, but are not limited to the following: Develops and recommends long-term plans and strategies for effective utilization of information technology systems and the security of same systems from accidental or deliberate actions to access city data -files in a malicious fashion. Develops management systems, procedures and/or standards for prioritizing projects, allocating resources, accessing system hardwareselecting systems, and evaluating existing programs and security measures to be taken to protect and secure city data files; conducts needs analysis, researches and recommends hardware/software systems and applications, which will interface with existing computer systems and comply with policy standards and user needs. Procures and maintains adequate systems, applications, and technology to provide continuous and uninterrupted operations within the City. Analyzes technical reports and legislation; evaluates impact upon City operations; recommends and implements equipment, policy and procedural improvements; negotiates and administers final contract agreements with vendors for implementation, maintenance and training for City staff, modifies such agreements as needed. Works closely with City departments; coordinates the development and implementation of information systemstechnology, including the security of and protection from accidental or deliberate access to City data files by external or internal persons to achieve City-wide goals, objectives, and policies. Performs diagnosis of hardware and software problems; installs, repairs or arranges for repair or replacement of faulty equipment and software; performs general inspection and internal analysis of system security measures taken to ensure that a high level of security is maintained for hardware and datas throughout the City. Performs and arranges for the maintenance of hardware and software systems. Coordinates the selection, purchase and installation of computer hardware, peripheral equipment and program applications; coordinates the installation of cabling and other installation requirements. Coordinates the information security measures to be followed by Information SystemsTechnology staff and staff in other departments throughout the City. Maintains or coordinates with City --wide departmentsdata backup systems for files from all critical applications; maintains program documentation (including appropriate security elements associated with all systems) on all computer systems and applications; prepares basic instructional guides on various applications, as needed. Prepares the operation's budget, including budgeting for City-wide information technology and communication systems needs and assisting in the forecast of additional funds needed for staffing, equipment, materials and supplies; administers the approved budget. Plans, organizes and directs the work of division personnel; directs the day to day operations of the Information Technology Division. Coordinates training sessions and assists users in learning the use of computer equipment and peripherals and related security procedures and policies. Maintains system hardware inventory and maintenance agreements and licenses for all Ccity owned software. Develops, implements, and maintains a City-wide Strategic Plan for Information Technology. Develops, implements and maintains Service Level Agreements with all customers Performs other duties related to the operation of the department and the City including additional duties that enable the department and City to meet the diverse needs of its community. MINIMUM QUALIFICATIONS: Knowledge of: Principles and practices of information technology systems used in a municipal government setting, including but not limited to: state of the artvirtualization, SAN and server hardware, peripheral desktop equipment and software, and _applications,. for mini and micro computernetworking strategies, telephone and radio data communication systems. Principles and techniques of project management, systems analysis, design and programming. Requirements and procedures for setup and minor maintenance of computers and peripheral equipment; and techniques for troubleshooting basic computer problems and restarting jobs. Principles and practices of organizational policy and goal setting; program development, implementation and administration; budgetary techniques and controls; and supervision of personnel. Pertinent local, State, and Federal laws, rules, and regulations. Ability to: Develop and recommend long-term plans and strategies for effective utilization of information technology systems and the security of same systems from accidental or deliberate actions to access city data_iles in a malicious fashion; serves as the City's Information Security Administrator. Establish realistic work priorities, develop and achieve long and short term goals and objectives within allocated resources. Administer work plans, monitor progress and, as required, take action to meet established completion dates. Maintain records and prepare reports. Establish and maintain cooperative and effective relationships with those contacted during the course of work. Communicate clearly and concisely both orally and in writing. Plan, organize, assign, and review the work of subordinate personnel. Analyze complex technical and administrative problems, evaluate alternative solutions, and adopt effective courses of action. EDUCATION AND EXPERIENCE: Any combination equivalent to education and experience that would likely provide the required knowledges and abilities would be qualifying. A typical combination is: Education: Equivalent to a Bachelor's Degree from an accredited college or university with major course work in computer science, information systems management, or a closely related field. Experience: Four years of increasingly responsible experience performing complex and sophisticated information technology services, systems analysis including system security features and programming in a governmental or business computer system operation setting, two years of which shall have been in a supervisory or lead capacity. LICENSES AND CERTIFICATES: Possession of a valid Class C Driver's License from the California Department of Motor Vehicles. WORKING CONDITIONS Willingness and ability to work scheduled and emergency overtime and be available on call as required. Mobility: frequent crawling, bending, stooping, and reaching. Lifting: frequent lifting and maneuvering of equipment weighing up to 75 pounds. Vision: essential duties require the mental and/or physical ability to read fine print on labels, manuals, maps, and diagrams and with no color deficiencies to work with color - coded wires. Dexterity: frequent grasping, holding, reaching, and repetitive hand movement and fine coordination when using a computer keyboard. Hearing/Talking: frequent hearing and talking in person. Emotional/ Psychological: frequent coworker contact; occasional working alone. Environmental: Work is generally performed in an office setting with frequent interruptions, multiple deadlines, and multiple projects running at the same time. *FLSA Status: Exempt CITY OF LODI COUNCIL COMMUNICATION TM AGENDA TITLE: Adopt Resolution Approving Amendments to the Job Description, Title, and Salary Range for the Position of Information Systems Manager MEETING DATE: August 16, 2017 SUBMITTED BY: Human Resources Manager AGENDA ITEM I. 4. 1 RECOMMENDED ACTION: Adopt resolution approving amendments to the job description, title, and salary range for the position of Information Systems Manager. BACKGROUND INFORMATION: The Information Systems (IS) Manager serves as a Division Manager within the Internal Services Department (ISD) and is responsible for managing and maintaining the City's information technology (including hardware, software, network, telecommunications, systems and infrastructure). The IS Manager is an integral position requiring the incumbent to possess the necessary knowledge, skills, and abilities to keep the City's computers, networks, programs, and telecommunications systems operating efficiently and to minimize system failures. Over the past several years, the IS Manager has experienced significant challenges with antiquated and failing hardware, software and poorly maintained equipment that had not been upgraded in years. In addition, the City converted to a new Enterprise Resource Planning (ERP) system resulting in significant challenges implementation challenges to the IS Manager and his team. The IS Manager now serves as the Project Manager for the ERP conversion. The ISD Director wishes to amend the title from Information Systems Manager to Information Technology Manager, consistent with the name of the Division (Information Technology) and to update the job description to reflect the full scope of work that is being performed. Additionally, the ISD Director wishes to amend the salary range to align it with the other ISD division managers and to compensate the IT Manager commensurate with the responsibility, authority and level of work that is being performed. The proposed salary range is $95,937.61 - $116,612.82, which is an increase of approximately ten percent. City staff discussed the proposed changes with representatives from the Lodi City Mid -Management Association (LCMMA) and they support the proposed amendments. Staff recommends Council approve the amendments as proposed. FISCAL IMPACT The annual increase from this action is estimated not to exceed $11,000 based on the top step of the new salary range. Actual increase in expenditures in FY 17/18 above the budget will be absorbed within the existing budget authority. The recommended action creates an on-going obligation to operating funds the Risk Information Technology Manager supports. - - _ , sty wore born by the General Fund. The IT department resides in the General Fund. Through Cost of services, approximately thirty three percent of IT costs are recovered from other funds. It is anticipated that in future years the General Fund will bear a similar percentage of cost. APPROVED: FUNDING AVAILABLE. Increased expenses will be absorbed within existing General Fund appropriations authority in FY 17/18 and will be added in full to future year budgets. dth1& r r Ad a Post, Human Resources Manager v4, Andrew Keys, Deputy City Manager/Internal Services Director RESOLUTION NO. 2017-159 A RESOLUTION OF THE LODI CITY COUNCIL APPROVING AMENDMENTS TO THE JOB DESCRIPTION, TITLE, AND SALARY RANGE FOR POSITION OF INFORMATION SYSTEMS MANAGER NOW, THEREFORE, BE IT RESOLVED that the Lodi City Council does hereby approve amendments to the job description and title for the position of Information Systems Manager, attached hereto as Exhibit A; and BE IT FURTHER RESOLVED that the salary range for the position of Information Technology Manager is hereby approved and shall be as follows: Classification Step 0 Step 1 Step 2 Step 3 Step 4 Information Technology Manager $7,994.80 Dated: August 16, 2017 $8,394.54 $8,814.27 $9,254.98 $9,717.74 I hereby certify that Resolution No. 2017-159 was passed and adopted by the Lodi City Council in a regular meeting held August 16, 2017 by the following vote: AYES: COUNCIL MEMBERS — Chandler, Johnson, Mounce, Nakanishi, and Mayor Kuehne NOES: COUNCIL MEMBERS — None ABSENT: COUNCIL MEMBERS — None ABSTAIN: COUNCIL MEMBERS — None f itTh ---(Alateg) NIFER FERRAIOLO y Clerk 2017-159 CITY OF LODI Amended and retitled July 2017 June 2010 INFORMATION TECHNOLOGY MANAGER Job descriptions are intended to present a broad and general range of duties which includes, purpose, responsibilities, and scope of work. Job descriptions are not intended to reflect all duties performed within the job. DEFINITION: Under general direction, manages the day-to-day operations of the Information Technology Division; serves as the City's Information Security Administrator; provides highly technical and responsible staff assistance to City staff, the City Manager, and City Council in the areas of information and communication systems, management, and organization; overall responsibility for the City's computer-based operations including desktop personal computers, virtual infrastructure, physical hardware enterprise level software programs, network and communication systems; and performs related work as required. SUPERVISION EXERCISED AND RECEIVED: Reports to higher level personnel. Exercises direct and indirect supervision over lower level supervisory, professional, technical, and/or clerical personnel. EXAMPLES OF DUTIES: Duties may include, but are not limited to the following: Develops and recommends long-term plans and strategies for effective utilization of information technology and the security of same systems from accidental or deliberate actions to access city data in a malicious fashion. Develops management systems, procedures and/or standards for prioritizing projects, allocating resources, accessing system hardware, and evaluating existing programs and security measures to be taken to protect and secure city data; conducts needs analysis, researches and recommends hardware/software systems and applications, which will interface with existing computer systems and comply with policy standards and user needs. Procures and maintains adequate systems, applications, and technology to provide continuous and uninterrupted operations within the City. Analyzes technical reports and legislation; evaluates impact upon City operations; recommends and implements equipment, policy and procedural improvements; negotiates and administers final contract agreements with vendors for implementation, maintenance and training for City staff, modifies such agreements as needed. Works closely with City departments; coordinates the development and implementation of information technology, including the security of and protection from accidental or deliberate access to City data by external or internal persons to achieve City-wide goals, objectives, and policies. Performs diagnosis of hardware and software problems; installs, repairs or arranges for repair or replacement of faulty equipment and software; performs general inspection and internal analysis of system security measures taken to ensure that a high level of security is maintained for hardware and data throughout the City. Performs and arranges for the maintenance of hardware and software systems. Coordinates the selection, purchase and installation of computer hardware, peripheral equipment and program applications; coordinates the installation of cabling and other installation requirements. Coordinates the information security measures to be followed by Information Technology staff and staff in other departments throughout the City. Maintains or coordinates City-wide data backup for all critical applications; maintains program documentation (including appropriate security elements associated with all systems) on all computer systems and applications; prepares basic instructional guides on various applications, as needed. Prepares the operation's budget, including budgeting for City-wide information technology and communication systems needs and assisting in the forecast of additional funds needed for staffing, equipment, materials and supplies; administers the approved budget. Plans, organizes and directs the work of division personnel; directs the day to day operations of the Information Technology Division. Coordinates training sessions and assists users in learning the use of computer equipment and peripherals and related security procedures and policies. Maintains system hardware inventory and maintenance agreements and licenses for all City owned software. Develops, implements, and maintains a City-wide Strategic Plan for Information Technology. Develops, implements and maintains Service Level Agreements with all customers Performs other duties related to the operation of the department and the City including additional duties that enable the department and City to meet the diverse needs of its community. MINIMUM QUALIFICATIONS: Knowledge of: Principles and practices of information technology used in a municipal government setting, including but not limited to: virtualization, SAN and server hardware, desktop equipment and software applications, networking strategies, telephone and radio communication systems. Principles and techniques of project management, systems analysis, design and programming. Requirements and procedures for setup and minor maintenance of computers and peripheral equipment; and techniques for troubleshooting basic computer problems and restarting jobs. Principles and practices of organizational policy and goal setting; program development, implementation and administration; budgetary techniques and controls; and supervision of personnel. Pertinent local, State, and Federal laws, rules, and regulations. Ability to: Develop and recommend long-term plans and strategies for effective utilization of information technology and the security of same systems from accidental or deliberate actions to access city data in a malicious fashion; serves as the City's Information Security Administrator. Establish realistic work priorities, develop and achieve long and short term goals and objectives within allocated resources. Administer work plans, monitor progress and, as required, take action to meet established completion dates. Maintain records and prepare reports. Establish and maintain cooperative and effective relationships with those contacted during the course of work. Communicate clearly and concisely both orally and in writing. Plan, organize, assign, and review the work of subordinate personnel. Analyze complex technical and administrative problems, evaluate alternative solutions, and adopt effective courses of action. EDUCATION AND EXPERIENCE: Any combination equivalent to education and experience that would likely provide the required knowledges and abilities would be qualifying. A typical combination is: Education: Equivalent to a Bachelor's Degree from an accredited college or university with major course work in computer science, information systems management, or a closely related field. Experience: Four years of increasingly responsible experience performing complex and sophisticated information technology services, systems analysis including system security features and programming in a governmental or business computer system operation setting, two years of which shall have been in a supervisory or lead capacity. LICENSES AND CERTIFICATES: Possession of a valid Class C Driver's License from the California Department of Motor Vehicles. WORKING CONDITIONS: Willingness and ability to work scheduled and emergency overtime and be available on call as required. Mobility: frequent crawling, bending, stooping, and reaching. Lifting: frequent lifting and maneuvering of equipment weighing up to 75 pounds. Vision: essential duties require the mental and/or physical ability to read fine print on labels, manuals, maps, and diagrams and with no color deficiencies to work with color - coded wires. Dexterity: frequent grasping, holding, reaching, and repetitive hand movement and fine coordination when using a computer keyboard. Hearing/Talking: frequent hearing and talking in person. Emotional/ Psychological: frequent coworker contact; occasional working alone. Environmental: Work is generally performed in an office setting with frequent interruptions, multiple deadlines, and multiple projects running at the same time. *FLSA Status: Exempt