HomeMy WebLinkAboutResolutions - No. 2017-117RESOLUTION NO. 2017 -1 17
A RESOLUTION OF THE LODI CITY COUNCIL AUTHORIZING THE
CITY MANAGER TO EXECUTE TWO PROFESSIONAL SERVICES
AGREEMENTSWITHl)INVOICECLOUD,OFBRAINTREE,
MASSACHUSETTS, FoR oNLlNE, MoBlLE, AND INTERACTIVE
VolcE RESPoNSE UTIL¡TY SERVICES; AND 2) CITYBASE, oF
CHICAGO, ILLINOIS, FOR PAYMENT K¡OSK SERVICES
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WHEREAS, the City currently accepts utility payments online, at the Finance counter,
via US. Mail, through a drop-off box normally located in the parking lot of the Finance office, and
through three retail locations; and
WHEREAS, these payment methods lack basic functionality, are insufficient,
technologically obsolete, anà do not provide the 24-hour customer service availability Lodi
residentJexpéct and receive from other service providers; and
WHEREAS, staff is committed to enhancing the overall customer service experience and
finds the online, mobile, and interactive voice response (lVR) services provided by
lnvoice Cloud and the in-person payment Kiosk services provided by CityBase will improve the
customer experience for Lodi's ratepayers; and
WHEREAS, lnvoice Cloud specializes in providing customer-focused web portals with
mobile compatibility, including online payment options, IVR services, and e-billing services; and
WHEREAS, lnvoice Cloud and CityBase have partnered to provide a fully-integrated bill
payment kiosk that will accept cash, check, and debit/credit cards; and
WHEREAS, staff recommends that the City Council authorize the City Manager to
execute Professional Services Agreements with lnvoice Cloud, of Braintree, Massachusetts, for
online, mobile, and interactive voice response utility services, in a not-to-exceed amount of
$6gS,óOO; and with CityBase, of Chicago, lllinois, for payment kiosk services, in a not-to-exceed
amount of $297,000.
NOW, THEREFORE, BE lT RESOLVED that the Lodi City Council does hereby
authorize the City Manager to execute two Professional Services Agreements with:
1.) lnvoice Cloud, of Braintree, Massachusetts, for online, mobile, and interactive voice
response utility services, in a not-to-exceed amount of $635,000; and
2.) CityBase, of óhicago, lllinois, for payment kiosk services, in a not-to-exceed amount of
$297,000.
Dated: June21,201I_______
I hereby certify that Resolution No. 2017-117 was passed and adopted by the City
Council of the City of Lodi in a regular meeting held June 21,2017 by the following vote:
AYES: COUNCIL MEMBERS - Chandler, Johnson, and Mayor Kuehne
NOES: COUNCIL MEMBERS - None
ABSENT: COUNCIL MEMBERS - Mounce and Nakanishi
ABSTAIN: COUNCIL MEMBERS - None -'{\\&^*ÅÑò
NIFER
Clerk
2017-117
FERRAIOLO