HomeMy WebLinkAboutResolutions - No. 2015-178RESOLUTION NO. 2015-178
A RESOLUTION OF THE LODI CITY COUNCIL
APPROVING THE CLASSIFICATION, JOB
DESCRIPTION AND SALARY RANGE FOR
THE POSITION OF SERVICE WRITER
NOW, THEREFORE, BE IT RESOLVED that the Lodi City Council does hereby
approve the classification and job specification for the position of Service Writer, as
attached hereto marked Exhibit A; and
BE IT FURTHER RESOLVED that the salary range for Service Writer is hereby
approved and shall be as follows:
SERVICE WRITER
Step 0 Step 1 Step 2 Step 3 Ste 4
$2,981.93 $3,131.03 $3,287.58 $3,451.96 $3,624.56
Dated: September 16, 2015
I hereby certify that Resolution No. 2015-178 was passed and adopted by the
Lodi City Council in a regular meeting held September 16, 2015 by the following vote:
AYES: COUNCIL MEMBERS — Kuehne, Nakanishi, and Mayor Johnson
NOES: COUNCIL MEMBERS — None
ABSENT: COUNCIL MEMBERS — Chandler and Mounce
ABSTAIN: COUNCIL MEMBERS — None
NIFER . FERRAIOLO
ity Clerk
2015-178
CITY OF LODI
SERVICE WRITER
Exhibit A
JULY 2015
Job descriptions are intended to present a broad and general range of duties which
includes, purpose, responsibilities, and scope of work. Job descriptions are not intended
to reflect all duties performed within the job.
DEFINITION
Under general supervision, to perform public contact and customer service work over
the telephone and at a customer counter; serve as a liaison between the customer and
the service technician; and to perform general clerical work in receiving and processing
requests for automotive and heavy equipment repair and maintenance.
SUPERVISION EXERCISED AND RECEIVED
General supervision is provided by higher level personnel.
EXAMPLES OF DUTIES
Duties include, but are not limited to, the following:
Ascertains automotive problems and services by listening to customer's description of
symptoms; clarifying description of problems; conducting inspections; checking vehicle
maintenance records; pick up and deliver vehicles;
Issues routine work orders to equipment mechanics with direction from higher level
personnel by describing symptoms, problems, and causes discovered, as well as
repairs and services required; obtaining approval signatures; may issue parts to
equipment mechanics; reviews work orders for complete and accurate information;
records repairs made and service rendered, time, and parts used; and notifies
customers upon completion of work.
Processes invoices for parts, materials, or vendor services associated with each work
order; forwards invoices for payment through computerized accounting system.
Enters vehicle maintenance and service data using various computer programs.
Receives and responds to customer inquiries; refers customers to appropriate persons
regarding services; provides follow-up on inquiries from customers; and refers or assists
in the resolution of problems.
Schedules and coordinates preventive maintenance, repair, and verifies warranty and
service contract coverage by examining records and papers; explaining provisions and
exclusions.
Picks up or receives parts from vendors; and may identify and locate appropriate parts,
determines prices, prepares requisitions.
FLSA Status: Non -Exempt
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Service Writer
Contacts outside service providers for road calls, repairing, and towing.
Prepares monthly reports on repair services and charges.
Provides exceptional customer service to those contacted in the course of work.
Other related duties may also be performed; not all duties listed are necessarily
performed by each individual holding this classification.
MINIMUM QUALIFICATIONS
Knowledge of:
Basic automotive and heavy equipment parts; automotive repair.
Shop related safety principles and practices.
English usage, spelling, grammar, and punctuation.
Proper public and telephone contact practices.
Modern office practices, procedures and equipment, including filing systems.
Basic computer operations, including computer software applications and other
specialized business applications.
Standard arithmetic including addition, subtraction, multiplication, and division; standard
units of weights and measures.
Utilizing written and verbal communication in preparing work orders and reports.
Utilizing a variety of computer software programs, including skill in maintaining
electronic files, retrieving and researching information from electronic files and
databases.
Utilizing customer service techniques when responding to inquiries and
complaints.
Ability to:
Perform heavy manual work in lifting and moving stock.
Complete required OSHA/Safety training as required.
Order and identify parts necessary for repairs.
Handle multiple tasks simultaneously.
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Service Writer
Maintain accurate files and records.
Compile and maintain data in manual and/or computerized systems.
Correctly use standard principles of weights, measurements, and arithmetic.
Establish and maintain cooperative and effective working relationships with those
contacted in the course of work.
Follow oral and written directions.
Interact positively and continuously with the community.
Understand and apply laws, polices, rules and regulations.
Maintain a professional attitude and appearance, ability to work in a team environment.
EDUCATCON AND EXPERIENCE
Any combination of experience and education that would likely produce the qualifying
knowledge and ability. A typical combination is:
Education:
Equivalent to the completion of high school or GED.
Experience. -
Two years of responsible work experience performing customer service or general
clerical duties in an automotive repair facility or automotive parts store.
LICENSES AND CERTIFICATES
Possession of a valid Driver's License (Class C) issued from the California Department
of Motor Vehicles.
WORKING CONDITIONS
Environmental Conditions- Exposure to a variety of weather conditions, heavy
equipment, traffic, dust, noxious fumes and noise. Exposure to general office equipment
and noise.
Physical Conditions- Essential and marginal functions require maintaining physical
conditions necessary for standing, walking, sitting, driving, carrying, pushing, climbing,
bending at waist, stooping, crouching, reaching, kneeling, crawling, hearing, sense of
smell and sense of touch, lifting and pulling up to 60 pounds
*FLSA Status: NON-EXEMPT