HomeMy WebLinkAboutResolutions - No. 2005-08RESOLUTION NO. 2005-08
A RESOLUTION OF THE LODI CITY COUNCIL
APPROVING THE JOB SPECIFICATION AND
SALARY RANGE FOR MANAGER, CUSTOMER
SERVICE & PROGRAMS
NOW, THEREFORE, BE IT RESOLVED that the Lodi City Council does hereby
approve the job specification for the Manager, Customer Service & Programs, as shown
on Exhibit A attached hereto; and
BE IT FURTHER RESOLVED that the City Council hereby approves the salary
range as follows:
A
Manager, Customer Service & Programs
STEP
B C
$ 6,034.91 $ 6,336.65
Dated: January 5, 2005
E
$ 6,653.49 $ 6,986.16 $ 7,335.47
I hereby certify that Resolution No. 2005-08 was passed and adopted by the City
Council of the City of Lodi in a regular meeting held January 5, 2005, by the following
vote:
AYES: COUNCIL MEMBERS Hansen, Hitchcock, Johnson, Mounce,
and Mayor Beckman
NOES: COUNCIL MEMBERS — None
ABSENT: COUNCIL MEMBERS None
ABSTAIN: COUNCIL MEMBERS -- None
SUSAN J. BLACKSTON
City Clerk
2005-08
EXHIBIT A
CITY OF LODI January 5, 2005
MANAGER, CUSTOMER SERVICE & PROGRAMS
DEFINITION:
Under direction plans and supervises the development and implementation of the public benefit
program, account management, customer energy efficiency and quality programs and services.
Coordinates and participates in activities that provide individualized, responsive, high quality,
customized service to all customers. Responsible for the administration of contracts and
agreements; performs related work as required.
DISTINGUISHING CHARACTERISTICS:
This is a journey level position responsible for public benefit programs planning and
implementation and management of major customer accounts. Includes a high level of
independent program responsibility and accountability. The employee must be fully aware of
the operating procedures and policies of the department.
SUPERVISION RECEIVED AND EXERCISED:
Receives general direction from the Manager of Electric Services. May supervise staff as
assigned.
EXAMPLES OF DUTIES:
Duties may include, but are not limited to the following:
• Supervises and participates in the identification, development and implementation of public
benefit programs;
• Maintains and rnonitors contract and program budgets and participates in the preparation of
the division budget;
• Oversees request for proposal processes, participates in the preparation of vendor contracts,
negotiates contracts and acts as lead contract administrator for planned program objectives;
• Prepares a variety of narrative and periodic reports to keep management informed of
program/project status;
Develops qualitative and quantitative measures to evaluate program/project financial status,
customer satisfaction, contractor performance and public relations, and recommends
modifications to increase effectiveness;
• Conducts research and performs analyses to make reconunendations to management related
program design;
CLASS SPECIFICATION
Manager, Customer Service & Programs_
EXAMPLES OF DUTIES (Cont"d):
CITY OF LODI
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Implements programs which may include such functions as scheduling, coordinating, and
assigning staff to projects;
• Maintains current knowledge of external electric utility public benefit program trends and
legislation to ensure necessary compliance;
• Participate in site visits to potential and current business customers to provide electrical
service options and provide reports to these clients defining applicable electrical connection
costs, rate analysis, economic incentives and energy efficiency incentives;
• Coordinate and participate in special evening and weekend activities, such as training
classes, public events and customer promotional events;
• Prepare and present information to the City Council;
• Coordinates and participates in energy audit prograins for residential, commercial, industrial
and public customers;
Develops and coordinates conservation and service information for distribution to the public,
such as newsletters, news releases and brochures;
• Develops and monitors power contracts with suppliers and customers;
• identifies customer concerns; works with the Community Development Department to retain
existing customers and to attract new businesses; assesses impact of electric rate schedules,
contracts and services on economic development;
• Maintains City representation at various organizations as necessary to follow electric utility
business planning marketing activities and participates on external agencies task forces and
working groups;
• Plans, organizes, assigns, trains, reviews and evaluates the work of subordinate staff;
• Performs other related work as assigned.
MINIMUM OUALIFICATIONS:
Knowledge of:
• Renewable building materials and energy resources and community based programs and
services
• Contract preparation and administration;
• Mathematics and statistics required for electric utility engineering, finance, cost and rate
calculations;
• Principles and techniques of personal computer operation and software applications;
• Peripheral equipment operation and computer interface;
• Principles and practices of effective customer relations;
• Principles and practices of employee supervision and training;
• Recent developments, current literature and sources of infoi illation regarding electric utility
industry;
• Principles and practices of budget preparation and administration;
• Demand side management and energy efficiency products, materials and design applications;
b -Mgr Customer Service Programs Draft
CLASS SPECIFICATION
Manager, Customer Service & Programs
• Pertinent federal, state, and local laws, codes and regulations,
Ability to:
CITY OF LODI
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• Communicate effectively both orally and in writing;
• Prepare and present oral and written reports;
• Prepare, present and administer budgets;
• Work independently within general guidelines;
• Prepare and give presentations to the general public, City Council, management and
department personnel;
• Interpret and apply federal, state and local laws, policies and procedures and regulations;
• Establish and maintain cooperative working relationships with those contacted during the
course of work;
• Effectively develop, negotiate and monitor contracts;
• Operate a variety of standard and specialized office equipment including a personal computer
and peripheral equipment;
• Identify problems/issues, collect and analyze data, develop alternatives and select the most
appropriate solution,
EDUCATIQN AND EXPERIENCE:
Any combination equivalent to education and experience that would likely provide the required
knowledge and abilities would be qualifying. A typical combination is:
Education:
Equivalent to a Bachelor's degree from an accredited college or university with major
coursework in engineering, business or public administration, communications, marketing or a
related field.
Experience;
Five years experience in energy efficiency programs for residential and commercial applications
or closely related field, of which three years of have been in a supervisory or administrative
capacity.
LICENSES AND CERTIFICATES:
• Possession of the appropriate valid Driver's License from the California Department of
Motor Vehicles.
FLSA Status: Exempt
Js -Mgr Customer Service Programs Draft