HomeMy WebLinkAboutAgenda Report - November 18, 1998CITY OF LODI COUNCIL COMMUNICATION
AGENDA TITLE: Letters From MediaOne Regarding Rate Changes And Adjustment Of Telephone And Lobby
Hours
MEETING DATE: November 18, 1998
PREPARED BY: City Clerk
RECOMMENDED ACTION: Information only, no action required.
BACKGROUND INFORMATION: The City Clerk's Office has received two letters from MediaOne regarding
rate changes, which will be effective January 1, 1999, and adjustments of
MediaOne's telephone and lobby hours, which will be effective December 7,
1998. (Exhibit A and B, respectively). This is information only, no Council
action is required.
FUNDING: None
U& A
Alice M. Rei he
City Clerk
APPROVED:
H. D' on Flynn -- City Manager
MediaGnie
This is Broadband. This is the way.
Alice Reimche
City Clerk
City of Lodi
305 West Pine Street
Lodi, CA. 95241
October 30. 1998
Dear Alice Reimche.
EXHIBIT Al
1998
rtt, ;f r
Odi
This notice is to inform you of various adjustments we are making in our pricing structure effective January 1, 1999. All adjustments are
in accordance with FCC requirements and regulations, and will lead to improvements in our network and continued excellent service.
Please refer to the rate schedule below for details.
The Platinum and Platinum Plus Packages will be converted to our new premium movie packages. Customers currently in these
packages will be moved into the new package with the most comparable value, on January 1, 1999. Additionally, the Gold Package will
be discontinued and it's only premium service, HBO, will be offered at the a la carte rate. The resulting changes in monthly rates are
detailed below.
Current Package
Current
New
Change
Basic Service
$9.27
$9.25
($0.02)
Expanded Service
$2.92
$3.26
$0.34
Satellite Service
$18.11
$19.31
$1.20
The Platinum and Platinum Plus Packages will be converted to our new premium movie packages. Customers currently in these
packages will be moved into the new package with the most comparable value, on January 1, 1999. Additionally, the Gold Package will
be discontinued and it's only premium service, HBO, will be offered at the a la carte rate. The resulting changes in monthly rates are
detailed below.
Current Package
Current Rate
New Package/Service
New Rate
Change
Gold Package (HBO)
$11.00*
HBO (a la cane)
$11.95
$0.95
Platinum Package (Choice 1)
$18.95
Premium Select
$19.50
$0.55
Platinum Plus Package (Choice 1 w/Showtime)
$23.95
Premium Ultra
$27.95
$4.00
Note: The Platinum and Platinum Plus package rate increases detailed above pertain to the premium network components of the packages
only. *The Gold Package rate is HBO pricing only.
MORE VALUE
We are excited to announce that beginning January I, 1999, STARZ! And Encore will be available together for just $11.95
per month. Our customers will get exclusive, first -run movies on STARZI, plus all-time favorites on Encore, for the price of
a single premium movie channel!
We are committed to providing a high quality, competitively priced product at an excellent value. Our service offers many conveniences
our competitors cannot, such as local broadcast channels; free, guaranteed -on-time service appointments; and affordable additional
hookups.
A notice of the changes will appear in the Lodi Sentinel October 30, 1998, and will also be included with the customers bill 30 days in
advance.
In 1999, we look forward to continuing the upgrade of our system so that we may bring you the best entertainment possible. We're
proud to be part of the communities we serve and truly appreciate your business. If you have any questions, please call our Customer
Service Department at 369-7451 _
Sincerely,
(�k_ ft�°
Eileen Martin
Vice President and General Manager
EM/mm
cc: Karen Munro, MediaOne - Vice -President, Government and Public Affairs
Mary Bava, MediaOne — Manager. Public Affairs
1999 Rate Increase Lodi 102998
6505 Tam O'Shanter Drive 0 Stockton, California 95210 0 (209) 4734955 fax (209) 473-8177
EXHIBIT BI
MediaOne
This is Broadband. This is the way. e . \
November 4, 1998 �ggg
Alice Reimche
City Clerk
City of Lodi
305 West Pine Street
Lodi, CA. 95241
Dear Alice Reimche,
At MediaOne we work to make our operation both efficient and effective. Adjusting our telephone and lobby hours will
enable us to meet this objective.
Effective December 7, 1998 our hours will be as follows:
Day
Phone Hours
Lobby Hours
Monday — Thursday
9:00 a.m. — 6:00 p.m.
9:00 a.m. — 5:30 p.m.
Friday
10:00 a.m. — 6:00 p.m.
10:00 a.m. — 5:30 p.m.
Saturday
10:00 a.m. — 2:00 p.m.
10:00 a.m. — 2:00 p.m.
In preparation for this change we will communicate this information to our customers through a variety of print and audio
messages.
We intend to continue our commitment to provide 24-hour service response by maintaining additional personnel in our
Dispatch operation.
Please feel free to contact us if we can provide additional information.
Sin jrel�y,,,
Eileen Martin
Vice -President and General Manager
EM/mm
cc: Karen Munro, MediaOne - Vice -President, Government and Public Affairs
Mary Bava, MediaOne — Manager, Public Affairs
SA—Lodi—TP Lobby_Phone Hours 110598
6505 Tam O'Shanter Drive 0 Stockton, California 95210 • (209) 473-4955 fax (209) 473-8177