HomeMy WebLinkAboutAgenda Report - October 21, 1998 (62)AGENDA TITLE: Letter From MediaOne Regarding The Use Of "Next Guide" Interactive Program Guide
Instead Of Starsight Guide Effective Immediately
MEETING DATE: October 21, 1998
PREPARED BY: City Clerk
RECOMMENDED ACTION: Information only, no action required.
BACKGROUND INFORMATION: The City Clerk's Office has received a letter from MediaOne regarding the
use of "Next Guide" Interactive Program Guide instead of Starsight Guide
effectively immediately (Exhibit A). This is information only, no Council action
is required.
FUNDING: None
Alice M. Reim he
City Clerk
APPROVED:
H. Don Flynn — City Manager,
MediaGne
This is Broadbmid. This is the way.
October 7, 1998
Alice Reimche
City Clerk
City of Lodi
305 West Pine Street
Lodi, CA. 95241
Via fax to the Office of the Clerk and US Mail
Dear Alice Reimche:
QCT q g 1998
406
JEXHIBIT A
This is to notify you that effective this week we no longer will be using the Starsight Guide, which has
been our on -screen -viewing guide. Effective immediately, MediaOne will be offering our customers
our exclusive "Next Guide" Interactive Program Guide. Next Guide provides customers with benefits
similar to Starsight. But, Next Guide also offers some real enhancements, including larger type, new
program timer features, new color schemes, as well as the ability to program more favorite channels
directly.
Although we have been unable to notify our customers of this change in the customary 60 day time
period, they will receive easy -to -read information about Next Guide this week. To help provide a
smooth transition, additional Customer Service Representatives will be standing ready to answer any
questions which customers may have. We apologize to you for any inconvenience this may cause you
or our customers.
We are confident our customers will be satisfied with the new product we are offering.
If you have any questions, please do not hesitate to contact our Public Affairs Manager, Mary Bava, at
955-6018.
Sincerely
r
Ei arti'n
Vice President and General Manager
cc: Karen Munro, MediaOne - Vice -President, Government and Public Affairs
Mary Bava, MediaOne - Manager, Public Affairs
Next Guide Ltr Lodi 100898
6505 Tam O'Shanter Drive • Stockton, California 95210 0 (209) 473-4955 fax (209) 473-8177