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HomeMy WebLinkAboutAgenda Report - September 5, 1984 (76)IMI CABLE T.V. Ca&IAW beep received frau Joe V. Miller. 1022 Tudor. Lodi. "Council people. For the past several months my wife and i have been emplaining to King Video Cable - Lodi about poor reception on our television. in early June we contacted King Video Cable and conpla-fined of poor picture quality. A repairman was dispatched. He inspected the underground cable to our hare. He explained to my wife that "severe" problem existed with the cable in the Royal Crest area. Furthermore, he stated that he was the only repairman for Lodi and he was only ruthorized to repair minor problems - and that ours was major in nature. We were told we would have to wait until they had hired more repair personnel. We waited. Approximately one (1) month elapsed at which time we sent a letter to King Video Cable stating that we were tired of waiting and that if repairs were not made within ten (10) days we would camplain fonmi ly to the City Council. The repsinmm was dispatched prarrptly and some adjustments were made - and there war. some inprovement in the t.v. picture, yet far from acceptable. lbe. cepairnran stated that our. reception was "as good as it would get" until the major repairs were made. One more month elapsed - poor reception persisted. Another call to King Video Cable - again the repainnan was dispatched. Nbre minor adjustments - poor quality recepti=on persisted. The repair -.un then indicated that our reception was "as good as could be had" in Lodi. Shortly thereafter - King Video Cable called my wife and indicated that we would receive one (1) month's credit. but that no further- carpensation would be allotted. Currently vie have poor reception and a dismal picture on our Showtime channel. We hpve, on several occasions, observed friend's televisions and we were surpirlsed at the "perfect" reception they 1 received. We feel that we are entitlzd to mach better reception and are writing to you to make you aware of how unhappy we are with our current cable reception and their apparent apathy in regards to improving our current sable system. We cordially invite each and every one of you,to our home in order to observe the t.v. reception we are recei-virg. You may then decide for yourselves if this is the best reception to be found in Lodi. Sincerely, s/Joe V. Miller 1022 Tudor Lodi, CA 95240" Council referred the matter to Staff for follow-up. } DECEIVED 17th August 1984 `S8 b Ali; 2 0 M 9: 13 Councilpeople, ALICE H. ?ENCHE CITY CLERK For the past severalC,1—nX h- 9,1J Wife and I have been co.rplaining to King Video Cable - T.odi about poor re- ception on our television. In early June we contacted King Video Cable and com- plained of poor picture quality. A repairman was dis- patched. He inspectOd the underground cable to our horse. He explained to my Wife that a "severe" problem existed with the cable in the Royal Crest area. Futhermore, he stated that he was the only repariman for Lodi and he was only authorized to repair minor problems - and that ours was major in nature. We were told we would have to wait until they had hired more repair personnel. We waited. Approximately one (1) month elapsed at which time we sunt a letter to K_ng Video Cable stating that we were tired of waiting and that if repairs were not :Wade with- in ten (10) days we would complain formally to the City Council. The repairman was dispatched promptly and some adjustments were made - and there was sora improvement in the t.v. picture, yet far from adceptable. The repair- man stated that our reception was "as good as it would get" until the major repairs were made. one more month elasped - poor reception persisted. Another, call to King Video Cable - again the repairman was dispatched. More minor adjustments - poor quality reception persisted. The :-ep airman then indicated that our reception: was " as good- as could be had" in Lodi. ohortly tnereafte. - --:ing Video Cable cp led my Wife and indicated that xe vould receivo one (1) month's cre- dit, but that no further compensation would be alloted. Currently we heve noon reception and a dismal pia- ture on our Showtime channel. We have, on several oceassions, observed friend's televisions and we were sutrised at the "perfect" recep- tion they received. We feel that we are entitled to much better recep- tion and are writing to you to make you aware of how un- happy we are with our current cable reception and their apparent apathy in regards to improving our current cable system. Wo cordially invite each and every one of you to our home in order to o�;serve the t.v. reception we are re— ceiving. You may then decide for yourseived if this is thi best reception to be found in Lodi. or 1 Joe V. MilI er 1022 Tudor Lodi, Ca. 9240