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HomeMy WebLinkAboutAgenda Report - August 7, 1991 (97)CIIY COUNLL MEETING August 7, 1991 KING VIDEOCABLE NOTIFIES CITY OF RATE rNU ASE EFFECTIVE SEPTEMBER 1, 1991 CC -22(c) A letter was presented from King Videocable Company advising of a rate increase effective September 1, 1991. The City Council requested that the City Manager at the August 21, 1991 Council meeting present a report regarding the full implication of this increase and information regarding the mw channel being provided. 000 Ing Videocable CompanyLodi. S. Stockta9 Street Lodi. California 95240 209/369.7451. July 25, 1991 An Affiliate of King Broadcasting Company Tom Peterson, City Manager city of Lodi 221 West Pine Street Lodi, CA 95240 Dear Tom King Videocable serves nearly 14,000 customers in Lodi and the surrounding area. We maintain almost 250 miles of cable and associated equipment. We program 42 channels of entertainment and information with a wide variety of service options. Along with an exciting channel lineup, we offer outstanding customer service. Our system earned the National Cable Television Association award of excellent customer service. This award is based on meeting industry standards over a 1 year period. In fact, we exceeded many of the standards in phone response, service call response, and in service availability. We're very proud of the service provided to our customers by our 22 employees. We're also very proud of our community service. We pioneered live coverage of city council meetings 20 years ago. Coverage of other meetings, community events, and public service messages have also long been a part of King Videocable's commitment to the community, Unfortunately, our business, like many others, faces growing costs of doing business, We purchased a new phone system last year to provide improved phone response to customer calls. We extended our hours tc 6:00pm. We provided additional training to employees to improve their skills. Our costs for quality programming have continued to increase. Normal overhead - electric power, gasoline, insurance, and cable equipment have increased over 10% this last year, at a time when growth of new homes was 1%. We are convinced that cable TV is the most valuable educational and entertainment choice available. Its cost is pennies a day for 24 hours of valuable information on dozens of channels. This increase is not related to the change of ownership of King Videocable and is our own evaluation of our costs of operating over the coming year. With our product, our personnel, and our role in the community, King Videocable is committed to serving Lodi. .ncerely, Z7= Deanna Enright Vice President and General Manager KING VIDEOCABLE COMPANY - LODI RATE SCHEDULE EFFECTIVE SEPTEMBER 1, 1991 Previous Rates Rates Effective S E R V I C E 10-01-90 09 -01-91 ------------------------------------------------------ --------- --------- ME Z : : i Fa Installation, first outlet 45.00 50.00 Additional outlets, each 30.00 30.00 Relocation of existing outlet, each 30.00 30.00 Non-standard installation - - 5.00 unusual construction requirements or cable drop over 150' - time and materials B. MONTHLY SERVICE 30.00 30.00 Basic service, all outlets (36 channels) 17.50 - Limited basic service, all outlets (18 channels) - 16.00 Full cable service all outlets (37 channels) - 19.00 PACKAGES 11.50 12.30 one premium service 11.00 11.00 two premium services 18.50 18.50 three premium services 25.00 25.00 four premium services 31.00 31.00 five premium services 37.00 37.00 C. OTHER FEES AND RENTALS Processing ee to change packages 10.00 10.00 Remote control converter rental - monthly 3.00 3.00 TV Guide - 3.00 Late charge (accounts 40 days past due) - 5.00 Trip charges may be assessed for problems not related to cable TV service (VCR hookups, fine tuning TV, etc.) 30.00 30.00 A/ B switch purchase 10.00 10.00 D. BULK/COMMERCIAL A0JI IS Apartments: less than 50 units 11.50 12.30 50 or more units 9.00 9.65 Motels 7.50 8.00 CCCOM267/TXTA.07A -1 0e 6 �1 is Cf�y�s KingVideocable Company 1521 S. Stockton Street 240 Lodi, Califomia95240 Jul 25, 1991 2091369.7451 July An Affiliate of King Broadcasting Company Tom Peterson, City Manager City of Lodi 221 West Pine Street Lodi, CA 95240 Dear Tom King Videocable serves nearly 14,000 customers in Lodi and the surrounding area. We maintain almost 250 miles of cable and associated equipment. We program 42 channels of entertainment and information with a wide variety of service options. Along with an exciting channel lineup, we offer outstanding customer service, Our system earned the National Cable Television Association award of excellent customer service. This award is based on meetivig industry standards over a 1 year period. In fact, we exceeded many of the standards in phone response, service call response, and in service availability. Ware very proud of the service provided to our customers by our 22 employees. We're also very proud of our community service. We pioneered live coverage of city council meetings 20 years ago. Coverage of other meetings, community events, and public service messages have also long been a part of King Videocable's commitment to the community. Unfortunately, our business, like many others, faces growing costs of doing business. We purchased a new phone system last year to provide improved phone response to customer calls. We extended our hours to 6:00pm. We provided additional training to employees to improve their skills. Our costs for quality programming have continued to increase. Normal overhead - electric power, gasoline, insurance, and cable equipment have increased over 10o this last year, at a time when growth of new homes was 10. We are convinced that cable TV is the most valuable educational and entertainment choice available. Its cost is pennies a day for 24 hours of valuable information on dozens of channels. This increase is not related to the change of ownership of King Videocable and is our own evaluation of our costs of operating over the coming year. With our product, our personnel, and our role in the community, King Videocable is committed to serving Lodi. Deanna Enr f.ght U Vice President and General Manager